Audio Authority Series 1500 Intercom Systems

Introduction

Series 1500™ Intercoms enable clear two-way communications in retail service businesses. Two-way video is integrated with high-performance audio to provide a complete intercommunication solution over a single Category 5e or 6 UTP cable. The versatile Model 1500 Counter Station, which can access up to 16 lanes, and the Model 1520 Lane Station can be connected directly to each other in a one-on-one system, or multiples of each can be networked using a Model 1509 Hub for up to two-on-four audio performance or Series 1510 Hub for multi-lane systems. Series 1510 Hubs can support up to 8 Counter Stations on 16 lanes.

Series 1500 System Components

• Counter Audio Station: 1500
• Counter Video Add-on: 1502
• 2-on-4 Audio Hub: 1509
• 4-on-4 Audio/Video Hub: 1510
• 4-on-8 Audio/Video Hub: 1511
• 8-on-12 Audio/Video Hub: 1512
• 8-on-16 Audio/Video Hub: 1513
• 4-counter plug-in card: 1515
• 4-lane plug-in card: 1516
• System plug-in card: 1517
• Lane Station: 1520
• Customer Video Station: 1522
• Customer Video Add-On: 1523
• Surface-mount handset: 1540
• Flush-mount handset: 1541
• Wireless headset: 1542
• Wired headset: 1543
• Field Setup LCD: 1550
• Universal 1A Power Supply: 571-013
• Boom Microphone: 631-026
• External microphone kit: 631-029
• External 3", 4 ohm speaker: 631-030
• 3 Amp UL DC power supply: 805-016

Tools and Supplies

• 18mm open-end wrench (for boom mic)
• RJ-45 plug crimping tool (if cables are to be fabricated on-site)
• Category 5e or 6 UTP cable and RJ-45 terminations (or prefabricated Cat 5e/6 cables)
• Model 1550 Field Setup Tool

Cable Fabrication

Terminate the ends of each cable with RJ-45 modular plugs using the EIA 568 pinout (paired 1-2, 3-6, 4-5, and 7-8). Test the cable assemblies with a network cable tester. Pre-made network cables may also be used for shorter runs. Note: Cat 5e and Cat 6 are also acceptable cable types.

Patents pending.

Installation Overview

1x1 Installation

The simplest system configuration involves only one counter station connected directly to one lane station (no hub). This configuration can be audio-only or audio/video. Run a length of Cat 5 cable from the counter location to the lane location; the cable can be up to 1,000 feet long. See “Installing Components” for detailed instructions.

[Diagram: A single Model 1500 Counter Station connected directly to a Model 1520 Lane Station, with power connections. The Counter Station has connections for Headset, 1502 Video Display, Power Pack, and Cat 5 Cable. The Lane Station has connections for Microphone, Speaker, Call Button, Traffic Sensing, Remote Control Relay, Armored Handset, and Power.]

2x4 Audio Installation

The Model 1509 Audio Hub allows one or two Model 1500 Audio Counter Stations to serve up to four 1520 Lane Stations. 1509 Hub configurations must be audio-only. Run a length of Cat 5 cable from each Counter Station to the Hub. Run a length of Cat 5 cable from the Hub to each Lane Station. The total cable length from Counter Station to Lane Station can be up to 1,000 feet. See "Installing Components” for detailed instructions.

[Diagram: A Model 1509 Audio Hub connecting one or two Model 1500 Counter Stations to up to four Model 1520 Lane Stations via Cat 5 cables. The Hub has connections for Power, Counter Stations (1-2), Lane Stations (1-4), and Program Audio. Counter Stations have connections for Headset, Microphone, Speaker, Call Button, Traffic Sensing, Remote Control Relay, and Armored Handset. Lane Stations are shown in a drive-up unit.]

4x4 Audio/Video Installation

The Audio/Video Hub configurations allow from one to as many as eight Counter Stations to serve up to 16 Lane Stations. These configurations (1510, 1511, 1512 and 1513) may be audio-only or audio/video. Run a length of Cat 5 cable from each Counter Station to the Hub. Run a length of Cat 5 cable from the Hub to each Lane Station. The total cable length from Counter Station to Lane Station can be up to 1,000 feet. See “Installing Components" for detailed instructions.

[Diagram: A Model 1510 Audio/Video Hub connecting multiple Counter Stations to multiple Lane Stations, with options for video input/output, security cameras, and recorders. The Hub has connections for Counter Stations, Lane Stations, Power, and slots for various cards. It also shows outputs for Security Video Recorder and inputs for DVD/PC Audio/Video and Surveillance Camera. Lane Stations can connect to Customer Video Add-on units or existing cameras/displays.]

Installing Components

Installing a 1509 Hub

1. Position and install the Hub under the counter or in a secure indoor location such as a telephone closet. Ground the hub to a nearby electrical device cover using the green grounding wire attached to the hub.

2. Run a length of Cat 5 cable from each counter and lane station to the hub. Observe the wiring guide on page 2, and use a cable tester to verify the terminations.

3. Connect audio source to Program Audio jacks if desired, and adjust volume level during system testing.

[Diagram: Model 1509 Audio Intercom Hub, showing connections for Program Audio Input, Volume Level Adjustment, Counter Stations (1-2), Lane Stations (1-4), 12 Volt DC Power, Memory, and Diagnostics. Connections for Counter Stations, Lane Stations, Power Supply, and Ground Wire are indicated.]

Installing a 1510 Hub (1511, 1512, 1513 are similar)

1. Position and install the Hub under the counter or in a secure indoor location such as a telephone closet. Ground the hub to a nearby electrical device cover using the green grounding wire attached to the hub.

2. If the installation requires additional capacity, install a Counter Card or Lane Card(s) as needed (see page 11).

3. Run a length of Cat 5 cable from each counter and lane station to the hub. Observe the wiring guide on page 2, and use a cable tester to verify the terminations.

4. Connect other equipment as needed (see page 11).

[Diagram: Model 1510 Audio/AV Hub, showing connections for Counter Stations, Lane Stations, Power Connection, and slots for Four-Unit Counter Station Card (1515), Four-Unit Lane Station Card (1516), and System Card (1517). Connections for Ground Wire and Power Supply are shown.]

Installing Counter Stations

1. Unpack each Model 1500 Counter Station and, if applicable, slide a 1502 Video Display onto it (the rear panel must first be slid out and discarded). Plug the 1502 cable into the matching port on the 1500.

[Diagram: Model 1500 Counter Station with connections for Headset, 1502 Video Display Connection, Power Pack, and Cat 5 Cable.]

2. Attach the field-replaceable microphone, tightening the nut securely with a 18mm open end wrench, and tuck its rubber boot firmly into place.

[Diagram: Close-up of microphone stalk, boot, and nut assembly on the Counter Station.]

3. Plug the Cat 5 cable from the hub into the Hub port of each 1500 and connect the power supply to the Power jack.

4. Install the desired keyboard inlays into the Model 1500. The hub configuration sets the default key layout automatically. You can choose to color-code by the carrier color or label the keys numerically. For one-on-one systems, place a lane color chip in the position shown. Place blank, black chips in all the other positions. For multi-lane systems, place the desired chips in the active lane positions as indicated and black chips in the other positions. Save the unused key chips on the premises for future changes or expansion.

[Diagrams: Keyboard inlay configurations for Single Lane (1x1) Default, 1509 or 1510 Default, 1511 Default, and 1512 Default.]

Installing Model 1520 Lane Stations

Lane Stations may be placed at the customer end of a drive-up or walk-up intercom system. The Model 1520 is the basic Lane Station unit for installations where the microphone, speaker (plus video screen and camera, if used) are mounted separately. The Model 1522 is a Video Lane Station, including all of the features of the 1520 plus microphone, speaker, camera and video screen mounted inside one enclosure. The Model 1523 Video Add-on must be used with a 1520, and contains only the camera and video screen.

1. Install the Model 1520 Lane Station in each deal drawer or pneumatic unit on the customer end, using the screws provided. If AC power is not available at the customer end, see Step 5.

2. Install the lane microphones and speakers if they are not already installed. Mount the speakers in the grilles provided in the document delivery units. Peel the backing from the microphone shrouds and adhere them directly centered over a 1/8" hole drilled in the faces of the customer units. At each station, place the microphone and speaker as far apart as practical, while centering the microphone to receive customer speech. Install Teller Call push-button switches, if needed.

3. Connect the Microphones, Speakers and Teller Call switches to the 1520 terminal blocks. Strip all wires 1/4" long. If pneumatic blower muting is desired, connect the blower contacts to the corresponding points on the terminal blocks, using small (about 22 AWG) wire. If traffic sensing devices or remote-controlled security doors are in use, connect them as indicated.

[Diagram: Model 1520 Lane Station terminal block, showing connections for Microphone (1), Speaker (2-3), Call Button (4-5), Traffic Sense (6), Blower (7), Common (8), and N.O. Contacts (9-10). Power input is also indicated.]

4. At each lane where video is in use, connect a Model 1523 Video Add-on to the Video port on the 1520 or connect standard 75-ohm NTSC cameras and monitors to the 1520 video jacks. Plug power supplies into the Power jacks.

5. Plug the lane power supplies into a source of 100-260 volts AC. An adapter cable is provided with the 1520 to allow power to be drawn from a terminal block in a pneumatic unit. If AC power is not available on the customer end, a power supply may be located indoors and its output leads extended using a suitable gauge of wire. To power multiple lane units, it may be convenient to use an 805-016 three amp power supply. Call Audio Authority for details.

Recommended AWG for Power Extension:

Testing

Check the following locations for successful power-up and connectivity:

• 1500 Counter Station: All LEDs become dark until keys are pressed.
• 1510 Hub System Card: Flashing Green LED ?.
• 1520 Lane Station: Flashing Green LED ?.

Check system operation by selecting each lane and speaking with an assistant at the customer position. Adjust Lane Microphone and Speaker gains using the Model 1550 Field Setup LCD.

Troubleshooting

Acoustical Coupling

Usually results from the lane speaker and microphone being too close together. This condition could cause feedback prior to reaching a sufficient volume level. To cure this problem, move them farther apart (at least 18 inches) or put the speaker in a separate enclosure and/or aim it in a different direction. If these solutions do not correct the problem, reduce the open loop gain.

Operators Hear Their Own Voices

A natural result of the full duplex audio process. If this is objectionable, reducing the open loop gain a little will help.

The Deal Drawer Sounds Bad

Can be caused by poor acoustic treatment in the deal drawer or acoustic coupling from the customer side to the teller side. Both of these conditions may be helped by adding foam rubber blocks or sheets to the hollow cavities in the deal drawer.

Lane Microphone Doesn't Work

Could be caused by using the wrong kind of microphone (it must be electret condenser) or the polarity being reversed.

Wind Noise

Can often be eliminated by putting a small plug of 3M Scotchbrite™ in the microphone opening. The Audio Authority lane microphone has a special foam surround; for optimum results, use Audio Authority microphones and speakers.

Hub Diagrams

Audio Hub Model 1509

The Model 1509 is a compact audio Hub with a maximum capacity of two Counter Stations serving four Lane Stations.

[Diagram: Model 1509 Audio Intercom Hub, showing ports for PROGRAM AUDIO INPUTS (allowing content to be heard at all counter and lane stations), PROGRAM AUDIO VOLUME LEVEL ADJUSTMENT, LEVEL, COUNTER STATION 1, COUNTER STATION 2, LANE STATION 1, LANE STATION 2, LANE STATION 3, LANE STATION 4, 12 VOLT DC POWER, MEMORY (for storing system settings and field upgrades), and DIAGNOSTICS (port not currently used). Labels indicate "CONNECT COUNTER STATIONS HERE", "CONNECT LANE STATIONS HERE", "CONNECT 12V POWER PACK HERE", and "CONNECT GROUND WIRE TO BUILDING GROUND".]

Audio or AV Hub Model 1510

• The Model 1510 is an audio/video Hub with a capacity of up to four Counter Stations serving four Lane Stations. The Hub's capacity can be expanded in the field by adding Counter and/or Lane cards (see page 11).
• System settings can be stored on a removable, proprietary media card for security or replication purposes, and firmware upgrades can be performed when necessary. These operations are performed via a Model 1550 Field Setup Tool and a Counter Station.
• Composite video and stereo analog audio inputs allow multimedia source devices to play advertising content on any lane whenever it is idle.
• Direct outputs from wide angle camera (dedicated security camera) and/or lane cameras for surveillance recording. Video is output continuously from each camera connected.

[Diagram: Model 1510 Audio/AV Hub. It shows slots for COUNTER CARD 1 (1515) with ports for Counter Stations 1-4, and COUNTER CARD 2 (1515) for stations 5-8. It shows slots for LANE CARD 1 (1516) with ports for Lane Stations 1-4 and SECURITY VIDEO OUTPUT 1-4, and subsequent Lane Cards for up to 16 lanes. The System Card (1517) has ports for POWER, MEMORY, DIAGNOSTICS, WIDEVIEW CAMERA INPUT, OUTPUT VIDEO, PROGRAM INPUT AUDIO, and AUDIO LEVEL. Labels indicate "LIGHTS INDICATE CONNECTIVITY AND VOICE/VIDEO COMMUNICATION", "FLASHING LIGHT INDICATES NORMAL HUB OPERATION", "CONNECT COUNTER STATIONS HERE", "CONNECT LANE STATIONS HERE", "CONNECT POWER SUPPLY TOWARD REAR UNDER THE CABINET", "MEDIA CARD SLOT FOR BACKUP AND UPGRADES (PROPRIETARY FORMAT)", "CONNECT TO VIDEO RECORDER OR MONITOR", "CONNECT DEDICATED SECURITY CAMERA", "CONNECT AUDIO OR AV SOURCE", and "ADJUST PROGRAM AUDIO VOLUME".]

Hub Configurations and Capacity

Shown below is the Model 1513 Hub, a maximum capacity configuration; all Counter and Lane Card slots are filled. Several other configurations are available; contact Audio Authority for details, or visit www.audioauthority.com.

To increase Counter or Lane Station capacity, remove power from the Hub. Remove the blank faceplate from the appropriate card slot(s) and insert the new cards carefully, making sure the connections are firmly seated. Insert the two screws to secure the card, and connect new Lane Stations and/or Counter Stations. Connect power and test the system.

One other maximum configuration is possible, in which four Counter Stations serve 20 Lane Stations. If a 4x20 configuration is desired, contact Audio Authority for special instructions.

[Diagram: A Model 1513 Hub configured for maximum capacity, showing two COUNTER CARD 1 & 2 (1515) supporting 8 Counter Stations, and four LANE CARD 1-4 (1516) supporting 16 Lane Stations. The System Card (1517) is also shown. Labels indicate CARD SLOT OPTIONS: FIRST 1515 REQUIRED FOR ALL CONFIGURATIONS, SECOND 1515 FOR 8 COUNTER STATIONS, FIRST 1516 REQUIRED FOR ALL CONFIGURATIONS, SECOND 1516 FOR 8 LANE CONFIGURATIONS, THIRD 1516 FOR 12 LANE CONFIGURATIONS, FOURTH 1516 FOR 16 LANE CONFIGURATIONS, and 1517 REQUIRED FOR ALL CONFIGURATIONS.]

Contact Information

Audio Authority

2048 Mercer Road, Lexington, Kentucky 40511-1071

Phone: 859/233-4599 • Fax: 859/233-4510

Customer Toll-Free USA & Canada: 800/322-8346

Website: http://www.audioauthority.com