BYO ROUTER SETUP

Step 1: Locate the nbn® Connection Box

Locate the nbn® Network Termination Device (also known as nbn® Connection Box) that has been installed inside your property.

Step 2: Connect to the Wall Socket

Ensure that the nbn® Connection Box is connected using the white HFC cable to the cable wall socket. This should have been completed during the nbn® activation appointment.

Step 3: Power Up the nbn® Connection Box

Ensure that power is connected to the nbn® Connection Box. The POWER, DOWNSTREAM, UPSTREAM, and ONLINE lights should be on.

Step 4: Connect Your Router

Use a network cable to connect your router from the WAN port on the back of the nbn® Connection Box to the WAN port on your router.

Step 5: Access Router Configuration

Connect a computer or laptop to your BYO router via a cable or by Wi-Fi and access the router configuration page. If you are unsure how to do this, please consult the router user guide.

Step 6: Configure Router Settings

Most routers provide a Quick Start Guide or Setup Wizard – please try and follow these steps. Ensure that your router is configured in WAN mode and encapsulation is set to PPPoE. On most devices, you should leave all other settings as default. Then, configure your BYO router using the ISP username and password that Tangerine Telecom will have emailed and SMS'd to you.

Due to the number of router brands available, it is hard to give precise setup information here. Tangerine Telecom recommends consulting your router user guide or speaking to the manufacturer of your device.

Step 7: Verify Connection

After you have successfully configured your BYO router, please wait a couple of minutes for it to connect to the network. After a couple of minutes, you should see the authentication light on the router become lit and steady (not flashing). The authentication light is often labelled 'Internet', 'www', or 'Web'. Please consult your router user guide if you are unsure which light is the authentication light.