Tangerine BYO Router Setup

Step 1: Locate the NBN Connection Box

Find the NBN Connection Box that has been installed inside your property.

The diagram shows two boxes: an 'nbn utility box' and an 'nbn connection box'. The utility box is located outside the premises, and the connection box is inside.

Step 2: Open the NBN Connection Box

Gently lift the cover of the NBN Connection Box. To do this, press the two clips on either side and lift the cover at an angle.

The diagram illustrates how to release the clips and open the box.

Step 3: Check Connection Box Lights

Ensure that the power cable is securely in place. Verify that the Power and Optical lights on the Connection Box are showing as steady green.

The diagram shows a row of lights labeled 'POWER', 'OPTICAL', 'UNI-V', and 'UNI-D 1' through 'UNI-D 4', with 'OPTICAL' and 'UNI-V' illuminated green.

Step 4: Connect Your Router

Look on the underside of the NBN Connection Box for the Uni-D ports, which are typically surrounded by yellow.

Using an Ethernet network cable, connect your router's WAN port to the relevant Uni-D port on the NBN Connection Box. Tangerine Telecom usually activates the next available Uni-D port, starting with Uni-D 1. The specific Uni-D port number will be provided via email.

The diagram shows a router with ports labeled 'WAN', 'LAN', 'RESET', and 'POWER'. It also shows an Ethernet cable connecting the router's WAN port to a Uni-D port on the NBN Connection Box.

Step 5: Access Router Configuration

Connect a computer or laptop to your BYO router via a cable or Wi-Fi. Access the router configuration page. If you are unsure how to do this, consult your router's user guide.

Step 6: Configure Router Settings

Most routers come with a Quick Start Guide or Setup Wizard. Follow these steps, ensuring your router is configured in WAN mode and encapsulation is set to PPPoE. Leave other settings as default unless otherwise specified. Configure your BYO router using the ISP username and password provided by Tangerine Telecom via email and SMS.

Due to the variety of router brands, specific setup instructions can vary. It is recommended to consult your router's user guide or the manufacturer for precise setup information.

Step 7: Verify Connection

After configuring your BYO router, wait a few minutes for it to connect to the network. The authentication light (often labeled 'Internet', 'www', or 'Web') should become lit and steady (not flashing). Consult your router's user guide if you are unsure which light indicates authentication.

Troubleshooting

Symptom: Optical light on the NBN box is red

Things to try: You will need to contact Tangerine Telecom's support team. They may need to log a fault with NBN.

Symptom: www or internet light does not come on your router

Things to try:

1. Ensure the router is in PPPoE mode and correctly configured with the ISP username and password. Double-check for spelling mistakes or typos.
2. Ensure you are connected to the correct Uni-D port on the NBN box.
3. Try an alternative network cable to connect your router to the NBN box.
4. Ensure the router is configured in WAN mode.

Technical Support

For assistance with setting up your BYO device, Tangerine Telecom's team is available:

• Hours: 8 AM - 10 PM Weekdays; 8 AM - 8 PM Saturday & Sunday AET
• Phone: 1800 211 112
• Live Chat: www.tangerinetelecom.com.au
• Email: techsupport@supportteam.com.au