Bosch SHE3AEM5N Dishwasher Use and Care Manual

1. IMPORTANT SAFETY INSTRUCTIONS

READ AND SAVE THESE INSTRUCTIONS

Read all instructions carefully before use. These precautions will reduce the risk of electrical shock, fire and injury to persons. When using kitchen appliances, basic safety precautions must be followed including those in the following pages.

1.1 Safety definitions

NOTICE: This indicates that death or serious injuries may occur as a result of non-observance of this warning.

CAUTION: This indicates that minor or moderate injuries may occur as a result of non-observance of this warning.

NOTICE: This indicates that damage to the appliance or property may occur as a result of non-compliance with this advisory.

Note: This alerts you to important information and/or tips.

1.2 General information

To reduce the risk of fire, electrical shock, or serious injury, observe the following:

• Read and understand all instructions before using the appliance.
• Keep the provided documents in a safe place for future reference or for the next owner.
• Do not connect the appliance if it has been damaged in transit.
• Severe product damage and/or injury could result from the use of unqualified service technicians or non-original parts. All repairs must be performed by an authorized service provider using only original equipment factory replacement parts.
• NSF/ANSI 184 Certified residential dishwashers are not intended for licensed food establishments.

1.3 Intended use

Only use this appliance:

• for cleaning household dishware.
• For normal household use and in enclosed spaces in a residential environment.
• Up to an altitude of 13,100 ft (4000 m) above sea level.

1.4 Restrictive Use

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

1.5 Grounding instructions

This appliance must be grounded to a metal, permanent wiring system or an equipment grounding conductor must be run with the circuit conductors and connected to the equipment grounding terminal or lead on the dishwasher. See the Installation Instructions included with this dishwasher for more information on electrical requirements.

WARNING: Improper connection of the equipment grounding conductor can result in risk of electric shock.

• This appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current.
• This appliance is equipped with a cord having an equipment-grounding conductor. Check with a qualified electrician or authorized service representative if you are in doubt whether the appliance is properly grounded.

1.6 Safe use

Follow these safety instructions when using the appliance.

WARNING: To reduce the risk of serious injury, observe the following.

• Read all instructions before using this dishwasher.
• Use this dishwasher only for its intended function, which is the washing of household dishware and kitchenware rated as dishwasher safe.
• Only use detergents or rinsing agents recommended for use in a dishwasher, and keep them out of the reach of children.
• Do not abuse, sit or stand on the door or dish racks of the dishwasher.

1.7 Risk to children

Follow these safety instructions if there are children in your home.

WARNING: To reduce risk of injury to children, observe the following.

• Do not allow children to play in or on the dishwasher.
• When children become old enough to operate the appliance, it is the responsibility of the parents/legal guardians to ensure the children are instructed in safe practices by qualified persons.
• Remove the dishwasher door to the washing compartment when removing an old dishwasher for service or discarding.

1.8 State of California Proposition 65 Warnings

This product may contain a chemical known to the State of California, which can cause cancer or reproductive harm. Therefore, the packaging of your product may bear the following label as required by California:

STATE OF CALIFORNIA PROPOSITION 65 WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov

2. Preventing material damage

NOTICE: Harsh chemicals such as bleach-based products can damage your dishwasher.

• Do not use harsh chemicals such as bleach-based products to clean your dishwasher.
• Certain cleaning products may damage the appliance.
• Do not use a steam cleaner.
• So as not to scratch the finish on the appliance, do not use sponges with a rough surface or abrasive cleaning agents.

Avoid stainless steel polish

• Do not use stainless steel polish on an anti-fingerprint finish or a black stainless finish.

Escaping water vapor can damage cabinetry.

• When the program ends, let the appliance cool down a bit before opening the door.

Protect your appliance from the elements.

Protect against freezing to avoid possible damage to the fill valve. Damage caused by freezing is not covered by the warranty.

3. Environmental protection and energy-saving

3.1 Saving energy

If you follow these instructions, your appliance will use less power and water.

Use the Normal program.

• The Normal program is energy-efficient and environmentally friendly.
• Refer to "Dishwasher Cycles", Page 10.

3.2 AquaSensor

The AquaSensor is an optical measuring device (light barrier) which measures the turbidity of the washing water. You can save water with the AquaSensor. The operation of the AquaSensor depends on the selected cycle. If the soiling level is high, the washing water is drained off and replaced with fresh water. If the soiling level is lower, the washing water is used in the next rinse, so reducing water consumption by 3-6 liters. In the Auto cycles the temperature and run time are additionally adjusted to the level of soiling.

4. Familiarizing yourself with your appliance

4.1 Appliance

The interior of the dishwasher includes the following components:

• 1. Detergent dispenser: Add detergent to the detergent dispenser.
• 2. Lower rack: For arranging pans and plates. Refer to "Lower rack", Page 11.
• 3. Lower spray arm: Washes dishware in the lower rack. Clean spray arms if dishware is not washed properly. Refer to "Cleaning the spray arms", Page 23.
• 4. Detergent tab collecting tray: Detergent tabs automatically drop out here during the wash cycle to dissolve fully.
• 5. Upper rack: For arranging cups, glasses, and small tableware items. Refer to "Upper rack", Page 11.
• 6. Cup shelf: Provides additional space for cups, glasses, or large silverware items. Can be folded down if not needed.
• 7. Upper spray arm: Washes dishware in the upper rack. Clean spray arms if dishware is not washed properly. Refer to "Cleaning the spray arms", Page 23.
• 8. Filter system: Removes coarse soiling from the wash water. Refer to "Filter system", Page 22.
• 9. Silverware basket: For storing silverware.
• 10. Dispenser for rinse aid: Rinse aid is added here. Refer to "Rinse aid system", Page 12.
• 11. Rating plate: Contains model (E-Nr.) and production (FD) numbers, essential for customer service. Located inside the appliance door.

4.2 Controls

The control panel allows you to configure appliance functions and monitor operating status. The buttons are touch-sensitive.

• Button A: Press for approximately 3 seconds to open basic settings.
• 1. ON/OFF button and reset button: Touch for 1 second to switch the appliance on or off. Press and hold for 4 seconds to reset.
• 2. Cycle buttons: Select wash cycles. Refer to "Dishwasher Cycles", Page 10.
• 3. Remote Start: Enables starting the appliance via the Home Connect app. Refer to "Remote Start", Page 21.
• 4. Cycle buttons and options: Select wash cycles and options. Refer to "Dishwasher Cycles", Page 10 and "Options", Page 11.
• 5. Display for remaining time: Shows the time left in the wash cycle.
• 6. WLAN display: Indicates Wi-Fi connection status. Refer to "Home Connect", Page 20.
• 7. Start button: Starts the selected wash cycle.
• 8. Rinse aid refill indicator: Lights up when rinse aid needs refilling.
• 9. Display Sanitize: Indicator lights up at the end of a sanitize program.
• 10. Display Clean: Lights up when the wash cycle has ended.

5. Dishwasher Cycles

The following table provides an overview of available cycles. Running times and consumption may vary based on selected options, water temperature, dishware quantity, soiling level, and water pressure. Consumption values are based on normal conditions with a water hardness of 16-20 °E.

5.1 Energy Guide

The Energy Guide label is based on the Normal soil sensing cycle. The unit was tested without rinse aid. A single dose of detergent was used in the main wash. We recommend setting the upper rack to its highest position for energy certification test loads, which is recommended for daily, regular use with normally soiled dishes.

5.2 Favorite ⭐

This function allows you to save a combination of a Cycle and an Option. You can save selected combinations via the Home Connect app.

6. Options

You can use the Home Connect app to download and save additional Cycles and Options.

WARNING: Concerning dishware sanitation, be aware that only sanitizing cycles are designed to meet specific sanitation efficacy requirements. It is not implied that all cycles on a certified machine have passed sanitization performance tests.

7. Features

These features depend on your appliance model.

7.1 Upper rack

Arrange cups, glasses, and small tableware items in the top rack.

7.2 Lower rack

Arrange pans and plates in the lower rack.

7.3 Silverware Basket

Arrange silverware in the basket, ensuring items are not nestled together and sharp points face down.

WARNING: Sharp points and edges of knives and other sharp utensils can cause serious injury. Load knives and sharp utensils with edges down. Do not allow children to handle or play near sharp utensils.

7.4 Cup shelf

Use the cup shelf and the space underneath for small cups, glasses, or large silverware items like cooking spoons or serving cutlery. The cup shelf can be folded down if not needed.

8. Before using for the first time

8.1 Initial use

Before the first use, or after a factory reset, configure the settings. Connect your appliance to a mobile device to conveniently change settings using the Home Connect app (see "Home Connect® quick start", Page 21). Ensure the appliance is installed and connected.

1. Add rinse aid. (Page 12)
2. Switch on the appliance.
3. Set the amount of rinse aid. (Page 13)
4. Add detergent.
5. Start the Program with the highest cleaning temperature without dishware. This is recommended to remove any marks from water or other residues.

Tip: You can change these and other Basic settings at any time (Page 19).

9. Rinse aid system

9.1 Rinse aid

For optimum drying results, use rinse aid. Only use rinse aid intended for household dishwashers.

Adding rinse aid

If the rinse aid refill indicator lights up, fill the dispenser with rinse aid.

1. Press the catch on the lid of the dispenser for rinse aid ① and lift ②.
2. Add rinse aid up to the max mark.

NOTICE: If rinse aid spills out, remove it from the tub. Spilled rinse aid can cause excessive frothing during the wash cycle.

9.2 Setting the amount of rinse aid

If there are streaks or water spots on dishware, adjust the amount of rinse aid.

1. Press ON/OFF.
2. To open appliance settings, press button A for 3 seconds. The rinse aid refill indicator will flash.
3. Press Start repeatedly until the desired amount of rinse aid is set. LEDs 0, 1, 2, or 3 will light up accordingly.

• The factory setting is level 2.
• A low setting adds less rinse aid, reducing streaking.
• A higher setting adds more rinse aid, reducing water spots and improving drying.

4. To store the setting, press button A for 3 seconds.

9.3 Switching off the amount of rinse aid to be dispensed

1. Press ON/OFF.
2. To open appliance settings, press button A for 3 seconds. The rinse aid refill indicator will flash.
3. Press Start repeatedly until no LED lights up. The rinse aid system is switched off, and the refill indicator is deactivated.
4. To store the setting, press button A for 3 seconds.

10. Detergent

Find out which detergents are suitable for your appliance.

10.1 The correct detergents

Only use detergents made for dishwashers (basic or combination). For best results, use a separate detergent and rinse aid. Modern detergents often use enzymes to break down starch and protein. Oxygen-based agents remove colored stains.

Note: Follow the manufacturer's instructions for each detergent.

10.2 Incompatible detergents

Do not use detergents not designated for dishwasher use or containing chlorine.

10.3 Information on Detergent

Follow detergent instructions. Ecological detergents may have reduced cleaning effects. Adjust rinse aid and water softening settings according to detergent. Combination detergents' rinse aid component may have limited effectiveness; separate rinse aid is better. Handle water-soluble pouches with dry hands and place in a dry dispenser. Rinse aid and salt indicators may still light up with combination detergents. Use tablets with enhanced drying results.

10.4 Adding Detergent

1. To open the detergent dispenser, press the locking latch.
2. Add detergent to the dry dispenser. Use approximately 1.5 to 1.75 Tbsp (20-25 ml) for normal soiling; slightly less for light soiling. For tablets, use one and insert horizontally.
3. Close the lid of the detergent dispenser.

NOTICE: The dispenser opens automatically. Tablets fall into the collecting tray; powder/liquid spreads in the tank. Ensure no other objects obstruct the tablet collecting tray for even dissolution.

10.5 Detergent table

Detergent amount guidelines:

11. Dishware

Only wash dishware suitable for dishwashers. Note: Decorated glassware, aluminum, or silver may fade or discolor. Delicate glass may become cloudy after a few cycles.

11.1 Damage to glass and dishware

Only wash dishwasher-safe items. Avoid damage.

11.2 Loading dishware

Arrange dishware correctly for optimal results and to prevent damage. Noise level may vary.

NOTICE: Avoid dishwasher damage. Do not load paper products, plastic bags, packing materials, or anything other than dishwasher-safe dishware.

Tips:

• Using the appliance saves energy and water compared to hand washing.
• Visit the website for loading examples.
• Load with the specified number of place settings to save energy and water.
• Position items with curves/recesses at an angle for water runoff.

1. Remove large food remnants. Do not pre-rinse under running water.
2. When arranging dishware:
• Place heavily soiled items (e.g., pans) in the lower rack for better spray jet action.
• Arrange items so they are stable and cannot tip over.
• Arrange silverware with points/sharp edges facing down to avoid injury.
• Position containers with openings facing down to prevent water collection.
• Do not block spray arms; ensure they can turn freely.
• Do not place small parts in the collecting tray or obstruct the detergent dispenser lid.

11.3 Removing dishware

CAUTION: Dishes can be very hot immediately after the cycle ends. Open the door slightly and allow dishes to cool for a few minutes before unloading.

1. To prevent water dripping, unload starting from the bottom and working up.
2. Check and clean the washing tank and accessories if necessary. Refer to "Cleaning and maintenance", Page 22.

11.4 Loading patterns

Recommended loading patterns:

12 place settings:

Lower rack: [Description of lower rack loading pattern for 12 place settings, showing plates, bowls, and cups.]

Silverware basket: [Description of silverware basket loading pattern.]

Upper rack:

Upper rack: [Description of upper rack loading pattern, showing glasses, cups, and small items.]

Third rack:

Third rack: [Description of third rack loading pattern, if applicable.]

Additional loading patterns for 10 place settings:

Lower rack: [Description of lower rack loading pattern for 10 place settings.]

Upper rack: [Description of upper rack loading pattern for 10 place settings.]

Third rack: [Description of third rack loading pattern for 10 place settings, if applicable.]

12. Basic Operation

12.1 Protection against unintentional operation

A built-in feature prevents unintentional operation, e.g., by children. After starting, the door must be closed within 4 seconds, or operation pauses. To restart:

1. For top button controls: Press Start and close the door.
2. For front button controls: Close the door and press Start.

The wash cycle will resume.

Notes: Unintentional operation is activated when pressing Start, setting Delay time and pressing Start, or opening the door during Delay time or a wash cycle. This feature cannot be deactivated.

12.2 Switching on the appliance

Touch ON/OFF for 1 second. The last selected cycle and options are defaulted. Buttons are touch-sensitive. The appliance switches off automatically after 10 minutes of inactivity.

12.3 Setting a cycle

To adjust the wash cycle to the dishware's soiling level, select a suitable program. Press the cycle button repeatedly until the desired cycle is selected. The cycle is set, and its LED flashes.

12.4 Setting options

Options can be set to complete the chosen wash program. Available options depend on the selected program. Press the relevant option button; the option is set, and its button flashes.

12.5 Setting the time delay

You can delay the start of the wash cycle via the Home Connect app. Open the app, select the appliance, and use the time delay function in settings.

12.6 Starting the wash cycle

Press Start. The wash cycle ends when no control displays are lit.

Notes:

• If adding more dishware during operation, do not use the collecting tray as a handle for the upper rack to avoid touching partially dissolved tablets.
• A cycle in progress can only be changed if it is first cancelled (see "Terminating the wash cycle", Page 18).
• For energy saving, the appliance switches off 10 minutes after the cycle ends. Opening the door immediately after the cycle ends causes it to switch off after 4 seconds.

12.7 Activating the button lock

The button lock prevents accidental operation. Press for approximately 3 seconds. It activates automatically at the end of the cycle and remains active through power failures.

12.8 Deactivating the button lock

Press for approximately 3 seconds.

12.9 Interrupting the wash cycle

1. Press ON/OFF. The program is saved, and the appliance switches off.
2. Press ON/OFF again.
3. Press Start to resume the wash cycle.

12.10 Terminating the wash cycle

To end a cycle early or switch programs, cancel first. Press Reset for approximately 4 seconds. All displays light up. Once displays are off, residual water is pumped out. The cycle cancels and ends in about 1 minute.

12.11 Switching off the appliance

CAUTION: To avoid injury, use caution when opening the door during or after a wash cycle, as hot water or steam may escape. Do not fully open the door until water noises have stopped and steam has subsided.

1. Refer to "Preventing Material Damage", Page 6.
2. Press ON/OFF.

13. Basic settings

Configure basic settings to meet your needs. These depend on appliance features.

13.1 Overview of the basic settings

Tip: Connect your appliance to a mobile device to conveniently change all settings using the Home Connect app (see "Home Connect® quick start", Page 21).

Setting intensive drying

1. Press ON/OFF.
2. Press button A for 3 seconds to open appliance settings.
3. Press button A repeatedly until Clean and Sanitize LEDs flash.
4. Press Start repeatedly until LED (1) lights up.

If LED (1) is lit, intensive drying is switched on. If not lit, it is off.

5. To store settings, press button A for 3 seconds.

Setting Wi-Fi

1. Press ON/OFF.
2. Press button A for 3 seconds to open appliance settings.
3. Press button A repeatedly until Rinse Aid and Sanitize LEDs flash.
4. Press Start repeatedly until LED (1) lights up.

If LED (1) is lit, Wi-Fi is switched on. If not lit, it is off.

5. To store settings, press button A for 3 seconds.

Setting the signal volume

1. Press ON/OFF.
2. Press button A for 3 seconds to open appliance settings.
3. Press button A repeatedly until Clean, Rinse Aid, and Sanitize LEDs flash.
4. Press Start repeatedly until the desired signal volume is set. LEDs 1, 2, or 3 will light up accordingly, and the selected tone will sound.

The factory setting is level 2.

5. To store settings, press button A for 3 seconds.

Restoring factory settings

1. Press ON/OFF.
2. Press button A for 3 seconds to open appliance settings.
3. Press button A repeatedly until Clean and Rinse Aid LEDs flash.
4. Press the Start button. The LEDs flash, and the appliance resets to factory settings.

14. Home Connect®

This appliance is network-capable. Connecting to a mobile device allows control via the Home Connect app. Home Connect® services availability varies by country. Find information at: www.home-connect.com.

14.1 Home Connect® quick start

Connect your appliance to a mobile device quickly and easily.

Setting up the Home Connect® app

1. Install the Home Connect app on your mobile device (available on Google Play and Apple App Store).
2. Start the app and set up access for Home Connect®. Follow the app's instructions for registration.

Setting up Home Connect®

Requirements: Home Connect app installed, appliance within Wi-Fi range, appliance door closed.

1. Open the Home Connect app and scan the provided QR code.

2. Follow the instructions in the Home Connect app.

14.2 Home Connect® settings

Adapt Home Connect® settings. These are found in the basic settings and depend on setup and network connection.

14.3 Remote Start

Use the Home Connect app to start the appliance remotely. You can change settings via the app.

Activating Remote Start

Requirements: Appliance connected to WLAN and Home Connect app, program selected.

Press . If the appliance door is opened, the function deactivates automatically. The button lights up. Press to deactivate.

Note: Via the Home Connect app, you can permanently deactivate the function, select it using the button (factory default), or activate it permanently so the button press is not necessary.

14.4 Remote Diagnostics

Customer Service can access your appliance via Remote Diagnostics if connected to the Home Connect server and if available in your country. Further information is available on your local website's Service/Support section: www.home-connect.com.

14.5 Software update

Update appliance software for optimization, troubleshooting, or safety. The Home Connect app notifies you of available updates.

14.6 Data Protection

Initial registration transmits appliance identification, security certificate, software/hardware version, and factory reset status to the Home Connect server for function setup. Home Connect functions require the app. Data protection information is available in the Home Connect app.

15. Cleaning and maintenance

Keep your appliance working efficiently by cleaning and maintaining it carefully.

15.1 Cleaning the tub

WARNING: Using detergents containing chlorine may harm health. Never use detergents containing chlorine.

1. Remove heavy soiling from the interior with a damp cloth.
2. Add detergent to the detergent dispenser.
3. Select the program with the highest temperature.
4. Start the program without dishware (Page 17).

15.2 Cleaning agent

Only use suitable cleaning agents. Refer to "Preventing material damage", Page 6.

15.3 Tips on appliance care

Follow these tips for proper appliance function:

15.4 Filter system

The filter system removes coarse soiling. It consists of a Micro filter (1), Fine filter (2), and Coarse filter (3).

Cleaning filters

Debris can block filters. Check filters for residues after each wash cycle.

1. Turn the coarse filter counterclockwise ① and remove the filter system ②. Ensure foreign objects do not fall into the sump.
2. Pull the micro filter downward and off.
3. Press locking catches together and lift the coarse filter upward and out ②.
4. Clean filter elements under running water. Remove debris between coarse and fine filters.
5. Reassemble the filter system, ensuring catches click into place.
6. Insert the filter system and turn the coarse filter clockwise, aligning arrow markings.

15.5 Cleaning the spray arms

Limescale and soiling can block spray arm nozzles. Clean regularly.

1. Unscrew the upper spray arm ① and pull down to remove ②.
2. Pull up the lower spray arm to remove.
3. Check outlet nozzles for blockages under running water and remove foreign objects.
4. Insert the lower spray arm; it clicks into position.
5. Insert the upper spray arm and screw firmly in place.

16. Troubleshooting

Eliminate minor issues yourself to avoid unnecessary repair costs. Consult Customer Service if needed.

16.1 Clean drain pump

Large food remnants or foreign objects can block the drain pump. Clean when water does not drain properly.

CAUTION: Sharp debris (e.g., glass fragments) may block the pump. Use caution when removing parts.

1. Disconnect appliance from power supply.
2. Remove upper and lower racks.
3. Remove filter system.
4. Scoop out any water, using a sponge if necessary.
5. Pry pump cover off using a spoon and grip it by the crosspiece.
6. Lift pump cover diagonally inward and remove. You can now reach the impeller.
7. Remove food remnants or foreign objects from the impeller area.
8. Insert pump cover, press down until it clicks into position.
9. Install filter system.
10. Insert upper and lower racks.

17. Transportation, storage and disposal

17.1 Removing the appliance

1. Disconnect from power supply.
2. Turn off water faucet.
3. Detach drain connection.
4. Detach water connection.
5. Loosen screws fastening appliance to cabinet parts.
6. Remove base panel if fitted.
7. Pull appliance out carefully, with hoses behind it.

17.2 Vacation and Storage

NOTICE: Preparing your unit for vacation.

• During warmer weather, turn off main valve and water supply at the nearest point.
• During colder weather, follow winterizing instructions. If unused in freezing temperatures, have it winterized by an authorized service provider.

17.3 Transporting the appliance

Empty the appliance before transporting to avoid damage. Always transport upright to prevent residual water from damaging controls.

1. Remove dishware.
2. Secure loose parts.
3. Turn water faucet on.
4. Switch on appliance.
5. Select highest temperature cycle.
6. Start cycle (Page 17).
7. To drain, terminate cycle after approx. 4 minutes (Page 18).
8. Switch off appliance.
9. Turn off water faucet.
10. Detach supply hose and let residual water drain out.

17.4 Disposal of your old appliance

Environmentally sound disposal allows valuable raw materials to be recycled.

WARNING: Avoid risk of entrapment upon disposal.

• Unplug from power outlet.
• Cut power cord and remove door before discarding.
• Check local area for appliance recycling programs.

18. Customer Service

Warranty repairs are performed by authorized service providers using genuine replacement parts. Detailed warranty information is in the Statement of Limited Product Warranty, from your retailer, or on the website. When contacting Customer Service, have your model number (E-Nr.), production number (FD), and consecutive numbering (Z-Nr.) ready.

USA:
1-800-944-2904
www.bosch-home.com/us/owner-support/get-support
www.bosch-home.com/us/shop

CA:
1-800-944-2904
www.bosch-home.ca/en/service/get-support
www.bosch-home.ca/en/service/cleaners-and-accessories

For assistance with Home Connect®, see: www.home-connect.com/us/en/help-support/set-up

18.1 Model number (E-Nr.), production number (FD) and consecutive numbering (Z-Nr.)

Find these details on the appliance's rating plate, located inside the appliance door. Note them down for quick reference and warranty validation.

19. Technical specifications

19.1 Information regarding Free and Open Source Software

This product includes free/open source software components. License information is stored on the appliance and accessible via the Home Connect app ("Profile -> Legal information -> License Information"). Download license information from the brand product website or request it from ossrequest@bshg.com or BSH Hausgeräte GmbH, Carl-Wery-Str. 34, 81739 Munich, Germany. Source code is available upon request (charges may apply). This offer is valid for three years from purchase or as long as support/spare parts are offered.

20. STATEMENT OF LIMITED PRODUCT WARRANTY

20.1 What this warranty covers & Who it applies to

This limited warranty from BSH Home Appliances ("Bosch") applies only to the Bosch appliance sold as "Product", provided it was purchased:

• For normal household (non-commercial) use, and has always been used for normal household purposes.
• New at retail from an authorized dealer or directly from BSH (not display, "as is", or previously returned), and not for resale or commercial use.
• Within the United States or Canada, and has remained within the country of original purchase.

Warranties apply to the original purchaser and subsequent owners for ordinary home use during the warranty term. Registering your product is recommended for safety notices or recalls.

20.2 How long the warranty lasts

Bosch warrants the Product free from defects in materials and workmanship for 365 days from the original delivery date. This warranty excludes cosmetic defects (scratches, blemishes, etc.) for 30 days from delivery, excluding slight color variations or display/floor models.

20.3 Extended Warranty

BSH offers additional limited warranties:

• 5-year limited warranty on electronics: Repair or replacement of defective microprocessors or circuit boards (excludes labor).
• 5-year limited warranty on dish racks: Replacement of defective upper or lower dish racks (excludes labor).
• Lifetime warranty against stainless steel rust through: Repair or replacement if the inner liner rusts through (excludes labor).
• BSH will repair or replace the stainless steel door if it rusts through (excludes labor).

20.4 Repair/replace as your exclusive remedy

During the warranty period, Bosch or an authorized service provider will repair your Product free of charge if it proves defective. If reasonable repair attempts fail, Bosch may replace your Product (upgraded models may incur additional charges). Removed parts become Bosch property. Bosch's sole liability is to repair manufacturer-defective products using authorized providers during normal business hours. Bosch is not responsible for damage from self-repair or unauthorized service. Authorized providers are specially trained Bosch service entities. Taking the product to a non-affiliated repair shop or using third-party parts will not void the warranty. Bosch is not liable if the product is in a remote, inaccessible, or hazardous location. In such cases, Bosch may cover labor/parts shipped to the nearest provider, but you are liable for travel/special charges. If the product is installed in a way that creates barriers to access, you are responsible for costs associated with creating access.

20.5 Out of warranty product

Bosch is not obligated to provide concessions (repairs, replacements) once the warranty expires.

20.6 Warranty exclusions

This warranty excludes defects/damage not directly caused by Bosch, including:

• Use other than normal, customary, or intended manner (including commercial use, outdoor storage, use with air/water vessels).
• Willful misconduct, negligence, misuse, abuse, accidents, neglect, improper operation, failure to maintain, improper installation, tampering, unauthorized service.
• Adjustment, alteration, or modification.
• Failure to comply with applicable codes, regulations, or laws, including installation conformity with local fire/building codes.
• Ordinary wear and tear, spills of food, liquid, grease, or other substances.
• External/environmental forces (rain, wind, sand, floods, fires, mud slides, freezing, humidity, lightning, power surges, structural failures, acts of God).
• Service calls to correct installation, instruct use, replace fuses, or correct wiring/plumbing.
• Removal/replacement of trim or decorative panels interfering with servicing.
• Damage from labor/parts installed by non-authorized providers unless approved by Bosch.

Bosch is not liable for damage to surrounding property. Products with altered or removed serial numbers are excluded.

20.7 Obtaining warranty service

Contact Bosch Customer Support at 1-800-944-2904 to schedule a repair.

20.8 Product information

For handy reference, copy information from the rating plate (inside the door). Keep your invoice/delivery documents for warranty validation.

• Model number (E-Nr.)
• Production number (FD)
• Date of delivery