MAXVIEW Operating Instructions

UK Contact

Helpline: +44 (0)1553 811000

Email: support@maxview.co.uk

Web: www.maxview.co.uk

Maxview reserves the right to change specifications without prior notice.

Document Reference: 9111421SKYQ Iss 1

Introduction

Please read these instructions fully before using the antenna for the first time. The operation of the antenna has been designed to be as simple as possible; however, should you require any technical assistance, please contact Maxview Customer Service on +44 (0)1553 811000 or visit www.maxview.co.uk.

This guide outlines how to use your Connect system, assuming your system has already been installed. For installation, technical information, and fault finding, please see Booklet 1.

The Connect system has been optimised to be operated using the Connect App. Where this is not possible, the system can be controlled using the control box interface.

Connecting Your Portable Device

Installing the App

The Connect App is available on all Apple and Android portable devices (phones and tablets) running operating systems iOS (10 or later) or Android (6 or later). The App is available to download from the App Store (iOS) and the Play Store (Android).

Pairing Your Mobile Device

When using the Connect App on a new portable device, it is necessary to pair the new device with the control box. Pairing a mobile device creates a secure connection between your portable device and the control box. This means only 1 device can connect at any one time. Once paired, the control box is no longer visible from other devices.

Visual Description: A diagram shows a smartphone representing 'Your mobile device' connected via a Bluetooth symbol [?] and a lock icon [?] to a 'Control Box'. The status is indicated as 'Paired' [✔️]. Another state shows the 'Control box not visible from other devices' [❌].

Choosing Your Pairing Scenario

The App has been designed to be user-friendly and intuitive, and the pairing process should be simple to follow. However, the pairing process may differ depending on a number of factors as detailed below. We recommend you follow the 'on screen' prompts from the App. The below is for reference or specific pairing scenarios.

The scenario required to pair your mobile device to your control box will depend on how the control box was last used. Use the table below to select which scenario is required.

Note: The pairing process is only required the first time the App is used. On subsequent uses, when opened, the App will transfer you straight to the dashboard.

How to Pair a Portable Device - Scenario A

Use this method when using the App for the first time, with a Connect system which is brand new or unpaired by the previous user.

1. Turn off Control Box (if turned on). [Visual: MAXVIEW Control Box with FUSE and POWER buttons.]
2. Turn on Control Box. [Visual: MAXVIEW Control Box with FUSE and POWER buttons.]
3. Ensure device Bluetooth is turned on. [Visual: Smartphone screen showing Bluetooth settings, 'Now discoverable as "iPhone"'.]
4. Open App. [Visual: Smartphone home screen with app icons, including the Connect app.]
5. Select 'Connect your system'. [Visual: Connect App screen with a button "Connect your system".]
6. Select your system from the available device and select 'Connect'. [Visual: Connect App screen showing a list of systems, one selected, with a 'Connect' button.]
7. Press the pair button on the front of Control Box. Note: Press button once. DO NOT hold down. [Visual: Control Box with a button labeled 'PAIR' or similar, and a phone icon with 'Pair to phone required'.]
8. Ensure LED is green and select the pair button on screen. The App will automatically create a secure pairing and you will be transferred to the dashboard. [Visual: Control Box with a green LED, and a Connect App screen with a 'PAIR' button.]

Note: If more than one unpaired system is within range of the device, the device will be listed with the strongest signal first. If located next to your control box, your device will be listed first.

How to Pair a Portable Device - Scenario B

Use this method when using the App for the first time, with a Connect system which is still paired to another portable device. Override control box pairing.

1. Turn off Control Box (if turned on).
2. Turn on Control Box.
3. Once Control Box is loaded (lights stop flashing), press the pair button on the control box.
4. Ensure device Bluetooth is turned on. [Visual: Smartphone screen showing Bluetooth settings, 'Now discoverable as "iPhone"'.]
5. Open App. [Visual: Smartphone home screen with app icons, including the Connect app.]
6. Select 'Connect your system'. [Visual: Connect App screen with a button "Connect your system".]
7. Select your system from the available device and select 'Connect'. [Visual: Connect App screen showing a list of systems, one selected, with a 'Connect' button.]
8. The light on the control box should already appear green. If not, press the pair button on the control box. Note: Press button once. DO NOT hold down. Once pressed, select next.
9. Press the pair button on screen. The App will automatically create a secure pairing and you will be transferred to the dashboard.

Note: If more than one unpaired system is within range of the device, the device will be listed with the strongest signal first. If located next to your control box, your device will be listed first.

How to Pair a Portable Device - Scenario C

Use this method when the App has been paired to the Connect system before and the previous user has unpaired their portable device.

1. Turn off Control Box (if turned on).
2. Turn on Control Box.
3. Ensure device Bluetooth is turned on. [Visual: Smartphone screen showing Bluetooth settings, 'Now discoverable as "iPhone"'.]
4. Open App. [Visual: Smartphone home screen with app icons, including the Connect app.]
5. Select 'Connect your system'. [Visual: Connect App screen with a button "Connect your system".]
6. Select your system from the available device and select 'Connect'. [Visual: Connect App screen showing a list of systems, one selected, with a 'Connect' button.]
7. The App will automatically create a secure pairing and you will now be transferred to the dashboard. [Visual: Connect App screen showing 'You're connected! Moving you to the dashboard'.]

Note: If more than one unpaired system is within range of the device, the device will be listed with the strongest signal first. If located next to your Control Box, your device will be listed first.

How to Pair a Portable Device - Scenario D

Use this method when the App has been paired to the Connect system before, however the Connect system is still paired to another portable device. Override control box pairing.

1. Turn off Control Box (if turned on).
2. Turn on Control Box.
3. Once Control Box is loaded (lights stop flashing), press the pair button on the Control Box.
4. Ensure device Bluetooth is turned on. [Visual: Smartphone screen showing Bluetooth settings, 'Now discoverable as "iPhone"'.]
5. Open App. [Visual: Smartphone home screen with app icons, including the Connect app.]
6. Select 'Connect your system'. [Visual: Connect App screen with a button "Connect your system".]
7. Select your system from the available device and select 'Connect'. [Visual: Connect App screen showing a list of systems, one selected, with a 'Connect' button.]
8. The App will automatically create a secure pairing and you will now be transferred to the dashboard. [Visual: Connect App screen showing 'You're connected! Moving you to the dashboard'.]

Note: If more than one unpaired system is within range of the device, the device will be listed with the strongest signal first. If located next to your Control Box, your device will be listed first.

Getting To Know Your App

Dashboard

Once connected, antenna control can be completed from this dashboard. Note: The Control Box must be turned on and paired to your device to view the dashboard.

1. System Status: Live feedback of pairing status and head unit status.
2. Search: Press here to begin search on selected satellite.
3. Park: Press here to park system when system is searching or locked on.
4. Satellite Selection: Shows satellite currently selected. Pressing this tab will allow a new satellite to be selected.
5. Update Notification: This will appear for:
   a. Firmware update available – Firmware updates will introduce new features for your system.
   b. Satellite pack update available to current pack. This means there has been a change to your current pack satellite criteria which may affect the performance of your system.
6. Settings: Here you will find a range of useful features. See page 9 for more information.

PLEASE NOTE For SKY Q™ Connect you will only be able use the SKY Q™ satellite pack.

Settings

The settings contain important features such as satellite packs, software version information, and useful satellite information. Note: The Control Box must be turned on and paired to your device to use all settings features.

• About: A brief summary of the Connect App.
• Maxview Website: Links you to the Maxview website (internet connection required).
• Customer Support: Details to contact Maxview Customer Support.
• Device Settings: Information on your current app version and satellite pack version.
• Instructions: A digital version of this instruction manual (internet connection required).
• Check Updates: Performs a manual check for updates to your current firmware and satellite pack (internet connection required).
• Satellite Pack Information: Information on each available satellite pack and the corresponding maps for reference (internet connection required).
• Change Satellite Pack: Update your current satellite pack or change to a new satellite pack (internet connection required). See page 10 for more information.
• Un-pair Device: Un-pair the current device so a new device can connect to the Control Box.

About Satellite Packs

Your Connect system is usually factory set with the most suitable pack. With various packs available, it is also possible to install new satellite packs more suited to your travel requirements.

The database holds many satellite packs which are available for you if you require a pack more suitable to your travel requirements.

Note: If you are unsure which pack is best suited to your requirements, visit 'satellite pack information' in the settings menu for information on all available satellite packs.

PLEASE NOTE For SKY Q™ Connect you will only be able use the SKY Q™ satellite pack.

Update Notifications and Manual Check

The Connect automatically checks the Maxview database to ensure you have the most up-to-date version of your current satellite pack installed on your Control Box.

1. If an update is available to your current pack, a message will appear on the dashboard page. Alternatively, the ‘check updates' tab can be used to do a manual check for updates to your current firmware and satellite pack.
2. Selecting 'install new update' will take you to the 'install satellite pack' page and the available update will be displayed in the red box.

Updating/Installing New Satellite Pack

Accessing Satellite Pack Screen

1. Ensure the Control Box is turned on and paired to your device.
2. To access the satellite pack screen, select ‘Change Satellite Pack' from 'Settings'.

Screen 1a: Shows 'Current Pack - Version 2.00 UK & EU Pack' with satellite details (Astra 1, Astra 2, etc.) and date. Includes an option to 'Select a new pack'.

Screen 1b: Shows 'Select a new pack' with options such as 'Czech Republic Pack DiSEqC' and 'Netherlands Pack DiSEqC'.

Screen 2: Displays a warning about interrupting the update process, which may damage the Control Box. It requires confirmation by ticking boxes for: [✔️] Do you have WIFI or a 3G/4G phone signal? [✔️] Can you maintain Bluetooth connection for duration of install? [✔️] Do you have at least 10% battery? Finally, it asks 'Start update process?' with 'Yes' and 'No' options.

Installing a new pack

Select the pack you wish to install. To install a new pack, select the pack and then 'install now' at the bottom of the screen.

Updating current pack

To update your current pack, select the red box and then select 're-install now' at the bottom of the screen.

Before starting the update procedure, please ensure:

• Your device is connected to the internet using a 3G, 4G or Wi-Fi signal.
• Your device has at least 10% battery.
• Have access and remain in close proximity to the Control Box.

Update Process Steps:

1. Step 3: Confirm readiness by ticking boxes and selecting YES to start the update.
2. Step 4a: When prompted, enter control box into software update mode: Power off. [Visual: MAXVIEW Control Box.]
3. Step 4b: Power on whilst holding down the pair button. [Visual: MAXVIEW Control Box with pair button pressed.]
4. Step 4c: Ensure the pair LED is red [?].
5. Step 5: Select 'start Update'. The new software will now begin to install. This usually takes around 4 minutes but can take longer if Bluetooth interferences are present. [Visual: Connect App screen showing 'Installing'.]
6. Step 6a: Once installed, when instructed, re-pair the control box to your device by pressing the sync button. [Visual: Connect App screen prompting to re-pair.]
7. Step 6b: Press the pair button on screen. The App will automatically create a secure pairing and you will be transferred to the dashboard. [Visual: Connect App screen showing 'You're connected!'.]

Un-pair Your Device

Un-pairing your device will make the Control Box visible to other devices and simplify the pairing process for another user. This is only necessary if a new device is ready to Connect.

Note: If the current device is still paired, a new user will still be able to pair their device and override the current pairing using the pair button on the front of the Control Box. See ‘pairing a new device – scenario B & D'.

Un-pair your mobile device by selecting 'un-pair device' in 'settings'. [Visual: Settings menu with 'Un-pair device' selected, and a confirmation dialog 'Are you sure you want to unpair device?' with Yes/No options.]

Using Your Control Box

To maximise performance, we recommend using the Connect App, available on iOS & Android. If this isn't possible, the system can be controlled using the Control Box interface, using the below guidelines.

Note: When using the App, the Control Box interface can be used to override App commands at any time.

Using the Control Box Interface

A. Select satellite

B. LED shows you which satellite is selected

C. SEARCH - Press and release; PARK - Press and hold for 3 seconds

D. Satellite found LED (green FOUND)

How to Operate Your System

1. Turn On

Switch the power on. The LED flashes green on the last satellite you selected. [Visual: MAXVIEW Control Box with Power ON, SAT LED flashing green.]

2. To Change Satellite*

*If required. Press SAT to scroll through satellite selection. Eg. New selected SAT LED will flash green. [Visual: MAXVIEW Control Box with SAT button pressed, SAT LED flashing green.]

3. Search

SEARCH - Press and release to begin. Both the OK LED and LED selected will flash during search. [Visual: MAXVIEW Control Box with SEARCH button pressed, OK and SAT LEDs flashing green.]

4. Satellite Found

Once the satellite has been found, the OK LED and the satellite selected will show solid green. [Visual: MAXVIEW Control Box with OK and SAT LEDs solid green.]

5. Pause System

PAUSE - Press and release to pause. Press and release again to resume search. [Visual: MAXVIEW Control Box with PAUSE button pressed, indicating pause.]

6. Park System

PARK - Press and hold for 3 seconds. LED's 1 to 5 flash green to indicate the system is collapsing. Once fully collapsed, the control panel can be powered off. [Visual: MAXVIEW Control Box with PARK button held, LEDs 1-5 flashing green.]