2015 BMW i3 Service and Warranty Information

This document provides comprehensive details regarding the service and warranty information for the 2015 BMW i3.

Owner/Driver Information

Name:

Address:

Owner/Driver Telephones:

Business:

Home:

Model: BMW i3

Year: 2015

VIN:

Retail/In-Service Date:

Trim Code:

Color Code:

Production Date:

License Plate Number:

BMW Center Telephone Numbers:

Offices:

Services:

Table of Contents

This booklet covers the following topics:

Introduction (for BMW i3 with Range Extender only)

The 2015 BMW i3 with Range Extender is certified to California's stringent Super Ultra Low Emission Vehicle (SULEV) standards and also qualifies as a Type II Zero Emission Vehicle with Range Extender (Type IIx ZEV) under the California Air Resources Board Zero Emission Vehicle program. This certification includes a unique Partial Zero Emission Vehicle (PZEV) warranty for vehicles registered in California and certain other states.

The emission certification standard can be verified on the Vehicle Emission Control Information label located on the underside surface of the tailgate.

Bayerische Motoren Werke AG

VEHICLE EMISSION CONTROL INFORMATION

Conforms to regulations: 2015 MY

U.S. EPA: T2B5 LDV OBD: II Fuel: LI+, gasoline

California: SULEV (PZEV) PC OBD: II Fuel: LI+, gasoline

No adjustments needed.

Group: FBMXV00.613R Evap: FBMXR003513R WU-TWC, A/F-Sensor, H02S, SFI

BMW Ultimate Service™

This includes:

The BMW Maintenance Program

No-cost factory-recommended maintenance for 4 years/50,000 miles from the original in-service date, whichever comes first. Coverage is for the initial purchaser, owner, or lessee of the vehicle from an authorized BMW center. This program is not transferable, except for household transfers.

BMW Roadside Assistance

No-cost 24/7 on-the-road assistance for 4 years/unlimited miles from the original in-service date. Includes trip-interruption benefits and trip routing services.

New Vehicle Limited Warranty

Limited coverage for defects in materials and workmanship for 4 years/50,000 miles from the original in-service date, whichever comes first. Warranty repairs are performed at authorized BMW centers using genuine BMW Parts.

The BMW Maintenance Program

Coverage is provided for the exclusive benefit of the initial purchaser, owner, or lessee of a new vehicle, sales demonstrator, Aftersales Mobility Program (AMP) vehicle, or BMW Group company vehicle from an authorized BMW center in the United States (including Puerto Rico). Coverage is generally not transferable, with the exception of household transfers.

Condition Based Service (CBS)

CBS is a further development of the Service Interval Indicator System. It displays remaining times for selected maintenance tasks and legally prescribed dates individually. CBS determines current and future maintenance requirements. This data can be read from the vehicle key by a BMW Service Advisor.

BMW recommends that maintenance and repair work be performed by an authorized BMW center.

Disconnecting the battery during long-term storage interrupts the calculation of time-based services. It is recommended to update time-based maintenance items before storage.

Service Required Display

Info Display screen contents

The date when your next service is due appears when you switch on the ignition.

Example: Total 00162 mi, Trip OFF, 009.6 mi, Service 07/2017, 68 mi

Control Display screen contents

The current Status of Service items determined by the CBS are shown in the Control Display. You can view additional information on service and maintenance requirements.

Steps to view service status:

  1. Open the start menu.
  2. Press the controller to open the i-menu.
  3. Select "Vehicle info" and press the controller.
  4. Select "Vehicle status" and press the controller.
  5. Navigate to "Service required" and press the controller.

A list of selected maintenance operations and inspections is displayed.

Symbols

*BMW recommends contacting your authorized BMW center when the "Service/Information — Approaching Deadline" symbol displays.

The current service status is automatically saved in the vehicle's key. The Service Advisor at your authorized BMW center can access this data using a key reader.

Special Note — Maintenance Intervals

Maintenance requirements are determined dynamically by the Condition Based Service (CBS) system. The maintenance items stated herein reflect the latest information available at the time of printing and are subject to change.

Subsequent maintenance items or services will be specified at intervals computed by the BMW Condition Based Service system.

Brake Fluid Service must be performed when required, based on:

Refer to pages 5-6 for additional information.

For convenience, you may also wish to have your authorized BMW center perform any necessary operations to fulfill state inspection requirements concurrently with maintenance services. The cost of more frequent maintenance services will not be covered by the Maintenance Program.

BMW i3 with Range Extender

The gasoline-powered internal-combustion engine serves as a generator for the high-voltage (HV) battery. This range-extending engine is not subjected to the typical speed ranges and loads of a car's primary engine. The two spark plugs and the intake air filter are rated for extended life.

Maintenance Service Summary

The Condition Based Service (CBS) system determines the requirement for maintenance services. Services may be required individually or in conjunction with other maintenance services.

Maintenance services are performed based on intervals of time, mileage, or after a specified number of previous services. These intervals correspond to the latest information available at the time of printing. Maintenance intervals are subject to change and may apply retroactively. Your authorized BMW center can advise on required maintenance services.

Standard operations

Maintenance work:

HV battery:

Tires:

Test Drive:

Maintenance services connected to a specific service*

*This service is not shown in the vehicle's CBS display.

Maintenance work:

Vehicle check

Maintenance work:

Brake fluid

Maintenance work:

Maintenance services that display in CBS, only after the brake pad wear sensors make contact and there are approximately 2,000 miles or less of pad life remaining.

Front brakes

Rear brakes

High-Voltage Lithium-Ion Battery Care and Repairs

The BMW i3 and BMW i3 with Range Extender are powered by a high-voltage lithium-ion battery in a self-contained system. Opening or removing this system creates a risk of severe damage and personal injury.

The high-voltage lithium-ion battery requires no maintenance except for keeping it charged to proper specifications, as detailed in the Owner's Manual.

Repairs performed under the high-voltage lithium-ion battery Limited Warranty and Capacity Coverage are provided without charge. These repairs must be performed by specially trained personnel at an authorized BMW center.

Corrosion Protection

BMW offers a 12-year unlimited mileage anti-corrosion warranty against rust perforation, provided the vehicle is properly maintained. Information on proper maintenance is available in this Booklet and the Owner's Manual.

Body parts are designed to provide optimum corrosion protection. Metal exterior body parts receive an additional corrosion protection coat during manufacture.

For information on the 12-year unlimited mileage anti-corrosion warranty, see the Warranty Section (page 19).

Restoring corrosion protection

Take care that anti-corrosion material is replaced when your car is repaired after body or chassis damage.

BMW Roadside Assistance

The BMW Roadside Assistance Program reflects BMW's commitment to customer satisfaction. It is available in all 50 states, Canada, and Puerto Rico, 24 hours a day, 365 days a year. This is a no-cost benefit, subject to limitations and exclusions.

The program is not a warranty and does not affect your rights under the New Vehicle Limited Warranty. Services are provided by a third-party business partner.

BMW Roadside Assistance Smartphone Application

The free BMW Roadside Assistance Smartphone App provides fast, reliable service. Download the App for iPhone®, Android™, or Windows Mobile® smartphones. Visit http://roadsidemobile.com/bmw for more details.

Owner's Eligibility

Coverage applies to new BMW automobiles distributed by BMW NA and purchased at an authorized BMW center, or purchased under the BMW NA European Delivery Plan, or U.S. version BMW automobiles purchased under Diplomatic or Military Sales programs, operated in any of the 50 states, Canada, and Puerto Rico. The vehicle is covered when driven by any authorized driver.

Getting Started

A decal showing Roadside Assistance information is affixed to the driver's side of the windshield and in the rear compartment area.

Calling For Assistance

The toll-free BMW Roadside Assistance number is 1 800 497-9940. Provide detailed and accurate information to the service representative.

Be prepared to provide:

Note: If using the BMW Roadside Assistance Smartphone App, the information above is not required.

Emergency Valet Service

Provides a personal assistant to help with transportation, rental cars, taxis, hotels, or airline reservations in emergencies.

Personal Trip Routing

Provides a detailed, computerized trip itinerary and companion map package.

Services

The BMW Roadside Assistance service representative will determine the type of help required.

Dispatch Service

A service provider will be dispatched to the site of your disabled vehicle.

On-Site Assistance

On-site service for vehicle disablements (e.g., flat tires) is provided up to a maximum of $100.00 per incident. The cost for parts is the owner's responsibility. The New Vehicle Limited Warranty does not cover these on-site services.

Lock-Out

If you find yourself locked out, a call to Roadside Assistance can help you get back on the road. A representative will help you find transportation or arrange towing to the nearest authorized BMW center. Related towing costs are compensated up to $100.00 per incident. You are responsible for expenses related to replacement keys.

Towing Service

In the event of a mechanical breakdown covered under the New Vehicle Limited Warranty, your vehicle will be transported (at no cost) to the nearest authorized BMW center. Towing is also covered in the event of an accident or collision.

If a breakdown occurs after normal business hours, your vehicle will be transported to a secure location and then to the nearest authorized BMW center on the next business day.

If you request transport to a location other than the nearest authorized BMW center, any additional expense is your responsibility. You may request transport to a different authorized BMW center within 50 miles of the nearest one at no cost.

Towing for vehicles disabled due to casualty, fire, act of God, or violation of law is at the owner/driver's expense.

If you arrange towing yourself, contact BMW Roadside Assistance for prior authorization and claim procedures. Claims must be submitted within sixty (60) days of the disablement with original receipts. If prior authorization is not obtained, the maximum coverage for towing is $100.00.

Sign-and-Drive

Typically, services received under the BMW Roadside Assistance program will not require payment. You will usually sign a receipt from the provider of services.

Trip Interruption Benefits

Trip interruption benefits are provided for mechanical breakdowns under the following conditions:

Reimbursements are made for meals, lodging, car rentals, and alternate transportation. Original receipts must accompany reimbursement requests.

Trip interruption coverage is limited to $1,000.00 per incident, for a maximum of five days per incident. Always contact BMW Roadside Assistance for trip interruption benefits.

Car Rental Discounts

Discounts are available from several car rental companies. Benefits may vary. Use the following information to receive your discount:

Exclusions

Specifically excluded from coverage are:

Customer Assistance Information

Your satisfaction with BMW products and services is important. If you have questions regarding your authorized BMW center's service or your BMW's performance, contact your authorized BMW center.

When contacting an authorized BMW center, discuss your needs with the Sales, Service, or Parts Manager.

If you are not satisfied with the response, contact the General Manager or authorized BMW Center Operator.

For further assistance, contact the BMW NA Customer Relations and Services Department:

Telephone: 1 800 831-1117

Email: customerrelations@bmwusa.com

Website: www.bmwusa.com

When contacting BMW NA, please provide:

A BMW NA Customer Relations and Services Representative will review the facts and advise on further action. The first step in resolving a complaint is to contact the authorized BMW center that performed the work.

Customer Assistance — Notification

In some states, manufacturers must repair defects that substantially impair the use, value, or safety of a new vehicle within a reasonable number of attempts or a specific time period.

If a defect cannot be corrected, the owner/lessee may be entitled to a replacement vehicle or a refund.

Send written notification directly to BMW of North America, LLC, Customer Relations and Services Department, P.O. Box 1227, Westwood, NJ 07675-1227.

New Jersey Lemon Law Summary:

  1. To qualify for compensation, give the manufacturer or dealer an opportunity to repair the defect within the lemon law protection terms (first 24,000 miles or two years).
  2. If the defect cannot be fixed in a reasonable time, you may have the right to return the vehicle and receive a refund, less a discount for use.
  3. If the defect persists after the manufacturer receives notice and has a final chance to correct it, you may have further rights.
  4. If the same defect continues to exist substantially after the manufacturer's last opportunity to repair, you may file a claim for compensation under the New Jersey lemon law.

Contact the NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT for more information.

BBB Auto Line

If your concern is not resolved, BMW NA offers additional assistance through BBB AUTO LINE in select states. BBB AUTO LINE is a dispute resolution program administered by the Council of Better Business Bureaus.

Contact BBB AUTO LINE at 3033 Wilson Boulevard, Suite 600, Arlington, VA 22201, or 1 800 955-5100.

To use the program, provide your name and address, VIN, make, model, and year of your vehicle, and a description of the problem.

BBB AUTO LINE will notify you when your claim has been filed. You may attend hearings in person or by telephone.

Important: You must use BBB AUTO LINE before asserting rights or remedies under the Magnuson Moss Warranty Act or state Lemon Laws.

California Residents

BMW NA participates in BBB AUTO LINE. If you have a problem under a BMW NA written warranty that cannot be resolved, you may file a claim with BBB AUTO LINE within six (6) months after the warranty expires.

To file a claim, call 1 800 955-5100. Provide your name and address, VIN, brand name, and a statement of the problem. You will also be asked for the approximate date of acquisition, current mileage, and mileage when the problem was first reported.

BBB AUTO LINE staff may try to resolve disputes through mediation. If mediation is not successful, claims may be presented to an arbitrator.

Overview of BMW Limited Warranties

This section provides a visual overview of the various BMW limited warranties, including their duration in months and mileage.

Key Warranties and Durations:

*The California Emissions Control System Limited Warranty - PZEV applies to 2015 U.S.-specification BMW PZEV vehicles registered in California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, or Vermont. Vehicles registered in Delaware, Oregon, Pennsylvania, and Washington have different emissions warranty coverage.

The BMW limited warranties apply only to U.S.-specification BMW vehicles and cover eligible warranty repair or replacement work performed at an authorized BMW center in the United States (including Puerto Rico), subject to exclusions and limitations.

New Vehicle Limited Warranty - 2015 BMW i3 Models (Valid Only in the U.S.A. including Puerto Rico)

Warrantor

BMW of North America, LLC (BMW NA) warrants the 2015 U.S.-specification BMW vehicles against defects in materials or workmanship to the first retail purchaser and each subsequent purchaser.

Warranty Begins

Coverage begins on the date of first retail sale or the date the vehicle is first placed into service.

Warranty Period

The warranty period is 48 months or 50,000 miles, whichever occurs first.

Warranty Coverage

To obtain warranty service, bring the vehicle to any authorized BMW center during normal business hours. The center will, without charge for parts or labor, repair or replace the defective part(s) using new or authorized remanufactured parts. The decision to repair or replace is BMW NA's. Parts for which replacements are made become BMW NA property. A reasonable time must be allowed for warranty repairs.

Warranty repairs do not extend the original limited warranty period.

Safety Belt Warranty - Kansas

Safety belts are covered under the BMW New Vehicle Limited Warranty for defects in material or workmanship for 10 years, unlimited mileage from the date of purchase. This coverage applies to new cars retailed in Kansas and repaired by an authorized BMW center in Kansas.

High-Voltage Lithium-Ion Battery Limited Warranty

BMW of North America, LLC (BMW NA) warrants the high-voltage lithium-ion battery assembly against defects in materials or workmanship for a period of 8 years/100,000 miles, whichever occurs first.

High-Voltage Lithium-Ion Battery Capacity Coverage

The high-voltage lithium-ion battery modules are covered against excessive capacity loss for a period of 8 years/100,000 miles, whichever occurs first. Battery capacity naturally decreases over time and with use. If a capacity check shows the net battery capacity is less than 70 percent of its original nominal value, this is considered excessive.

During this coverage period, BMW NA will cover necessary component repair or replacement to correct excessive capacity loss when performed by an authorized BMW center.

Battery performance and durability are temperature-dependent. Higher temperatures increase capacity and range, while colder temperatures lower them.

Other factors impacting battery capacity and range include drive mode, charge cycle profile, on-board electric consumer usage, and driving conditions.

Other Items

Wheel alignment, balancing, and wiper blade inserts are covered up to the first 2,000 miles.

Items subject to wear and tear (e.g., brake pads, upholstery, paint finish, glass) are covered only for defects in material or workmanship.

Wood trim and leather upholstery may show variations in color and texture due to age or exposure to sunlight; this is not a defect.

What is not covered:

Driving over rough road surfaces can cause damage to wheels, tires, and suspension parts, especially with low-profile tires. Avoid road hazards and reduce speed.

Non-genuine BMW Parts: BMW NA is not obligated to pay for repairs of non-genuine BMW parts or damage resulting from their use. However, the use of non-genuine parts does not invalidate the warranty on other components unless they cause damage to warranted parts.

This warranty is void if the Vehicle Identification Number (VIN) has been altered or cannot be read, if the odometer has been replaced or altered, if the vehicle has been declared a total loss or sold for salvage, or if used in any competitive event.

Limited Warranty — Rust Perforation 2015 Models

BMW of North America, LLC (BMW NA) warrants this vehicle against defects in materials or workmanship which result in rust perforation for a period of 12-years unlimited mileage. Coverage begins on the date of first retail sale or the date the vehicle is first placed into service.

To obtain service, bring the vehicle to an authorized BMW center. The center will, without charge for parts or labor, repair or replace the defective part(s). The decision to repair or replace is BMW NA's. Parts for which replacements are made become BMW NA property.

Warranty repairs do not extend the original limited warranty period.

BMW NA makes no other express warranty on this product except for the new car warranty, rust perforation, high-voltage battery, and emission system warranties.

General Warranty Exclusions:

This warranty gives specific legal rights, and you may have other rights that vary by state.

Any legal claim or action arising from any express or implied warranty must be brought within 12 months of the date it arises.

This warranty does not apply to damage caused by negligence, improper accident damage repairs, or improper use.

This warranty is void if the VIN has been altered or cannot be read, if the odometer has been replaced or altered, if the vehicle has been declared a total loss or sold for salvage, or if used in any competitive event.

Federal Emissions System Defect Warranty (Valid Only in the U.S.A. including Puerto Rico)

This warranty applies to U.S.-specification vehicles distributed by BMW of North America, LLC (BMW NA) or sold through the BMW NA European Delivery Program.

BMW NA warrants that the car was designed, built, and equipped to conform to U.S. EPA regulations applicable at the time of manufacture and is free from defects in materials and workmanship which would cause it to fail to conform with applicable regulations for a period of 2 years or 24,000 miles, whichever occurs first. Specific emission control components are warranted for 8 years or 80,000 miles, whichever occurs first.

Coverage begins on the date of first retail sale or the date the vehicle is first placed into service.

Warranty claims must be made as soon as reasonably possible after a defect is discovered. Bring the car to any authorized BMW center during normal business hours.

The authorized BMW center will, without charge for parts or labor (including diagnosis), repair or replace the defective part. The decision to repair or replace is BMW NA's. Parts for which replacements are made become BMW NA property. A reasonable time must be allowed for warranty repairs.

Warranty repairs do not extend the original limited warranty period.

Owner's Responsibility:

BMW NA will reimburse for emergency repairs (including labor, parts, and diagnosis) if an authorized BMW center or a warranty replacement part is not reasonably available within 30 days. Replaced parts and paid invoices must be presented at an authorized BMW center for reimbursement.

The use of replacement parts not of equivalent quality may impair the effectiveness of the emission control system. BMW NA assumes no liability for parts other than genuine BMW parts.

What is not covered:

General:

Federal Emissions Performance Warranty (Valid Only in the U.S.A. including Puerto Rico)

This warranty applies in states and jurisdictions with periodic vehicle emissions tests.

To be eligible, the car must:

  1. Be distributed by BMW of North America, LLC (BMW NA) or sold through the BMW NA European Delivery Program.
  2. Have been maintained and operated according to the Owner's Manual.
  3. Fail to conform to applicable EPA emissions standards as judged by an EPA-approved emissions test.
  4. Result in the owner bearing a penalty or sanction if the non-conformity is not remedied within a specified period.

BMW NA warrants that if the car is eligible, any non-conformities causing it to fail an EPA-approved emissions test will be adjusted, repaired, or replaced, at BMW NA's option, to comply with applicable emissions standards.

Coverage is for 2 years or 24,000 miles, whichever occurs first, except for specific emissions control components (listed on page 22), which are covered for 8 years or 80,000 miles, whichever occurs first.

This warranty is subject to the terms and conditions of the Emission Control System Warranty and the New Vehicle Limited Warranty.

Warranty repairs do not extend the original limited warranty period.

Claims will not be denied based on the use of properly installed EPA-certified emission parts.

A manufacturer may deny a claim if an uncertified replacement part is used, provided the manufacturer demonstrates the part is defective or not equivalent to original equipment parts.

Maintenance, repair, or replacement of emission control systems can be performed by any automotive repair establishment using certified parts.

Claims can be made at any authorized BMW center immediately after the car fails an EPA-approved emission short test. The center will honor or deny the claim within 30 days. If denied, the center will notify you in writing of the reason(s). The center is required by law to honor the claim if notice of denial is not given within 30 days.

For further information, contact the Director, Field Operations and Support Division (6406J), Environmental Protection Agency, 401 M Street, SW, Washington, D.C. 20460.

Covered Systems (may vary by model):

Covered Systems (8 years or 80,000 miles):

BMW i3 with Range Extender (15 years or 150,000 miles):

California Emission Control Warranty - PZEV

This warranty applies to California-certified vehicles distributed by BMW of North America (BMW NA) or sold through the BMW NA European Delivery Program, registered and operated primarily in California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, or Vermont.

PZEV models registered in Delaware, Oregon, Pennsylvania, or Washington have different emissions warranty coverage (see page 25).

The emission certification standard can be verified on the Vehicle Emission Control Information label.

California Emission Control Warranty Statement PZEV* Your Warranty Rights and Obligations

BMW NA warrants the emission control system on your 2015 vehicle, provided there has been no abuse, neglect, or improper maintenance.

*The California Emissions Control System Limited Warranty PZEV applies to all 2015 U.S.-specification BMW PZEV vehicles registered in California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, or Vermont.

BMW NA warrants to the original purchaser and each subsequent owner that the vehicle is:

  1. Designed, built, and equipped to conform with applicable California Air Resources Board emission standards.
  2. Free from defects in materials and workmanship which cause any part affecting emissions to fail to conform with applicable requirements or to fail a California Smog Check test or EPA-approved short test for a period of 15 years or 150,000 miles, whichever occurs first.
  3. Free from defects in materials and workmanship in emission-related parts for a period of 15 years or 150,000 miles, whichever occurs first.

Manufacturer's Warranty Coverage (California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, or Vermont ONLY):

Warranty repairs do not constitute an extension of the original limited warranty period.

Manufacturer's Warranty Coverage (Delaware, Oregon, Pennsylvania, and Washington ONLY):

Warranty repairs do not constitute an extension of the original limited warranty period.

Owner's Warranty Responsibilities:

Contact BMW of North America, LLC, Customer Relations and Services Department for questions regarding warranty rights and responsibilities.

Tire Warranty Statement

Original equipment tires on new BMW vehicles are warranted by their respective manufacturers as detailed in their applicable warranty statements.

The CD ROM BMW provides warranty statements for the following original equipment tire manufacturers:

Contact or visit the specific tire manufacturer's website for the most current tire warranty information.

Exporting Your BMW Vehicle

Your vehicle is designed to meet specific operating conditions and homologation requirements. If you operate your vehicle in another country or region, you may need to adapt it to different conditions. Be aware of any applicable warranty limitations or exclusions for that country or region. Contact the Customer Relations and Services Department for further information.

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