AXIS Visitor Entry for Genetec

About AXIS Visitor Entry for Genetec

AXIS Visitor Entry, when installed within Genetec Security Center Synergis™, enables the use of QR Codes as credentials for granting access. These QR Codes can be conveniently distributed to cardholders or visitors, for instance, via email. To open doors, the QR Code is read by an Axis intercom or camera equipped with the AXIS Barcode Reader application.

QR Code® is a registered trademark of Denso Wave Incorporated in Japan and other countries.

System Overview

The system integrates AXIS Visitor Entry with Genetec Security Center to manage visitor access using QR Codes.

Before You Start

Ensure the following prerequisites are met before installation and configuration:

1. Genetec Security Center version 5.9 or later is installed.
2. Genetec Security Center Synergis version 10.9.1037.0 or later is installed.
3. AXIS Visitor Entry for Genetec is added to your Genetec Security Center license. Contact Axis Communications to update your license using the key: GSC-1SDK-AxisQRManager.
4. AXIS Barcode Reader is required. Download it from the product page: axis.com/products/axis-barcode-reader#download-block.
5. A door controller must be used. There are two primary connection methods:
   • For Axis Door Controllers:
     • Connection via IP address (refer to page 6). Check the application's product page for camera compatibility and the correct application version.
     • Connection via OSDP/Wiegand (refer to page 6). This is supported by the AXIS A8207-VE Mk II Network Video Door Station.
   • For Third-Party Controllers:
     • Connection via OSDP/Wiegand (refer to page 6). The third-party door controller must be supported by Genetec Security Center Synergis.

Installation and Configuration

Follow these steps to install and configure AXIS Visitor Entry for Genetec.

Using IP Address

1. On the Security Desk client machine:
   1. Download and install AXIS Visitor Entry for Genetec.
   2. Contact DAP@genetec.com to update your license with the key: GSC-1SDK-AxisQRManager.
2. On the Axis intercom and camera:
   1. Install AXIS Barcode Reader on the device.
   2. Open AXIS Barcode Reader and ensure the OSDP/Wiegand switch is turned OFF.
   3. Enter the device's IP address, username, and password.
   4. Set the "Send credential type" to Card raw.
   5. Set the "Bit count" to 32.
   6. Configure the VAPIX Door Controller settings according to the relevant door controller configuration.
3. In Genetec Security Center: Configure an email server to automatically send QR Codes.

Using OSDP/Wiegand

1. On the Security Desk client machine:
   1. Download and install AXIS Visitor Entry for Genetec.
   2. Contact DAP@genetec.com to update your license with the key: GSC-1SDK-AxisQRManager.
2. Connect the door controller to the Axis intercom using OSDP/Wiegand.
3. On the Axis camera:
   1. Set the Reader/Output format to Raw.
   2. Install AXIS Barcode Reader on the device.
   3. Open AXIS Barcode Reader and ensure the OSDP/Wiegand switch is turned ON.
4. In Genetec Security Center: Configure an email server to automatically send QR Codes.

Daily Use

After installing AXIS Visitor Entry for Genetec, the "Add QR Credential" button will appear on the Cardholder/Visitor window in Security Desk.

Create a QR Code

1. In Security Desk, click the Add QR Credential button. A new QR Code is generated and displayed in a popup window.
2. Click OK. An email containing the QR Code is sent to the registered email address of the Cardholder/Visitor. Alternatively, you can copy the QR Code to the clipboard and send it via another method.
   • The generated credential will have the following properties:
     • Name: "QR_[customer name]'s credential"
     • Type: "Card"
     • Format: "CSN32"
   • Note: Only one QR credential can be created per Cardholder/Visitor. Attempting to add a new QR credential when one already exists will display the existing one.

View a Credential Directly After Creating a New QR Code

To view a credential immediately after its creation, perform the following steps:

1. Close the Cardholder/Visitor window.
2. Re-open the Cardholder/Visitor window to refresh the view and see the newly created credential.

Generate a New QR Code When a Credential Already Exists

If a QR credential already exists for a user and you need to generate a new one, follow these steps:

1. Remove the existing credential.
2. Click the Add QR Credential button again.

Configure Options

If you have administrator rights, you can configure various settings within Options > AXIS Visitor Entry:

• Subject: Customize the subject line of the email sent with the QR Code.
• CC: Specify an email address to send a copy of the QR Code email to.
• BCC: If enabled, the recipient of the BCC copy will not be visible to other recipients.
• Text: Define the default text for the email. You can add specific macros, such as [Name], to personalize the message.
• Send e-mail when closed: When enabled, an email is automatically sent upon closing the QR Code popup window.

Troubleshooting

Encountering issues? Here are some common troubleshooting tips.

• If the door does not open when using a QR Code:

  Verify that the door can be opened using a keypad or a physical card. This confirms that the control unit and intercom are correctly configured within Genetec Security Center and Genetec Security Center Synergis.

• Debug Logs:

  Debug logs are located at: C:\ProgramData\Axis Communications\Components\DebugLogs\QRManager.log.

Need More Help?

For further assistance, please contact support:

axis.com/support