Samsung Q7DR QLED TV Quick Setup Guide
Before You Begin
Please read this manual carefully before operating your TV and retain for future reference.
- Batteries not supplied.
- Model Name: Q7DR
Warning! Important Safety Instructions
- Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
- Caution: This symbol indicates potential hazards that could result in personal injury or damage to the product.
- Caution: To prevent electric shock, do not open the cabinet. Refer servicing to qualified personnel only.
- Caution: The power plug is the disconnecting device. The disconnecting device shall remain readily operable.
- Caution: Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, visit www.samsung.com/recyclingdirect.
01 TV Installation
Diagram showing the TV, stand parts, power cable, and Samsung Smart Remote.
49" Screen Size Setup
- Identify all components: TV, stand parts, power cable, Samsung Smart Remote.
- Attach the stand parts to the TV. [Diagram shows two small stand pieces being attached to the back of the TV panel using screws].
- Place the TV on a soft, flat surface, such as a table covered with a cloth, to prevent scratches. [Diagram shows two people carefully placing the TV].
55" - 75" Screen Size Setup
- Identify all components: TV, stand parts, power cable, Samsung Smart Remote.
- Attach the stand parts to the TV. [Diagram shows two small stand pieces being attached to the back of the TV panel using screws].
- Place the TV on a soft, flat surface, such as a table covered with a cloth, to prevent scratches. [Diagram shows two people carefully placing the TV].
82" - 85" Screen Size Setup
- Identify all components: TV, stand parts, power cable, Samsung Smart Remote.
- Attach the stand parts to the TV. [Diagram shows two small stand pieces being attached to the back of the TV panel using screws].
- Place the TV on a soft, flat surface, such as a bed covered with a cloth, to prevent scratches. [Diagram shows three people carefully placing the TV].
- Attach the left (L) and right (R) stand components to the base of the TV. [Diagram shows two larger stand base pieces, labeled 'L' and 'R', being attached to the bottom edge of the TV].
- Securely attach the stand to the TV. [Diagram shows attaching the assembled stand to the TV].
- Connect the power cable and turn on the TV. [Diagram shows connecting the power cable and the TV power indicator light].
03 Initial Setup
When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV's basic settings to suit your viewing environment.
To perform the Initial Setup using the SmartThings app, you must connect your mobile device via Wi-Fi. If the pop-up for setup does not appear automatically in the SmartThings app on your mobile device, manually add the TV using Add Device on the dashboard of the SmartThings app, and then continue with the set up process. The SmartThings app is available for mobile devices running Android 6.0 or higher or iOS 10 or higher.
Noise may occur temporarily when the TV communicates with mobile devices.
Using the TV Controller
You can use the TV Controller on the bottom of the TV instead of the remote control to control most of the functions of your TV. While watching TV, you can change the channel by pressing the up and down directional buttons on the TV Controller or adjust the volume by pressing the left and right directional buttons. Press the button on the TV Controller to display the Control menu.
To run an item on the menu, press the directional buttons on the TV Controller to move the focus to the item, and then press the button on the TV Controller.
The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. Please remove the protective film.
The TV Controller is located on the bottom of the TV.
- Press button: Display the Control menu. / Select or run a focused item on the menu.
- Press and hold button: The running function is terminated.
- Up/Down button: Changes the channel.
- Left/Right button: Changes the volume.
The image shown here is for illustrative purposes only and may be subject to change. The actual number of ports and their locations may vary, depending on the model.
04 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update functions on the TV's menu (> Settings > Support > Software Update > Update Now or Auto Update).
The TV won't turn on.
- Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
- Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.
- Try pressing the button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to "The remote control does not work" below.
No picture/video/sound, or distorted picture/video/sound from an external device, or "Weak or No Signal" is displayed on the TV, or you cannot find a channel.
- Make sure the connection to the device is correct and that all cables are fully inserted.
- Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
- Confirm that the correct input source has been selected (> Source).
- Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (> Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).
- If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
- If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Program to search for channels (> Settings > Broadcasting > Auto Program).
The remote control does not work.
- Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.
- Make sure that the batteries are installed with their poles (+/-) in the correct direction.
- Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5-1.8 m) away.
- If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
The cable box or satellite box remote control doesn't turn the TV on or off or adjust the volume.
- Program the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
- The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode (> Settings > General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
- Make sure the TV has a network connection (>Settings > General > Network > Network Status).
- Make sure the Wi-Fi password is entered correctly.
- Check the distance between the TV and the modem or access point. The distance should not exceed 50 ft (15.2 m).
- Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
- [Diagram illustrating Wi-Fi signal strength affected by distance and obstacles, showing single-story and multi-story home setups with wireless access points and repeaters].
- Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC addresses of your new modem or access point and the TV.
Video App problems (Youtube etc)
- Change the DNS to 8.8.8.8. Select> Settings > General > Network > Network Status > IP Settings > DNS Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
- Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.
Eco Sensor and Screen Brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimizes the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to > Settings > General > Eco Solution > Ambient Light Detection.
If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.
The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness.
Caring for the TV
If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.
The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.
To clean the screen, turn off the TV, then gently wipe away smudges and fingerprints on the panel with a micro-fiber cloth. Clean the body or panel of the TV with a micro-fiber cloth dampened with a small amount of water. After that, remove the moisture with a dry cloth. While cleaning, do not apply strong force to the surface of the panel because it can damage the panel. Never use flammable liquids (benzene, thinner, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on a micro-fiber cloth, and then use the cloth to wipe away the smudges.
05 Specifications and Other Information
Specifications
| Model Name | Display Resolution | Screen Size | Diagonal Measured Diagonally | Sound (Output) | Dimensions (WxHxD) Body | Dimensions (WxHxD) With stand | Weight Without Stand | Weight With Stand |
|---|---|---|---|---|---|---|---|---|
| QN49Q7DR | 3840 x 2160 | 49" Class | 48.5 inches | 60 W | 43.1 x 24.9 x 2.5 inches (1094.8 x 632.9 x 62.8 mm) | 43.1 x 27.9 x 9.8 inches (1094.8 x 707.6 x 248.3 mm) | 30.0 lbs (13.6 kg) | 31.1 lbs (14.1 kg) |
| QN55Q7DR | 3840 x 2160 | 55" Class | 54.6 inches | 60 W | 48.4 x 27.9 x 2.4 inches (1230.6 x 708.1 x 61.9 mm) | 48.4 x 30.7 x 9.8 inches (1230.6 x 780.2 x 248.3 mm) | 39.7 lbs (18.0 kg) | 40.8 lbs (18.5 kg) |
| QN65Q7DR | 3840 x 2160 | 65" Class | 64.5 inches | 60 W | 57.1 x 32.7 x 2.4 inches (1449.5 x 831.2 x 61.9 mm) | 57.1 x 35.8 x 11.3 inches (1449.5 x 910.4 x 285.8 mm) | 53.6 lbs (24.3 kg) | 54.9 lbs (24.9 kg) |
| QN75Q7DR | 3840 x 2160 | 75" Class | 74.5 inches | 60 W | 66.0 x 37.8 x 2.4 inches (1675.2 x 960.9 x 62.0 mm) | 66.0 x 41.3 x 14.2 inches (1675.2 x 1048.2 x 359.8 mm) | 78.7 lbs (35.7 kg) | 80.7 lbs (36.6 kg) |
| QN82Q7DR | 3840 x 2160 | 82" Class | 31.5 inches | 60 W | 72.2 x 41.4 x 2.6 inches (1834.6 1051.4 x 66.1 mm) | 72.2 x 45.1 x 15.2 inches (1834.6x1146.0 x 387.3 mm) | 95.5 lbs (43.3 kg) | 98.1 lbs (44.5 kg) |
Environmental Considerations
- Operating Temperature: 50°F to 104°F (10°C to 40°C)
- Operating Humidity: 10% to 80%, non-condensing
- Storage Temperature: -4°F to 113°F (-20°C to 45°C)
- Storage Humidity: 5% to 95%, non-condensing
Notes
- Design and specifications are subject to change without prior notice.
- This device is a Class B digital apparatus.
- For information about the power supply, and more information about power consumption, refer to the information on the label attached to the product. On most models, the label is attached to the back of the TV. (On some models, the label is inside the cover terminal.)
- Your TV and its accessories may look different than the product images presented in this manual, depending on the model.
- All drawings are not necessarily to scale. Some dimensions are subject to change without prior notice. Refer to the dimensions before installing your TV. Not responsible for typographical or printed errors.
- To connect a LAN cable, use a CAT7 (*STP type) cable for the connection. * Shielded Twisted Pair
- Decreasing power consumption: When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To decrease power consumption, unplug the power cord when you don't intend to use the TV for a long time.
Licenses
The displayed image may differ from your TV, depending on the model.
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Covered by Patents at patentlist.hevcadvance.com
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Model Numbers: QN49Q7DR, QN55Q7DR, QN65Q7DR, QN75Q7DR, QN82Q7DR, QN85Q7DRAFXZA
Printed in Mexico / SC.30.07.2019
OBPN:BN68-09450B-01
SHNMDL:QN65Q7DRAFXZA B
TAB / Elbrd:J.E
