Samsung QLED Q80R Series User Manual

Before You Begin

This TV includes a printed user manual and an embedded e-Manual. Review the following:

User Manual

Provides information on product safety, installation, accessories, initial configuration, and specifications.

e-Manual

For more detailed information, access the embedded e-Manual on the TV. To open: Navigate to Settings > Support > Open e-Manual.

You can also visit Samsung's online Customer Service Center at www.samsung.com/support to download the user manual and view its contents on your PC or mobile device. A QR code is provided for quick access via smart devices.

e-Manual Assistance Functions

• Search: Select an item from search results to load the page.
• Index: Select a keyword to navigate to relevant pages.
• Recently Viewed Topics: Select from a list of recently viewed topics.

Note: Some menu screens may not be accessible from the e-Manual.

e-Manual Button Functions

• Try Now: Access and try a feature directly from the e-Manual.
• Link: Access an underlined topic on an e-Manual page immediately.

Important Safety Instructions

Please read the following safety instructions before using your TV. Symbols on the product are explained below:

Symbol Explanations

• CAUTION: RISK OF ELECTRIC SHOCK. DO NOT OPEN. Do not remove the cover; there are no user-serviceable parts inside. Refer servicing to qualified personnel.
• High Voltage Symbol: Indicates high voltage is present inside. Avoid contact with internal parts.
• Important Literature Symbol: Indicates important operation and maintenance information is included.
• Class II Product Symbol: Indicates no safety connection to electrical earth (ground) is required.
• AC Voltage Symbol: Indicates AC voltage.
• DC Voltage Symbol: Indicates DC voltage.
• Caution Symbol: Consult instructions for use for further safety information.

Ventilation: Ensure cabinet slots and openings are not blocked to prevent overheating.

Placement: Do not place near heat sources, in direct sunlight, or near water. Do not place vessels with water on the TV.

Battery Disposal: Follow local environmental regulations for battery disposal.

Electrical Safety: Do not overload outlets or extension cords. Ensure power cords are not pinched. Unplug during lightning storms or when unattended for long periods.

Power Cord: Ensure the TV's operational voltage matches your local supply. Never insert metallic objects into open parts. Do not touch the power cord with wet hands.

Operation Issues: If unusual sounds or smells occur, unplug immediately and contact a service center.

Dust Accumulation: Can cause electric shock, leakage, or fire. Contact Samsung service for installation in dusty environments or extreme temperatures/humidity.

Grounding: Use only a properly grounded plug and outlet.

Unplugging: Disconnect from the wall outlet to turn off completely. Ensure the outlet and plug are accessible.

Accessories: Store batteries out of reach of children.

Handling: Do not drop or strike the product. Contact service if damaged.

Cleaning: Unplug the TV. Wipe with a soft, dry cloth. Do not use chemicals. For stubborn smudges, use a screen cleaner on a micro-fiber cloth.

Liquids: Do not expose to dripping or splashing. Liquids entering the product can cause failure, fire, or electric shock.

Batteries: Do not dispose of in fire. Do not short-circuit, disassemble, or overheat. Replace with the same type of battery.

Fire Prevention: Keep candles and open flames away from the product.

Warm Surfaces: Use care when touching the TV after it has been on.

California Proposition 65 Warning: WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov

Internet Security

Samsung implements security measures for its Internet-compatible Smart TVs, including encryption for communications and controls against unauthorized applications. However, no Internet-connected device is completely secure. Take additional steps to safeguard your TV and network:

• Software Updates: Promptly install security updates. Enable Auto Update in Settings > Support > Software Update.
• Network Security: Secure your wireless access point with a unique password and standard encryption (e.g., WPA2). Use a strong password for your wireless network. Ensure your access point's firewall is enabled and all devices are behind it. Disconnect your home network from the Internet when not in use if your access point/modem has a standby mode button.
• Account Security: Use strong passwords for all Internet accounts.
• Camera Security: Recess the TV camera into the bezel when not in use.
• Remote Sessions: Do not accept unexpected messages requesting permission to link devices or enable remote sessions.
• Websites & Programs: Do not visit suspicious websites or install suspicious programs. Install only authorized apps from Samsung Smart Hub.

Note: Figures and illustrations are for reference only and may differ from the actual product. Product design and specifications are subject to change without notice.

01 TV Installation

Mounting the TV on a wall

Caution: Improper wall mounting can cause the TV to slide or fall, leading to serious injury or damage. Follow manufacturer instructions precisely.

For models with wall mount adapters, install them as shown in the diagram before installing the wall mount kit. Refer to the installation manual included with the Samsung wall mount kit.

Diagram Description: A diagram shows a wall mount bracket attached to a wall, with a wall mount adapter connecting to the TV. A label 'C' indicates a measurement point.

Samsung Electronics is not liable for damage or injury if you install the wall mount yourself.

To order a wall mount kit, contact Samsung Customer Care at 1-800-SAMSUNG.

Install on a solid wall perpendicular to the floor. For other surfaces, consult your dealer. Mounting on a ceiling or slanted wall may cause the TV to fall.

It is recommended to fasten all four VESA screws. If using only two top screws, ensure the Samsung wall mount kit supports this type of installation.

Wall Mount Kit Specifications

Important: Do not install the wall mount kit while the TV is on. Use screws that comply with VESA specifications; incorrect lengths can damage the TV. Do not overtighten screws. Samsung is not liable for accidents resulting from improper installation or use of non-VESA mounts.

Do not mount the TV tilted more than 15 degrees. Always use two people to mount the TV.

Providing Proper Ventilation

Maintain at least 4 inches (10 cm) distance between the TV and surrounding objects (walls, cabinets) for proper ventilation. Failure to do so may cause overheating, fire, or product issues.

Use only Samsung-provided parts for stand or wall mount installation. Using parts from other manufacturers may cause difficulties or injury.

Safety Precaution: Securing the TV to the wall to prevent falling

Caution: Pulling, pushing, or climbing on the TV can cause it to fall, leading to serious injury or death, especially for children. Follow all safety precautions in the included Safety Flyer. Consider purchasing and installing an anti-fall device for added stability.

WARNING: Never place a TV in an unstable location. Precautions to avoid injury, especially to children, include:

• Use cabinets or stands recommended by the manufacturer.
• Use furniture that can safely support the TV.
• Ensure the TV does not overhang the edge of the supporting furniture.
• Anchor tall furniture and the TV to a support if placing the TV on it.
• Do not place the TV on cloth or other materials between the TV and furniture.
• Educate children about the dangers of climbing furniture.

Apply these precautions to older TVs when relocating or replacing them. When moving or cleaning the TV, do not pull out the stand.

Preventing the TV from Falling

1. Fasten brackets securely to the wall using appropriate screws. Ensure they are firmly attached. Wall anchors may be needed depending on the wall type.
2. Fasten brackets securely to the TV using appropriately sized screws (refer to "Standard Screw" on page 7).
3. Connect the TV brackets and wall brackets with a durable, heavy-duty string, tying it tightly. Install the TV close to the wall to prevent it from falling backward. Ensure wall brackets are at the same or lower height than TV brackets.

02 The Samsung Smart Remote

About the Buttons

Remote images, buttons, and functions may vary by model. The Universal Remote function works only with the Samsung Smart Remote included with the TV.

• [Power]: Turns the TV on or off.
• [Color/Number] (123): Displays colored buttons and a virtual numeric pad. Use colored buttons for additional options. Pressing it shows a number strip for entering values like channel numbers, PINs, or ZIP codes.
• [Select]: Selects or runs a focused item. Shows detailed program information when pressed during content playback.
• [Return] (↩️): Returns to the previous menu. Press and hold for 1 second or more to terminate a running function. Shows the previous channel when pressed during program viewing.
• [Play/Pause] (▶️/⏸️): Displays playback controls for media content.
• [Smart Hub] (?): Returns to the Home Screen.
• [Bixby] (?️): Activates Bixby. Press and hold, speak a command, then release. The Explore Now menu appears. Keep the remote at least 0.6 inches from your face when speaking to Bixby. Refer to the e-Manual for more Bixby information.
• [Ambient Mode] (?): Enters Ambient Mode. If the TV is off, it turns on in Ambient Mode. Refer to the e-Manual for more Ambient Mode information.
• Directional Pad: Navigates menus and changes values.
• [Volume] (?): Adjusts volume up/down. Press to mute. Press and hold for 1 second or more to access Accessibility Shortcuts.
• [Channel] (?): Changes channels up/down. Press to see the Guide screen.
• App Buttons: Launch specific apps (e.g., Netflix, Prime Video, Hulu).

Pairing the TV to the Samsung Smart Remote

The remote pairs automatically when the TV is turned on for the first time. If it doesn't pair automatically, point the remote at the TV's sensor and press and hold the [Return] and [Select] buttons simultaneously for 3 seconds or more.

Installing Batteries

Diagram Description: Shows how to open the rear cover, insert batteries with correct polarity (+/-), and close the cover.

To install batteries, push the rear cover open in the direction of the arrow, insert batteries ensuring correct polarity, and close the cover.

Alkaline batteries are recommended for longer battery life.

03 Initial Setup

The Initial Setup begins automatically when the TV is turned on for the first time. Follow on-screen instructions to configure basic settings.

Using the SmartThings App: Connect your mobile device via Wi-Fi. If the setup pop-up doesn't appear, manually add the TV via 'Add Device' in the SmartThings app dashboard. The app requires Android 6.0+ or iOS 10+.

Note: Temporary noise may occur during TV communication with mobile devices.

Using the TV Controller

The TV Controller, located on the bottom of the TV, can be used instead of the remote. Use directional buttons to change channels (up/down) or volume (left/right). Press the [Select] button to display the Control menu. Navigate the menu using directional buttons and press [Select] to run an item.

Diagram Description: Shows the TV Controller with buttons labeled: [Select], [Return], Up/Down, Left/Right. Also shows the Control Menu options: Smart Hub, Settings, Source, Power Off.

Note: The screen may dim if the protective film on the SAMSUNG logo or TV bottom is not removed.

04 Troubleshooting and Maintenance

Troubleshooting

If your TV has a problem, review this list or the e-Manual's Troubleshooting Section. For further assistance, visit www.samsung.com/support or contact the call center.

Watch troubleshooting videos at www.samsung.com/spsn.

Pixel Variations: TFT LED panels may have a few bright or dark pixels, which do not affect performance.

Software Updates: Keep your TV in optimal condition by upgrading to the latest software via Settings > Support > Software Update > Update Now or Auto Update.

The TV Won't Turn On

• Ensure the AC power cord is securely plugged into the TV and the wall outlet.
• Verify the wall outlet is working and the power indicator on the TV is lit solid red.
• Try pressing the [Power] button on the TV itself to rule out remote control issues.

No Picture/Video/Sound, Distorted Picture/Video/Sound, "Weak or No Signal", or Cannot Find Channel

• Check device connections and ensure all cables are fully inserted. Try new cables if necessary.
• Confirm the correct input source is selected ( > Source).
• Perform a TV self-diagnosis (Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).
• If tests are normal, reboot connected devices by unplugging and replugging their power cords. If the issue persists, consult the connected device's manual.
• If using an antenna or cable wall connector, run Auto Program (Settings > Broadcasting > Auto Program) to search for channels.

The Remote Control Does Not Work

• Check if the TV's power indicator blinks when the remote's Power button is pressed. If not, replace batteries.
• Ensure batteries are installed with correct polarity (+/-).
• Point the remote directly at the TV from 5-6 ft (1.5-1.8 m) away.
• If using a Samsung Smart Remote (Bluetooth), ensure it is paired with the TV.

Cable Box/Satellite Box Remote Does Not Control TV

Program the cable/satellite box remote to operate the TV. Refer to the cable/satellite box user manual for the SAMSUNG TV code.

TV Settings Lost After 5 Minutes

The TV may be in Retail Mode. Change the Usage Mode to Home Mode in System Manager (Settings > General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

• Ensure the TV has a network connection (Settings > General > Network > Network Status).
• Verify the Wi-Fi password is entered correctly.
• Keep the distance between the TV and the modem/access point within 50 ft (15.2 m).
• Reduce interference by turning off or not using other wireless devices. Ensure no obstacles are between the TV and the modem/access point (appliances, cordless phones, stone walls can reduce Wi-Fi strength).

Diagram Description: Illustrates Wi-Fi signal propagation in single-story and multi-story buildings, showing wireless access points and repeaters.

Contact your Internet Service Provider (ISP) to reset your network circuit and re-register MAC addresses if needed.

Video App Problems (YouTube, etc.)

• Change the DNS to 8.8.8.8: Navigate to Settings > General > Network > Network Status > IP Settings > DNS Setting > Enter manually, then enter 8.8.8.8 and select OK.
• Reset Smart Hub: Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support offers one-on-one assistance from a Samsung Technician who can remotely diagnose your TV, adjust settings, perform factory resets, and install firmware updates.

How does Remote Support work?

1. Call the Samsung Contact Center and request remote support.
2. Open the TV menu, go to Support, and select Remote Management.
3. Read and agree to the service agreements. Provide the PIN number to the technician when prompted.
4. The technician will then access your TV.

Eco Sensor and Screen Brightness

The Eco Sensor automatically adjusts screen brightness based on room lighting to reduce power consumption. Turn it off via Settings > General > Eco Solution > Ambient Light Detection.

If the screen is too dark in a dark environment, the Ambient Light Detection function may be the cause.

The eco sensor is located at the bottom of the TV. Do not block it, as this can decrease picture brightness.

Caring for the TV

• If a sticker was attached to the screen, clean off any remaining debris before use.
• Wipe the exterior and screen carefully with a soft cloth to prevent scratches.
• Do not spray water or liquids directly onto the TV.
• To clean the screen, turn off the TV and gently wipe smudges with a micro-fiber cloth. Clean the body with a micro-fiber cloth dampened with a small amount of water, then dry it. Avoid applying strong force to the panel. Do not use flammable liquids or cleaning agents. For stubborn smudges, spray screen cleaner onto a micro-fiber cloth and wipe.

05 Specifications and Other Information

Specifications

Environmental Considerations

• Operating Temperature: 50°F to 104°F (10°C to 40°C)
• Operating Humidity: 10% to 80%, non-condensing
• Storage Temperature: -4°F to 113°F (-20°C to 45°C)
• Storage Humidity: 5% to 95%, non-condensing

Notes

• Design and specifications are subject to change without notice.
• This is a Class B digital apparatus.
• Refer to the product label for power supply and consumption information.
• Product appearance may differ from manual images depending on the model.
• Drawings are not to scale and dimensions may change.
• For LAN cable connection, use a CAT 7 (*STP type) cable.

© 2019 Samsung Electronics America, Inc.

Dispose of unwanted electronics through an approved recycler. Visit www.samsung.com/recyclingdirect or call (877) 278-0799.

Decreasing Power Consumption

When the TV is off, it enters Standby mode, drawing minimal power. To decrease consumption, unplug the power cord when not in use for extended periods.

Dimensions

Diagram Description: A rear view of the TV showing dimensions labeled 1, 2, and 3.

Licenses

DOLBY AUDIO, QUICKSET, HEVC Advance™, and HDMI are trademarks or registered trademarks of their respective owners. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC.

Limited Warranty to Original Purchaser

This SAMSUNG brand product is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a period of:

For commercial use, the warranty is 90 Days Parts and Labor.

The warranty begins on the original date of purchase and is valid for products purchased and used in the United States. Contact SAMSUNG for warranty service determination and procedures.

Warranty service must be performed by a SAMSUNG authorized service center. The original dated bill of sale is required as proof of purchase.

SAMSUNG will repair or replace defective products with new or reconditioned parts/products at no charge. Replaced parts/products become SAMSUNG property. Replacement parts/products assume the remaining original warranty or 90 days, whichever is longer.

In-home service may be provided at Samsung's discretion if the product is unobstructed and accessible. If in-home service is not possible, SAMSUNG may arrange transportation to/from an authorized service center. Otherwise, transportation is the purchaser's responsibility.

This warranty covers manufacturing defects in normal, noncommercial use. It does not apply to:

• Damage during shipment, delivery, or installation.
• Applications/uses for which the product was not intended.
• Altered product or serial numbers.
• Cosmetic damage or exterior finishes.
• Accidents, abuse, neglect, fire, water, lightning, or acts of nature.
• Use of unauthorized parts, accessories, or external wiring.
• Incorrect electrical line voltage, fluctuations, or surges.
• Customer adjustments or failure to follow operating/cleaning/maintenance instructions.
• Reception problems, distortion, noise, echo, interference, or signal transmission issues.
• Brightness related to normal aging.
• Commercial or non-normal consumer use.

SAMSUNG does not warrant uninterrupted or error-free operation.

No other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, apply after the express warranty period. SAMSUNG is not liable for loss of revenue, profits, savings, or other consequential damages, regardless of the legal theory. Recovery is limited to the purchase price of the product.

Purchaser assumes all risk and liability for loss, damage, or injury arising from the use, misuse, or inability to use the product, unless directly caused by SAMSUNG's negligence.

This limited warranty is non-transferable and is the exclusive remedy for the original purchaser.

Some states may not allow limitations on implied warranty duration or exclusion of incidental/consequential damages. This warranty grants specific legal rights, which may vary by state.

For warranty service, contact SAMSUNG: Samsung Electronics America, Inc., 85 Challenger Road, Ridgefield Park, NJ 07660-2112. Phone: 1-800-SAMSUNG (726-7864). Website: www.samsung.com.

Benefits extend only to original purchasers from authorized resellers. Check www.samsung.com/us/peaceofmind/authorized_resellers.html for a list of authorized retailers.

Contact SAMSUNG WORLD WIDE

For questions or comments regarding Samsung products, contact the SAMSUNG customer care center.

Canada

Customer Care Center: 1-800-SAMSUNG (726-7864)

Web Site: www.samsung.com/ca/support (English), www.samsung.com/ca_fr/support (French)

Address: Samsung Electronics Canada Inc., 2050 Derry Road West, Mississauga, Ontario L5N 0B9, Canada

U.S.A

Customer Care Center: 1-800-SAMSUNG (726-7864)

Web Site: www.samsung.com/us/support

Address: Samsung Electronics America, Inc., 85 Challenger Road, Ridgefield Park, NJ 07660

Accessibility Contact (U.S.A.): accessibility@sea.samsung.com

How-to Videos: Scan the QR code with your smartphone to view helpful videos.

If you experience issues, do not return the TV to the store. In the U.S.A., call 1-800-SAMSUNG (1-800-726-7864) or visit www.samsung.com or www.samsung.com/spsn for support and warranty service.

For more information, see "Troubleshooting" in this manual.

© 2019 Samsung Electronics Co., Ltd. All rights reserved.