User Guide for esse-ti models including: HelpyGSM S 2G Built in GSM Module, HelpyGSM S 2G, Built in GSM Module, GSM Module, Module
HelpyGSM S 2G - Esse-ti
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DocumentDocumentAlarm system for elevators QUICK GUIDE 08/10/2024 INSTALLING A Internal power-supply connector B Built-in backup battery connector C Antenna cable connector D Reset pushbutton E Alarm pushbutton F SIM Card slot with front panel G Built-in loudspeaker connector H Serial port for PC connection I MicroSD Card slot L RJ11 connector for local telephone M Battery compartment door N Terminal blocks O Built-in microphone Page 2 INSTALLING LED signalling alarm / periodical test call (yellow) LED signalling GSM signal strength (green) LED signalling GSM module status (red) LED signalling power supply status (blue) Terminal blocks N. NAME DESCRIPTION 01 + POWER SUPPLY INPUT (11-14VDC)(1) 02 03 AIP GIVEN ALARM INDICATOR LIGHT (output: 12VDC) 04 ARP RECEIVED ALARM INDICATOR LIGHT (output: 12VDC) 05 +12 12VDC OUTPUT (max. 100mA) 06 C COMMON TERMINAL FOR INPUT ALC(2) 07 NEGATIVE POLE 08 ALC ALARM INPUT FOR THE ELEVATOR CAR(3) 09 ALY ALARM INPUT FOR THE PIT(4) 10 IN1 FILTER INPUT 11 ALT2 OUTPUT FOR CONNECTING THE LOUDSPEAKER OF A PASSIVE SPEAKER UNIT 12 MIC2 INPUT FOR CONNECTING THE MICROPHONE OF A PASSIVE SPEAKER UNIT OR A SINGLE MICROPHONE INPUT FOR CONNECTING THE MICROPHONE OF A PASSIVE SPEAKER 13 MIC3 UNIT OR A SINGLE MICROPHONE 14 NEGATIVE POLE 15 TEL LOCAL TELEPHONE 16 RL1 RELAY(5) 17 RL1 RELAY(5) 18 VVX OUTPUT FOR CONNECTING AN ADDITIONAL ACTIVE SPEAKER UNIT 19 VVY OUTPUT FOR CONNECTING THE PIT ACTIVE SPEAKER UNIT 20 ALZ ADDITIONAL ALARM INPUT(4) OR AUXILIARY INPUT(5) 21 AIN GIVEN ALARM INDICATOR LIGHT (output: 0VDC) 22 ARN RECEIVED ALARM INDICATOR LIGHT (output: 0VDC) 23 NEGATIVE POLE 24 C1 COMMON TERMINAL FOR INPUT IN1(2) (1) : before using this input disconnect the internal power-supply cable from the A connector in the picture at page 2 (2) : can be connected to a block , to the block +12 or to an external reference (3) : allows to connect voltage free contact pushbuttons (NO or NC) or powered pushbuttons (4) : allows to connect voltage free contact pushbuttons (NO) (5) : free contact NO INSTALLING Page 3 INSERTING THE SIM CARD Before inserting the SIM card, make sure the device is off and use all due precaution to avoid electrostatic discharge. Remove the cover by unscrewing the two screws. Push the SIM Card housing cover as indicated by the arrow OPEN until it unlocks and lift it. Carefully slide the SIM Card into its housing cover. Lower the SIM Card housing cover and push it as indicated by the arrow LOCK until it locks in place. ATTENTION It is not required to remove the PIN code prior to the use of the HelpyGSM. The PIN code can be entered, if necessary, by setting parameter 282. INSTALLING THE ANTENNA Screw the antenna extension cable provided in the appropriate connector. ATTENTION Position the antenna with magnetic base so that any metal surfaces do not block the signal. ATTENTION In order to avoid damage, never power up the base station without having first installed the antenna. ATTENTION Do not install the product in the immediate vicinity of other electrical or electronic equipment that was not designed to be combined with it and that could cause disturbance or interference. Page 4 INSTALLING CONNECTING THE SPEAKER UNITS HelpyGSM comes with a built-in active speaker unit. It is also possible to connect to HelpyGSM: - up to 2 independent active speaker units - up to 2 passive speaker units (or cables with microphone) combined to the integrated active speaker unit. It makes HelpyGSM extremely flexible and allows to realize many different types of installation. Note: an active speaker unit allows to realize an independent voice point with dedicated pushbutton. Note: a passive speaker unit must be connected to an active speaker unit and allows to double it. The passive speaker unit can be installed at max 6m distance from HelpyGSM (or from another active speaker unit) by using a shielded cable. Note: in case of connection of active speaker units, the type of installation must be defined (by setting parameters 63 and 73). Connect the speaker units (beware of terminal polarity): ACTIVE SPEAKER UNIT term. blocks HELPYGSM terminal blocks + VVY or VVX PASSIVE SPEAKER UNIT term. blocks A B HELPYGSM terminal blocks ALT2 MIC2 or MIC3 Examples of types of installation Installation with passive speaker unit in the elevator car bottom DEVICE SPEAKER UNIT terminal blocks PUSHBUTTON terminal blocks ROOF HelpyGSM Built-in active speak. unit Built-in pushbutton CAR Microphone cable MIC3 / ALC / CAR BOTTOM Passive speak. unit ALT2 /MIC2 / ALY / PROGRAMMING CODES "TYPE OF INSTALLATION" TO BE SET 631 (factory) 730 (factory) INSTALLING Page 5 Installation with active speaker unit in the pit DEVICE SPEAKER UNIT terminal blocks PUSHBUTTON terminal blocks ROOF HelpyGSM Built-in active speak. unit Built-in pushbutton CAR Microphone cable MIC3 / ALC / PIT Active speak. unit VVY / ALY / PROGRAMMING CODES "TYPE OF INSTALLATION" TO BE SET 632 730 (factory) Installation with landing floors DEVICE SPEAKER UNIT terminal blocks PUSHBUTTON terminal blocks ROOF HelpyGSM Built-in active speak. unit Built-in pushbutton CAR Microphone cable MIC3 / ALC / CAR BOTTOM Passive speak. unit ALT2 /MIC2 / ALC / LANDING FLOOR 1 Active speak. unit VVY / ALY / LANDING FLOOR 2 Passive speaker unit combined to the active speaker unit positioned in the landing floor 1 ALY / LANDING FLOOR 3 Active speak. unit VVX / ALZ / LANDING FLOOR 4 Passive speaker unit combined to the active speaker unit positioned in the landing floor 3 ALZ / PROGRAMMING CODES "TYPE OF INSTALLATION" TO BE SET 633 730 (factory) Installation with independent speaker units on car-top / carcabin / pit DEVICE SPEAKER UNIT terminal blocks PUSHBUTTON terminal blocks ROOF HelpyGSM Built-in active speak. unit Built-in pushbutton CAR Active speak. unit VVX / ALC / PIT Active speak. unit VVY / ALY / PROGRAMMING CODES "TYPE OF INSTALLATION" TO BE SET 633 731 Installation with HelpyGSM installed in the machine room DEVICE SPEAKER UNIT terminal blocks PUSHBUTTON terminal blocks MACHINE ROOM HelpyGSM Built-in active speak. unit Built-in pushbutton ROOF Passive speaker unit combined to the car active speaker unit ALZ / CAR Active speak. unit VVX / ALC / PIT Active speak. unit VVY / ALY / PROGRAMMING CODES "TYPE OF INSTALLATION" TO BE SET 633 731 Page 6 INSTALLING CONNECTING THE EMERGENCY CALL BUTTONS Car pushbutton It is possible to connect (inside the elevator car) voltage free contact pushbuttons or powered pushbuttons. Connect, following one of the diagrams shown below, the car pushbutton. Voltage free contact pushbuttons Powered pushbuttons (12~24Vdc) 2 solutions INSTALLING Page 7 Other pushbuttons It is possible to use for the pit, the car-top or the landing floors, voltage free contact pushbuttons (NO). Connect, following the diagram shown below, the other pushbuttons. Page 8 INSTALLING CONNECTING THE INDICATOR LIGHTS The GIVEN ALARM INDICATOR LIGHT (yellow) switches on after pressing the emergency button to indicate the beginning of the alarm procedure and stays steady light until the end. The RECEIVED ALARM INDICATOR LIGHT (green) switches on when the alarm call is answered. Connect, following one of the diagrams shown below, the indicator lights. INSTALLING Page 9 CONNECTING THE LOCAL TELEPHONE Connect the local telephone (for programming and managing the device) directly to the RJ11 connector (L in the picture at page 2) or to TEL and terminals (irrespective of the polarity). CONNECTING THE FILTER INPUT Connect the filter contact as per one of the modes shown in the table: C1 TERMINAL CONNECTED TO: +12 external reference FILTER CONTACT TERMINAL BLOCKS IN1 / IN1 / +12 IN1 / external reference CONNECTING THE AUXILIARY INPUT Connect the external contact (normally open) to ALZ and terminals. Note: the ALZ input must be programmed as auxiliary input (by setting parameter 55). CONNECTING THE RELAY Connect the output RL1 (normally open contact) to the external device. REPLACING BATTERY ATTENTION Only use replacement batteries supplied by Esse-ti. Page 10 INSTALLING WIRING DIAGRAM EXAMPLE 1 INSTALLING Page 11 WIRING DIAGRAM EXAMPLE 2 Page 12 INSTALLING TURNING ON Power connection Connect the power supply cable to the 230Vac mains. or Connect an external 12Vdc power supply (min. 11Vdc, max. 14Vdc) to the power supply input of the terminal block (+ and terminals). Connect the built-in backup battery cable to the slot B in the picture at page 2. Close the cover by screwing the two screws. Note: the power supply cable's plug must be always easily accessible. Note: a protection cut-out switch must be installed upstream to interrupt power supply in case of fault. Turning on Wait 1 minute after power-up to give time to the HelpyGSM to register correctly with the mobile network. Make sure the GSM module status LED ( ) flashes as shown in the paragraph "LED signalling GSM module status" on page 29. If the GSM module status LED ( ) stays permanently lit, HelpyGSM has not properly registered with the mobile provider or the SIM card is protected by PIN: Check the SIM is correctly inserted and, if the SIM card has a PIN, enter the PIN using the code 282. See also the chapter "Troubleshooting" on page 32. Check the intensity of the mobile signal using the LED (see paragraph "LED signalling GSM signal strength" on page 28) and find, for the placement of the antenna, an area with enough signal. INSTALLING Page 13 MINIMUM OPERATIONS TO VERIFY PROPER INSTALLATION 1. PROGRAMMING Access to programming: lift the local telephone handset and dial . The programming activated message will be heard. Program a telephone number for the emergency-call alarm: dial < telephone number > . Record the identification message of the specific elevator (max. 22 seconds), which is meant to contain all necessary information concerning the elevator location: dial and, after the "Correct" message, pronounce the message and hang up. To listen again to the previous message: lift the handset and dial . Make an external call to check the telephone line presence: dial and, after the "Correct" message, digit the telephone number to make a test call. 2. TESTING THE ALARM PROCEDURE Press the emergency call button for more than 2 seconds (factory value). The alarm starts. 3. ANSWERING THE ALARM Note: the activation mode of the communication with the trapped person can be configured with the "Two-way communication mode during an alarm" programming (code 78). -1st mode: automatic two-way connection established after the messages (factory default) Answer by the called party. The two-way communication mode will be activated after the voice messages. Speak with the trapped person. -2nd mode: two-way communication established after input of "Communication activation" code Answer by the called party. The voice messages will be heard. Page 14 INSTALLING Press to speak with the trapped person. -3nd mode: immediate and automatic two-way communication (no messages) Answer by the called party. Speak with the trapped person. 4. RESETTING THE ALARM Note: the alarm reset mode can be configured with the "Alarm reset mode" programming (code 77). -1st mode: reset by "End" code (factory default) Press to end the alarm. -2nd mode: automatic reset Hang up (or press ) to end the alarm. -3nd mode: automatic reset with local acknowledgement Hang up to end the call. Press the reset pushbutton to end the alarm. An end-of-alarm call will be generated. Answer by the called party. Press . If the reset pushbutton is not pressed within 6 hours, the alarm is automatically ended. Note: in case it should not be possible to stop the alarm procedure remotely (i.e. the entered telephone number is incorrect) simply lift the handset of the local telephone and dial * <Password> # (by factory default: reset pushbutton. ) or press the INSTALLING Page 15 USING THE RESET BUTTON Note: the reset operation does not alter the previously set parameters. Use of the reset pushbutton (D in the picture at page 2): - Pressing shortly Allows to interrupt an alarm call. By pressing shortly you get the same result as lifting the handset of the local telephone and entering * <Password> #. - Pressing longer (10 seconds) Allows to reset the device. By pressing longer, HelpyGSM will be re-started with no need to disconnect the power supply. Page 16 INSTALLING PROGRAMMING In the tables: - INST indicates that programming is allowed by the installer; - OPER indicates that the programming is allowed by the maintenance technician; - factory programming is highlighted in bold. Basic programming ACCESS TO PROGRAMMING EXITING THE PROGRAMMING BASIC PROGRAMMING <INSTALLER or OPERATOR PASSWORD> (factory setting: ) <INSTALLER or OPERATOR PASSWORD> (factory setting: ) SOURCE RECEIVER TELEPHONE NUMBERS (INST) emergencycall button battery alarms periodic automatic test call -- (position from 01 to 12) SIM card expiring alarm diagnostic alarm (note: for compliance with EN 8128:2022, the rescue service number must be stored in position 01) no external power supply alarm auxiliary alarm end of alarm -- USER ESSE-TI CLI SMS P100 ... (X...X = telephone number, max 20 digits; * = 2 sec- pause) -- -- -- PROGRAMMING Page 17 DELETING TELEPHONE NUMBER (INST) TYPE OF INSTALLATION (INST) DATE (INST) TIME (INST) BASIC PROGRAMMING ( position from 01 to 12) Number of active speaker units Active speaker unit in the car WEEKDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY only the built-in active speaker unit built-in active speaker unit and 1 active speaker unit connected built-in active speaker unit and 2 active speaker units connected simultaneous communication between all speaker units connected no yes (dd) (mm) (yy) (hhmm; from 0000 to 2359) RECORD THE MESSAGES (INST) identification message (max. 25s) (record) courtesy message (max. 25s) (hang up) Page 18 PROGRAMMING BASIC PROGRAMMING LISTEN TO THE MESSAGES (INST/OPER) identification message courtesy message (listen) LOW BATTERY ALARM (INST) disabled alarm enabled alarm REPLACE BATTERY ALARM (INST) Frequency days disabled alarm enabled alarm (days, from 1 to 9; factory default 3) Time of the call AUTOMATIC TEST DATA (INST) Enabling automatic test (hhmm; from 0000 to 2359) automatic test disabled automatic test enabled (EN 81-28:2018) automatic test enabled (EN 81-28:2004) Manually perform a test call PROTOCOLS IDENTIFICATION CODE (INST) Esse-ti P100 ... (identification code) [] built-in active speaker unit SPEAKER UNITS VOLUME (INST/OPER) MESSAGES VOLUME (INST/OPER) speaker unit connected to VVY speaker unit connected to VVX loudspeaker (from 1 to 5; factory default 2) microphone (from 8 to 9; factory default 8) (from 1 to 5; factory default 2) PROGRAMMING Page 19 BASIC PROGRAMMING GENERAL VOLUME (INST/OPER) LISTEN TO THE PROGRAMMING AGAIN (INST) RESTORE FACTORY SETTINGS (INST) loudspeaker (from 1 to 5; factory default 2) microphone from 8 to 9; factory default 8) messages (from 1 to 5; factory default 2) ... (programming code prefix) Advanced programming CHANGE INSTALLER PASSWORD "0" (INST) CHANGE OPERATOR PASSWORD "1" (INST) EMERGENCY CALL BUTTONS DELAY (INST) CAR EMERGENCY CALL BUTTON (ALC) NORMALLY CLOSED/OPEN (INST) NO EXTERNAL POWER SUPPLY ALARM (INST) SPEAKER UNITS DIAGNOSTIC ALARM (INST) ADVANCED PROGRAMMING ... [] (old) .. [ ] .. [ ] (new) (new) ... [] (old) .. [ ] .. [ ] (new) (new) (seconds, from 2 to 9; factory default 3) normally closed normally open disabled alarm enabled alarm with XX minutes delay (from 01 to 99) disabled alarm enabled alarm for speaker unit connected to VVX enabled alarm for speaker unit connected to VVY enabled alarm for speaker units connected to VVX and VVY Page 20 PROGRAMMING AUXILIARY ALARM (INST) SIM CARD EXPIRING ALARM (INST) ENABLE FILTER (INST/OPER) FILTER BYPASS (INST/OPER) FILTER INPUT NORMALLY CLOSED/OPEN (INST/OPER) ALARM OPERATION WITHOUT TELEPHONE LINE (INST) REPEATS OF COURTESY MESSAGE DURING AN ALARM (INST) "COMMUNICATION ACTIVATED" MESSAGE SETTING (INST) TWO-WAY COMMUNICATION MODE DURING AN ALARM (INST) ADVANCED PROGRAMMING disabled alarm enabled alarm (months, from 01 to 30; 00= disabled alarm) disabled enabled (seconds, from 15 to 30; 99=no bypass) normally closed normally open AI indicator light lit and courtesy message AI indicator light unlit and no courtesy message AI indicator light lit and no courtesy message (seconds between two courtesy messages, from 02 to 59; 00=no courtesy message; 01=one courtesy message for each call) disabled message enabled message two-way communication established after input of "Communication activation" code automatic two-way communication established after messages immediate and automatic two-way communication (no messages) PROGRAMMING Page 21 ALARM RESET MODE (INST) "PLAY IDENTIFICATION MESSAGE" CODE (INST) "COMMUNICATION ACTIVATION" CODE (INST) "END ALARM" CODE (INST) "EXCLUSION" CODE (INST) RESET MESSAGES (INST) CHANGE LANGUAGE (INST) MULTILANGUAGE COURTESY MESSAGE (INST) DURATION OF TWO-WAY COMMUNICATION DURING AN ALARM (INST) NUMBER OF CALLS TO THE SAME NUMBER FOR EACH CYCLE (INST) CALL CYCLES FOR EMERGENCY CALL ALARMS (INST) Page 22 ADVANCED PROGRAMMING automatic reset alarm reset by "End alarm" code automatic reset with local acknowledgement ... (from 1 to 3 digits; factory default 5) [ ] ... (from 1 to 3 digits; factory default 0) [ ] ... (from 1 to 3 digits; factory default 9) [ ] ... (from 1 to 3 digits; factory default 1) [ ] identification message courtesy message (language: 00 Italian, 01 English, 02 German, 03 French, 07 Spanish) (second language) (third language) [] (minutes, from 2 to 9) (calls, from 1 to 9) (cycles, from 1 to 9; 0= unlimited) PROGRAMMING CALL CYCLES FOR TECHNOLOGICAL ALARMS AND TEST CALLS (INST) WAITING TIME BETWEEN TECHNOLOGICAL OR TEST CALLS TO THE SAME NUMBER (INST) AUTOMATIC ANSWER (INST) OPERATION MODE AFTER AUTOMATIC ANSWER (INST) CONNECTION DURATION AFTER AUTOMATIC RESPONSE (INST) RELAY SETTING (INST) RELAY INTERMITTENCE (INST) ADVANCED PROGRAMMING (cycles, from 1 to 9; 0= 10 cycles; factory default 3) (minutes, from 01 to 99; 00=30 seconds, factory default 02) (ring number, from 1 to 9; 0= 10 rings; factory default 2) programming mode direct connection with the car (minutes, from 1 to 9) same behaviour as output AI same behaviour as output AR active for external power failure door opener active as long as the emergency alarm progresses active as long as the buttons are pressed active for telephone line absence active for low battery steady-state intermittent (500 ms ON / 500 ms OFF) PROGRAMMING Page 23 DTMF GENERATOR SETTING (INST) DISABLE ROAMING (INST) ENABLE ROAMING (INST) ENTER PIN CODE (WHEN PIN ACTIVE) (INST) ASSIGN NEW PIN (INST) DISABLE PIN REQUEST (INST) RESTORE PIN REQUEST (INST) ADVANCED PROGRAMMING DTMF generated by mobile network DTMF generated by HelpyGSM (DTMF duration = X50ms; from 1 to 9; factory default 2) (MCC) (MNC) ... (PIN) ... (PIN) ... (PIN) ... (PIN) LISTEN TO THE MOBILE SIGNAL LEVEL (INST) LISTEN TO THE BATTERY LEVEL (INST) LISTEN TO THE POWER SUPPLY LEVEL (INST) Digits 0 1 2 3 4 (expressed in mV) (expressed in mV) Quality no signal low signal (connection not guaranteed) medium signal good signal high signal Page 24 PROGRAMMING TEST OF ALARMS (INST) ADVANCED PROGRAMMING emergency-call button battery alarms periodic automatic test call SIM card expiring alarm diagnostic alarm no external power supply alarm auxiliary alarm Programming via e-stant software It is possible to program HelpyGSM via computer by using the USB/serial proprietary cable and the dedicated e-stant software. e-stant software also allows to: - update the firmware of HelpyGSM - customize the messages of HelpyGSM - set a microSD card to use for programming, customizing the messages and updating the firmware of HelpyGSM. e-stant can be downloaded at the following link: https://www.esse-ti.it/en/software/e-stant/ Programming via microSD card The microSD card properly set allows to: - program HelpyGSM - update the firmware of HelpyGSM - customize the messages of HelpyGSM. To use of the microSD card, see the relating instructions. PROGRAMMING Page 25 Programming via SMS Programming via SMS can be performed from any mobile phone or other device that can send SMS messages. An SMS notifying the programming was performed is sent by the HelpyGSM to the number that sent the programming. ATTENTION Programmed performed via SMS sent from the Internet could not have a positive result if the required format is not followed. MESSAGE FORMAT Each programming SMS must contain the password, which allows access to programming, and the programming codes to be performed. The message format must be as follows: Et.hg *xxx# c..c c..c Where: Et.hg : is the start of the programming string *xxx# : is the password string (default installer password xxx = 0) c..c : programming code The strings and programming codes must be separated by a space. Refer to the related paragraphs for the programming codes. NOTIFICATION MESSAGE FORMAT The format of the notification message to the user who sent a programming SMS is similar to the programming message: Et!hg *xxx# c..c c..cERROR Where: Et!hg : is the start of the programming string *xxx# : is the password string (default installer password xxx = 0) c..c : is the accepted programming code c..cERROR : is the refused programming code Page 26 PROGRAMMING USE Local use In the tables: : lift the local telephone handset : lift the local telephone handset and dial to access programming CONVERSATION WITH THE CAR CONVERSATION WITH ONE SPEAKER UNIT EXTERNAL CALLS DOOR OPENER RELAY LOCAL USE CONVERSATION CAR SPEAKER UNIT SPEAKER UNIT CONNECTED TO VVY SPEAKER UNIT CONNECTED TO VVX DEACTIVATE ALL <TELEPHONE NUMBER> Use remotely with HelpyGSM at rest Call HelpyGSM and wait for a response. After listening to the elevator identification message, dial: <password > (factory setting: ). All of the programming and functions below can now be performed: USE REMOTELY WITH HELPYGSM AT REST CONVERSATION WITH ONE SPEAKER UNIT DOOR OPENER RELAY CAR SPEAKER UNIT SPEAKER UNIT CONNECTED TO VVY SPEAKER UNIT CONNECTED TO VVX DEACTIVATE ALL USE Page 27 SIGNALS LED signalling alarm / periodical test call (yellow) Emergency-call alarm Emergency call alarm suspended Other alarms - Test call LED signalling GSM signal strength (green) No signal Low signal level Medium signal level Good signal level High signal level Page 28 SIGNALS LED signalling GSM module status (red) HelpyGSM not registered correctly PIN request PIN incorrect Other problems HelpyGSM correctly registered on the 2G network LED signalling power supply status (blue) The external power supply is connected and the battery has max capacity charge The external power supply is connected and the battery has good capacity charge The external power supply is connected and the battery has medium capacity charge The external power supply is connected and the battery has low capacity charge The external power supply is connected and the battery is either disconnected or dead The external power supply is disconnected and the battery guarantees more than 7-hour operation in idle state The external power supply is disconnected and the battery guarantees up to 7-hour operation in idle state SIGNALS Page 29 The external power supply is disconnected and the battery guarantees 2-hour operation in idle state The external power supply is disconnected and the battery guarantees 1-hour operation in idle state Page 30 SIGNALS Given alarm indicator light (yellow) Alarm Received alarm indicator light (green) Voice connection Missed test call notification (EN 81-28:2018) The Given alarm indicator light and the Received alarm indicator light flash in opposition to indicate the failure of the automatic test call. The flashing sequence ends after the next successful test call or emergency call. Given alarm indicator light Received alarm indicator light SIGNALS Page 31 TROUBLESHOOTING DETECTED PROBLEM All LEDs are unlit The GSM module status LED is steady on The GSM module status LED blinks, but the GSM signal LED is unlit ROOT CAUSE HelpyGSM not supplied SIM card not present or not correctly inserted SIM card locked by PIN code SIM card expired or damaged SIM card not supported (e.g. UMTS) Unconnected antenna or damaged connection cable Mobile signal absence Insufficient power supply Generic SW problem The mobile signal level is too low to allow outgoing calls SOLUTION Check power supply Correctly insert the SIM card in the dedicated location Enter the PIN using the code 282 Check the SIM card operation on your mobile phone Make a test with a SIM card from a different provider Check the antenna connection and the correct operation of the cable Check the signal strength by your mobile phone Check the power supply Switch off and back on HelpyGSM Move the antenna into a better position Page 32 TROUBLESHOOTING EU DECLARATION OF CONFORMITY Hereby, Esse-ti S.r.l. declares that the radio equipment type HelpyGSM is in compliance with Directives 2014/33/EU and 2014/53/EU. The full text of the EU declaration of conformity is available from the following Internet address: https://www.esse-ti.it/en/dichiarazioni-di-conformita EU DECLARATION OF CONFORMITY Page 33 NOTE Page 34 NOTE NOTE Page 35 HelpyGSM edition 08/10/2024 Esse-ti S.r.l. Via G. Capodaglio, 9 62019 Recanati (MC) ITALY Tel. +39 071 7506066 www.esse-ti.it support@esse-ti.it