Hilti Tool Repair: Online Submission Guide

Accessing the Hilti Portal

Log in to your company profile on the Hilti website to manage your tools and repair requests. After logging in, you will see your company information, profile settings, orders, offers, and purchased tools in the top corner.

The Hilti portal provides access to:

• Order history and tracking
• Offers
• Tool management: View your tools and manage repair requests

The portal also highlights:

• 30 years of TE-CX drill bit durability with special offers.
• ONITRACK asset management for more productive construction site organization.
• Hilti's 80 years of industry experience, commitment to sustainability, productivity through innovation, and safety solutions.

Submitting a Tool for Repair

Navigate to the 'Instrumentu pārvaldība' (Tool Management) section and select 'Instrumentu remonts' (Tool Repair).

Step 1: Select the Tool(s) for Repair

You can select individual tools from the list or choose 'Select All' if multiple tools require repair. Click the 'REMONTS' (REPAIR) button next to the tool(s).

Important Information: Tools submitted for repair must not have gas cartridges, chucks, or batteries attached. Attached batteries will be disposed of and not returned.

Step 2: Provide Repair Information

1. Describe the tool's problem and defect as accurately as possible (within 200 characters).
2. Set the maximum repair cost limit or accept the recommended limit. This limit does not include transport costs.
3. Specify how you will package the tool. Options include the original Hilti case or a cardboard box. Sending only the tool is recommended; remove inserts, accessories, and batteries.
4. Continue the repair request.

Delivery and Pickup Information

Step 3: Provide Information for Handover and Delivery

Fill in the details for courier handover and tool pickup:

• You can add a new address or select from existing ones for handover/pickup.
• Choose a contact person for the handover/pickup.
• If the delivery address differs from the handover address, contact the customer center.
• Add instructions for the courier for both handover and delivery.

Specify the number of packages for the courier.

Confirm Contact Person and Submit

Step 4: Confirm Contact Person and Submit the Request

1. The selected contact person will be responsible for approving repair costs.
2. Agree to the terms and conditions.
3. Click 'Submit'.

You may need to enter a purchase order number or a general worksite reference.