Hoover DXOC 27/1-AUS Washing Machine

Introduction

Thank you for choosing a Hoover washing machine. Hoover is proud to offer innovative and technologically advanced home appliances. Please read this manual carefully for correct and safe appliance use and for helpful tips on efficient maintenance. Keep this manual on hand for future owners.

Ensure the appliance is delivered with the instruction manual, warranty certificate, and water and energy efficiency label. Check that plugs, drain hose curve, and detergent tray are included.

Each product is identified by a unique 16-character serial number, printed on the sticker affixed to the appliance or in the document envelope.

Environmental Conditions

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). WEEE contains polluting substances and basic components. Proper treatment, removal, disposal, and recycling of materials are essential. Individuals should not treat WEEE as household waste. Hand over WEEE to relevant collection points or registered companies. In many countries, retailers must collect old appliances free of charge when a new one is purchased, provided it is of equivalent type and function.

Contents

1. GENERAL SAFETY RULES
2. INSTALLATION
3. PRACTICAL TIPS
4. MAINTENANCE AND CLEANING
5. QUICK USER GUIDE
6. CONTROLS AND PROGRAMS
7. TROUBLESHOOTING AND WARRANTY

1. General Safety Rules

This appliance is intended for household and similar applications such as staff kitchen areas, farm houses, hotels, motels, and bed and breakfast environments. Commercial use or use inconsistent with domestic use may reduce the appliance's lifespan and void the warranty.

The appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless supervised or instructed.

• Children shall not play with the appliance. Cleaning and maintenance should not be done by children without supervision.
• Children under 3 years should be kept away unless continuously supervised.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
• Only use the hose-sets supplied with the appliance for the water supply connection.
• Water pressure must be between 0.05 MPa and 0.8 MPa.
• Ensure carpet does not obstruct the base of the machine and ventilation openings.
• The OFF condition is reached by placing the reference mark on the programmes control/knob in the vertical position.

Electrical Connections and Safety Instructions

• Technical details (supply voltage and power input) are indicated on the product rating plate.
• Ensure the electrical system is grounded, complies with applicable law, and the socket is compatible with the appliance plug. Seek qualified professional assistance if necessary.
• The use of converters, multiple sockets, or extension cords is strongly advised against.
• Before cleaning or maintaining, unplug the appliance and turn off the water faucet.
• Do not pull the power cord to unplug the machine.
• Ensure there is no water in the drum before opening the porthole.

WARNING: Water may reach very high temperatures during the wash cycle.

• Do not expose the washing machine to rain, direct sunlight, or other weather elements. Protect from possible freezing.
• When moving, do not lift the washing machine by the knobs or detergent drawer. Never rest the porthole on the trolley during transport. Two people are recommended for lifting.
• In case of fault or malfunction, turn off the washing machine, close the water faucet, and do not tamper with the appliance. Contact the Customer Service Centre and use only original spare parts.

2. Installation

• Unscrew the 2 or 4 transit screws (A) on the back and remove the 2 or 4 washers (B) as illustrated in figure 1.
• Close the 2 or 4 holes using the plugs included in the instruction envelope.
• In some models, washers may fall inside the machine; tilt the washing machine forward to remove them. Close the holes using the plugs. Keep transit screws and parts for future use.
• WARNING: Keep packaging materials away from children.
• Place the polionda sheet on the bottom as shown in figure 2 (consider versions A, B, or C according to the model). In some models, this operation may not be necessary as the corrugated plastic sheet may already be in place.

Water Connections

• Connect the water hose to the water supply faucet using only the supplied hose (do not reuse old hose-sets).
• HOT&COLD (fig. 4): For higher energy savings, connect the grey hose to the cold water faucet and the red one to the hot water faucet. The machine can be connected to the cold water faucet only; in this case, some programs may start later.
• AQUASTOP (fig. 5): This device stops water flow if the tube deteriorates. A red mark in window "A" indicates the hose needs replacement. Press the one-way lock device "B" to unscrew the nut.
• AQUAPROTECT – SUPPLY HOSE WITH GUARD (fig. 6): If water leaks from the primary internal hose "A", the transparent containment sheath "B" will contain water to permit the cycle to complete. Contact the Customer Service Centre to replace the supply hose.

Setting

• Install the washing machine so the water fill hose is not kinked or trapped.
• Insert the corrugated drain hose into a suitable drain pipe at a height between 50 cm and 85 cm above the floor using the curved drain hose support. If an under-sink connection is used, route the drain hose above the sink's overflow opening to prevent back siphoning. Avoid kinking or trapping the drain hose (fig. 7).
• Level the appliance using the feet as illustrated in figure 8: turn the nut clockwise to release the screw, rotate the foot to adjust height, and lock the foot by screwing in the nut.
• Plug in the appliance.

WARNING: Contact the Customer Service Centre if the power cord needs replacement.

Detergent Drawer

The detergent drawer has 3 compartments:

• Compartment "1": for prewash detergent.
• Compartment "8": for special additives, softeners, fragrances, etc.
• Compartment "2": for washing detergent.

A liquid detergent cup (fig. 10) may be included for compartment "2", usable for bleach with the "Rinse" program.

WARNING: Some liquid detergents are hard to dissolve. Dilute with warm water. Use only 20% of the recommended detergent quantities shown on the detergent pack.

WARNING: Installation faults are not covered by the manufacturer's warranty.

3. Practical Tips

Load Tips

WARNING: When sorting laundry, ensure:

• No foreign objects (coins, hair clips, pins, keys) are in the wash load. Check all pockets.
• Buttoned pillow cases, closed zips, tied loose belts, and long robe ribbons are secured.
• Rollers are removed from curtains.
• Clothing washing labels are carefully read.
• Persistent stains are removed using specific detergents.

• When washing rugs, bedcovers, or other heavy clothing, avoid spinning.
• To wash wool, ensure the item is machine washable by checking the fabric label.

Helpful Suggestions for the User

A guide to environmentally friendly and economic use of your appliance.

Maximise The Load Size

• Achieve the best use of energy, water, detergent, and time by using the recommended maximum load size. Save up to 50% energy by washing a full load instead of two half loads.

Do you need to pre-wash?

• For heavily soiled laundry only! Save detergent, time, water, and 5-15% energy by NOT selecting Prewash for slight to normally soiled laundry.

Is a hot wash required?

• Pretreat stains with stain remover or soak dried stains in water before washing to reduce the necessity of a hot wash program. Save up to 50% energy by using a 60°C wash program.

Before Using a Drying Programme (Washer-Dryers)

• Save energy and time by selecting a high spin speed to reduce water content before drying.

Follow detergent use recommendations for various temperatures. Always read detergent instructions for correct use and doses.

• Heavily soiled whites: Use cotton programs at 60°C or above with a normal heavy-duty washing powder containing bleaching agents for excellent results.
• Washes between 40°C and 60°C: Use detergents appropriate for fabric type and soiling level. Normal powders for whites or color-fast fabrics with high soiling; liquid detergents or color-protecting powders for colored fabrics with light soiling.
• Washes below 40°C: Use liquid detergents or those specifically labeled for low-temperature washing. Dilute viscous liquid detergent with warm water if necessary.
• Washing wool or silk: Use detergents specifically formulated for these fabrics.

4. Maintenance and Cleaning

Clean the washing machine exterior with a damp cloth, avoiding abrasives, alcohol, and solvents. Clean drawer compartments and the filter regularly.

Drawer Cleaning

• Clean the drawer to avoid accumulating detergent and additive residue.
• Extract the drawer, clean it with running water, and reinsert it.

Filter Cleaning

• The washing machine has a special filter to trap large residue (buttons, coins) that could clog the drain.
• ONLY AVAILABLE ON CERTAIN MODELS: Pull out the corrugated hose, remove the stopper, and drain water into a container.
• Before unscrewing the filter, place an absorbent cloth underneath.
• Turn the filter counter-clockwise.
• Remove and clean the filter, then replace it turning it clockwise.
• Repeat steps in reverse order to reassemble.

Suggestions for Moves or Prolonged Disuse

• If the washing machine will not be used for an extended time and stored in a cold area, drain all water from hoses to prevent freezing.
• Unplug the washing machine.
• Detach the hose from the strap, lower it, and drain water into a bowl.
• Secure the drain hose with the strap when finished.

WARNING: Unplug the machine prior to cleaning.

5. Quick User Guide

This washing machine automatically adjusts water level to the type and quantity of washing, reducing energy consumption and saving washing times.

Program Selection

• Turn on the washing machine and select the required program.
• Adjust washing temperature if necessary and press the required "option" buttons.
• Press the START/PAUSE button to start washing.

If power goes out during operation, a special memory saves settings, and the machine resumes the cycle when power returns.

At the end of the program, "End" will appear on the display, or wash stage indicator lights will turn on.

Wait until the DOOR LOCKED light has gone out before opening the door.

• Turn off the washing machine.
• For any wash type, refer to the program table and follow the operating sequence.

Technical Data

• Water pressure: min 0.05 MPa / max 0.8 MPa.
• Spin r.p.m.: See rating plate.
• Power input / Power current fuse amp / Supply voltage: See rating plate.

6. Controls and Programs

A Programme selector with OFF position

B START/PAUSE button

C DELAY START button

D OPTIONS button

E RAPID / STAIN LEVEL button

F TEMPERATURE SELECTION button

G SPIN SPEED button

F+G KEY LOCK

H Digital display

I OPTIONS indicator lights

L DOOR LOCKED indicator light

M KG MODE indicator light

N KEY LOCK indicator light

O TEMPERATURE SELECTION indicator lights

P SPIN SPEED indicator lights

Q ONE TOUCH area

Opening the Door

A safety device prevents the door from opening immediately after the cycle. Wait 2 minutes after the wash cycle and the "Door Security" light has gone out before opening.

PROGRAMME selector with OFF position

• When the programme selector is turned, display lights show settings. For energy saving, display contrast decreases after inactivity.
• To switch off, turn the programme selector to OFF.
• Press START/PAUSE to start the selected cycle.
• The programme selector remains stationary on the selected programme until the cycle ends.
• Switch off the washing machine by turning the selector to OFF. The selector must be returned to OFF at the end of each cycle or before starting a new one.

START/PAUSE button

Close the door BEFORE selecting the START/PAUSE button.

When START/PAUSE is pressed, the appliance may take a few seconds to start.

ADD OR REMOVE ITEMS AFTER THE PROGRAMMES HAS STARTED (PAUSE)

• Press and hold START/PAUSE for about 2 seconds. Indicator lights and time remaining will flash.
• Wait 2 minutes for the safety device to unlock the door.
• Before opening, check the water level is below the door opening.
• After adding/removing items, close the door and press START/PAUSE. The program will resume.

CANCELLING THE PROGRAMME

To cancel, set the selector to the OFF position.

DELAY START button

This button allows pre-programming the wash cycle and delaying the start for up to 24 hours.

• Select the program.
• Press the delay start button once (h00 appears). Press again to set a 1-hour delay (h01 appears). Delay increases by 1 hour with each press until h24. Pressing again resets to zero.
• Confirm by pressing START/PAUSE (light flashes). The delay countdown begins, and the program starts automatically.
• Delay start can be cancelled by turning the programme selector to OFF.

If power supply breaks, the selected program is saved and resumes when power is restored.

Option buttons should be selected before pressing START/PAUSE.

OPTIONS button

Choose between three options:

• EXTRA RINSE: Adds one rinse at the end of the cycle. Useful for sensitive skin, children's clothes, heavily soiled items, or toweling items that retain detergent.
• HYGIENE +: Activated at 60°C. Provides deep cleaning by maintaining the same temperature for the whole wash.
• EASY IRON: Minimizes creases by eliminating intermediate spins or reducing the intensity of the last one.

If an option is incompatible with the selected program, its indicator light flashes and then goes off.

RAPID / STAIN LEVEL button

Choose between two options:

• RAPID: Selectable when the RAPID (14/30/44 Min.) program is chosen. Allows selection of one of three durations.
• STAIN LEVEL button: Allows choosing between 3 levels of wash intensity, modifying program length based on fabric soiling (usable on some programs).

TEMPERATURE SELECTION button

• Allows changing wash cycle temperature.
• Temperature cannot be raised above the maximum allowed for the program to protect fabrics.
• For a cold wash, all indicators must be off.

SPIN SPEED button

• Press to reduce maximum speed or cancel the spin cycle.
• If the label does not indicate specific information, use the maximum spin expected in the program.
• To prevent fabric damage, speed cannot be increased over the maximum allowed.
• Reactivate spin cycle by pressing the button until the desired speed is set. Spin speed can be modified without pausing.

Excessive detergent can cause foaming, potentially excluding the spinning phase or extending the program duration.

The machine has a device to prevent spin cycle imbalance, reducing noise and vibration, prolonging machine life.

KEY LOCK

• Press TEMPERATURE SELECTION and SPIN SPEED buttons simultaneously for 3 seconds to lock keys, preventing accidental changes.
• Key lock can be cancelled by pressing the buttons again or turning off the appliance.

Digital Display

The display's indicator system informs about the machine's status.

1) OPTIONS INDICATOR LIGHTS: Show selected options.

2) CYCLE DURATION: Shows program duration, which can vary based on selected options. During initial filling, the machine calculates actual cycle time based on load size, content, and options. This time may recalculate during the wash.

3) DOOR LOCKED INDICATOR LIGHT: Illuminated when the door is fully closed. Close the door BEFORE selecting START/PAUSE.

When START/PAUSE is pressed with the door closed, the indicator flashes momentarily and illuminates. If the door is not properly closed, the light flashes for 7 seconds, and the start command is cancelled. Close the door properly and press START/PAUSE.

A special safety device prevents the door from opening immediately after the cycle. Wait 2 minutes after the wash cycle and the DOOR LOCKED light has gone out before opening. Turn the programme selector to OFF at the end of the cycle.

4) Kg Mode INDICATOR LIGHT (Cotton and Synthetics programmes): During the first minutes, the "Kg MODE" indicator remains on while the intelligent sensor weighs laundry and adjusts cycle time, water, and electricity consumption. It displays information on the wash load, adjusting water, cycle length, rinsing, drum rotation, lather presence, and spin speed.

5) KEY LOCK INDICATOR LIGHT: Shows that keys are locked.

6) WASH TEMPERATURE INDICATOR LIGHTS: Show the selected wash temperature, changeable by the relevant button. For cold wash, indicators must be off.

7) SPIN SPEED INDICATOR LIGHTS: Display selected spin speed, changeable or omitted by the relevant button.

ONE TOUCH

This appliance is equipped with One Touch technology, allowing interaction via an App with Android smartphones equipped with NFC function.

• Clever Care: Clever Check-up and Auto-Hygiene cycles, troubleshooting guide.
• Reports: Washing statistics and tips for efficient use.
• Download the Hoover Wizard App on your smartphone.

Get details on One Touch functions by browsing the App in DEMO mode or visiting www.hooveronetouch.com.

HOW TO USE ONE TOUCH

FIRST TIME - Machine registration

• Enter smartphone "Settings", activate NFC function in "Wireless & Networks".
• The process may vary depending on smartphone model and OS version; refer to the smartphone manual.
• Turn the knob to the One Touch position to enable the sensor.
• Open the App, create a user profile, and register the appliance following on-screen instructions.

More information, F.A.Q., and videos are available at www.hooveronetouch.com/how-to.

FUNCTIONS

• Voice Coach: Helps choose the ideal cycle with three voice inputs (clothes/fabrics, color, stain level).
• Programmes: Download and launch new washing programs.

NEXT TIME – Regular usage

• To manage the machine via App, enable One Touch mode by turning the knob to the One Touch indicator.
• Ensure your phone is unlocked and NFC function is activated.
• To start a wash cycle, load laundry, detergent, and close the door.
• Select desired function in the App (e.g., start program, Clever Check-up, update statistics).
• Follow on-screen instructions, keeping the phone on the One Touch logo on the machine dashboard when requested.

If NFC antenna position is unknown, move the smartphone in a circular motion over the One Touch logo until the App confirms connection. Keep the smartphone on the dashboard during data transfer.

Thick cases or metallic stickers on your smartphone may affect data transmission. Remove them if necessary.

Using non-original smartphone components might affect NFC antenna removal.

NOTES: Place your smartphone so the NFC antenna on its back matches the One Touch logo position on the appliance.

Management and control via App are only possible "by proximity"; remote operations are not possible.

Table of Programmes

This table details various programs for different fabric types and soil levels.

One Touch: Customizable setting interacting with the App to download cycles. Factory default is "Auto-Hygiene" for machine sanitization.

Please read these notes:

• Programme tested in accordance with AS/NZS 2040.2 at 40°C.
• Programme recommended for low-temperature washes.
• The "Cottons" program at 40°C, 1000 RPM spin with "Max soil Level" is recommended for a normally soiled load at rated capacity 7 kg.

(Only for models with liquid detergent compartment)

• For articles with stains requiring liquid bleaching agents, preliminary stain removal can be done in the machine. Pour bleach into compartment "2" and set the special RINSE program. After this phase, turn the selector to OFF, add remaining fabrics, and proceed with a normal wash.
• When a program is selected, the display shows recommended wash temperature, which can be reduced (where allowed).
• For shown programs, adjust duration and intensity using the STAIN / SOIL LEVEL button.
• If RAPID program is selected, rapid programs 14', 30', and 44' become available via the RAPID button.

Programmes Selection

• Rapid (14-30-44 Min.): Suggested for low loads and slightly soiled items. Reduce detergent quantity. Choose one of three programs.
• Daily 59 Min.: High quality wash performance with reduced wash time, designed for reduced load.
• Mixed: Optimizes drum action, water levels, and gentle spin to reduce creases.
• Handwash & Wool: Dedicated to machine-washable wool fabrics or hand-washed items.
• Delicates: Reduced drum rotation, suitable for delicate fabrics. Uses high water level for best performance.
• Sports: For mixed sportswear fabrics, removes dirt and staining from sports activities.
• Dark Colours: Mixes dark garments, avoids color loss and creases. Use liquid detergent.
• Rinse: Performs 3 rinses with intermediate spin (can be reduced/excluded). Used for rinsing any fabric type, e.g., after hand wash.
• Drain & Spin: Completes drain and maximum spin. Spin can be deleted or reduced.
• Baby Hygiene 60°C: Washes baby clothes, providing clean and sanitizing effect at minimum 60°C. Use powder detergent for optimal results.
• ActivEco 20°C: Washes different fabrics and colors together at 20°C, providing excellent cleaning performance. Consumption is about 40% of a conventional 40°C cottons wash.
• Cottons: Suitable for normally soiled cotton laundry. Most efficient program for energy and water consumption (at 40°C, max stain/soil level, 1000 RPM spin).
• Whites + Prewash: Designed to remove stronger stains from white cotton clothes. Prewash ensures tough dirt removal. Add detergent to compartment "1" (20% of main wash quantity).
• Whites: Intensive wash. Final spin at maximum speed for efficient removal.
• One Touch: Customizable setting to transfer commands from the App and download/start cycles. Default is "Auto-Hygiene" for drum cleaning, odor removal, and extended machine life. Ensure no load in the drum for Auto-Hygiene. Use a washing machine cleaning agent or powder detergent. Leave door open to dry the drum. Recommended every 50 washes.

7. Troubleshooting and Warranty

Consult the quick guide for practical tips on fixing common problems.

FOR ONE TOUCH MODELS

The Hoover Wizard app offers a Clever Check-up function to confirm product functionality and status. Use the app with an Android smartphone with NFC technology.

If the machine displays an error code or blinking LEDs, turn on the App, activate NFC, and place your smartphone against the One Touch logo to read the fault directory.

ERROR CODE FORMAT

• Models with display: Error shown as "E" followed by a number (e.g., E2 = Error 2).
• Models without display: Error shown as a sequence of LED flashes (e.g., two flashes – pause 5 seconds – repeating = Error 2).

OTHER ANOMALIES

The standard manufacturer warranty covers faults caused by electrical or mechanical faults due to the manufacturer. Faults caused by factors outside the product, misuse, or failure to follow instructions may incur charges.

The use of ecological detergents without phosphates may cause:

• Cloudier rinse drain water (due to suspended zeolites).
• White powder (zeolites) on laundry at the end of the wash (normal, not absorbed by fabric, does not change color). Select a rinse program to remove zeolites. Consider using less detergent in the future.
• Foam in the water at last rinse (does not indicate poor rinsing). Consider using less detergent.
• Abundant foam (due to anionic surfactants). Do not re-rinse. Consider a maintenance wash with a proprietary cleaner.

If the problem persists or you suspect a malfunction, contact an Authorized Customer Service Centre.

It is recommended to use original spare parts.

Warranty

The product is guaranteed under the terms and conditions on the certificate included with the product. Proof of purchase must be available for warranty-related repairs.

The manufacturer declines responsibility for printing errors and reserves the right to make changes without altering essential characteristics.