Verizon 4G LTE Network Extender 2 for Enterprise Quick Start Guide
1. In-box Contents
The box contains the following components:
- Verizon 4G LTE Network Extender 2 for Enterprise
- Mounting bracket and ceiling clips
- Mounting hardware
- Power supply
- GPS SMA elbow joint (attached to unit)
- Power cord and Ethernet cable
- Indoor GPS antenna and 23' cable
2. Connection Overview
The Network Extender features the following ports:
- RESET: Factory Reset. Press the RESET hole for over 10 seconds with a thin tool.
- LMT Port: Local Monitoring Terminal Port. Used to manage settings and display device status.
- Backhaul (B/H) Port: Connects the Ethernet cable to your router for network connectivity.
- GPS Port: Connects the GPS antenna to receive GPS signal.
- PWR: Connects the Power Supply (12V DC).
[Diagram Description: A visual representation of the Network Extender showing the location of the RESET button, LMT Port, Backhaul (B/H) Port, GPS Port, and PWR port.]
3. Prerequisites
Power: Requires 110V AC or a 60W PoE++ Switch or Injector.
Ethernet and Backhaul (B/H) Requirements:
- CAT5E or CAT6 Ethernet cables are recommended.
- Cables must have a 75 °C operating temperature.
Internet Access: High-speed wired broadband with a minimum download speed of 20 Mbps and upload speed of 10 Mbps.
[Note: For best performance, follow the backhaul and bandwidth requirements and specific firewall settings noted in the User Guide.]
GPS Signal: The Network Extender requires a strong GPS signal. It includes an indoor GPS antenna. For information on using an outdoor GPS antenna, refer to the User Guide.
Placement: Place the Network Extender in a location that:
- Is central to users.
- Has a good GPS signal. An outdoor GPS antenna (not supplied) may be needed if the indoor GPS signal is weak.
- Is at least 12 feet away from products that generate electromagnetic radiation (e.g., microwave ovens, WiFi Access Points).
- If deploying more than one Network Extender, refer to the Deployment Guide for separation distance to avoid interference.
[Note: Use of anti-static gloves is recommended when handling the Network Extender.]
4. Using the Mounting Bracket
The Network Extender can be installed horizontally or vertically on the ceiling, or vertically on the wall. Some additional hardware may be required depending on your installation surface. For best placement and orientation, see the Deployment Guide.
- Remove the tape holding the ceiling clip to the bracket.
- Remove both parts of the ceiling clip from the mounting bracket. [Note: The clips are used when installing on a ceiling joist (M-bar or T-bar). Refer to the Installation Manual for detailed instructions.]
- Place the mounting bracket on the ceiling or wall and use it as a template to mark the holes with a pencil. Remove the bracket and pre-drill the holes. [Note: When mounting on a wall, position the bracket with the flat edge up so the Extender locks into place.]
- Use a hammer to insert 4 plastic anchors into the drilled holes. Align the mounting bracket with the anchors and fasten it to the wall with four M4 x L28 screws. [Note: Drill Bits 0.2 in. (6mm), Hole Depth 1.4 in. (35mm)]
- [Note: The remaining screws (M3 x L6: 5 screws, M3 x L12 (Trox): 1 screw) are for use with ceiling clips for ceiling joist installation. Refer to the Installation Manual for detailed ceiling mount instructions.]
- Before attaching the Network Extender, ensure all cables are connected (See Section 5). Align the Network Extender with the 3 holes on the mounting bracket and turn clockwise to secure it. Install the power supply on the wall using the provided mounting hardware.
[Diagram Description: Visuals showing the steps for removing clips, marking holes, inserting anchors, and attaching the bracket and device. Also shows screw types and dimensions.]
5. Connecting the Cables
- Connect the included GPS antenna or a GPS extension cable (available from third-party suppliers) to the attached SMA elbow joint on the Network Extender. [Note: If using the included antenna, you can remove the elbow joint with a 5/16” (8mm) wrench and attach the antenna directly to the GPS port for easier cable routing through the cable tray.]
- Attach the Power Supply cable to the Network Extender.
- Attach the Ethernet cable from your router or modem’s LAN port to the Network Extender unit’s B/H port for network connectivity.
- Route the cables in the cable tray. Refer to the diagrams for details on wall and ceiling mount cable routing.
- Connect the Power Cord to the Power Supply and plug it into a wall outlet. The Network Extender will turn on.
[Note: For safety, ensure attached cables do not contact the unit’s metal heat transfer fins. Route cables through the cable tray or secure with a cable tie.]
[Warning: Do not connect the AC power supply when using Power over Ethernet (PoE).]
[Note: The first time you turn on your Network Extender, it may take 30-60 minutes to acquire GPS or software configuration. Monitor the LED status for progress.]
[Diagram Description: Visuals illustrating cable routing through a cable tray for wall and ceiling installations, showing heat transfer fins and cable tie usage.]
6. Startup Sequence with Troubleshooting Tips
LED States and Descriptions
| Startup Sequence | LED State | Description/Troubleshooting |
|---|---|---|
| Hardware/Startup Initialization | Solid red | Initialization in progress. If the LED stays solid red for more than 10 minutes, internal initialization failed. Restart the Network Extender. If the condition persists, call Customer Service. |
| Active Ethernet cable not detected | Alternating yellow & red | Check Ethernet cable for defects and proper connection to the Network Extender and a functioning switch or router. If using PoE, ensure the source supplies at least 51W to avoid the switch disabling the Ethernet Port. (See User Guide for Power supply/PoE section.) |
| Acquiring IP Address | Solid yellow | If this state persists for more than 5 minutes, check your router/DHCP server, LAN settings, or contact your Network Administrator. |
| Acquired local IP and DNS – Attempting Secure VPN connection to Verizon Network | 1 yellow blink | The Network Extender is attempting to establish a secure connection. If this state persists for more than 15 minutes, sign in to the Admin website to check server connectivity. If not reachable, check LAN/firewall settings or contact your Network Administrator. |
| Authentication failure (cause code 4) | 2 red blinks | The Network Extender failed authentication and may not be provisioned. Call Customer Service. |
| Auto Lock (All reasons except FDR Authentication Failure) | Alternating 2 red blinks & 1 yellow blink | The Network Extender is locked due to abnormal service conditions (Out of service). If restarting does not clear the issue, call Customer Service. |
| Admin Lock | Alternating 2 red blinks & 2 yellow blinks | The Network Extender is locked for maintenance and is out of service. If this situation persists, call Customer Service. |
| GPS/PTP Acquisition | 3 yellow blinks | The Network Extender is attempting to access GPS or PTP for location and time synchronization. If the unit remains in this state for 15 minutes, sign in to the Admin website to check GPS signal strength or PTP server status. If the GPS signal is weak, relocate the indoor antenna or install an outdoor antenna. |
| Software Configuration Download | 4 yellow blinks | Software download in progress. Download times may depend on your backhaul. Do not reset the unit. The system will transition to 4 red blinks if there is a failure or fast blinking yellow if successful. |
| Software Configuration in progress | Fast blinking yellow | Software configuration should take less than a minute. If this status persists for more than 5 minutes, restart the unit. |
| In Service | Fast blinking green | System is operational. Providing connection to the Verizon network. |
Alarms with Troubleshooting Tips
| Network Extender Status | LED State | Description and Troubleshooting |
|---|---|---|
| GPS Holdover Started & Locking Fail Alarm "ON" (In Service) | Alternating 1 green & 3 yellow | The unit is no longer receiving a GPS signal and may lose service if the weak GPS signal situation is not addressed. Check the GPS antenna and location. If the alarm continues, see the Troubleshooting section of the User Guide. If the situation persists, call Customer Service. |
| Holdover Exceed Alarm "ON" (Out of Service) | 3 yellow blinks | The unit has lost the GPS signal and is now out of service. Check the GPS antenna and location. If the alarm continues, see the Troubleshooting section of the User Guide. |
| Alarms which do not result in the system deactivating LTE services | Fast blinking green | See the Alarms section of the User Guide. |
| Alarms which result in the system deactivating LTE services | Alternating green & red | [General alarm state, refer to User Guide for specifics.] |
| Alarm occurred when Ethernet port is not detected | Alternating yellow & red | Make sure both ends of the Ethernet cable are connected. (See Section 5. Connecting the Cables) |
| Excessive interference occurred | Fast blinking red | The Network Extender is not in-service due to a high level of radio interference. Move the Extender to a different location. (See Section 3. Prerequisites: Placement) |
7. Accessing Your Network Extender’s Admin Website
You can manage your Network Extender’s settings from its Admin website. There are two ways to access the site:
To connect via a computer connected to the same subnet as the Network Extender:
- Find the Network Extender’s IP address from the ARP table or via the LMT port.
- Open a browser and enter
http://<Network Extender’s IP address>
To connect via a computer directly connected to the LMT port:
- Adjust your computer’s LAN IPv4 settings:
- Go to Start > Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings > Local Area Connection > Properties.
- Select TCP/IPV4.
- Under Properties, select "Use the following IP" and enter
192.168.32.28. - Select Subnet Mask
255.255.255.0. - Click OK.
- Open a browser and enter
http://192.168.32.27.
Sign in using the default admin password: LTEFemto + last 4 digits of the MAC ID (e.g., LTEFemto9D0F).
[Note: The password is case-sensitive. Letters in the last four digits of the MAC ID should be UPPERCASE. The MAC ID is found on the label on the side of the Network Extender.]
[Note: For more detailed information on changing TCP/IPv4 settings, see the User Guide.]
8. Troubleshooting
No GPS Signal: If the unit remains in the 3 yellow blinks state for 15 minutes, sign in to the Admin website and check the GPS signal strength or PTP server status. If the GPS signal is weak, you may need to relocate the indoor antenna or install an outdoor antenna.
Is my wireless device connected to the Network Extender? Check the Network Extender "Home" icon on your Android devices or dial #48 on your phone.
Can't reach Network Extender GUI or locked out of device: Insert the end of an unfolded paper clip or pin into the RESET hole on the back of the Network Extender and press for 10 seconds. The unit will restart (solid red LED) and revert to factory default settings and password.
Port Down: If the LED blinks alternating red and yellow, check the Status and Alarms page in the About tab of the Admin website.
Support
For complete installation and operational information, see the User Guide at www.verizonwireless.com/NetworkExtender.
To contact Verizon Customer Service, call 800.922.0204.
© 2018 Verizon Wireless. All rights reserved.
Model: SLS-BU10G, EP68-00556A Revision 1
