Grandstream GXV3240 IP Multimedia Phone for Android™

Basic Phone Operation

Use Headset or Speaker

• Use the [Speaker] ? button to turn the Speaker ON/OFF.
• Use the [Headset] ? button to switch to headset mode once the headset is connected to the phone.

Make a Call

• Take handset/speaker/headset off hook, or tap on the [Dial] ? icon on the bottom of the idle screen.
• Select account on the right panel of the dial screen.
• Enter the number to dial out.
• Tap on the [Dial] ? icon or press the button to make an audio call. Or, tap on the [Video Call] ? icon to make a video call.

Redial

• When the phone is idle, press the [Redial] ↩️ button to call the last dialed number via speaker. Users could also off hook the phone via handset/speaker/headset first, then press the [Redial] ↩️ button to redial.

Answer a Call

A) Single Incoming Call

• Incoming Video Call: When the phone rings, tap on "Audio Answer", "Video Answer" or "Reject" softkey.
• Incoming Audio Call: When the phone rings, tap on "Answer" or "Reject" softkey.
• Missed Call: If a call is not answered, a missed call message will show up in the idle screen. Users could tap on the missed call to access the details.

B) Multiple Incoming Call

• When there is a new incoming call during an active call, users will hear a call waiting tone.
• The incoming call screen will show the caller name and ID. Similar to a single incoming call, users can tap on "Audio Answer" or "Video Answer" softkey on the screen to answer the audio call or video call.
• When the new call is answered, the previous active call will be put on hold.
• To toggle between the calls, tap on the line bar on the right panel of the screen to select the call. Then press the [Hold] ⏸️ button to resume the call.

Call Hold

• Hold: During an active call, press the [Hold] ⏸️ button to place the call on hold.
• Resume: When the call is on hold, press the [Hold] ⏸️ button again to resume the call.

End Call

• End a call by tapping on the END softkey or hanging up the phone.

Call Transfer

A) Blind Transfer

• During an active call, press the [Transfer] ➡️ button to bring up the transfer screen.
• Select transfer mode as "Blind" on the upper left of the screen.
• Enter the digits and then press the "Send" softkey.

B) Attended Transfer

• During an active call, press the [Transfer] ➡️ button to bring up the transfer screen.
• Select transfer mode as "Attended" on the upper left of the screen.
• Enter the digits and tap on the "Send" softkey.
• After the call is answered, tap on the "Transfer" softkey on the prompt dialog to complete the transfer.
• Note:
  • After step 2, if there is a call on hold on the phone, it will be displayed on the transfer screen. If users would like to transfer the call to it, tap on the call on hold to complete the attended transfer.
  • After step 3, a dialog will prompt on the screen with a "Cancel" softkey. If "Cancel" softkey is pressed, the call will not be transferred. If users hang up the call (e.g., hang up the handset) without pressing the "Cancel" softkey, the transfer will be completed before answer.

6-Way Conference

A) Initiate Conference

• Press the [Conference] ? button first.
• Tap on [Add Party] to start adding parties to the conference.
• Enter the number, or tap on the calls displayed on the screen to invite the party.
• Tap on the "INVITE" softkey to add the party to the conference.

B) Remove Party From Conference

• On the conference screen, tap on the [Remove] icon on the upper right of the party.

C) End Conference

• Tap on the END softkey to disconnect all parties from the conference.

D) Auto Conference Mode

• Log in to the GXV3240 web GUI.
• Go to Advanced Settings -> Call Features page and set "Auto Conference" to "Yes".
• When there are multiple calls on the GXV3240, press the [Conference] ? button to establish a conference with all parties.

Voicemail

• Press the [Message] ✉️ button first.
• Tap on the account to dial into the voicemail box.
• Note: For each account, configure Voicemail User ID under GXV3240 web GUI -> Account -> General Settings: "Voice Mail UserID".

Mute/Unmute

• To mute/unmute the phone, press the [Mute] ? button during an active call.

Volume Adjustment

• When the phone is idle or during a call, press the [Volume Up] ➕ or [Volume Down] ➖ buttons to adjust volume.

Contacts

• To access Contacts:
  • Tap on the [Contacts] ? icon in the phone's menu or desktop.
  • Or, press the [Contacts] button to open Contacts.
  • Or, tap on the [Contacts] ? icon on the bottom of the idle screen or menu screen.

Call History

• To access Call History:
  • Tap on the [Call History] ? icon in the phone's menu or desktop.
  • Or, tap on the [Call History] ? icon on the bottom of the idle screen or menu screen.

BLF (Busy Lamp Field)

A) Use MPK Application

• Tap on the [MPK] ? icon from the phone's menu, or tap on the MPK widget on the idle screen.
• The configured BLF virtual keys will be displayed in the MPK application as well as the MPK widget on the idle screen. Users will see the BLF status (idle, ringing, or busy) of the monitored extensions on the LCD.
• The BLF virtual keys can be configured from the LCD MPK application or GXV3240 web GUI -> Advanced Settings -> MPK LCD Settings.

B) Use Extension Board GXP2200EXT

• Install GXP2200EXT to the GXV3240.
• Log in to the GXV3240 web GUI.
• Configure BLF keys under Advanced Settings -> MPK EXT Settings.
• Users will see the BLF status (idle, ringing, or busy) of the monitored extensions on the GXP2200EXT.
• Note: The GXP2200EXT is an additional accessory for the GXV3240. It is not included in the GXV3240 box.

Camera Adjustment

• The GXV3240 has a built-in camera. Scroll the [Camera Wheel] ? up/down on the back of the camera to adjust the camera angle during a video call.