Grandstream GRP2614 Quick Installation Guide

Overview

The GRP2614 is a next-generation enterprise IP Phone featuring:

• 4 dual-color line keys (programmable as up to 16 BLF/fast-dial keys)
• 2.8" (320x240) TFT color LCD
• 4 programmable context-sensitive soft keys
• 2.4" (320x240) additional screen for up to 24 multi-purpose keys
• 1000M network ports
• Integrated PoE, Wi-Fi, and Bluetooth support
• 3-way conference and Electronic Hook Switch (EHS)

It delivers superior HD audio quality, rich telephony features, privacy protection, and broad interoperability with SIP/NGN/IMS platforms. The GRP2614 is ideal for enterprise users seeking a high-quality, feature-rich, multi-line executive IP phone.

Package Contents

The package includes:

• 1x Phone Main Case
• 1x Handset
• 1x Phone Stand
• 1x 12V Power adapter [Power Symbol ?]
• 1x Ethernet Cable
• 1x Phone Cord
• 1x Quick Installation Guide
• 1x GPL license

Emergency Services Disclaimer

IMPORTANT: The GRP2614 is NOT pre-configured to support or carry emergency calls to hospitals, law enforcement, or medical care units. Users MUST make separate arrangements to access Emergency Services. This includes purchasing SIP-compliant Internet telephone service, configuring the GRP2614 correctly, and periodically testing the configuration. Failure to do so means users are responsible for purchasing traditional phone services for emergency calls.

Grandstream Networks does NOT provide connections to Emergency Services via the GRP2614. Grandstream, its officers, employees, or affiliates are not liable for any claims, damages, or losses arising from the inability to use the GRP2614 for emergency calls or failure to make additional arrangements.

Precautions

• WARNING: DO NOT power cycle the GRP2614 during system boot up or firmware upgrade, as this may corrupt firmware and cause malfunction.
• WARNING: Use ONLY the included 12V power adapter. Using an alternative adapter may damage the unit.

Phone Setup

Installing the Phone (Wall Mount - *sold separately)

Follow these steps for wall mounting:

1. Attach the wall mount spacers to the designated slot on the back of the phone.
2. Mount the phone to the wall using the wall mount hole.
3. Pull out the tab from the handset cradle.
4. Rotate the tab and re-insert it into the slot with the extension facing up to secure the handset while wall-mounted. (The tab can be positioned down for normal use).

Installing the Phone (Phone Stand)

To install the phone using the stand on a table:

1. Attach the phone stand to the bottom of the phone where the stand slot is located.

Connecting the Phone

Follow these steps to set up the GRP2614:

1. Connect the handset to the main phone case using the phone cord.
2. Connect the 12V DC output plug to the phone's power jack and plug the power adapter into an electrical outlet. (This step can be skipped if using a PoE switch).
3. Establish a network connection using one of the following methods:
   • Using Ethernet: Connect the phone's LAN port to a hub, switch, or router (LAN side) using the Ethernet cable.
   • Using WiFi:
     • On the LCD menu, navigate to "System → Network → WiFi settings" and enable WiFi.
     • Select "Scan". The GRP2614 will scan for available networks.
     • Select your desired network from the list and enter the password if required.
4. Wait for the LCD to display provisioning or firmware upgrade information, and then show the date/time.
5. Configure the phone using the embedded web server or keypad menu, choosing either a static IP or DHCP.

Phone Description

Key components of the GRP2614:

• Line keys: Programmable keys for managing calls.
• Soft keys: Context-sensitive keys below the LCD.
• Menu/OK key: Navigates menus and confirms selections.
• Navigation keys: Up, Down, Left, Right for menu navigation.
• Standard keypad: For dialing numbers.
• Message Waiting Indicator [?]: Lights up when there are new messages.
• Message button [✉️]: Accesses voicemail.
• Phonebook button [?]: Accesses contacts.
• Hold button [⏸️]: Puts a call on hold.
• Volume controls [?/?]: Adjusts ringer and speaker volume.
• Send button [?]: Initiates a call.
• Speaker button [?]: Activates speakerphone.
• Multi-Purpose keys: Programmable keys.
• Right Key / Left Key: Soft keys associated with the LCD screen.
• Conference button [?]: Initiates conference calls.
• Transfer button [➡️]: Transfers calls.
• Headset button [?]: Activates headset mode.
• Mute button [?]: Mutes the microphone.

Phone Configuration

Configure the GRP2614 using a Web Browser

1. Ensure the phone is powered on and connected to the Internet.
2. Press and hold the "UP" button for 3 seconds to display the IP address on the screen.
3. Enter the phone's IP address into your PC's web browser.
4. Log in using the admin username and password. (Default: username="admin", password is on the sticker at the back of the unit).

Configure the GRP2614 using the Keypad

1. Ensure the phone is idle.
2. Press the MENU key to access the phone's configuration menu.
3. Navigate to MENU → Phone → SIP → Account to configure SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, and SIP Password.
4. Follow the menu options to configure other basic features, such as static IP settings. For detailed information, refer to the GRP2614 User Manual.
5. Contact your Internet Telephony Service Provider (ITSP) for any additional settings.

Online Resources

For more detailed information, online documents, and FAQs, visit:

www.grandstream.com/our-products

This product is covered by one or more U.S. patents (and foreign counterparts) identified at www.cmspatents.com.

Regulatory Information

U.S. FCC Part 68 Regulatory Information

This equipment complies with Part 68 of the FCC rules. The equipment label includes the ACTA registration number and ringer equivalence number (REN). The REN determines the number of devices connectable to a telephone line; the sum of RENs should not exceed 5.0 in most areas. Contact the telephone company for specific REN limits.

This equipment cannot be used on coin-operated service or Party Line Service (subject to State Tariffs).

If this equipment harms the telephone network, the telephone company will provide advance notice of service discontinuance. Users have the right to file a complaint with the FCC.

The telephone company may make changes affecting equipment operation, requiring user modifications. If the equipment causes harm, the telephone company may request its removal.

This equipment uses USOC jacks: RJ45C.

It is recommended to install an AC surge arrester to protect against electrical surges and lightning strikes.

The device has a HAC (Hearing Aid Compatibility) function; handle the earpiece carefully to avoid scratching.

For troubleshooting, contact the agent in the US:

Grandstream Networks, Inc.
126 Brookline Ave, 3rd Floor
Boston, MA 02215, USA
Tel: 1-617-5669300
Fax: 1-617-2491987

U.S. FCC Part 15 Regulatory Information

This device complies with Part 15 of the FCC Rules, subject to two conditions: (1) it must not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.

Any modifications not expressly approved by the responsible party could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with Class B digital device limits under Part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in residential installations. The equipment generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications. No guarantee of no interference in a particular installation.

If harmful interference to radio or television reception occurs (detectable by turning the equipment off and on), users are encouraged to try one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase separation between the equipment and receiver.
• Connect the equipment to a circuit different from the receiver's.
• Consult a dealer or experienced radio/TV technician.

This equipment complies with FCC radiation exposure limits for uncontrolled environments. Install and operate with a minimum distance of 20cm between the radiator and your body. This transmitter must not be co-located or operated with any other antenna or transmitter.

Canada Regulatory Information

Operation of 5150-5250 MHz is restricted to indoor use only.

This device contains licence-exempt transmitter(s)/receiver(s) complying with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation.

In French: L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : 1) L'appareil ne doit pas produire de brouillage; 2) L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

CAN ICES-3 (B)/NMB-3(B)

EU Regulatory Information

Support Frequency Bands and Power:

• WLAN/BT 2.4 GHz < 20 dBm;
• WLAN 5.2 GHz < 23 dBm;
• WLAN 5.3/5.6 GHz < 20 dBm;

The simplified EU declaration of conformity (Article 10(9)) states: Grandstream Networks, Inc. declares that the radio equipment type GRP2614 is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at: www.grandstream.com.