Alienware 310M Wireless Gaming Mouse User Guide

Notes, Cautions, and Warnings

? NOTE: A NOTE indicates important information that helps you make better use of your computer.

⚠️ CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

❗ WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2019-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2020-08 Rev. A01

What's in the Box

The following items are included in the box:

• 1. Mouse
• 2. AA-type battery
• 3. USB wireless dongle extension cable
• 4. USB wireless dongle (USB 2.0)
• 5. Documents (Includes Warranty, Safety, Environmental, and Regulatory Information)

Features

Mouse Components:

Top View:

• 1. Left button
• 2. Scroll wheel
• 3. DPI/battery indicator
• 4. Right button
• 5. DPI adjustment slider

Bottom View:

• 6. Battery compartment
• 7. Power button
• 8. USB wireless dongle compartment
• 9. Battery cover

Side View:

• 10. Forward button
• 11. Backward button

Adjustable DPI

Press the DPI adjustment button to instantly change the mouse sensor resolution. DPI setting is indicated by the DPI indicator color. The three default DPI settings available are as follows:

• 800 DPI: Blue (?)
• 1800 DPI: Yellow (?) (Out-of-box default)
• 12000 DPI: Red (?)

You can change the default DPI settings and customize the DPI stages and LED colors with the Alienware Command Center (AWCC) application.

Setting Up Your Gaming Mouse

Installing the Battery

1. Turn the mouse over.
2. Remove the protective sheet.
3. Lift the battery cover.
4. Install the AA battery into the battery compartment. Ensure the battery "+" and "-" ends are placed as indicated on the battery compartment.
5. Place the battery cover back.

? NOTE: Replace with a new battery when the battery LED indicator starts flashing amber (?).

Removing the USB Wireless Dongle

1. Lift the battery cover.
2. Remove the USB wireless dongle from the USB wireless dongle compartment.
3. Place the battery cover back.

Connecting the USB Wireless Dongle

For Laptops:

Connect the USB wireless dongle to a USB port on your laptop.

For Desktops:

1. Connect the USB wireless dongle extension cable to the USB port on your desktop.
2. Insert the USB wireless dongle into the USB-A receptacle.

Turning on the Mouse

Slide the power button down to turn on the mouse.

Alienware Command Center (AWCC) Application

The Alienware Command Center (AWCC) application provides a single interface to customize and enhance the gaming experience.

? NOTE: For more information, see the Alienware Command Center (AWCC) application Online Help.

Installing AWCC through Windows Update

1. Connect your Alienware peripheral to your computer through the USB port. The AWCC application is downloaded and installed automatically. AWCC installation may take up to 10 minutes to complete.
2. Navigate to the program folder to ensure that the AWCC installation is complete.
3. Launch AWCC and perform the following steps to download the additional software components:
   • In the Settings window, click Windows Update, and then click Check for updates to check the Alienware driver update progress.
   • If the driver update is not responding in your computer, install AWCC from the Dell Support website.

Installing AWCC from the Dell Support website

1. Download the latest version of the following applications from www.dell.com/support/drivers:
   • Alienware Command Center
   • Alienware Gaming Peripheral driver
2. Navigate to the folder where you saved the setup files.
3. Double-click the setup file and follow the on-screen instructions to install the application.

? NOTE: You can customize the mouse features and lighting effects by using the Alienware Command Center (AWCC) application.

Troubleshooting

Mouse is not functioning

Possible solutions:

1. Check if the battery is inserted in the correct orientation.
2. The battery "+" and "-" ends should be placed as indicated on the battery compartment.
3. Replace the battery.
4. Slide the power button to turn off the mouse and then turn on again.
5. When using a desktop, connect the USB wireless dongle extension cable to another USB-A port. A notification may appear indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the driver installation is complete before you use the mouse.
6. When using a laptop, connect the USB wireless dongle to another USB-A port. A notification may appear indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the driver installation is complete before you use the mouse.

Mouse lights do not turn on

Possible solutions:

1. Press any button to wake the mouse from sleep mode.
2. When using a desktop, connect the USB wireless dongle extension cable to another USB-A port. A notification may appear indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the driver installation is complete before you use the mouse.
3. When using a laptop, connect the USB wireless dongle to another USB-A port. A notification may appear indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the driver installation is complete before you use the mouse.
4. Restart the computer.

Mouse is not running based on the configuration selected in the Alienware Command Center (AWCC) application.

Possible solutions:

1. Ensure that the Alienware Command Center (AWCC) application is installed on your computer.
2. Open the Alienware Command Center (AWCC) application and ensure that the selected configuration is set up and saved.

Resolving cursor issues

Possible solutions:

1. When using a desktop, connect the USB wireless dongle extension cable to another USB-A port. A notification may appear indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the driver installation is complete before you use the mouse.
2. When using a laptop, connect the USB wireless dongle to another USB-A port. A notification may appear indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the driver installation is complete before you use the mouse.
3. Ensure that the sensor is not obstructed or dirty.
4. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark colored fabric mouse pad can improve the tracking.
5. Save any data, close any open program(s), and then restart the laptop/desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn off the laptop/desktop. You may lose any data that is not saved.

Resolving mouse button issues

Possible solutions:

1. Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down.
2. When using a desktop, connect the USB wireless dongle extension cable to another USB-A port. A notification may appear indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the driver installation is complete before you use the mouse.
3. When using a laptop, connect the USB wireless dongle to another USB-A port. A notification may appear indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the driver installation is complete before you use the mouse.
4. Save any data, close any open program(s), and then restart the laptop/desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the laptop/desktop off. You may lose any data that is not saved.

Troubleshooting a slow moving cursor

Possible solutions:

1. Ensure that the sensor is not obstructed or dirty.
2. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark colored fabric mouse pad can improve the tracking.
3. Change the mouse settings to adjust the pointer speed. Click on the tab that matches the Operating System (OS) installed on your laptop/desktop and perform the steps within that section to change the settings:
   • In the Search box, type main.cpl.
   • Click or tap main.cpl in the list of programs.
   • Click or tap the Pointer Options tab.
   • Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level.
   • Click or tap OK.

Troubleshooting cursor lagging

Cursor lagging might be due to wireless interference on the USB wireless dongle. Use the USB wireless extension adapter to connect the USB wireless dongle to the laptop/desktop.

Troubleshooting lift off distance (LOD) surface calibration issues

The LOD surface calibration depends on the surface characteristics and may not work on all surfaces. Using a dark colored fabric mouse pad might improve LOD calibration.

Statutory Information

Warranty

Dell-branded products carry a two-year limited hardware warranty. If purchased together with a Dell system, it will follow the system warranty.

For U.S. customers:

This purchase and your use of this product are subject to Dell's end user agreement, which you can find at https://www.dell.com/terms. This document contains a binding arbitration clause.

For European, Middle Eastern and African customers:

Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell's end user contract terms. Dell may also provide an additional hardware warranty. Full details of the Dell end user contract and warranty terms can be found by going to https://www.dell.com/terms, selecting your country from the list at the bottom of the "home" page and then clicking the "terms and conditions" link for the end user terms or the "support" link for the warranty terms.

For non-U.S. customers:

Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell's warranty terms. Dell may also provide an additional hardware warranty. Full details of Dell's warranty terms can be found by going to https://www.dell.com/terms, selecting your country from the list at the bottom of the "home" page and then clicking the "terms and conditions" link or the "support" link for the warranty terms.