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User Guide for ALIENWARE models including: AW620M Wireless Gaming Mouse, AW620M, Wireless Gaming Mouse, Gaming Mouse
Support for Alienware Wireless Gaming Mouse | AW620M | ation | Dell US
Dell Alienware AW620M Wireless Gaming Mouse, Lunar Light | Preisvergleich Geizhals Österreich
File Info : application/pdf, 21 Pages, 1.24MB
DocumentDocumentAlienware Wireless Gaming Mouse - AW620M User's Guide Mouse Model: AW620M Regulatory Model: AW620M/UD2401t Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your mouse. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2023 02 Rev. A00 Contents What's in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Adjustable Dots Per Inch (DPI) . . . . . . . . . . . . . . . . 7 Setting up your gaming mouse . . . . . . . . . . . . . . . . . . . .8 Connecting the mouse. . . . . . . . . . . . . . . . . . . . . . 8 Wireless mode (2.40 GHz) . . . . . . . . . . . . . . . . . . . . . . . . 9 Wired mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Turning on the mouse . . . . . . . . . . . . . . . . . . . . . . 11 Charging the battery . . . . . . . . . . . . . . . . . . . . . . 11 Wired mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Battery indicator colors . . . . . . . . . . . . . . . . . . . . . . . . . 12 Alienware Command Center (AWCC) application . .13 Installing AWCC through Windows Update . . . . . . . . . 13 Installing AWCC from the Dell Support website . . . . . . 13 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Physical characteristics . . . . . . . . . . . . . . . . . . . . .14 Environmental . . . . . . . . . . . . . . . . . . . . . . . . . .15 Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Statutory information . . . . . . . . . . . . . . . . . . . . . . . . . . .21 | 3 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Limited warranty and return policies. . . . . . . . . . . . . . . . . . 21 For U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 For European, Middle Eastern and African customers:. . . . . . . . 21 For non-U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . 21 4 | What's in the box 1 2 3 4 5 1. Mouse 3. Dongle extender 5. Documents 2. USB charging cable 4. USB wireless dongle What's in the box | 5 Features Top 1 3 2 4 Bottom 5 6 1. Left button 3. Right button 5. Power button 7. Forward button Left Side 78 2. Scroll wheel 4. DPI adjustment button 6. USB-C port 8. Backward button 6 | Features Adjustable Dots Per Inch (DPI) Slide the DPI adjustment slider to instantly change the mouse tracking resolution. DPI setting is indicated by the scroll wheel LED color. The default five DPI settings available are as follows: · 800: Blue ( ) · 1200: Green ( ) (default) · 1600: Yellow ( ) · 2400: Purple ( ) · 3200: Red ( ) You can change the default DPI settings and customize the DPI stages with the Alienware Command Center (AWCC) application. Features | 7 Setting up your gaming mouse Connecting the mouse NOTE: Your mouse has a rechargeable battery. For best results, ensure that the battery is fully charged before using it for the first time. NOTE: To improve battery life, turn off the power switch when the mouse is not used. 1. Remove the protective sheet from the mouse. 2. Slide the power button down to turn on the mouse. 8 | Setting up your gaming mouse Wireless mode (2.40 GHz) Laptop Connect the USB wireless dongle to a USB port on your laptop. Desktop 1. Connect the USB-C end of the USB charging cable to the bottom port of the dongle extender. Insert the USB wireless dongle to the top port of the dongle extender. 2. Connect the other end of the USB charging cable to an available port on your computer. USB dongle Dongle Extender Setting up your gaming mouse | 9 Wired mode NOTE: The battery starts charging automatically in wired mode. 1. Connect the USB-C end of the USB charging cable to the USB-C port on the mouse. 2. Connect the other end of the USB charging cable to an available USB port on your desktop or laptop. Desktop Laptop 10 | Setting up your gaming mouse Turning on the mouse Slide the power button down to turn on the mouse. Charging the battery Wired mode 1. Connect the USB-C end of the USB charging cable to the USB-C port on the mouse. Setting up your gaming mouse | 11 2. Connect the other end of the USB charging cable to an available USB port on your desktop or laptop. Desktop Laptop 3. When the battery is fully charged, the battery indicator blinks in green for 3 seconds, and then stays static green for 9 seconds. After 12 seconds, it reverts to the user default lighting. Battery indicator colors · Low power: Amber pulsing ( ). · Charging: Morphing between amber ( ) and green ( ) for 12 seconds. After 12 seconds, it reverts to the user default lighting. · Fully charged: Blinks in green for 3 seconds, and then stays static green ( ) for 9 seconds. After 12 seconds, it reverts to the user default lighting. 12 | Setting up your gaming mouse Alienware Command Center (AWCC) application Alienware Command Center (AWCC) application provides a single interface to customize and enhance the gaming experience. NOTE: For more information, see the Alienware Command Center (AWCC) application Online Help. Installing AWCC through Windows Update 1. Connect your Alienware peripheral to your computer through the USB port. The AWCC application is downloaded and installed automatically. AWCC installation may take up to 10 minutes to complete. 2. Navigate to the program folder to ensure that the AWCC installation is complete. 3. Launch AWCC and perform the following steps to download the additional software components: · In the Settings window, click Windows Update, and then click Check for updates to check the Alienware driver update progress. · If the driver update is not responding in your computer, install AWCC from the Dell Support website. Installing AWCC from the Dell Support website 1. Download the latest version of the following applications from Dell.com/support/drivers. · Alienware Command Center · Alienware Gaming Peripheral driver 2. Navigate to the folder where you saved the setup files. 3. Double-click the setup file and follow the on-screen instructions to install the application. NOTE: You can customize the mouse features and lighting effects by using the Alienware Command Center (AWCC) application. Alienware Command Center (AWCC) application | 13 Specifications General Model number Connection type System requirement Electrical Operating voltage Battery type Battery life (with LED off) AW620M Wireless (2.40 GHz); Wired for charging the battery · Windows 10 RS3 and above, 32/64 bit (with Intrepid feature support) · Windows 11 (with Alienware/Archon features support) · SteamOS (without Intrepid feature support) 5 V Polymer Li-ion Rechargeable Battery 500 mAh 140 hours Physical characteristics Weight Dimensions: Length Width Height 100 g (0.22 lb) 131.50 mm (5.177 in.) 77.80 mm (3.062 in.) 41.50 mm (1.633 in.) 14 | Specifications Environmental Temperature: Operating Storage Storage humidity Wireless RF transmission Operation distance 0°C to 40°C (32°F to 104°F) -40°C to 65°C (-40°F to 149°F) 95% maximum relative humidity; non-condensing 2.40 GHz Up to 10-meter Specifications | 15 Troubleshooting Problems Mouse is not functioning Possible solutions Turn ON the power switch on the bottom of the mouse and try again. 1. In wireless mode, ensure that the battery has sufficient battery power. 2. Slide the power button to turn off the mouse, and then turn on again. 3. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse. 4. In 2.40 GHz wireless mode, connect the USB wireless dongle to another USB port or connect the USB wireless dongle and USB charging cable to the dongle extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse. 5. Restart your computer. 16 | Troubleshooting Problems Mouse lights do not turn on Mouse is not running based on the configuration selected in the Alienware Command Center (AWCC) application Possible solutions 1. Press any button to wake the mouse from sleep mode. 2. In wireless mode, ensure that the battery has sufficient battery power. 3. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse. 4. In 2.40 GHz wireless mode, connect the USB wireless dongle to another USB port or connect the USB wireless dongle and USB charging cable to the dongle extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse. 5. Restart your computer. 1. Ensure that the Alienware Command Center (AWCC) application is installed on your computer. 2. Open the Alienware Command Center (AWCC) application and ensure that the selected configuration is set up and saved. Troubleshooting | 17 Problems Resolving cursor issues Possible solutions 1. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse. 2. In 2.40 GHz wireless mode, connect the USB wireless dongle to another USB port or connect the USB wireless dongle and USB charging cable to the dongle extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse. 3. Ensure that the sensor is not obstructed or dirty. 4. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark colored fabric mouse pad can improve the tracking. 5. Save any data, close any open program(s), and then restart the laptop/desktop. When you do not have another mouse or touchscreen, hold the power button down for at least 15 seconds to turn the laptop/ desktop off. All unsaved data will be lost. 18 | Troubleshooting Problems Resolving mouse button issues Possible solutions 1. Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down. 2. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse. 3. In wireless mode, connect the USB wireless dongle to another USB port or connect the USB wireless dongle and USB charging cable to the dongle extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse. 4. Save any data, close any open program(s), and then restart the laptop/desktop. When you do not have another mouse or touchscreen, hold the power button down for at least 15 seconds to turn the laptop/ desktop off. All unsaved data will be lost. Troubleshooting | 19 Problems Possible solutions Troubleshooting a slow moving cursor 1. Ensure that the sensor is not obstructed or dirty. 2. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark colored fabric mouse pad can improve the tracking. 3. Change the mouse settings to adjust the pointer speed. Click on the tab that matches the Operating System (OS) installed on your laptop/desktop and perform the steps within that section to change the settings. · In the Search box, type main.cpl. · Click or tap main.cpl in the list of programs. · Click or tap the Pointer Options tab. · Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level. · Click or tap OK. Troubleshooting cursor lagging Cursor lagging might be due to wireless interference on the USB wireless dongle. Use the dongle extender to connect the USB dongle to the laptop/desktop. Troubleshooting Lift Off Distance (LOD) surface calibration issues The LOD surface calibration depends on the surface characteristics. Using a dark colored fabric mouse pad might improve LOD calibration. 20 | Troubleshooting Statutory information Warranty Limited warranty and return policies Dell-branded products carry a two-year limited hardware warranty. If purchased together with Dell system, it will follow the system warranty. For U.S. customers: This purchase and your use of this product are subject to Dell's end user agreement, which you can find at Dell.com/terms. This document contains a binding arbitration clause. For European, Middle Eastern and African customers: Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell's end user contract terms. Dell may also provide an additional hardware warranty full details of the Dell end user contract and warranty terms can be found by going to Dell.com/terms, selecting your country from the list at the bottom of the "home" page and then clicking the "terms and conditions" link for the end user terms or the "support" link for the warranty terms. For non-U.S. customers: Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell's warranty terms. Dell may also provide an additional hardware warranty full details of Dell's warranty terms can be found by going to Dell.com/terms, selecting your country from the list at the bottom of the "home" page and then clicking the "terms and conditions" link or the "support" link for the warranty terms. Statutory information | 21