Our Purpose and Strategy
Quest Diagnostics operates with a clear set of principles known as 'The Quest Way,' encompassing Purpose, Strategy, and Culture. Their purpose is to work together to create a healthier world, one life at a time. The strategy involves providing innovative, convenient, and affordable solutions that meet evolving customer needs, achieved through an industry-leading testing menu, strategic collaborations, data utilization, and technological advancements.
Key Focus Areas
- Health Access: Expanding access to diagnostic tests, supporting community health initiatives, and improving patient financial assistance programs.
- Patient and Consumer-Centered Care: Enhancing the patient experience at all touchpoints, particularly in Patient Service Centers (PSCs), and introducing innovations to meet specific patient needs.
- Employee and Community Engagement: Fostering a safe, valued, and challenging environment for employees, and supporting communities through philanthropy and volunteerism.
- Governance and Ethics: Maintaining strong ethical governance and responsible business practices, adhering to laws and regulations, and actively engaging with stakeholders.
- Environmental Sustainability: Minimizing the environmental impact of operations through initiatives like electric vehicle adoption, waste reduction, and pursuing ISO 14001 certification.
2024 Highlights
In 2024, Quest Diagnostics achieved significant milestones:
- Reach: Processed approximately 217 million test requisitions, serving around 600,000 patients daily through 2,400 Patient Service Centers.
- Innovation: Developed approximately 50 new tests, including advancements in Alzheimer's disease diagnostics and type 1 diabetes medication monitoring. Launched the first H5 avian influenza test.
- Impact: Invested approximately $13 million in corporate giving and Foundation grants, facilitated over 5,000 employee volunteer hours, and donated over $700,000 through employee matching programs.
- Thought Leadership: Published 3 new Health Trends® reports, presented at numerous conferences, and holds over 1,600 patents.
Quest Diagnostics Foundation
The Quest Diagnostics Foundation plays a crucial role in addressing social drivers of health, improving access to testing, screening, and diagnosis in communities across the US. With a $100 million pledge made in 2020, the foundation has granted $46 million and supported over 80 initiatives, reaching 38 states plus Washington D.C. and Puerto Rico.
Global Expansion
Quest Diagnostics expanded its services in Canada through the acquisition of LifeLabs, a leading provider of laboratory diagnostic information, enhancing access to advanced diagnostics and customer service across Canada.
