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Troubleshooting Help for SpotClean AutoMate @ SCA

This document provides troubleshooting assistance for Bissell SpotClean AutoMate and SpotClean Turbo AutoMate carpet cleaning machines.

SpotClean AutoMate 4720X

Machine won't pick up fluid

Problem	Causes	Remedies
Machine won't pick up fluid	Customer not holding tools at correct angle	Guide the customer on the correct usage angle for the product.
	Dirty Water Tank is full.	Empty the Dirty Water Tank.
	Excess formula in Flex Hose.	Lift the tool and point it upwards to allow water in the hose to flow into the Dirty Water Tank.
	Incorrect cleaning formula tank has excess foam in it.	Use BISSELL 2X Portable Machine formulas only.
	Dirty Water Tank is improperly seated onto base.	Remove the tank and reseat it onto the unit.
	Dirty Water Tank plug is unplugged.	Push in the tank plug until it is properly sealed.

Reduced spray or no spray

Problem	Causes	Remedies
Reduced spray or no spray	Spray nozzle clogged.	Clean the spray nozzle using an unfolded paper clip.
	Clean Water/Formula Tank empty.	Check and refill the tank.
	Clean Water/Formula Tank insert clogged.	Clean the insert at the bottom of the tank.
	Pump needs priming.	Lift the Clean Water Tank while pressing the spray trigger, or gently squeeze the clean tank while pressing the spray trigger.
	Clean Water/Formula Tank not fully seated.	Remove and reinstall the tank.

Machine cutting out when dirty tank isn't full

Problem	Causes	Remedies
Machine cutting out when dirty tank isn't full	Wrong chemical or too much chemical used, and excess foaming is occurring.	Use the correct formula and amounts.

Dirty Water Tank Leaking

Problem	Causes	Remedies
Dirty Water Tank Leaking	Opening at bottom of dirty tank not closing properly.	Remove and clean parts inside the dirty tank.
	Non-Bissell formula used which has rotted seals.	Warranty voided.
	Dirty Water Tank not properly seated onto machine.	Remove and reseat the tank onto the unit.

SpotClean Turbo AutoMate 1558X

Reduced water or no water coming through

Problem	Causes	Remedies
Reduced water or no water coming through	Formula and Clean Water Tank may be empty.	Refill the tank.
	Spray nozzle clogged.	Clean the spray nozzle using an unfolded paper clip.
	Formula and Clean Water Tank may not be seated properly.	Remove and reseat the tank.
	Clean water tank is warped because water temperature was too high.	Replace the tank.
	Pump may have lost prime.	Hold the end of the hose below the water level in the tank to prime.

Loss of suction

Problem	Causes	Remedies
Loss of suction	Customer not holding tools at correct angle.	Guide the customer on the correct usage angle for the product.
	Tanks may not be seated properly.	Pick up both tanks and reseat them so they fit snugly on the unit.
	Dirty Water Tank has picked up the maximum amount of dirty water and has reached the full line.	Empty the Dirty Water Tank.

For further assistance, please refer to the official Bissell support resources.

Models: 4720X AutoMate SpotClean Mate Upholstery Washer, 4720X, AutoMate SpotClean Mate Upholstery Washer, Mate Upholstery Washer, Upholstery Washer, Washer

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