Rinnai Touch App Owner's Manual

1. Registering a Touch Wi-Fi Module

Refer to the Installation & Configuration steps provided in the manual included with your Touch Wi-Fi kit. This Operation Manual is also available for download from the Rinnai website: www.rinnai.com.au.

2. Registering Additional Touch Wi-Fi Modules

While connected to a registered Touch Wi-Fi Module, the MENU system of the App can be accessed by selecting the ☰ MENU icon. This will display the menu screen.

If connection to a registered Touch Wi-Fi Module cannot be made, a specific screen will be displayed. From either screen, using the [REGISTER NEW MODULE] button will lead you through the configuration process. Follow the on-screen prompts, which will guide you through the setup. Answer the questions as they appear.

Screenshot Description: The app interface shows a 'CONNECT' screen. One scenario displays 'Could not connect to your Touch Wi-Fi Module: Home 1' with options to 'TRY AGAIN', 'DEREGISTER MODULE FROM THIS DEVICE', 'Wi-Fi ROUTER REPLACED', 'SELECT MODULE TO CONNECT TO', or 'REGISTER NEW MODULE'. Another scenario shows a 'REGISTER NEW MODULE' screen stating 'Registering a new Touch Wi-Fi Module involves physically detecting it.' followed by a 'NEXT' button.

After completing the registration of another Touch Wi-Fi Module, a selection screen will appear, listing registered modules (e.g., 'Home 1' and 'Home 2').

When selecting a Touch Wi-Fi Module to connect to, an option to always connect to that module by default may appear, providing quick access. This prompt can be disabled by selecting 'Do not ask me this again'.

Screenshot Description: The app shows a 'CONNECT' screen asking 'Do you want to connect to Touch Wi-Fi Module 'Home 1' by default?' with 'YES', 'NO', and 'Do not ask me this again' options. Another screen shows 'Connecting to Touch Wi-Fi Module: Home 1 Please wait...'.

3. Touch Wi-Fi Module Selection

While connected to a registered Touch Wi-Fi Module, the MENU system of the App can be accessed via the ☰ MENU icon.

If connection to a registered Touch Wi-Fi Module cannot be made, a specific screen will be displayed. From either screen, using the [SELECT MODULE TO CONNECT TO] button will bring up the selection screen, listing available modules (e.g., 'Home 1' and 'Home 2').

Screenshot Description: Similar to the registration process, screens show the MENU, connection failure, and module selection lists.

Selecting a Touch Wi-Fi Module to connect to may present an option to always connect to that module by default for quick access. This prompt can be disabled.

The Touch App will then attempt to connect to the selected Touch Wi-Fi Module.

Screenshot Description: Screens show the prompt 'Do you want to connect to Touch Wi-Fi Module 'Home 1' by default?' and the 'Connecting to Touch Wi-Fi Module: Home 1 Please wait...' status.

4. Deregistering a Touch Wi-Fi Module

While connected to a registered Touch Wi-Fi Module, the MENU system can be accessed via the ☰ MENU icon.

If connection to a registered Touch Wi-Fi Module cannot be made, the following screen will be displayed. Using the [DEREGISTER MODULE FROM THIS DEVICE] button will deregister the Touch Wi-Fi Module associated with the mobile device (e.g., 'Home 1' if it could not be connected to).

Screenshot Description: The app shows a 'CONNECT' screen with a connection failure message and options including 'DEREGISTER MODULE FROM THIS DEVICE'.

Select the [CURRENT CONNECTION INFORMATION] button to view module details and bring up the following screen.

Using the [DEREGISTER] button on this screen will deregister the Touch Wi-Fi Module associated with the mobile device (e.g., 'Home 2' if it was connected to).

Screenshot Description: A screen displays module details for 'Home 2', including 'Default Network Name (SSID): Rinnai012345', 'Default Security Key (WPA): AB12CD34EF', and 'Module Version: 183 / 10 / 2Bh'. Buttons available are 'RENAME', 'DEREGISTER', and 'REVOKE REMOTE'.

Sample Screens

NOTE: Depending on your system configuration, there may be some display limitations on your smart device. Refer to the FAQ section for more details.

Ducted Gas Heating: The app displays 'HEAT' mode, current temperature, set temperature, and outdoor temperature. Control icons for FAN, ZONES, and MODE ON/OFF are visible.

Add-On Refrigerated Cooling: The app displays 'COOL' mode, current temperature, set temperature. Control icons for PUMP, FAN, ZONES, and MODE ON/OFF are visible.

Evaporative Cooling: The app displays 'EVAP' mode, fan speed options (MANUAL, AUTO, TIMER). Control icons for PUMP, FAN, ZONES, and MODE ON/OFF are visible.

Single Temperature Set Point (STSP) Zoning: The app shows a 'ZONE SELECTION' screen. It allows control over 'Zone A' (Master bedroom), 'Zone B', and 'Zone C' (Living area), with options to turn zones ON or OFF and set specific temperatures (e.g., Set to 20°C for Zone B).

Power Outage

If mains power is lost and reapplied to the climate system, the system will restart and remain in the OFF state. If power is lost to the Wi-Fi Module or the App loses connection, the system will remain in the state of operation engaged prior to the loss of power.

1. Installation

Question 1.1

Answer: Confirm with your builder if the 'Rinnai Touch Wi-Fi' option was installed. If so, consult the installation contractor directly for assistance.

2. Configuration

Question 2.1

Answer: While the setup process is identical, the specific operating system (iOS or Android) to match your smart device is required.

Question 2.2

Answer: You will need to restart your Touch Wi-Fi module, ensuring it operates in its configuration mode. This mode must be forced using the following method:

• Switch power off to the Touch Wi-Fi Module.
• Press the AP button.
• While pressing the AP button, switch power ON to the Touch Wi-Fi Module.
• Keep pressing the AP button until the Wi-Fi Operation Indicator flashes orange.
• The Wi-Fi module will remain in this configuration mode until it is reconfigured.

3. Connection

Question 3.1

Answer: You can still operate your system from the Wired Networker Controller. The Rinnai Touch App will resume once your router's home internet connection is restored.

Question 3.2

Answer: Check if there has been a change to the home network (e.g., router settings, internet service provider, modem, or smart device). Ensure changes comply with Rinnai Touch App requirements. Have the latest smart device and App software installed. Reinstall the application if still unable to connect, contact Rinnai.

Question 3.3

Answer: Connection to the system is lost at both the Wired Networker Controller and Rinnai Touch App. When power resumes, the Wired Networker Controller will reactivate, and you will be prompted to reconnect via the Rinnai Touch App.

Question 3.4

Answer: You may connect multiple smart devices; there is no limit to the number. If multiple devices are simultaneously connected, the last command sent to the system takes priority.

Question 3.5

Answer: Multiple smart devices may be registered to your system. If unsure who is modifying the system status or settings, or if you believe changes are unauthorized, Rinnai recommends revoking all registered smart devices. Reconnection of devices can only occur when Wi-Fi connected to the Wi-Fi Module.

Question 3.6

Answer: The maximum recommended distance is a clear path of 10m.

Question 3.7

Answer: A short delay is normal during the initialisation process or Mode selection.

Question 3.8

Answer: If no user activity is detected by the Rinnai Touch App after five minutes when Wi-Fi connected, or 3 minutes when Cloud connected, the App automatically disconnects from the system. To resume connectivity, press RECONNECT.

Question 3.9

Answer: The number of devices connected to your Wi-Fi network may be at its limit. Rinnai recommends reviewing your router setup or consulting your router manufacturer.

Question 3.10

Answer: Revoke Remote through the Rinnai Touch App is the only option.

4. General

Question 4.1

Answer: The Rinnai Touch App will use very little data - the equivalent of downloading one average size JPEG image per month.

Question 4.2

Answer: Check your router documentation or contact the router manufacturer/service provider.

Question 4.3

Answer: The Rinnai Touch App is compatible with iOS and Android operating systems.

Question 4.4

Answer: You may be prompted when an update is available depending on your settings. Alternatively, please visit the 'App Store' or 'Google Play' on your smart device.

Question 4.5

Answer: When an error exists, the Rinnai Touch App displays the warning indicator ⚠️ on the top right hand side of the smart device screen. NOTE - The App may not be able to connect if a Rinnai Touch Wi-Fi Module error exists.

Question 4.6

Answer: No. Full system resets must be done from a Wired (Master) Networker Controller.

Question 4.7

Answer: The Rinnai Touch Wi-Fi Kit and Rinnai Touch App is backward compatible with Wired Networker Wall Controller models N-C3 and N-C6, but depending on the system configuration, there may be some limitations. For example, on the N-C3 and N-C6, the App may not display the actual room temperature(s).

Question 4.8

Answer: No.

Question 4.9

Answer: Yes, a power board that incorporates a switch at each socket and contains surge and overload protection.