Sun Joe Cordless Pole Hedge Trimmer - Tool Only

OPERATOR'S MANUAL

Model: 24V-PHT17-CT

Form No. SJ-24V-PHT17-CT-880E-M

IMPORTANT! Safety Instructions

All Operators Must Read These Instructions Before Use

Always follow these safety guidelines. Failure to do so may result in serious bodily injury or death.

General Power Tool Safety Warnings

WARNING! Read all safety warnings and all instructions. Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

Save all warnings and instructions for future reference.

The term "power tool" in the warnings refers to your mains-operated (corded) power tool or battery-operated (cordless) power tool.

DANGER! This indicates a hazardous situation, which, if not followed, will result in serious injury or death.

WARNING! This indicates a hazardous situation, which, if not followed, could result in serious injury or death.

CAUTION! This indicates a hazardous situation, which, if not followed, could result in minor or moderate injury.

Work Area Safety

  1. Keep work area clean and well lit – Cluttered or dark areas invite accidents.
  2. Do not operate power tools in explosive atmospheres, such as in the presence of flammable liquids, gases or dust – Power tools create sparks which may ignite the dust or fumes.
  3. Keep children and bystanders away while operating a power tool - Distractions can cause you to lose control.

Electrical Safety

  1. Power tool plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with earthed (grounded) power tools. Unmodified plugs and matching outlets will reduce risk of electric shock.
  2. Avoid body contact with earthed or grounded surfaces, such as pipes, radiators, ranges and refrigerators - There is an increased risk of electric shock if your body is earthed or grounded.
  3. Do not expose power tools to rain or wet conditions – Water entering a power tool will increase the risk of electric shock.
  4. Do not abuse the cord. Never use the cord for carrying, pulling or unplugging the power tool. Keep cord away from heat, oil, sharp edges or moving parts. Damaged or entangled cords increase the risk of electric shock.
  5. When operating a power tool outdoors, use an extension cord suitable for outdoor use. Use of a cord suitable for outdoor use reduces the risk of electric shock.

Personal Safety

  1. Stay alert, watch what you are doing and use common sense when operating a power tool. Do not use a power tool while you are tired or under the influence of drugs, alcohol or medication – A moment of inattention while operating power tools may result in serious personal injury.
  2. Use safety equipment. Always wear eye protection – Safety equipment such as dust mask, non-skid safety shoes, hard hat, or hearing protection used for appropriate conditions will reduce personal injuries.
  3. Avoid accidental starting. Ensure the switch is in the off-position before plugging in - Carrying power tools with your finger on the switch or plugging in power tools that have the switch on invites accidents.
  4. Remove any adjusting key or wrench before turning the power tool on – A wrench or a key left attached to a rotating part of the power tool may result in personal injury.
  5. Do not overreach. Keep proper footing and balance at all times - This enables better control of the power tool in unexpected situations.
  6. Dress properly. Do not wear loose clothing or jewelry. Keep your hair, clothing and gloves away from moving parts - Loose clothes, jewelry or long hair can be caught in moving parts.
  7. If devices are provided for the connection of dust extraction and collection facilities, ensure these are connected and properly used – Use of dust collection can reduce dust-related hazards.

Power Tool Use + Care

  1. Do not force the power tool. Use the correct power tool for your application – The correct power tool will do the job better and safer at the rate for which it was designed.
  2. Do not use the power tool if the switch does not turn it on and off – Any power tool that cannot be controlled with the switch is dangerous and must be repaired.
  3. Disconnect the battery pack from the power tool before making any adjustments, changing accessories, or storing power tools – Such preventive safety measures reduce the risk of starting the power tool accidentally.
  4. Store idle power tools out of the reach of children and do not allow persons unfamiliar with the power tool or these instructions to operate the power tool – Power tools are dangerous in the hands of untrained users.
  5. Maintain power tools. Check for misalignment or binding of moving parts, breakage of parts and any other condition that may affect the power tool's operation. If damaged, have the power tool repaired before use – Many accidents are caused by poorly maintained power tools.
  6. Keep cutting tools sharp and clean – Properly maintained cutting tools with sharp cutting edges are less likely to bind and are easier to control.
  7. Use the power tool, accessories and tool bits etc., in accordance with these instructions and in the manner intended for the particular type of power tool, taking into account the working conditions and the work to be performed – Use of the power tool for operations different from intended use could result in a hazardous situation.

Service

Have your power tool serviced by a qualified repair person using only identical replacement parts. This will ensure that the safety of the power tool is maintained.

Additional Safety Rules for Pole Hedge Trimmer

  1. Remove any blade that has been damaged. Always make sure that the blade is installed correctly and securely fastened before each use. Failure to do so can cause serious injury.
  2. Hold the pole hedge trimmer by insulated gripping surfaces only, because the cutter blade may contact hidden wiring. Cutter blades contacting a "live" wire may electrify exposed metal parts of the power tool and could give the operator an electric shock.
  3. Maintain a firm grip on both handle and pole while cutting with the blade. Keep the blade away from body.
  4. Hold pole hedge trimmer properly, e.g., with both hands. Loss of control can cause personal injury.
  5. Check the hedge for foreign objects before operation, e.g., center fences. Take care that the cutting device does not come in contact with wire or other metal objects.
  6. Service on the product must be performed by qualified repair personnel only. Service or maintenance performed by unqualified personnel could result in injury to the user or damage to the product.
  7. Keep all parts of the body away from the cutting blade. Do not remove cut material or hold material to be cut when blades are moving. Make sure the switch is off and the battery is removed when clearing jammed material. A moment of inattention while operating the pole hedge trimmer may result in serious personal injury.
  8. Carry the pole hedge trimmer by the handle with the cutting blade stopped. When transporting or storing the pole hedge trimmer always keep the blade covered. Proper handling of the pole hedge trimmer will reduce possible personal injury from the cutter blades.
  9. Do not use the pole hedge trimmer if the switch does not turn it on and off. Any power tool that cannot be controlled with the switch is dangerous and must be repaired.
  10. Use the pole hedge trimmer and accessories in accordance with these instructions, taking into account the working conditions and the work to be performed. Use of the power tool for operations different from intended use could lead to a hazardous situation.
  11. Do not overreach and keep the balance at all times. Always be sure of the footing on slopes. Walk when operating the power tool, never run.
  12. Do not touch moving hazardous parts before the battery pack is removed and the moving hazardous parts have come to a complete stop.
  13. Always wear eye and ear protection. Wear protective mask if necessary. Dress properly, do not wear loose clothing or jewelry that could become caught in moving parts of the unit. Safe, sturdy, nonskid footwear should always be worn. Long hair should be tied back.
  14. Do not use the machine in bad weather conditions, especially when there is a risk of lightning.
  15. Inspect the area to be cut and remove any foreign objects that will influence your cutting. If the foreign objects cannot be removed, e.g. wire fences, please mark and remember it to avoid touching them during cutting.

DANGER! Keep hands away from blade. Contact with blade will result in serious personal injury.

Training

  1. Read the instructions carefully. Be familiar with the controls and the proper use of the product.
  2. Never allow people unfamiliar with these instructions or children to use the product. Local regulations can restrict the age of the operator.
  3. Keep in mind that the operator or user is responsible for accidents or hazards occurring to other people or their property.

Preparation

  1. This product can cause serious injuries. Read the instructions carefully for the correct handling, preparation, maintenance, starting and stopping of the product. Become familiar with all controls and the proper use of the product.
  2. Never allow children to use the pole hedge trimmer.
  3. Beware of overhead power lines.
  4. Never operate the product while people, especially children, or pets are nearby.
  5. Dress properly. Do not wear loose clothing or jewelry, which can be caught in moving parts. Use of sturdy gloves, non-skid footwear and safety glasses is recommended.
  6. Wear eye protection and stout shoes at all times while operating the product.
  7. If the cutting attachment strikes any foreign object or the product starts making any unusual noise or vibration, switch the product off, allow the product to stop, remove the battery, and take the following steps:
    1. inspect for damage;
    2. check for, and tighten, any loose parts;
    3. have any damaged parts replaced or repaired with parts having equivalent specifications.

Operation

  1. Use the product only in daylight or good artificial light.
  2. Keep hands and feet away from the cutting device at all times and especially when switching on the motor.
  3. Before using the product and after any impact, check for signs of wear or damage and repair as necessary.
  4. Always remove the battery:
    1. whenever leaving the product unattended;
    2. adjusting the working position of the cutting device;
    3. before clearing a blockage;
    4. before checking, cleaning or working on the product;
    5. after striking a foreign object;
    6. whenever the product starts vibrating abnormally.
  5. Ensure that the pole hedge trimmer is correctly located in a designated working position before starting the motor.
  6. While operating the pole hedge trimmer, always ensure that the operating position is safe and secure, especially when using steps or a ladder.
  7. Do not operate the pole hedge trimmer with a damaged or excessively worn cutting device.
  8. Always ensure that all handles and guards are fitted when using the pole hedge trimmer. Never attempt to use an incomplete pole hedge trimmer or one fitted with an unauthorized modification.
  9. Always use two hands to operate a pole hedge trimmer.
  10. Always be aware of your surroundings and stays alert for possible hazards of which you may not be aware due to the noise of the product.
  11. Take care against injury to feet and hands from the cutting device.
  12. Always ensure that the air vents are kept clear of debris.
  13. Wear slip-resistant foot protection and protective clothing when using this product.
  14. Always keep proper footing and operate the product only when standing on a fixed, secure and level surface. Change working positions regularly to avoid tiredness and ensure a comfortable working position at all times.
  15. Never use replacement parts or accessories not provided or recommended by the manufacturer.
  16. The use of this product may be restricted by regional or local regulations.

Vibration + Noise Reduction

To reduce the impact of noise and vibration emission, limit the time of operation, use low-vibration and low-noise operating modes as well as wear personal protective equipment.

Take the following points into account to minimise the vibration and noise exposure risks.

  1. Only use the product as intended by its design and these instructions.
  2. Ensure that the product is in good condition and well maintained.
  3. Use correct attachments for the product and ensure they are in good condition.
  4. Keep tight grip on the handles/grip surface.
  5. Maintain this product in accordance with these instructions and keep it well lubricated (where appropriate).
  6. Plan your work schedule to spread any high vibration tool use across a longer period of time.

Emergency

Familiarize yourself with the use of this product by means of this instruction manual. Memorize the safety directions and follow them to the letter. This will help to prevent risks and hazards.

  1. Always be alert when using this product, so that you can recognize and handle risks early. Fast intervention can prevent serious injury and damage to property.
  2. Switch off and remove the battery if there are malfunctions. Have the product checked by a qualified professional and repaired, if necessary, before you operate it again.

Residual Risks

Even if you are operating this product in accordance with all the safety requirements, potential risks of injury and damage remain. The following dangers can arise in connection with the structure and design of this product:

  1. Health defects resulting from vibration emission if the product is being used over long periods of time or not adequately handled and properly maintained.
  2. Injuries and damage to property due to broken cutting attachments or the sudden impact of hidden objects during use.
  3. Danger of injury and property damage caused by flying objects.

WARNING! This product produces an electromagnetic field during operation. This field may under some circumstances interfere with active or passive medical implants! To reduce the risk of serious or fatal injury, we recommend persons with medical implants to consult their doctor and the medical implant manufacturer before operating this product.

Battery & Charger Safety Instructions

NOTE: This unit is the tool only. The battery and the charger are not included. They must be purchased separately.

Model 24V-PHT17-CT is compatible with the iON+ 24V System batteries and chargers. See page 17 for more information.

We pay a great deal of attention to the design of every battery pack to ensure that we supply you with batteries that are safe, durable and have a high energy density. The battery cells have a wide range of safety devices. Each individual cell is initially formatted and its electrical characteristic curves are recorded. This data is then used exclusively to be able to assemble the best possible battery packs.

Despite all the safety precautions, caution must always be exercised when handling batteries. The following points must be obeyed at all times to ensure safe use. Safe use can only be guaranteed if undamaged cells are used. Incorrect handling of the battery pack can cause cell damage.

IMPORTANT! Analyses confirm that incorrect use and poor care of high-performance batteries are the main factors responsible for personal and/or product damage.

WARNING! Use only approved replacement batteries; other batteries may damage the pole hedge trimmer and cause it to malfunction.

CAUTION! To reduce the risk of injury, charge the iON+ 24V lithium-ion battery pack only in its designated iON+ 24V lithium-ion charger. Other types of chargers present risk of fire, personal injury and damage. Do not wire a battery pack to a power supply plug or car cigarette lighter. Such misuse will permanently disable or damage the battery pack.

WARNING! To reduce the risk of electric shock, always unplug the charger before performing any cleaning or maintenance. Do not allow water to flow into the charger. Use a Ground Fault Circuit Interrupter (GFCI) to reduce shock hazards.

Battery tool use and care

  1. The battery pack supplied with your pole hedge trimmer is only partially charged. The battery pack has to be charged completely before you use the tool for the first time.
  2. For optimum battery performance, avoid low discharge cycles by charging the battery pack frequently.
  3. Store the battery pack in a cool place, ideally at 77°F (25°C) and fully charged.
  4. Lithium-ion batteries are subject to a natural aging process. The battery pack must be replaced at the latest when its capacity falls to just 80% of its capacity when new. Weakened cells in an aged battery pack are no longer capable of meeting the high power requirements needed for the proper operation of your pole hedge trimmer, and therefore pose a safety risk.
  5. Do not throw battery packs into an open fire as this poses a risk of explosion.
  6. Do not ignite the battery pack or expose it to fire.
  7. Do not exhaustively discharge batteries. Exhaustive discharge will damage the battery cells. The most common cause of exhaustive discharge is lengthy storage or non-use of partially discharged batteries. Stop working as soon as the performance of the battery falls noticeably or the electronic protection system triggers. Place the battery pack in storage only after it has been fully charged.
  8. Protect batteries and the tool from overloads. Overloads will quickly result in overheating and cell damage inside the battery housing even if this overheating is not apparent externally.
  9. Avoid damage and shocks. Immediately replace batteries that have been dropped from a height of more than one meter or those that have been exposed to violent shocks, even if the housing of the battery pack appears to be undamaged. The battery cells inside the battery may have suffered serious damage. In such instances, please read the waste disposal information for proper battery disposal.
  10. If the battery pack suffers overloading and overheating, the integrated protective cutoff will switch off the equipment for safety reasons.

IMPORTANT! Do not press the ON/OFF switch any more if the protective cut-off has been activated. This may damage the battery pack.

  1. Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
  2. Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
  3. Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
  4. Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
  5. Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 266°F (130°C) may cause explosion.
  6. Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
  7. Use power tools only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.

Information about the charger and the charging process

  1. Please check the data marked on the rating plate of the battery charger. Be sure to connect the battery charger to a power supply with the voltage marked on the rating plate. Never connect it to a different mains voltage.
  2. Protect the battery charger and its cord from damage. Keep the charger and its cord away from heat, oil and sharp edges. Have damaged cords repaired without delay by a qualified technician at an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Charger Operation

WARNING! Charge only iON+ 24V lithium-ion battery packs with its compatible iON+ 24V lithium-ion quick charger. Other types of batteries may cause personal injury and damage. To reduce the risk of electric shock, do not allow water to flow into the charger's AC/DC plug.

TOOL ONLY

BATTERY + CHARGER SOLD SEPARATELY

In order to operate this cordless pole hedge trimmer you will need an iON+ 24V System battery and charger. See page 17 for battery and charger options and specifications, or for more information visit sunjoe.com.

When to Charge the iON+ 24V Lithium-iON Battery

NOTE: The iON+ 24V lithium-ion battery packs do not develop a "memory" when charged after only a partial discharge. Therefore, it is not necessary to run down the battery pack before inserting the charger plug.

Charging the Battery

  1. Push the push lock buttons on the battery to pull the battery pack out from the battery compartment (Fig. 1).
  2. Depending on your Snow Joe® + Sun Joe® charger model, how to recharge your lithium-ion battery will vary. You may either insert your 24-volt battery into the 24VCHRG-QC Quick Charger (sold separately) or the 24VCHRG-DPC Dual Port Charger (sold separately) (Figs. 2 – 3).
  3. The battery indicator LEDs will illuminate one by one during the charging process. Unplug the charger immediately when the 3 LEDs are all illuminated.
  4. The 24VCHRG-QC Quick Charger (sold separately) and the 24VCHRG-DPC Dual Port Charger (sold separately) are also equipped with additional charging indicating lights which will indicate the charging status (Figs. 2 – 3).

CAUTION! FIRE HAZARD. When disconnecting the charger from the battery, be sure to unplug the charger from the outlet first, then disconnect the charger from the battery.

WARNING! This charger does not automatically turn off when the battery is fully charged. Please take care not to leave the battery plugged into the charger. Switch off or unplug the charger at the mains when charging is complete.

  1. Timely recharging of the battery will help prolong the battery's life. You must recharge the battery pack when you notice a drop in the equipment's power.

Assembly

WARNING! The pole hedge trimmer must be fully assembled before operation! Do not use a pole hedge trimmer that is only partly assembled or assembled with damaged parts!

WARNING! Do not install the battery until assembly is complete. Failure to comply could result in accidental starting and possible serious personal injury.

Follow the assembly instructions step-by-step and use the figures provided as a visual guide to easily assemble the unit.

NOTE: Take care of small parts that are removed during assembly or when making adjustments. Keep them secure to avoid loss.

Assembling the Tool

The telescoping pole and trimmer head come unassembled. Ensure that the pole hedge trimmer is assembled properly before using.

  1. Align the telescoping pole with the trimmer head.
  2. Insert the telescoping pole into the trimmer head locking base until the lock holes click into place (Fig. 4).
  3. Slide the locking collar onto the locking base and turn clockwise to secure (Fig. 5).
  4. Make sure the rear handle is properly aligned with the blade.

WARNING! Make sure the telescoping pole is inserted to a full stop and the locking collar is properly tightened before using the pole hedge trimmer.

WARNING! Failure to lock the telescoping pole as directed above could result in serious injury or death.

NOTE: To disassemble the unit, screw the locking collar counterclockwise to unlock the trimmer head, and remove the screw on the lock base with a screwdriver. Then the trimmer head can be pulled out from the pole (Fig. 6).

Attaching the Shoulder Strap

WARNING! Always attach the shoulder strap to the pole hedge trimmer. Use the shoulder strap to help support the trimmer while in use; do not carry the pole hedge trimmer with only your hands.

  1. Wear the shoulder strap over your non-dominant shoulder so that the hook stays on the side of your dominant hand.
  2. Fasten the carabiner hook to the bracket on the pole (Fig. 7).
  3. Adjust the length of the strap to attain a comfortable working position.

WARNING! In case of emergency, tug the quick-release latch on the shoulder strap. The machine will be released from the strap (Fig. 8).

Operation

WARNING! Always wear safety goggles or safety glasses with side shields when operating power tools. Failure to do so could result in objects being thrown into your eyes, resulting in possible serious injury.

WARNING! Do not use any attachments or accessories not recommended by the manufacturer of this product. The use of attachments or accessories not recommended can result in serious personal injury.

TOOL ONLY

BATTERY + CHARGER SOLD SEPARATELY

In order to operate this cordless pole hedge trimmer you will need an iON+ 24V System battery and charger. See page 17 for battery and charger options and specifications, or for more information visit sunjoe.com.

Starting + Stopping

WARNING! Ensure the blade does not touch any objects before turning on the pole hedge trimmer.

CAUTION! Starting, stopping, and restarting a DC motor repeatedly within a few seconds can generate a great deal of heat and damage the motor. To protect the life of your cordless pole hedge trimmer, always wait at least five seconds after stopping before restarting the pole hedge trimmer.

  1. Insert the battery in the battery compartment (Fig. 9).
  2. To turn the tool ON, push and hold the safety lock button (located on the rear handle) with your thumb and then squeeze the trigger with your fingers. Once the tool is running, you can release the safety lock button (Fig. 10).
  3. To turn the tool OFF, release the trigger (Fig. 10).

NOTE: Do not press the trigger until you are ready to make a cut.

CAUTION! Blade coasts after being turned off. Do not use under wet conditions. Do not store with switch locked on.

Adjusting the Telescoping Pole

  1. Turn off the pole hedge trimmer and remove the battery.
  2. Unclip the clamp to release the pole (Fig. 11).
  3. Extend the pole to the desired length (Fig. 12).

NOTE: Push poles toward each other to shorten the pole or pull them away from each other to lengthen the pole. Only extend the pole to the minimum length required to reach the hedges to be trimmed.

  1. Lock the pole in position by closing the clamp (Fig. 13), and ensure that the pole is secure. If the pole telescopes when the clamp is closed, the nut may need tightening.

WARNING! Extend the telescoping pole only to the length required to reach the hedges being trimmed. Adjust your hand placement on the telescoping pole of the pole hedge trimmer in order to keep proper balance. Do not attempt to use the pole hedge trimmer at a length which does not allow you to achieve proper footing and balance at all times!

WARNING! Failure to lock the telescopic pole clamp as directed could result in personal injury.

Adjusting Pivoting Head

The pole hedge trimmer head can be pivoted into 6 different cutting angles.

  1. Turn off the pole hedge trimmer and remove the battery.
  2. Place the pole hedge trimmer on a sturdy flat surface.
  3. Press and hold the pivot button and adjust the trimmer head to the desired angle. (Fig. 14).
  4. Release the pivot button. If it does not return to its original position, rotate the trimmer head slightly until you can feel it lock into place (Fig. 14).

NOTE: Failure to properly secure the trimmer head may result in personal injury and/or property damage.

WARNING! The trimmer head can be adjusted in six different positions. Always ensure the head is securely locked! Do not attempt to use the pole hedge trimmer with the head in any other position or unlocked!

CAUTION! Do not place your hand between pivoting head and locking base. Failure to heed this caution could result in a pinch point injury.

General Operation

  1. Check the tool, battery as well as accessories for damage before each use. Do not use the tool if it is damaged or shows wear.
  2. Double check that the accessories and attachments are properly fixed.
  3. Always hold the tool on its pole and handle. Keep the pole and handle dry to ensure safe support.
  4. Ensure that the air vents are always unobstructed and clear. Clean them if necessary with a soft brush. Blocked air vents may lead to overheating and damage the tool.
  5. Turn the tool off immediately if you are disturbed while working by other people entering the working area. Always let the tool come to a complete stop before putting it down.
  6. Do not overwork yourself. Take regular breaks to ensure you can concentrate on the work and have full control over the tool.

Trimming Times

HedgesTrimming Times
Green leaf hedgesJune to October
EvergreensApril to August
Conifers and other fast growing shrubsEvery 6 – 8 weeks

Cutting Tips

WARNING! Always hold the pole hedge trimmer with both hands. Never hold shrubs with one hand and operate pole hedge trimmer with the other. Failure to heed this warning can result in serious injury.

WARNING! Clear the area to be cut before each use. Remove all objects such as cords, lights, wire, or loose string which can become entangled in the cutting blade and create a risk of serious personal injury.

Using the Pole Hedge Trimmer

  1. To use the pole hedge trimmer for trimming tall, hard-to-reach hedges or shrubs, hold the trimmer at the position shown below (Fig. 15). Pivot the power head to several different positions to shape or sculpt shrubs or hedges.
  2. To use pole hedge trimmer for trimming the bottoms and sides of hedges and shrubs, hold the pole trimmer at the position shown below (Fig. 16).
  3. To use pole hedge trimmer for trimming low-lying foliage or ground cover, hold the pole hedge trimmer at the position as shown below (Fig. 17).

CAUTION! Do not use the pole hedge trimmer for cutting stems greater than 0.6" (1.6 cm) (or approximately 2/3 in. thick).

Use the pole hedge trimmer only for cutting normal shrubbery found around houses and buildings.

Do not force the pole hedge trimmer through dense growth. A slight back and forth sawing action may ease the cutting of larger, more dense growth. If the pole hedge trimmer begins to slow down, reduce the rate of speed at which you are trying to cut. If the pole hedge trimmer becomes jammed, immediately turn the trimmer off. Remove the battery and clear the jammed debris from the cutter blades.

Care + Maintenance

WARNING! Before inspecting, cleaning, or servicing the machine, remove the battery and wait for all moving parts to stop. Failure to follow these instructions can result in serious personal injury or property damage.

WARNING! If the trimmer falls, carefully inspect it for damage. If the blade, handle, or any other part are cracked, bent, or may affect the trimmer's operation, it must be repaired before it is used again.

Storage

  1. Stop the motor and remove the battery.
  2. Clean the pole hedge trimmer thoroughly before storing.
  3. Always place the blade cover on the blade before storing or transporting the pole hedge trimmer. Use caution to avoid the sharp teeth of the blade.
  4. Store the pole hedge trimmer indoors, in a dry place that is inaccessible to children. Keep away from corrosive agents such as garden chemicals and de-icing salts.
  5. Always store the pole hedge trimmer in a place that is inaccessible to children. The ideal storage temperature is between 50°F and 86°F (10°C and 30°C).
  6. We recommend using the original package for storage or covering the product with a suitable cloth or enclosure to protect it against dust.

Service + Support

If your Sun Joe® cordless pole hedge trimmer requires service or maintenance, please call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Model + Serial Numbers

When contacting the company or reordering parts, you will need to provide the model and serial numbers of your product. These are found on the decal affixed to the housing or handle of your cordless pole hedge trimmer. Copy these numbers into the space provided below.

Optional Accessories

WARNING! ALWAYS use only authorized Snow Joe® + Sun Joe® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this pole hedge trimmer. Contact Snow Joe® + Sun Joe® if you are unsure whether it is safe to use a particular replacement part or accessory with your pole hedge trimmer. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

AccessoriesItemModel
1ION+ 24V 2.0 Ah Lithium-Ion Battery
Battery Charge Time Max:
24VCHRG-QC: 55 min | 24VCHRG-DPC: 55 min
Battery Runtime Max: 50 min
24VBAT-LTE
2iON+ 24V 2.5 Ah Lithium-Ion Battery
Battery Charge Time Max:
24VCHRG-QC: 1 hr 10 min | 24VCHRG-DPC: 1 hr 10 min
Battery Runtime Max: 1 hr
24VBAT-LT
3¡ON+ 24V 4.0 Ah Lithium-Ion Battery
Battery Charge Time Max:
24VCHRG-QC: 1 hr 50 min | 24VCHRG-DPC: 1 hr 50 min
Battery Runtime Max: 1 hr 40 min
24VBAT
4ION+ 24V 5.0 Ah Lithium-Ion Battery
Battery Charge Time Max:
24VCHRG-QC: 2 hrs 20 min | 24VCHRG-DPC: 2 hrs 20 min
Battery Runtime Max: 2 hrs
24VBAT-XR
5ION+ 24V Lithium-Ion Battery Quick Charger24VCHRG-QC
7ION+ 24V Lithium-Ion Battery Dual Port Charger24VCHRG-DPC
8Universal wall bracket with mounting hardwareSJWB
(Fits most Snow Joe® + Sun Joe® tools)

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe® + Sun Joe® to provide notice of such changes. Accessories can be ordered online at sunjoe.com or via phone by contacting the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Sun Joe® + Sun Joe® Customer Promise

ABOVE ALL ELSE, Snow Joe® + Sun Joe® are dedicated to you, our customer. We strive to make your experience as pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal operating conditions. We think it's important that you know what you can expect from us. That's why we created the Snow Joe® + Sun Joe® promise.

OUR PROMISE: Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase. If your product does not work, or there's an issue with a specific part, we will fix this by either sending you a free replacement part or by sending you a new or comparable product at no charge. How cool is that! Before you know it, you'll be back in action cutting, sawing, mowing, washing and...?

PRODUCT REGISTRATION:

Snow Joe®, LLC ("Snow Joe® + Sun Joe®") strongly encourages you to register your purchase. You can register online at snowjoe.com/register, or by printing and mailing in a registration card available online from our website, or calling our Customer Service Department at 1-866-SNOWJOE (1-866-766-9563), or by e-mailing us at help@snowjoe.com. Failure to register your product purchase will not diminish your warranty rights. However, registering your purchase will allow Snow Joe® + Sun Joe® to better serve you with any of your customer service needs.

WHO CAN SEEK WARRANTY COVERAGE?

This Warranty is extended by Snow Joe® + Sun Joe® to the owner of this Machine (a "Machine" consists of a product powered by a motor) for residential and personal household use only. This Warranty does not apply to products used for commercial, rental or re-sale purposes. Should ownership of this machine change during the 2-year period, please update the Machine's owner information at snowjoe.com/register.

WHAT IS COVERED?

Snow Joe® + Sun Joe® warrants to the owner that if this Machine fails within 2 years from the date of purchase due to a defect in material or workmanship or as a result of normal wear and tear from ordinary household use, Snow Joe® + Sun Joe® will send a replacement part or product, as needed, free of charge and with free shipping to the original purchaser.

If, in Snow Joe® + Sun Joe®'s sole discretion, the failed Machine cannot be repaired with a part, Snow Joe® + Sun Joe® will elect to either (A) send a new Machine at no charge and with free shipping or (B) refund the full purchase price to the owner.

WHAT IS NOT COVERED?

This Warranty does not apply to the Machines that have been used commercially or in non-household applications. This Warranty does not cover cosmetic changes that do not affect performance. This Warranty is only valid if the Machine is used and maintained in accordance with the instructions, warnings and safeguards contained in the owner's manual. Snow Joe® + Sun Joe® will not be responsible for the cost of any unauthorized warranty repairs. This warranty does not cover any cost or expense incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this product while waiting for a replacement part or unit under this warranty.

Wearing parts like belts, augers, chains and tines are not covered under this warranty, and can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563). Batteries are covered in full for 2 years from the date of purchase.

Repair, replacement or refund of the purchase price are the exclusive remedies of purchaser and the sole liability of Snow Joe® + Sun Joe® under this warranty. No employee or representative of Snow Joe® + Sun Joe® is authorized to make any additional warranty or any modification to this warranty which may be binding upon Snow Joe® + Sun Joe®. Accordingly, purchaser should not rely upon any additional statements made by any employee or representative of Snow Joe® + Sun Joe®. In no event, whether based on contract, indemnity, warranty, tort (including negligence), strict liability or otherwise, shall Snow Joe® + Sun Joe® be liable for any special, indirect, incidental, or consequential damages, including, without limitation, loss of profit or revenue.

Some states do not allow limits on warranties. In such states, the above limitations may not apply to you.

Outside the USA, other warranties may apply.

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