Welcome
Thanks for choosing Mecool TV stick. Read through these instructions carefully to set up your Mecool TV stick and begin streaming your favorite movies and TV shows.
Package Contents
- MECOOL TV Stick
- USB Cable
- User Manual
- USB Power Adapter
- BT Remote Control
Product Overview: MECOOL TV Stick
HDMI connector: Connect to an HDMI port on a TV.
LED: Displays the status of the TV stick.
Micro USB port: Connect the Micro USB connector to this port.
USB: Play media files, software upgrades, etc., from a U disk.
USB Y-CABLE
Micro USB connector: Connects to the Micro USB port on the TV Stick.
USB power connector: Connects to the USB power adapter.
Get Started: Connect the TV Stick to your TV
- Plug the TV Stick into an HDMI port on your TV.
- Connect the micro-USB cable between the Stick and the included power adapter. Plug the power adapter into an A/C power outlet.
- Turn on your TV, then press the TV's Input or Source button to select the HDMI input that the TV stick is connected to. The LED light on the TV stick will light up, and the screen will display the remote control pairing interface.
BT Voice Remote Guide
1 Microphone: Used for voice commands.
2 Indicator Light: Shows the status of the remote.
3 Voice Control: Activates voice commands.
4 Power On/Off: Turns the device on or off.
5 TV Input Switch: Switches between TV inputs.
6 Bookmark: Bookmarks content.
7 Settings: Accesses device settings.
8 Navigate to Left: Moves left in menus.
9 Navigate to Up: Moves up in menus.
10 Navigate to Right: Moves right in menus.
11 Navigate to Down: Moves down in menus.
12 Live TV: Accesses live TV content.
13 Return: Goes back to the previous screen.
14 Shortcut Key to Home Page: Directly accesses the home screen.
15 Volume Up: Increases volume.
16 PAGE+: Navigates to the next page.
17 Volume Down: Decreases volume.
18 PAGE -: Navigates to the previous page.
19 Quick one-click access to YouTube: Opens YouTube directly.
20 Quick one-click access to Spotify: Opens Spotify directly.
21 Quick one-click access to Prime Video: Opens Prime Video directly.
22 Quick one-click access to Google Play: Opens Google Play directly.
23 Mute: Mutes or unmutes audio.
24 Press to Confirm: Confirms selection.
Before you begin, locate the 2 AAA batteries for the mecool TV stick Remote. Insert the 2 AAA batteries into the TV stick Remote control.
BT Remote Control Pairing
Press and hold the VOL- and OK button on the remote control until the indicator on the remote control flashes. After the pairing is successful, it will automatically quit this menu.
Visual description: A diagram shows a remote control being held near a TV screen labeled 'smart device'. Text indicates to 'long press the [Volume-] and [OK] until the led blink'. A progress bar shows 'Searching', 'Connecting', and 'Success' with a blinking LED indicator.
Connect to Network
Mecool TV stick requires a wireless connection. Connect your device to the Internet to access movies, TV shows, games, and other apps. The TV Stick will automatically detect wireless networks in your area. Select your network and enter the password to connect.
Important Notes
- For optimal wireless performance, do not place your TV Stick in an enclosed cabinet, as it impacts signal strength to the device and remote control.
- For TV Stick, use the HDMI extension cable if your TV Stick is blocked by an object that may impact signal strength to the device and remote control.
Sign in to your Google Account
To use Google Assistant and Google Play Store, you must sign in to your Google Account.
System Settings Function: Change the System Language
Open Settings - Device Preferences - Language to select the system language.
Firmware Update
Run the update app, select OTA update; the device will detect and update to the latest version. Note: DO NOT power off the device during the updating process. Please do not download any third-party software to upgrade. This product uses a genuine system. The upgrade will only operate through OTA, or please contact the dealer to upgrade.
Factory Data Reset
Open "Settings-Device Preferences-About-Factory Reset". Be careful to do this, as after a factory data reset, all data will be erased.
Troubleshooting
In any case, please do not open it by yourself or try to repair the TV stick, so as not to invalidate the warranty. If any problem occurs, you can check it first by referring to the methods listed below. If you are unable to resolve the issue through the list below, please contact the dealer for assistance.
| Problem | Solution |
|---|---|
| TV no signal | 1. Disconnect the power cable from the power outlet. Wait for one minute then reconnect it. 2. Make sure that the power cable is securely connected. 3. Make sure the white light is on after the TV stick is turned on. 4. Confirm that the TV signal source has been switched to the HDMI channel inserted by TV Stick. 5. Wait 1 minute after turning on the TV stick, then press the power off button of the remote when it is against the TV stick (Note: please only press the button once at one time). 5 seconds later, if the TV stick automatically turns red, the TV stick is working normally. Check if the cable connection is working and the TV source settings are correct. If the TV stick does not turn red light, please contact the seller for help. |
| WIFI connection fails | 1. Check signal strength for WIFI connection; the TV Stick may be too far away from the WIFI router. 2. Make sure the password is entered with correct upper or lower case letters. 3. Check if the TV stick is connected correctly to WIFI. 4. Try powering off and unplugging the TV stick to restart. 5. Try restarting the WIFI router, and also check for interference or WIFI channel problems. |
| Unable to use voice function | 1. Make sure the BT remote control is paired successfully in the settings-Remotes&Devices menu. 2. Make sure the TV stick is connected to the network. Please play a YouTube video to confirm that the network is working. 3. Go to the settings-Remotes&Devices menu, delete the remote from the list and pair it again. |
| The remote control does not respond sometimes | 1. Please replace the battery and try again. 2. Please confirm that the use distance is within 6 meters. 3. Confirm if the Bluetooth remote control matches successfully in the setup menu. |
| Play video but no sound | 1. Make sure that the volume of the TV and TV stick is not muted or set to zero. 2. If the play source is a special format, you can contact the dealer to help do a test verification. |
| Some apps cannot be searched | As TV Stick used the Android TV system, the Google Play Store is also the TV version, which all the apps from it are designed for the TV version. The apps in it are all the TV version. There is no mobile version of the app. If you can't find the app you want to download, it means that this app does not have the TV version. If you need to install and use such apps, please contact the dealer to help check if you can find the appropriate compatible version for use. |
| Other questions | If there are any other problems that cannot be solved yourself, or you do not understand some features for this device, please contact the dealer directly; we are happy to help. |
FCC Warning
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.
Google, Google Play, YouTube and Android TV are trademarks of Google LLC.
Google Assistant is not available in certain languages and countries.
Customer Service
Email: mecool.service@gmail.com
