Electrolux PURE Q9 Vacuum Cleaner
Instruction and Troubleshooting Guide
Models: PQ91-20G, PQ91-3EM, PQ91-30B, PQ91-3BW
About This Guide
This document provides instructions for using and troubleshooting your Electrolux PURE Q9 vacuum cleaner. It is available in multiple languages.
For the latest information and full product details, please visit the official Electrolux website: www.electrolux.com.
Specific regional websites:
- Australia: shop.electrolux.com.au
- Korea: www.electroluxshop.co.kr/
- New Zealand: www.electroluxvacuums.co.nz/parts-and-service/all-parts
Note: The availability of consumables and accessories may vary by region and country.
Getting Started and Usage
The PURE Q9 vacuum cleaner comes with various accessories for different cleaning needs. Key components include the main unit, floor nozzle, crevice tool, brush nozzle, charging stand, and optional accessories like the Performance kit or Home and car kit.
Charging the Vacuum Cleaner:
Place the vacuum cleaner on the charging stand, ensuring the contact plates on the vacuum align with the charging pins on the stand. Connect the charger plug to the stand socket and the adapter to the wall socket. The battery level is indicated by LED lights. Charging typically takes between 14 to 55 minutes depending on the battery voltage and desired charge level (e.g., 15 min for 25.2V, 25 min for 21.6V, 55 min for full charge).
Battery Indicators: The LED lights show the current battery charge level, from 0% to 100%.
Brush Roll Clean Function: This function helps remove fibers and hairs from the brush roll. It can be activated by pressing and holding the button for 5-15 seconds. For optimal performance, ensure the vacuum is placed on the charging stand for at least 5 minutes to reset this function.
UV Light Function (Bed Pro Nozzle): The Bed Pro nozzle may feature a UV light for sanitization. Ensure the nozzle is in contact with the surface. The UV light might not activate on very dark or patterned fabrics. Use the UV Active button to turn the light on.
Important Dimensions: Ensure clearances are less than 4cm for certain operations.
Maintenance: Regular cleaning of filters and dust containers is recommended. Filters may need replacement; refer to www.electrolux.com for details.
Troubleshooting Common Issues
Refer to the table below for solutions to common problems encountered with the Electrolux PURE Q9 vacuum cleaner.
| Problem | Cause | Solution |
|---|---|---|
| Product stops or doesn't start | Product might be overheated. | Turn off the vacuum cleaner. Check if the nozzle, cyclone, or filters are blocked. Let the product cool down for a minimum of 2 hours. If the product still does not work, contact an authorized Electrolux service centre. |
| Battery is empty (last LED blinks). | Charge the vacuum cleaner. | |
| Water / Liquid has been sucked into the product. | Stop the product and let it dry for 48 hours. Do not put the product in the charging stand! If the product is still not working, contact an authorized Electrolux service centre. Note: Damage to the motor caused by water or liquids is not covered by the warranty. | |
| Low suction power | Filters are dirty. | Wash the filters and put them back according to the instruction manual. If needed, replace the filters (www.electrolux.com). |
| Dust container is full. | Empty the dust container and clean the filter. | |
| Floor nozzle is blocked. | Remove the floor nozzle and check if something is stuck in the nozzle/brushroll. | |
| Air channel is blocked. | Remove the handheld cleaner to check if something is stuck in the nozzle. | |
| Product is not charging | Product is not placed correctly in the charging stand. | Make sure that the contact plates on the back side of the vacuum cleaner are in contact with the charging pins on the stand. |
| Charger plug is not plugged in. | Make sure the charger plug is connected to the charging stand socket, and the charging adapter is plugged into the wall socket. | |
| Charging will not occur if room temperature is below 5°C or over 35°C to protect the battery and electronics. | Store/charge the product indoors in a room temperature between 5°C - 35°C. | |
| Charging is taking longer than 4 hours | Room temperature is over 35°C. | Charging time will be longer if the temperature is high, which is normal. Store/charge the product in a normal room temperature. |
| Brush roll doesn't rotate | Floor nozzle not properly attached to the cleaner. | Attach the floor nozzle so the button locks it in place. |
| Brush roll is jammed. | Remove the brush roll and clear the brush roll from hairs and fibres. | |
| Headlights in the floor nozzle do not work | Brush roll is jammed. | Remove the brush roll and clear the brush roll from hairs and fibres. |
| The Brush Roll Clean function does not work | Brush roll clean has been used for longer than 30 seconds. | Put the vacuum cleaner in the charging stand for at least 5 minutes to reset the Brush Roll Clean function. |
| UV light on Bed Pro nozzle is not lighted. | Bed nozzle is too far from surface. | Make sure the Bed Pro Nozzle is in contact with the surface. |
| The UV light may not always be activated when the nozzle is used on some dark colored or patterned bed sheets. | Use the Bed Pro nozzle on lighter colored bed sheets. | |
| UV Active button not pressed ON. | Press the UV button. | |
| The brush roll in the Bed Pro nozzle is not rotating | Too much fibres or hairs in the brush roll. | Remove the brush roll and clear the brush roll from hairs and fibres. |
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