Manuals+

Opengear ACM5504-5-G-W-I Quick Start Guide

Thank you for purchasing the ACM5504-5-G-W-I appliance. This Quick Start walks you through installation and configuration. More details are available in the User Manual which can be downloaded from http://opengear.com/documentation.

Step 1: Check kit contents

Verify the following items are included:

  • ACM5504-5-G-W-I device
  • One wireless & 3G antenna
  • UTP cables (Straight 319014 & crossover 319015)
  • DB9F-RJ45 adapters
  • Rack & DIN rail mount tabs
  • DIO connector block
  • 12V DC power pack
  • Quick Start guide

Step 2: Configure the hardware

  • Attach rubber feet to the base and connect any desired mounting tabs.
  • Screw the 3G antenna onto the main CELL (M) connector and the wireless antenna onto the main WIFI (M) connector. If you have a 3G diversity/GPS antenna or Wi-Fi antenna, screw it onto CELL A (or WIFI A).
  • The ACM5504-5-G-W-I supports GSM carriers globally. Your carrier will provide a SIM card for your data plan. Unscrew the SIM card access panel, insert the SIM card into the bottom SIM slot with contacts facing downward and the notch to the RHS. Replace the SIM card access panel. Refer to the User Manual for multiple SIM installation.
  • Connect the LAN Ethernet port on the rear to your network or directly to a computer for initial setup. Connect any management LAN devices to the ETHERNET 1-4 ports.
  • Plug your serial console devices into SERIAL 1-4 ports (all Cisco-straight compatible RJ45 pin-out). Connect your USB devices to the two USB ports.
  • Plug in the green screw terminal block and attach external sensors and DIO.

  • Note: Refer to the ACM5500-I Addendum for RS422/485 and DIO details.

  • Apply power. The ACM5504-5-G-W-I can be powered externally by:
    • Connecting the provided external power pack to the 12VDC barrel socket.
    • Connecting an external 9 to 24 VAC source to the 12VDC barrel socket.
    • Connecting +9V to 30 VDC to the DC PWR and GND terminals on the green terminal block.

  • Note: If you ordered the -SDC option, you will have an external DC-DC power converter. The converter power cable/connector plugs into the 12VDC socket. This converter supports input voltages from +/- 36V DC to 72V DC.

  • The ACM5504-5-G-W-I is ready for activation when the PWR status LED on the front panel is lit steady, and the H/B (heartbeat) LED is flashing.

Step 3: Connect to the smart appliance

The default LAN IP Address is 192.168.0.1 (subnet mask 255.255.255.0). With a web browser on any computer connected to the ACM5504-5-G-W-I:

  • Enter https://192.168.0.1 into the address bar.

  • Note: The connected computer must have an IP address in the same network range (192.168.0.x) as the ACM5504-5-G-W-I. Alternatively, you can use the ARP Ping command to set the IP address. Refer to the User Manual or online FAQ for details. The ACM5504-5-G-W-I also has DHCP client enabled by default, so it will automatically accept any network IP address assigned by a DHCP server on your network. It will respond at both 192.168.0.1 and its DHCP address.

  • Log in using the default system username 'root' and password 'default'. A Welcome screen listing basic configuration steps will be displayed.
  • It is recommended to set up a new Administrator user (in the 'admin' group with full access privileges) and log in as this user for all ongoing administration functions, rather than continuing as 'root'.
  • Select System: Administration. Enter and confirm a new System Password, then click Apply.

Step 4: Set up the cellular connection

  • Select the Internal Cellular Modem tab on the System: Dial menu.
  • Check 'Enable' for Dial-Out Settings and enter the carrier's APN. For example, for AT&T (USA) enter 'i2gold', for Telstra (Australia) enter 'telstra.internet'.

  • Note: Your GSM carrier may have provided connection details. Generally, you only need to enter the supplied APN and leave other fields blank. If provided a PIN code, you may need to use it to unlock the SIM card.

  • If you need to use alternate DNS servers, check 'Override returned DNS Servers' and enter the IP addresses of the DNS servers.
  • Check 'Apply'. A radio connection will be established with your cellular carrier.
  • Verify the cellular connection status:
    • The 'Connection Status' shows 'Connected' in the Failover & Out-of-Band tab on the Status: Statistics page. You can also check your allocated IP Address.
    • You can measure the received signal strength (RSSI) from the Cellular Statistics tab on the Status: Statistics screen. Values are categorized as: -99 dbm to -90 dbm is Weak, -89 dbm to -70 dbm is Medium, -69 dbm or greater is Strong.

  • Note: The cellular connection status can also be observed from the CELLULAR LED. OFF indicates reset mode or no power. When powered, it turns ON. While searching for service, it flashes off briefly every 5 seconds. Once a radio connection is established (after APN configuration), the WWAN LED blinks at a rate proportional to traffic signal strength: OFF = Low, Blinking Slow = Low to Medium, Blinking Fast = Medium to High, and ON = Strong.

Step 5: Default cellular router mode

The default setup routes IP traffic from the appliance's Management LAN (ETHERNET) and Wireless Network (WIFI) interfaces to the Internal Cellular Modem (CELL). By default, the primary Network Interface (LAN) is not routed.

Routing behavior is controlled by the Network Forwarding settings on System: Firewall. IP Masquerading settings allow forwarded networks to hide behind and share the cellular IP address when routing to external networks.

To directly access the ACM5504-5-G-W-I, it requires a Public IP address. Many carriers offer corporate mobile data plans with a Public (static or dynamic) IP address for an additional fee. Alternatively, this service is available through a cellular airtime reseller (MVNO) and is often called an M2M data SIM.

  • If you have a static Public IP address plan, you can access the ACM5504-5-G-W-I using the Public IP Address provided by the carrier. This address is also displayed on the Failover & Out-of-Band tab on the Status: Statistics page.
  • If you have a dynamic Public IP address plan, a dynamic DNS (DDNS) can be configured. Refer to the User Manual or online FAQ for setup steps. Once configured, you can access the ACM5504-5-G-W-I using the allocated domain name.
  • By default, most carriers offer a consumer-grade service that assigns a dynamic Private IP address to cellular devices. This IP address is masqueraded by the carrier, and inbound connections are blocked.
  • With such a plan, the Failover & Out-of-Band tab on the Status: Statistics page will show your carrier has allocated a Private IP Address (e.g., in the range 10.x.x.x, 172.x.x.x, or 192.168.x.x).
  • To enable inbound access with such a plan, use Call Home with Opengear VCMS or set up an outbound VPN connection. Refer to the User Manual or online FAQ for details.

Step 6: Device connectivity

  • To configure Wi-Fi AP or Wi-Fi client functionality, use the Wireless Network Interface tab on the System: IP page.
  • To configure serial consoles, set the serial port settings, desired protocols, and logging levels via Serial & Network: Serial Port.
  • Attached USB devices are auto-configured. You can access USB console ports, modems, or external USB flash drives. The ACM5504-5-G-W-I also has an internal 4GB flash drive.
  • You can enable SSH tunneled access through the ACM5504-5-G-W-I to locally networked devices (Hosts) using Serial & Network: Network Hosts.
  • Configure user access to these devices via Serial & Network: Users & Groups.

Step 7: Alternate modes and other functions

The ACM5504-5-G-W-I offers several alternate access modes:

  • Failover Mode: The System: IP menu sets the LAN Ethernet Network Interface (or Wireless Network client connection) as the main network connection, and the Internal Cellular modem as the Failover Interface. This is activated when a network fault is detected. The cellular connection remains idle in a low-power state, connecting to the cellular carrier only when primary and secondary ping probes are unsuccessful.
  • Out-of-Band (OOB) Access Mode: The cellular connection is always on, awaiting incoming access from a remote site wanting to access the appliance itself or attached managed devices. External access to serial devices and local services is configured in the Service Access tab on the System: Services page. For managed network devices, forwarded access is configured by adding Port/Protocol Forwards on the System: Firewall page. SDT or SSH tunneled access is configured by adding Serial & Network: Network Hosts and permitted Users & Groups.

The ACM5504-5-G-W-I offers many more advanced functions, including: Automated Response, Alerts & Logging facility, management of third-party power devices with UPS & RPC Connections, Serial Port Cascading, external Authentication, VPN, Distributed Monitoring, Custom Scripting, and a Command Line Interface.

Refer to the User Manual for details.

Important: Please register your product to activate the warranty and automatically receive advice of future firmware updates. Go to: http://opengear.com/product-registration.html

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