EZVIZ H7C 2K+ Security Camera User Manual

About this Manual

This user manual provides instructions for using and managing the EZVIZ product. It includes descriptions and explanations of features, pictures, charts, and images. Information is subject to change without notice due to firmware updates or other reasons. The latest version can be found on the EZVIZ website: www.ezviz.com.

Trademarks Acknowledgement

EZVIZ™, and other EZVIZ trademarks and logos are the properties of EZVIZ. Other trademarks and logos mentioned belong to their respective owners.

Legal Disclaimer

The product is provided "AS IS" with all faults. EZVIZ disclaims all warranties, express or implied, including merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. EZVIZ is not liable for any special, consequential, incidental, or indirect damages arising from the use of this product. EZVIZ's total liability for damages will not exceed the original purchase price of the product. EZVIZ is not liable for damages resulting from improper installation, usage, national interests, force majeure, or third-party products/software. Use of products with internet access is at the user's own risk. EZVIZ is not responsible for abnormal operation, privacy leakage, or damages from cyber-attacks, but will provide technical support. Users must comply with local surveillance and data protection laws. EZVIZ is not liable for use with illegitimate purposes. In case of conflict with applicable law, the latter prevails.

Overview

1. Package Contents

• Camera (x1)
• Power Adapter (x1)
• Power Cable (x1)
• Drill Template (x1)
• Mounting Plate (x1)
• Screw Kit (x1)
• Regulatory Information (x2)
• Quick Start Guide (x1)

? The appearance of the power adapter is subject to the actual one you have bought.

2. Basics

Front View:

• Spotlight / IR Light
• PTZ Lens
• LED Indicator
• MIC
• IR Light
• Wide-angle Lens

Rear View:

• Speaker
• Ethernet Port
• Power Port

Device Indicators and Buttons

Setup

Follow these steps to set up your camera:

1. Get the EZVIZ app, and log in to your EZVIZ app account.
2. Power on your camera.
3. Add your camera to your EZVIZ account.

1. Get the EZVIZ App

1. Connect your mobile phone to Wi-Fi (suggested).
2. Download and install the EZVIZ app by searching “EZVIZ” in the App Store or Google Play™.
3. Launch the app and register an EZVIZ user account.

? If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for EZVIZ.

2. Power-on

Connect the camera to a power outlet with the power adapter and power cable (5V 2A) to power on.

? It is recommended to use the power cable and power adapter included in the package.

? When the LED indicator flashes blue quickly, it indicates that the camera is ready for network configuration.

3. Connect to the Internet

There are two connection methods:

• Wired Connection: Connect the camera to a router. Refer to Option A.
• Wireless Connection: Connect the camera to Wi-Fi. Refer to Option B.

3.1 Option A: Wired Connection

1. Connect the camera to the LAN port of your router with an Ethernet cable (purchase separately).

? When the LED indicator turns slow-flashing blue, it indicates that the camera has connected to the Internet.

2. Log in to your account using the EZVIZ app.
3. On the Home screen, tap the '+' icon on the upper-right corner to go to the Scan QR Code interface.
4. Scan the QR code on the Quick Start Guide cover or on the body of the camera.
5. Follow the EZVIZ app wizard to add the camera to your EZVIZ app account.

3.2 Option B: Wireless Connection

? When the LED indicator flashes blue quickly, it indicates that the camera is ready for network configuration. Please use the EZVIZ app to finish Wi-Fi configuration.

1. Log in to your account using the EZVIZ app.
2. On the Home screen, tap the '+' icon on the upper-right corner to go to the Scan QR Code interface.
3. Scan the QR code on the Quick Start Guide cover or on the body of the camera.
4. Follow the EZVIZ app wizard to finish Wi-Fi configuration and add the camera to your EZVIZ app account.

? If you want to change your camera's Wi-Fi, press and hold the RESET button for 4 seconds and repeat the steps above.

Installation

1. Installation Location

Choose a location with a clear, unblocked field of view and a good wireless signal to the camera. Keep these tips in mind:

• Remove the protective film from the lens.
• Make sure the wall is strong enough to withstand three times the weight of the camera.
• It is recommended to set detection sensitivity on the EZVIZ app when selecting the location. This allows you to verify if motion can be detected and adjust sensitivity based on the size and distance of the detected object.

2. Install the Micro SD Card (Optional)

• Rotate the sphere upwards until you see the card slot.
• Insert the Micro SD card (sold separately) into the card slot.

3. Install the Base

The camera can be placed horizontally or mounted on the ceiling. Ceiling mounting is used as an example here.

? Please install the device indoors as the device is not waterproof.

• Make sure the ceiling is strong enough to withstand three times the weight of the camera.
• Avoid positioning the camera in an area that receives a lot of light shining directly into the camera lens.
• Recommended mounting height: 3 meters above the ground.

Steps for mounting:

1. Place the drill template onto the surface you have chosen to mount the camera.
2. (For cement wall/ceiling only) Drill screw holes according to the template, and insert three anchors.
3. Use three metal screws to fix the camera base.

4. Install the Camera

Mount the camera to the base, and turn it clockwise until it is fixed.

? When installing upside down, make sure the logo on the bracket is aligned with the direction of the wide-angle lens.

View Your Device

? The app interface may change due to version updates. Please refer to the actual interface.

1. Live View

When you launch the EZVIZ app, the device page displays the live view. You can view and listen to a live feed, take snapshots or recordings, and choose video definition as needed.

Available Icons and Functions:

2. Settings

In the settings page, you can configure the device parameters:

EZVIZ Connect

1. Use Amazon Alexa

These instructions enable you to control your EZVIZ devices with Amazon Alexa. Refer to Troubleshooting if you encounter difficulties.

Before you start, make sure that:

1. EZVIZ devices are connected to the EZVIZ app.
2. In the EZVIZ app, turn off "Image Encryption" in the Device Settings page.
3. You have an Alexa-enabled device (e.g., Echo Spot, Echo-Show, Fire TV).
4. The Amazon Alexa app is installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

1. Open the Alexa app and select "Skills and Games" from the menu.
2. Search for "EZVIZ" and select the EZVIZ skill.
3. Tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to allow Alexa to access your EZVIZ account.
6. You will see "EZVIZ has been successfully linked". Tap DISCOVER DEVICES to allow Alexa to find your EZVIZ devices.
7. Go back to the Alexa app menu, select "Devices", and your EZVIZ devices will be listed.

Voice Command

Discover a new smart device via the "Smart Home" menu or Alexa Voice Control. Once found, you can control it with voice commands. Your device's name can be modified in the EZVIZ app.

Troubleshooting

What do I do if Alexa fails to discover my device? Check for Internet connection problems. Try rebooting the smart device and re-discovering it on Alexa.

Why does the device's status show "Offline" on Alexa? Your wireless connection might be disconnected. Reboot the smart device and re-discover it on Alexa. Check if your router has Internet access.

2. Use Google Assistant

With Google Assistant, you can activate your EZVIZ device and watch live using voice commands.

Required devices and apps:

1. A functional EZVIZ app.
2. In the EZVIZ app, turn off "Image Encryption" and turn on "Audio" in Device Settings.
3. A TV with functional Chromecast.
4. The Google Assistant app on your phone.

To get started:

1. Set up the EZVIZ device and ensure it works properly on the app.
2. Download the Google Home app and log into your Google account.
3. On the Home screen, tap '+' and select "Set up device".
4. Tap "Works with Google", search for "EZVIZ", and select the EZVIZ skill.
5. Enter your EZVIZ username and password, and tap Sign in.
6. Tap the Authorize button to allow Google to access your EZVIZ account.
7. Tap "Return to app".
8. Follow the steps to complete authorization. EZVIZ service will be listed under your services.
9. Try commands using the camera's name. Users can manage devices individually or in groups.

See the link for more information: Google Assistant Integration.

FAQ

Q: If the camera is offline, will the video recording be continued?

A: If the camera is powered on but disconnected from the Internet, video recording on the micro SD card will continue, but cloud recording will stop. If the camera is powered off, both types of recording will stop.

Q: Why is the alarm triggered when nobody is in the image?

A: Try setting the alarm sensitivity lower. Note that vehicles and animals can also trigger the alarm.

Q: What if I forget my password?

A: Go to the EZVIZ app > login page, tap "Forgot password?", enter your account's email address or phone number, and follow the prompts to reset your password.

Q: Why can't I receive my verification code?

A:

1. If registered via email, check your junk mail. If still not received, check with your email provider about filters.
2. If registered via mobile number, confirm your mobile can receive SMS short codes.
3. If still not received, contact support@ezviz.com with your number, country, and time of request.

Q: How to solve Wi-Fi configuration failed?

A: Check the following:

1. Ensure your mobile phone is connected to a working Wi-Fi network.
2. Check network conditions: Ensure no firewall or limits. Ensure the router can distribute IP addresses (DHCP is enabled by default).
3. Reset your camera, ensure it's in ready or Wi-Fi configuration mode, then use the EZVIZ app for configuration.

Q: How to get the device verification code (6 capital letters)?

A: The code is usually found on the device sticker/label. Alternatively, find it in the EZVIZ app: Settings > Device Information > Verification Code.

Initiatives on the Use of Video Products

EZVIZ is committed to responsible technology use. Video products record real scenes and can be valuable, but improper use can infringe on privacy and rights. EZVIZ advocates for responsible and lawful use to create a positive environment.

Key initiatives include:

1. Respecting privacy: Display warning notices in public areas and obtain consent in non-public areas.
2. Objective recording: Users should identify involved parties to avoid infringement. Be aware that audio recording captures conversations.
3. Data usage: Video products are tools; users are responsible for lawful and ethical data handling, respecting laws, conventions, and privacy rights.
4. Data security: Implement measures to prevent data leakage, misuse, and intrusions, including access control and network security.
5. Promoting safety: Video products enhance safety. Abusing them for unlawful activities contradicts their value. Users are encouraged to establish their own rules for proper and thoughtful use.

Information for Private Households

Regarding waste equipment disposal:

1. Separate Collection: Electrical and electronic equipment (waste equipment) must be disposed of separately from unsorted municipal waste, using special collection and return systems.
2. Batteries and Lamps: Separate waste batteries and rechargeable lamps from the main equipment before handing them in, unless the equipment is prepared for reuse by a waste management authority.
3. Returning Waste Equipment: Households can return waste equipment free of charge to public waste management collection points or manufacturer/distributor take-back points. Stores with significant sales areas for electrical/electronic equipment are required to take back old equipment.
4. Privacy Notice: Waste equipment may contain sensitive personal data. End users are responsible for deleting data before disposal.
5. Symbol Meaning: The "crossed-out wheelie bin" symbol indicates the device must be collected separately from unsorted municipal waste at the end of its service life.