Insignia Top Control Dishwasher

Introduction

Congratulations on your purchase of a high-quality Insignia product. Your NS-DWH2BS8/NS-DWH2SS8/NS-DWR2BS8/NS-DWR2WH8/NS-DWR2SS8 represents the state of the art in dishwasher design and is designed for reliable and trouble-free performance.

IMPORTANT SAFETY INSTRUCTIONS

CAUTION: RISK OF ELECTRIC SHOCK DO NOT OPEN

⚡ This symbol indicates that dangerous voltage constituting a risk of electric shock is present within your dishwasher.

❗ This symbol indicates that there are important operating and maintenance instructions in the literature accompanying your dishwasher.

WARNING - When using your dishwasher, follow basic safety precautions, including the following:

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Clean only with a damp cloth.
6. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
7. Make sure that the available AC power matches the voltage requirements of this appliance.
8. Refer all servicing to qualified service personnel. Servicing is required when the appliance has been damaged in any way or it does not operate normally.

WARNING

Electric Shock Hazard

Failure to follow these instructions can result in electric shock, fire, or death.

1. WARNING-DANGER—Never allow children to play with, operate, or crawl inside the dishwasher.
2. Turn off the dishwasher before carrying out user maintenance on it.
3. If a component part is damaged, it must be replaced by the manufacturer, its service agent, or similar qualified persons in order to avoid a hazard.
4. This appliance is intended to be used in household and similar environments.

Basic precautions before use:

• Read all instructions before using the dishwasher.
• The manual does not cover every possible condition and situation that may occur.
• Use the dishwasher only for intended function as described in this manual.
• When loading items to be washed:
  • Load sharp items and knives so that they are not likely to damage the door seal and tub.
  • Load sharp items and knives with the handles up to reduce the risk of cut-type injury.
  • Do not wash plastic items unless they are marked dishwasher safe or the equivalent; if not marked, check with manufacturer for recommendation. Items that are not dishwasher safe may melt and create a potential fire hazard.
  • If the dishwasher drains into a garbage disposal, make sure the disposal is completely empty before running the dishwasher.
  • Do not tamper with the controls.
  • Do not operate your dishwasher unless all enclosure panels are properly in place.
  • Do not touch the heating element during or immediately after use, especially if the sanitize option has been selected.
  • Do not let children abuse, sit, or stand on the door or racks of the dishwasher.
  • Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using, turn on all hot water faucets and let water flow from each for several minutes. This will release any accumulated hydrogen gas. Hydrogen gas is flammable. Do not smoke or use an open flame during this time.
  • Do not store or use combustible materials, gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
  • Use only detergents or rinse agents recommended for use in a dishwasher and keep them out of the reach of children.
  • Keep young children and infants away from the dishwasher when it is operating.

Do not use the dishwasher if it has a damaged power line or plug, and do not plug the dishwasher into a damaged outlet; failure to observe these instructions may result in electrical shock.

Remove the door to the washing compartment when removing an old dishwasher from service or discarding it.

To reduce the risk of injury, do not allow children to play in or on a dishwasher.

SAVE THESE INSTRUCTIONS

Package contents

• Dishwasher
• Hose
• Installation kits
• User Guide
• Installation Guide

Main components

The interior of the dishwasher includes the following components:

• Top light
• Upper spray arm
• Middle spray arm
• Vortex wash arm (left side)
• Lower spray arm
• Top rack
• Cup shelf
• Adjustable upper rack
• Tub gasket
• Silverware basket
• Bottom rack
• Heating element
• Detergent dispenser
• Rinse aid dispenser

Installing and setting up your dishwasher

1. Water supply temperature should be between 120° F and 149° F (49° C and 65° C).
2. Dispose of the discarded appliance and packing material properly.
3. The dishwasher must be grounded or it can result in a risk of electric shock.
4. If there is any damage to the dishwasher, please contact Customer Service. Do not attempt to repair or replace any part yourself.

For information on installing and setting up your dishwasher, refer to the Installation Guide provided.

Before using your dishwasher

1. Remove the interior packing.
2. Clean the interior surface with lukewarm water using a soft cloth.

Finding a suitable location

• This dishwasher is designed to be built-in.
• The dishwasher door must be able to swing fully open.

Providing a proper power supply

Check your local power source. This dishwasher requires a 120V, 60Hz power supply.

Refer to the Installation Guide for additional information.

Understanding your dishwasher's features

How your dishwasher cleans

The dishwasher fills with water, covering the filter area at the bottom. Water is then pumped through the various filter and spray arms, spraying a mixture of hot water and detergent against the soiled surfaces of your dishes and silverware. Soil particles are separated and go down the drain as the dirty water is drained and replaced with clean water. The number of water fills is determined by the cycle selected.

Wash cycle selections

Cycle times are approximate and will vary with options selected. Hot water is necessary to activate dishwasher detergent and melt fatty food soils.

An automatic sensor checks the incoming water temperature and, if it is not hot enough, the timer will be delayed to allow for the water to heat for the main wash of all cycles. This happens even when hi-temp wash is selected, so that higher temperature will be available to handle heavier soil loads.

Filter system

Your dishwasher has a multiple filter system which includes four separate filter meshes. It separates dirty water and clean water into different chambers. The multiple filter system helps your dishwasher to get better performance with less water and less energy.

Smart wash system

Your dishwasher has a smart wash system under the normal wash program which selects the wash cycle based on how large and how soiled the load, permitting your dishwasher to clean more efficiently every time. When a partial load of lightly soiled dishes is placed in the unit, a short wash cycle is automatically selected. When a full load of heavily soiled dishes is placed in the unit, a heavy wash cycle is automatically selected.

Adjustable upper rack

The upper rack of your dishwasher can be raised or lowered to accommodate loading dishes of varying heights in either rack. After removing the 3rd rack, the upper rack clearance height can be adjusted from 8" to 10". The lower rack clearance height can be adjusted from 11" to 13". See “Adjusting the upper rack” on page 14.

Visual representation of rack heights:

• Upper rack clearance: 8" to 10"
• Lower rack clearance: 11" to 13"

Using your dishwasher

Using the control panel

Your dishwasher's control panel is located on the top edge of the door. The door must be opened to make settings and operate the dishwasher.

Cycles

Select a cycle based on the type of dishes to be washed and the level of soil on the dishes. Cycle times are approximate and will vary with options selected. The timer will be delayed to allow for the water to heat for the main wash of all cycles if the sensor detects the water is not hot enough. Below is water use and cycle times under standard conditions.

Functions

Functions can add enhancements to the cycle selected.

• 7 - Air Exchange: Use to exchange the air in your dishwasher every six hours to keep the air fresh.
• 8 - Steam Wash: Use for heavily soiled items. This option adds additional time to the cycle and is available with the Heavy, Normal Wash, and Auto cycles.
• 9 - Child lock: Use to lock all controls to prevent children from accidentally changing the dishwasher cycle or starting the dishwasher. Press the Steam Wash and Vortex Wash buttons simultaneously to select or cancel. The indicator light turns on.
• 10 - Vortex Wash: Use for pots and pans, durable serving bowls, and other large, very dirty, hard-to-clean dishes. Place dishes face down in the lower rack directly above the vortex wash arm in the back left corner. This function is not available for the rinse only cycle.
• 11 - Heated Dry: Use to heat-dry your dishes. This function is not available for the rinse only cycle.
• 12 - Sanitize Rinse: Use to sanitize your dishes and glassware. Maintains the water temperature at 158° F (70° C) max., and is available with the Heavy, Normal Wash, and Auto cycles.

Notes: Certified residential dishwashers are not intended for licensed food establishments. The sanitize cycle is NSF certified.

• 13 - Hi Temp Wash: Use to maintain the water temperature at 140° F (60° C) max. This option is available with the Pots & Pans, Normal wash, and Energy saver cycles.

Controls and indicators

• 14 - Delay: Press repeatedly to delay the start of the selected wash cycle until the desired delay time is shown. You can select from one to 24 hours delay. After selecting the delay time, press START/Cancel once, then close the door within four seconds. The delay begins to count down. If you open the door while delay is running, press Delay for three seconds, then close the door within four seconds to begin the cycle from that point. To cancel the delay and begin the cycle before the delay period is complete, open the door, then press and hold START/Cancel for three seconds.
• 15 - Display: Shows the remaining hours and minutes of the current cycle, delay hours remaining, and error codes. Note: If the remaining time on the display suddenly increases or decreases by several minutes, it means that the Smart Sensor has checked the soil level or the water needs to be heated to reach the required temperature.
• 16 - START/Cancel: Press to start the dishwasher after selecting a cycle and function. Close the door. The cycle indicator begins to blink and the function indicator turns on. If you don't close the door within four seconds of pressing START/Cancel, the dishwasher pauses. Press START/Cancel again to continue. To cancel a running cycle, open the door, then press and hold START/Cancel for three seconds. To load more dishes or pause while running, open the door; a safety mechanism stops the cycle. CAUTION: To avoid injury, open the door slowly and carefully. There is a possibility of hot steam from inside the dishwasher. You can add more dishes before the main wash cycle has started if the detergent dispenser is still closed. If it is open, you can add dishes if the quantity is small. If the quantity is large, restart the cycle.
• 17 - Clean: Turns on after a cycle finishes. Turns off after 30 seconds when the door is opened.
• 18 - Sanitized: Turns on when a sanitized cycle is finished. Turns off after 30 seconds when the door is opened.
• 19 - Rinse Aid: Turns on when you need to add rinse aid.

Basic operation

1. Load the dishwasher (See preparing and loading dishes).
2. Add detergent (See Filling the detergent dispenser on page 18).
3. Add rinse aid, if needed (See Filling the rinse aid dispenser on page 18).
4. Select the cycle you want. The indicator will light when the selection is made.
5. Select the function you want. The indicator will light when the selection is made.
6. To start, press START/Cancel on the control pad.
7. Close the door within four seconds and the wash cycle will begin.

Preparing and loading dishes

Preparing dishes for washing

• Scrape away large pieces of food, bones, pits, toothpicks, and similar items. The continuous filtered wash system will remove the remaining food particles.
• Burned-on foods should be loosened before loading.
• Empty liquids from glasses and cups.
• Foods such as mustard, mayonnaise, vinegar, lemon juice, and tomato-based products may cause discoloration of stainless steel and plastics if allowed to sit for a long period of time. Unless the dishwasher is to be operated at once, it is best to rinse off these types of foods.
• If the dishwasher drains into a garbage disposal, be sure the disposal is completely empty before starting the dishwasher.

Adjusting the top rack

This dishwasher has a convenient top rack for silverware, cutlery, and small items. This rack can be adjusted to accommodate varying loads.

Visual descriptions of top rack adjustments:

• Left and right racks aligned.
• Left rack adjusted to lower position and right rack angled.
• Left rack adjusted to lower position and right rack to upper position.
• Left rack adjusted to lower position and right rack moved to the left.
• Left rack adjusted to lower position and right rack removed.

Loading the top rack

You can place the items in the top rack randomly or in an orderly fashion. The image below shows how to load the top rack for 16 place settings:

Placement guide for top rack:

• Large spoons
• Small spoons
• Forks
• Knives
• Large forks
• Large spoons
• Small forks
• Spoons
• Knives

Adjusting the upper rack

The height of the upper rack can be adjusted to accommodate loading taller dishes in either rack.

1. Lift the rack to move it to the upper position.
2. Press the handle to move it to the lower position.

Visual representation of upper rack in upper and lower positions.

Loading the upper rack

The upper rack is designed for cups, glasses, small plates, bowls, and plastic items marked dishwasher-safe. For best results, place items with the soiled surface facing down or toward the center. Tilt them slightly for better drainage.

Note: Make sure that the loaded dishes do not interfere with the rotation of the middle spray arm, which is located just below the upper rack. You can check this by rotating the middle spray arm by hand.

Loading suggestions are shown for 8, 12, 14, and 16 place settings.

Loading the bottom rack

The bottom rack is designed to accommodate plates, bowls, saucers, and cookware. The adjustable rack lets you load items up to 13 inches high. Large items should be placed along the edge, with the inside faces down, so they do not interfere with the middle or lower spray arms or prevent the detergent dispenser from opening.

The fold-down tines on the bottom rack are provided to support extra large and hard-to-fit items. The tines may be left up for normal use or folded down for more flexible loading of larger items.

Loading suggestions are shown for 8, 12, 14, and 16 place settings.

Loading the silverware basket

The silverware basket is divided into three separate sections, which can be placed in either the upper or lower racks.

Basket sections for: Forks and salad forks, Spoons, Forks and salad forks, Knives, Large forks, Large spoons, Large forks, Knives.

CAUTION: Make sure that nothing protrudes through the bottom of the silverware basket to block the lower spray arm.

Adding a dish

CAUTION: TO AVOID BURN INJURY: Open the door slowly and wait until the spray arms and wash action stop. Hot water may splash out of the dishwasher. Failure to do so may result in injury.

Before adding dishes, refer to Preparing and loading dishes on page 12 for instructions on loading more dishes. Also see information on Start/cancel in the “Controls and indicators” section on page 10. To add or remove items after the wash cycle starts:

1. Open the door slightly and wait a few seconds until wash action stops before completely opening.
2. Add the item, then close the door firmly.
3. Press START/Cancel on the control pad and close the door within four seconds. The cycle automatically resumes.

Filling the detergent dispenser

1. Push the detergent dispenser cover latch downwards to open the detergent cup.
2. Add detergent (dry powder, liquid, or packets) to the cup.
3. Close the detergent dispenser cover.

The amount of detergent required depends on the cycle selected and the soil level on the dishes. Refer to the following table for the recommended amount.

Filling the rinse aid dispenser

Your dishwasher is designed to use a liquid rinse aid. The use of rinse aid greatly improves drying performance after the final rinse. Do not use a solid or bar-type rinse aid. Under normal conditions, the rinse aid will last approximately one month. Try to keep the dispenser full, but do not overfill it.

1. Turn rinse aid dispenser cap 1/4 turn counterclockwise and lift it out.
2. Add rinse aid until liquid touches the indicated fill level. Do not overfill since this can cause oversudsing. Wipe up any spills with a damp cloth. The dispenser holds enough for 35 to 140 washes, depending on the dial setting.
3. Replace the cap and turn it 1/4 turn clockwise.

Factors affecting performance

Using rinse aid

Rinse aid greatly improves drying and reduces water spots and filming. Without rinse aid, your dishes and dishwasher interior will have excessive moisture. In addition, the heated dry option will not perform as well without rinse aid. The rinse aid dispenser, located next to the detergent cup, automatically releases a measured amount of rinse aid during the last rinse.

If spotting and poor drying is a problem, increase the amount of rinse aid dispensed by rotating the dial to a higher number. The dial is located under the dispenser cap.

If the rinse aid is low, the rinse aid light turns on at the beginning and end of the cycle indicating that it is time to refill. Refer to Filling the rinse aid dispenser on page 18.

Water temperature

Hot water is required for optimum dishwashing and drying results. Water entering the dishwasher should be at least 120° F (49° C) to achieve satisfactory results.

To check water temperature entering dishwasher:

1. Turn on the hot water faucet near the dishwasher and let it run for several minutes.
2. Hold a thermometer (a candy or meat thermometer will work) in the water stream to check the temperature. If temperature is below 120° F (49° C), have a qualified person raise the hot water heater thermostat setting.

Important: To make sure that the water entering the dishwasher is hot, run hot water from the nearest hot water faucet to clear cool water from the pipe before starting the cycle.

Heat dry function

The heat dry function, when used with a rinse aid, enhances drying performance. If you do not choose the heat dry function, items in your load that will not be completely dry at the end of the cycle.

Water pressure

For optimum performance, the hot water supply line for your dishwasher must provide water pressure of at least 20 psi and not more than 120 psi. You may experience low water pressure during high-demand periods, such as when laundry or showers are in use while you are washing the dishes. To eliminate this problem, wait until hot water demand is reduced before starting the dishwasher.

Maintaining your dishwasher

CAUTION: TO AVOID BURN INJURY: Allow the heating element to cool before attempting to clean the interior of your dishwasher.

Cleaning the stainless steel panel

Clean the stainless steel door and handle regularly with a soft cloth and standard household cleaner to remove the debris.

CAUTION: Do not use appliance wax, polish, bleach or products containing chlorine to clean the stainless steel door.

Cleaning the control panel

Clean the control panel gently with a soft, lightly dampened cloth.

Cleaning the stainless steel inner door and tub

The tub is made of stainless steel. It will not rust or corrode, even if the dishwasher should be scratched or dented.

Clean the spots on the steel inner door and tub with a damp non-abrasive cloth.

Cleaning the filters

The filters are designed to collect debris and need to be cleaned monthly to maximize wash performance.

1. Remove the bottom rack.
2. Rotate the cylinder filter, then lift it out.
3. Lift the fine filter from the bottom of the tub.
4. Take out the fabric filter.
5. Flush the filters by holding them under running water.
6. Replace the fabric filter.
7. Replace the fine filter.
8. Replace the cylinder filter.
9. Replace the bottom rack.

Cleaning the door and tub gaskets

Clean the door gasket with a damp cloth to remove food particles regularly.

The inside of the dishwasher is self-cleaning under normal use. If needed, the tub gasket can be cleaned with a damp cloth. Use a brush to clean the opening in the end of the gasket.

Cleaning the air gap

If an air gap is installed with your dishwasher, make sure it is clean so the dishwasher will drain properly. The air gap is not part of your dishwasher.

Before you clean the air gap, turn off the dishwasher, then remove the plastic air gap cover and clean with a toothpick.

Protecting your dishwasher for long periods

Your dishwasher should be protected from freezing if you plan to leave it for extended periods in an unheated place. Have a qualified person do the following:

To disconnect service:

1. Turn off the electrical power to the dishwasher at the supply source by moving fuses or tripping the circuit breaker.
2. Turn off the water supply.
3. Place a pan under the inlet valve, then disconnect the water line from the inlet valve and drain it into a pan.
4. Disconnect the drain line from the pump and drain the water into a pan.

To restore service:

1. Reconnect the water, drain, and electrical power.
2. Turn on water and electrical power supply.
3. Fill the detergent cup and the rinse aid cup and run the dishwasher through a heated-wash cycle.
4. Check all connections to make sure they do not leak.

Troubleshooting

Refer to this table to correct minor issues before calling for service.

Error codes

CAUTIONS:

• If an overflow occurs, turn off the main water supply before calling for service.
• If there is water in the base pan because of an overfill or small leak, the water should be removed before restarting the dishwasher.

Troubleshooting

Specifications

ONE-YEAR LIMITED WARRANTY

Definitions:

The Distributor* of Insignia branded products warrants to you, the original purchaser of this new Insignia-branded product ("Product"), that the Product shall be free of defects in the original manufacturer of the material or workmanship for a period of one (1) year from the date of your purchase of the Product (“Warranty Period”).

For this warranty to apply, your Product must be purchased in the United States or Canada from a Best Buy branded retail store or online at www.bestbuy.com or www.bestbuy.ca and is packaged with this warranty statement.

How long does the coverage last?

The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your purchase date is printed on the receipt you received with the Product.

What does this warranty cover?

During the Warranty Period, if the original manufacture of the material or workmanship of the Product is determined to be defective by an authorized Insignia repair center or store personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the Product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Insignia and are not returned to you. If service of Products or parts are required after the Warranty Period expires, you must pay all labor and parts charges. This warranty lasts as long as you own your Insignia Product during the Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product.

How to obtain warranty service?

If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that provides the same amount of protection as the original packaging.

To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents may diagnose and correct the issue over the phone.

Where is the warranty valid?

This warranty is valid only in the United States and Canada at Best Buy branded retail stores or websites to the original purchaser of the product in the country where the original purchase was made.

What does the warranty not cover?

This warranty does not cover:

• Food, beverage, and/or medicine loss/spoilage.
• Customer instruction/education
• Installation
• Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power surges
• Accidental damage
• Misuse
• Abuse
• Negligence
• Commercial purposes/use, including but not limited to use in a place of business or in communal areas of a multiple dwelling condominium or apartment complex, or otherwise used in a place of other than a private home.
• Modification of any part of the Product, including the antenna
• Display panel damaged by static (non-moving) images applied for lengthy periods (burn-in).
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Insignia to service the Product
• Products sold "as is" or "with all faults"
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly illuminated) grouped in an area smaller than one tenth (1/10) of the display size or up to five (5) pixel failures throughout the display. (Pixel based displays may contain a limited number of pixels that may not function normally.)
• Failures or Damage caused by any contact including but not limited to liquids, gels or pastes.

REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

Contact Insignia: 1-877-467-4289

www.insigniaproducts.com

INSIGNIA is a trademark of Best Buy and its affiliated companies.

*Distributed by Best Buy Purchasing, LLC

7601 Penn Ave South, Richfield, MN 55423 U.S.A

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