UCOCARE Baby Camera B1: Quick Installation Guide

Thank you for choosing the UCOCARE security camera. Please read this quick installation guide carefully before use and keep it in good condition.

For outdoor security cameras with solar panels as a backup, if you need a larger memory card (128GB), please contact customer service at support@ucocare.net with your order number or a screenshot of your order. Each customer is eligible for one upgraded 128GB SD card for FREE, on a first-come, first-served basis. Limited quantity available.

UCOCARE is a customer-oriented company dedicated to optimizing products and improving customer service. For any questions or problems, please email support@ucocare.net. Solutions will be provided within 24 hours. Product ideas and suggestions are highly appreciated.

Warning: A 10ft length cable is provided. If it is not long enough, use an extension cord (not included) to ensure optimal camera performance. Do not use a USB extension cable.

Customer Service: support@ucocare.net (Reply within 24 hours)

Before Returning any Unqualified Product: Please Contact Us for a Better Solution. THANK YOU.

I. Appearance Brief

The camera features:

Camera Lens
Infrared LEDs
Status light
Reset Button
Microphone
TF Card slot
Temperature & Humidity sensor
Power port
Speaker

Power port: DC 5V±10%

Status light indicators:

Solid red light on: Camera is turning on or is malfunctioning.
Red Light Blinking (Slowly): Awaiting WiFi connection.
Red Light Blinking (Quickly): Connecting to WiFi.
Blue Light Blinking: Camera is connecting.
Solid Blue Light On: Camera is running correctly.

SD card slot: Supports local SD card storage (Max. 128GB).

Reset: Press and hold for 5 seconds to reset the camera.

II. Product Instructions

1. APP Download and Installation

The CloudEdge app is available for both iOS and Android OS. Search for 'CloudEdge' in the App Store or Google Play, or scan the QR-code to download the app.

Notice: Please allow all required permissions during installation for proper function. Before pairing the camera to WiFi, ensure your smartphone is connected to a 2.4G WiFi signal. If the 2.4G signal is not visible in your WLAN settings, enable it from your router. All routers, including 5G or dual-channel models, come with a 2.4G signal.

2. Accounts Registration

Registration process:

Open the App and click 'Sign up now' to register. If you have an account, click 'Log in'.
Enter a valid email address, tick the privacy agreement, and then enter your nickname and password.

Notes:

Please tick 'Agree' for the 'User Agreement and Privacy Policy'.
If the verification code is delayed due to network issues, please try again later.
If registering via email, check your spam folder for the verification code if it's not received.

Important Notes:

The camera only supports 2.4GHz WiFi networks.
The SSID and password of the router should not exceed 24 characters.

3. Device Adding

Click 'Add Device' or '+' and select the corresponding camera icon.
Select your WiFi network and input the password, then click 'Next'. Note: All routers, including 5G models, have a 2.4G signal. Choose the 2.4G signal during configuration. You can switch back to 5G on your smartphone after pairing if desired.
Scan the QR code displayed on your phone with the camera. When the camera emits a "dong dong dong" sound, click 'Next'.
Ensure your router, mobile device, and camera are placed as close as possible during connection.
Once connected, you have successfully added the camera. Begin monitoring your home.
In the live view interface, click the settings icon to configure common camera functions.

4. Motion Detection Setting

Enable motion detection to monitor human movement in front of the device and receive alarms.
Adjust detection sensitivity levels.
Choose different alarm methods. Sound and light alarms are only active at night.

5. How to Store Recordings

Manual Recording: In live view, click the 'Record' button to start or end manual video recording. Exiting live view automatically stops recording.
Memory Card: The camera supports micro SD cards (not included), up to 128GB.
Cloud Storage Plan: Optional cloud storage subscription allows recording and saving video clips to the cloud for access via the CloudEdge APP. Options include Monthly, Season, or Annual VIP plans. A 7-day free trial is available for new accounts.

6. Video Playback

Video Playback in SD Card: From the main interface, click the 'History-Alert' icon to view today's motion-detected events. Tap any video to play. Use the 'Calendar' to access earlier recordings.
Video Playback in Cloud: From the main interface, click the 'Cloud-Alert' icon to view today's motion-detected events. Tap any video to play.

7. Camera Sharing

Share camera access with family or friends. Only the administrator account bound to the camera initially can share and set up devices. Shared accounts can view live feeds and playback recordings.

Note: Ensure all shared accounts are registered in the same region as the administrator's account.

Click 'Device Share' on the settings page.
Click 'Scan QR Code'.
Scan the QR code of the shared account. You will receive a confirmation notification upon success, and sharing is completed after your agreement. Alternatively, select 'enter account' to search for the account you wish to add. Configuration takes approximately 30 seconds.

8. Alarm Management

To enable crying detection, click 'Alarm Management' and activate 'Crying Detection'.

III. Installation Instructions

Installation Method 1: Use the two large screws included in the box to fix the bracket to the desired mounting position.

Installation Method 2: Place the product directly on a clean and flat table.

Installation Method 3: Use the bundled soft bracket to attach the camera where needed.

IV. Troubleshooting

1. APP can't be registered successfully

Check if the mobile phone's network is normal.
Tick the software service agreement and privacy policy.
Check your spam folder for the verification code.
Use WiFi to register if the mobile network fails. If both mobile network and WiFi prompts cannot obtain the server address, check if other software functions normally.
During installation, allow the app to access your location and all permissions; the system will automatically select the best server.
If issues persist, uninstall and reinstall the app, ensuring all necessary permissions are granted during installation.

2. Unable to connect to the network

2.1 Unable to connect to WiFi:

Enable DHCP on your router.
Ensure the camera is not blacklisted in the router's MAC settings.
Turn off the 5GHz WiFi band on your router. (Contact your router manufacturer if you cannot disable 5GHz WiFi).
After connecting to 2.4GHz WiFi, verify your mobile phone can access the internet.
Confirm your mobile devices are connected to the same network router as the camera.
If the network is normal, reset the camera and reconnect.

2.2 Unable to connect to wired:

Enable DHCP on your router.
Ensure the camera is not blacklisted in the router's MAC settings.
Connect the network cable to your computer first to check the computer's IP address. If the IP address is set manually, go to the router settings and enable the DHCP server.
After enabling the DHCP server, verify your computer can access the internet normally. (If the computer displays DHCP mode, it has obtained an IP address and can access the internet).
Connect the network cable to the device and reset the connection.

2.3 WiFi password reason

Verify the camera's connected WiFi password matches the router's WiFi password.
Check if the entered WiFi password contains spaces or special characters (e.g., @, #, %, &).

2.4 Disconnected 5GHz WIFI, unable to connect to WiFi:

Turn off the 5GHz network and keep the 2.4GHz network active.
Disconnect and restart the router, then restart the camera.
Ensure the WiFi name does not contain the word "5Ghz".

3. Camera matches WiFi successfully, but cannot hear the camera's voice

Reset the camera, then power it off and reconnect it (resetting removes local data).
Place your phone as close as possible to the camera and router during connection.
Turn off the 5GHz WiFi.

4. No pop-up message for motion detection alarm

In your mobile device's system settings, enable permissions for the app to receive push notifications.
Some Android phones may not receive alarm push notifications.
Turn on motion detection within the app.
SMS and email reminders are not supported at this time.

5. Motion detection messages prompt frequently

If motion detection sensitivity is too high, changes in light can also trigger alarms.
Reduce alarm sensitivity (low level is recommended).

6. After inserting SD, it displays damaged

Before inserting the SD card, disconnect the power.
Connect the power after plugging in the card to start.
The SD card must be formatted on a computer before use.
Choose a genuine SD card when purchasing.

7. Watch videos with the same camera on different devices

The master account can share video access with other accounts without quantity limits. Shared accounts have rights to watch, snapshot, and record video.
The app name and password of the main account can be used to log in on other devices to view video and use any function.

8. The scenarios for the reset key

Reset WiFi information.
WiFi exception before connecting to the camera.
WiFi password error.
WiFi drop.
Replace new WiFi.

9. How to view camera on web browser?

Visit https://web.meari.com.cn/. Choose your location, input your account and password to view from the web browser.

Product Information

Product Name: Baby Camera

Model: B1

Brand: UCOCARE

Customer Contact Email: support@ucocare.net