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User Manual for HARVEST models including: NCMR Audio Interface, NCMR, Audio Interface, Interface
Product Manuals - Harvest Technology
File Info : application/pdf, 19 Pages, 1.92MB
DocumentDocumentNCMR AUDIO INTERFACE User Manual TM ® Please read these instructions carefully before using this product Information for your safety The device should only be serviced and maintained by qualified service personnel. Improper repair work can be dangerous. Do not attempt to service this product yourself. Tampering with this device may result in injury, fire, or electric shock. Be sure to use the specified power source for the device. Connection to an improper power source may cause fire or electric shock. Operation Safety Before using the product, ensure all cables are not damaged and connected correctly. If you notice any damage, contact the support team immediately. · To avoid short circuits, keep metal or static objects away from the device. · Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet. · Operating environment temperature and humidity: Temperature: Operating: 0 °C to 35 °C Storage: -20 °C to 65 °C Humidity (non-condensing): Operating: 0% to 90% Storage: 0% to 95% · Contact the support team support@harvest-tech.com.au if you encounter technical problems with the product. Symbols Warning or caution to prevent injury or death, or damage to property. Extra notes on the topic or steps of the instructions being outlined. Further information to content outside the scope of the user guide. Extra pointers or suggestions in executing instructions. Contact and Support User Resources support@harvest-tech.com.au Harvest Technology Pty Ltd 7 Turner Avenue, Technology Park Bentley WA 6102, Australia www.harvest.technology Disclaimer and Copyright Whilst Harvest Technology will endeavor to keep the information in this user guide up to date, Harvest Technology makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the user guide or the information, products, services or related graphics contained in the user guide, website or any other media for any purpose. The information contained in this document is believed to be accurate at the time of release, however, Harvest Technology cannot assume responsibility for any consequences resulting from the use thereof. Harvest Technology reserves the right to make changes to any of its products and associated documentation at any time without notice. Harvest Technology does not assume any responsibility or liability arising out of the application or use of any of its products or associated documentation. Any decisions you make after reading the user guide or other material are your responsibility and Harvest Technology cannot be held liable for anything you choose to do. Any reliance you place on such material is therefore strictly at your own risk. Harvest Technology products, including all hardware, software and associated documentation is subject to international copyright laws. The purchase of, or use of this product convey a license under any patent rights, copyrights, trademark rights, or any other intellectual property rights from Harvest Technology. Warranty The warranty for this product can be found online at: https://harvest.technology/terms-and-conditions/ FCC Compliance Statement NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the user manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. CE/UKCA Compliance Statement Marking by the (CE) and (UKCA) symbol indicates compliance of this device with the applicable directives of the European Community and meets or exceeds the following technical standards. · Directive 2014/30/EU - Electromagnetic Compatibility · Directive 2014/35/EU - Low Voltage · Directive 2011/65/EU - RoHS, restriction of the use of certain hazardous substances in electrical and electronic equipment Warning: Operation of this equipment is not intended for a residential environment and could cause radio interference. Table of Contents Overview 5 Ports ...................................................................................................................................................................5 Connections 6 Typical system setup ......................................................................................................................................6 User Interface ...................................................................................................................................................6 Configuration 8 Initial Login ........................................................................................................................................................8 Dashboard .........................................................................................................................................................9 Network Configuration ..................................................................................................................................10 System Settings .............................................................................................................................................13 Diagnostics......................................................................................................................................................14 Deliverer 15 Appendix 16 Technical Specifications...............................................................................................................................16 Troubleshooting .............................................................................................................................................17 NCMR ® Overview The RiS Nodecom (NCMR) provides a single audio channel for streaming two-way audio to other devices on the customers RiS network Feature Summary · Low latency & bandwidth · User configurable network topology · Small form factor desktop solution · Intuitive user interface Two-way audio streaming solution NCMR Ports Ethernet WiFi Antenna DC in USB-A NCMR USB-A 3.5mm Audio HTG-TEC-GUI-019_0 Release Sep 2022 page 5 of 19 NCMR ® Connections The following audio devices are supported: · USB speakerphone or headset via either USB port (Jabra Speakerphone supplied) · 3.5mm stereo/mono + mic headset or microphone & speaker via the RHS port Typical system setup USB audio device User Interface Status LED Indicator PTT (push to talk) button with LED indicator Power Ethernet Volume | Start/Stop software with LED indicator The NCMR is supplied with a Quick Start Guide for installation. See the User Resources on the last page for access. HTG-TEC-GUI-019_0 Release Sep 2022 page 6 of 19 NCMR Status LED Power on (blue) ® NCMR AUDIO INTERFACE PTT (Push To Talk) (Off) (Blue) (Green) (Red) Software not running Software running Audio connection active, mic muted Audio connection active, mic open Press and Hold Start talking LED Red Release to mute LED Green Open Mic Press 3 times to LED open mic Red Press for 1 sec to mute LED Green VOL (Volume) Press to toggle through audio devices (Blue) (Red) (Green) Speaker Microphone Monitor LED Ring -+ -+ Increase volume Turn clockwise Decrease volume Turn counter-clockwise Mute Decrease volume until LED is rotating Factory Reset Press & hold PTT & VOL buttons Approximately 10 seconds PTT & VOL LED (flashes) PTT & VOL LED (solid) Release PTT & VOL buttons Device will reset to factory default user login and network settings HTG-TEC-GUI-019_0 Release Sep 2022 page 7 of 19 NCMR ® Configuration The NCMR is configured via a web interface. The web interface allows the user to view device information and status, configure network settings (wired and WiFi) and perform system related tasks. The device is shipped in a "factory default" state. Settings must be configured to enable use on the customers RiS network. Initial Login 1 Connect the RIS Nodecom device to your LAN via the Ethernet port and power the device 2 Configure the IPv4 settings of a computer connected to the same network IP 192.168.2.x Subnet 255.255.255.0 Gateway 192.168.2.1 3 Navigate to http://192.168.2.1 from a web browser and login with User admin Password admin 4 Enter a new password Due to the possibility of conflicting IP addresses, only 1 device can be configured at a time. Once network settings have changed, the device can remain connected HTG-TEC-GUI-019_0 Release Sep 2022 page 8 of 19 NCMR ® Dashboard Following initial login, the user will be presented with the WebUI dashboard. The following information and configuration is provided Device · Serial number & uptime Information · Select interface from drop down · Current network status & information Testing · Network connection upload & download speed tests · Ping a device on the network (helpful for network diagnostics) Configuration · See next section Reboot · To reboot the device, select the reboot icon from the top right of any screen and select Confirm HTG-TEC-GUI-019_0 Release Sep 2022 page 9 of 19 NCMR ® Network Configuration RiS devices communicate over a customers "closed" network, ensuring stable and secure transimssion of sensitive data. Device network adapters require IPv4 configuration. Firewall Settings The following port numbers MUST be set to open on customer network devices where applicable Data streaming, device control & connection management · UDP - 2100 to 2200 Device to device communication · UDP - 2025 & 2026 · TCP - 2020 Ethernet connections will take preference over WiFi. Disable or unplug Ethernet cable if WiFi connection is preferred Current network settings can be viewed from LHS of the dashboard Ethernet 1 Select the Ethernet adapter from the dropdown list in the top right of the window 2 Name the interface (optional) and select enabled then Save Changes HTG-TEC-GUI-019_0 Release Sep 2022 page 10 of 19 NCMR ® 3 Select the IP Settings tab, then manual from the drop down 4 Enter network settings as provided by you Network Administrator and select Save Ethernet connections MUST be reset for settings to take effect by · Disconnecting and reconnecting the ethernet cable · Enabling then disabling the connection from the interface settings · Power cycling the device WiFi 1 Select the WiFi adapter from the dropdown list in the top right of the window 2 Name the interface (optional) and select enabled then Save Changes 3 Select the Wireless tab, then manual from the drop down HTG-TEC-GUI-019_0 Release Sep 2022 page 11 of 19 NCMR ® 4 Select from the available networks then Connect or manually enter details then Join Network 5 Select the IP Settings tab 6 Enter network settings as provided by you Network Administrator and select Save HTG-TEC-GUI-019_0 Release Sep 2022 page 12 of 19 NCMR ® System Settings Version Control · Software versions currently installed and resource usage Update Password · Enter details and select Update Factory Reset · Select to set the device to factory defaults (user and network settings) · Select Confirm or Cancel when prompted HTG-TEC-GUI-019_0 Release Sep 2022 page 13 of 19 NCMR ® Diagnostics Network · Network connection information · Select interface from drop down Software · Software versions currently installed and resource usage CPU · Current CPU usage and temperature Memory & Other · Information on other system resources HTG-TEC-GUI-019_0 Release Sep 2022 page 14 of 19 NCMR ® Deliverer RiS device connection and configuration is performed using the Deliverer application. Deliverer User Manual Refer to the Deliverer User Manual for additional information. HTG-TEC-GUI-019_0 Release Sep 2022 page 15 of 19 NCMR ® Appendix Technical Specifications Hardware Physical dimensions Weight Power Environmental Temperature Humidity Audio Input / Output 120 (W) x 50 (H) x 120 (D) mm 0.5 kg Power supply: 5V DC Power consumption (operating): 5W Operating: Storage: Operating: Storage: 0 °C to 35 °C -20 °C to 65 °C 0% to 90% (non-condensing) 0% to 95% (non-condensing) 2 x USB-A - plug & play USB audio devices 3.5mm port - mic in & stereo out Network Ethernet WiFi 1Gbps Ethernet 802.11ac 2.4GHz/5GHz WiFi (supplied antenna must be installed) Accessories (included) Hardware Documentation 1 x Jabra USB speakerphone 1 x USB-C PSU 1 x 1m USB-C to USB-C cable Quick start guide HTG-TEC-GUI-019_0 Release Sep 2022 page 16 of 19 NCMR ® Troubleshooting System Issue Device not powering Cause AC or DC not connected. Resolution Confirm PSU in plugged in and AC supply on Confirm USB-C cable is connected correctly Faulty or incompatible PSU Test with alternative PSU Device overheating Blocked vents If using an alternative PSU ensure it meets required specifications (see "Technical Specifications" on page 16) Ensure device ventilation is not blocked (refer quick start guide) Environmental conditions Ensure device is located in an environment where specified operating conditions are not exceeded Forgot login or network details N/A Factory reset to defaults (see "Factory Reset" on page 7) Network Issue Network issue (Device showing "offline" in Deliverer application) Unable to see WiFi networks Cause Resolution Network not connected or out of range Check Ethernet cable or WiFi is connected Ensure antenna is correctly installed Network settings incorrect Check network settings, contact your network administrator to diagnose network Ensure correct port settings in place (see "Network" on page 17) Device IP address incorrect Confirm IP address of device matches that set in in Deliverer application Deliverer WiFi not enabled Enable WiFi via web interface No networks in range Reduce distance to WiFi router/AP Ensure WiFi antenna correctly installed HTG-TEC-GUI-019_0 Release Sep 2022 page 17 of 19 NCMR ® Audio Issue No audio input and/or output Output volume too low Input volume too low Poor audio quality Cause Device not connected Device not selected Level set too low Level set too low Microphone obstructed or too far away Poor cable connection Damaged device or cable Limited bandwidth Resolution Ensure device is connected and powered on Select correct input and/or output device via the Deliverer application Increase output volume at the connected device or via the Deliverer application Increase mic level at the connected device or via the Deliverer application Ensure microphone is not obstructed Decrease distance to microphone Check cable and connections Replace device and/or cable Reduce bandwidth of video streams HTG-TEC-GUI-019_0 Release Sep 2022 page 18 of 19 User Resources Contact and Support support@harvest-tech.com.au Harvest Technology Pty Ltd 7 Turner Ave, Technology Park Bentley WA 6102, Australia www.harvest.technology All rights reserved. This document is the property of Harvest Technology Pty Ltd. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or ® by any means, electronic, photocopy, recording or otherwise without the written consent of the Managing Director of Harvest Technology Pty Ltd.