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Hanwha Vision - Global Vision Solution Provider
User Manual for Hanwha Vision models including: PNM-C16013RVQ, PNM-C16013RVQ Network Camera, PNM-C16013RVQ, Network Camera, Camera
Hanwha Vision - Global Vision Solution Provider
PNM-C16013RVQ - Hanwha Vision Europe Limited
File Info : application/pdf, 32 Pages, 17.37MB
DocumentDocumentNETWORK CAMERA
User Manual
PNM-C16013RVQ
Network Camera User Manual
Copyright ©2023 Hanwha Vision Co., Ltd. All rights reserved.
Trademark Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this manual are the registered trademark of their respective company.
Restriction Copyright of this document is reserved. Under no circumstances, this document shall be reproduced, distributed or changed, partially or wholly, without formal authorization.
Disclaimer Hanwha Vision makes the best to verify the integrity and correctness of the contents in this document, but no formal guarantee shall be provided. Use of this document and the subsequent results shall be entirely on the user's own responsibility. Hanwha Vision reserves the right to change the contents of this document without prior notice. Design and specifications are subject to change without prior notice. The initial administrator ID is"admin"and the password should be set when logging in for the first time.
Please change your password every three months to safely protect personal information and to prevent the damage of the information theft. Please, take note that it's a user's responsibility for the security and any other problems caused by mismanaging a password.
! OVERVIEW
overview
IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth. (Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents as they may deform or cause damage to the product.)
7. Do not block any ventilation openings, Install in accordance with the manufacturer's instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/ accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lighting storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. This product is intended to be supplied by a UL Listed Power Supply Unit marked "Class 2" or "LPS" or "PS2" and rated from PoE (53 Vdc), 0.45 A.
16. This product is intended to be supplied by isolation power.
17. If you use excessive force when installing the product, the camera may be damaged and malfunction. If you forcibly install the product using non-compliant tools, the product may be damaged.
18. Do not install the product in a place where chemical substances or oil mist exists or may be generated. As edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or near the kitchen table. This may cause damage to the product.
19. When installing the product, be careful not to allow the surface of the product to be stained with chemical substance. Some chemical solvents such as cleaner or adhesives may cause serious damage to the product's surface.
20. If you install/disassemble the product in a manner that has not been recommended, the production functions/ performance may not be guaranteed. Install the product by referring to "Installation & connection" in the user manual.
21. Installing or using the product in water can cause serious damage to the product.
22. Screen distortion could occur outside of the subject distance. 23. While encoding, a real time fps fluctuation of ±1fps could occur. 24. Although a rapid change in temperature could cause frost inside the dome, there will be no problem with the
video. 25. This device has been verified using STP cable. The use of appropriate GND grounding and STP cable
is recommended to effectively protect your product and property from transient voltage, thunderstroke, communication interruption. 26. The operating temperature of the product is -40°C to +55°C (-40°F ~ +131°F).
WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT. Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus. To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.
CAUTION
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN
CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK.
DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.
English _3
overview
Class construction
An apparatus with CLASS construction shall be connected to a MAINS socket outlet with a protective earthing connection.
Battery
Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like. The battery cannot be replaced.
Disconnection Device
Disconnect the main plug from the apparatus, if it's defected. And please call a repair man in your location. When used outside of the U.S., it may be used HAR code with fittings of an approved agency is employed.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
ATTENTION
IL Y A RISQUE D'EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS. These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so. Please use the input power with just one camera and other devices must not be connected. The Micro USB port of the product is provided for easier installation, and is not recommended for monitoring purposes. When a new product box is opened (or during the initial use of the product), moisture might build up on the glass of the camera. The built-up moisture disappears naturally within a few hours after powered on. Do not arbitrarily loosen or tighten the gore valve. The ITE is to be connected only to PoE+ networks without routing to the outside plant. The wired LAN hub providing power over the Ethernet (PoE) in accordance with IEEE 802.3at shall be a UL Listed device with the output evaluated as a Limited Power Source as defined in UL60950-1 or PS2 as defined in UL62368-1. Unit is intended for installation in a Network Environment 0 as defined in IEC TR 62102. As such, associated Ethernet wiring shall be limited to inside the building.
Please read the following recommended safety precautions carefully. ~ Do not place this apparatus on an uneven surface. ~ Do not install on a surface where it is exposed to direct sunlight, near heating equipment or
heavy cold area. ~ Do not place this apparatus near conductive material. ~ Do not attempt to service this apparatus yourself. ~ Do not place a glass of water on the product. ~ Do not install near any magnetic sources. ~ Do not block any ventilation openings. ~ Do not place heavy items on the product. ~ Please wear protective gloves when installing/removing the camera.
The high temperature of the product surface may cause a burn.
User's Manual is a guidance book for how to use the products. The meaning of the symbols are shown below. ~ Reference : In case of providing information for helping of product's usages ~ Notice : If there's any possibility to occur any damages for the goods and human caused by
not following the instruction Please read this manual for the safety before using of goods and keep it in the safe place.
We do not guarantee the quality of third-party products (e.g. lenses, accessories) that you separately purchase.
In particular installation environments, there might be interference in radio communications. When interference of electromagnetic waves occurs between the product and radio communication device, it is recommended to keep a certain distance between the two or change the direction of the receiving antenna.
4_ overview
! OVERVIEW
CONTENTS
OVERVIEW
3
3 Important Safety Instructions 6 Recommended PC Specifications 6 Recommended Micro SD/SDHC/SDXC
Memory Card Specifications 6 NAS recommended specs 7 What's Included 7 Network I/O box - separately sold product 8 Optional Accessories for Installation 10 At a Glance
INSTALLATION & CONNECTION
12
12 Installation 21 Connecting with other Device 22 Connecting audio and alarm I/O
NETWORK CONNECTION AND SETUP
23
23 Connecting the Camera Directly to Local Area Networking
23 Connecting the Camera Directly to a DHCP Based DSL/Cable Modem
24 Using Device Manager 24 Automatically searching camera 24 Configuring IP address 25 Manually registering camera 25 Automatically configuring IP 26 Port Range Forward (Port Mapping) Setup 27 Connecting to the Camera from a Shared
Local PC 27 Connecting to the Camera from a Remote
PC via the Internet
WEB VIEWER
28
28 Connecting to the Camera 29 Password setting 29 Login 29 Camera Web Viewer Setup
APPENDIX
30
30 Troubleshooting
English _5
overview
RECOMMENDED PC SPECIFICATIONS
~ CPU : Intel(R) Core(TM) i7 3.4 GHz or higher ~ RAM : 8G or higher ~ Recommended browser: Chrome ~ Supported browsers: Chrome, Safari, Firefox, MS Edge(chromium based) ~ Supported OS : Windows, Mac, Linux, Android, iOS, Chrome ~ Verification environment
- Windows 10: Google Chrome version 80 or later, Firefox version 72 or later, MS Edge version 83 or later - Mac 10.13/14: Safari version 11.0.1 or later The video play performance of the web viewer depends on the performance of the user's CPU and GPU.
RECOMMENDED MICRO SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS
~ Recommended capacity : 16 GB ~ 512 GB(MLC or 3D TLC type required) ~ Recommended Manufacturers : SanDisk, Transcend, Samsung ~ Product Type : High endurance, Pro endurance ~ The compatibility varies depending on the card manufacturers and types. ~ It is recommended to use a memory card of 16 GB or more that conforms to the UHS-3 class (MLC type)
specification.
J ` Micro SD card can support up to 1 TB if two slots are used. Each slot supports up to 512 GB, and one slot cannot support 1 TB by itself.
NAS RECOMMENDED SPECS
~ Recommended capacity : 200 GB or higher is recommended. ~ For this camera, you are recommended to use a NAS with the following manufacturer's specs.
Recommended products : QNAP NAS, Synology NAS
6_ overview
! OVERVIEW
WHAT'S INCLUDED
Please check if your camera and accessories are all included in the product package. (As for each sales country, accessories are not the same.)
Appearance
Item Name
Quantity
Description
Camera
1
NETWORK I/O BOX - SEPARATELY SOLD PRODUCT
Appearance
Item Name
Description
Model Name
Network I/O box
External connection device for camera's alarm and audio I/O
SPM-4210
Top case
1
Quick Guide (Optional)
1
Cable bushing
1
Extra cable bushing for network cable installation.
Cap Installer
1
Used to connect the RJ45 cable.
M ` Use installation screws of at least M4, L30 for the installation of this product.
English _7
overview
OPTIONAL ACCESSORIES FOR INSTALLATION
You can purchase appropriate optional accessories available.
Wall Mount and Pole Mount
Hanging Mount
In-ceiling Mount
Wall Mount Base
Corner Mount
Cabinet
Conduit Adaptor
SBP-300WMW (Wall Mount)
* SBP-300PMW2 required for pole installation
SBP-300WMW1 (Wall Mount)
* SBP-300PMW2 required for pole installation
SBP-300PMW2 (Pole Mount)
SBP-200HMW
SHD-2000FPW
SBP-300BW1
SBP-300KMW1
SBP-300NBW
SBP-060BA
SBP-390WMW2 (Wall Mount)
* SBP-300PMW2 required for pole installation
8_ overview
! OVERVIEW
Assembly
Ceiling Mount
Individual Parts
Parapet Mount
SBP-300CMTS (Telescopic)
SBP-300CMTW (Telescopic)
SBP-300CMW1 SBP-900CMW
SBP-150CMI SBP-300CMI
SBP-180CMS
SBP-180CMB
SBP-140CMB
SBP-150CMP SBP-300CMP SBP-900CMP
SBP-C15P
SBP-300LMW
SBP-156LMW1 (Telescopic)
English _9
overview
AT A GLANCE
Appearance
a b c
d
Item
a Top case b Dome cover c Camera body d Mount plate
Description Case cover used to protect the main unit.
Case cover used to protect the lens and the main unit.
Body part where the camera lens and connection terminals are included. Plate that fixes the camera when mounting it to the ceiling or attaching it to a separately sold mount.
Components
d
a
e
b
c
Item
a Illumination Sensor b Lens c IR LED
d Reset Button
e MICRO USB port
Description
Detects incoming light to control the IR LED.
4 camera lenses show different directions.
These infrared LED's are controlled by the illumination sensor.
The button restores all camera settings to the factory default. Press and hold for about 5 seconds to reboot the system. J If you reset the camera, the network settings will be adjusted so that DHCP can be
enabled. If there is no DHCP server in the network, you must run the Device Manager program to change the basic network settings such as IP address, Subnet mask, Gateway, etc., before you can connect to the network.
Port to connect the WiFi dongle. You can check the installation video through the applications installed in the smartphone. Refer to "Connecting WiFi" on page 22. The Micro USB port only for installation, and do not use it while operating the product. ` Wifi dongle and OTG adapter are sold separately.
10_ overview
Components
a b
Item
a PoE+ port b Micro SD card slot
Description This port connects power and network via PoE+ injector. Compartment for the Micro SD card.
English _11
! OVERVIEW
installation & connection
INSTALLATION
J ` This camera is waterproof and in compliance with the IP66 spec, but the jack connected to the external cable is not. You are recommended to install this product below the edge of eaves to prevent the cable from being externally exposed.
Precautions before installation
Ensure you read out the following instructions before installing the camera: ~ It must be installed on the area (ceiling or wall) that can withstand 5 times the weight of the camera
including the installation bracket. ~ Stuck-in or peeled-off cables can cause damage to the product or a fire. ~ For safety purposes, keep anyone else away from the installation site.
And put aside personal belongings from the site, just in case. ~ If the product is installed with excessive force, it may cause damage to the camera due to malfunction.
Forcing assembly using non-compliant tools may damage the product.
Disassembling
1. Remove the dome cover by turning the dome cover's fastening screws counterclockwise. ` Note that it is not necessary to loosen the screws completely.
2. Remove the camera body and mounting plate by pulling the mounting clip, as shown in the figure.
4x
TR20
12_ installation & connection
! INSTALLATION & CONNECTION
Inserting a Micro SD card
Insert a Micro SD card in the arrow direction shown in the figure.
Removing a Micro SD card
Gently press down on the exposed end of the Micro SD card as shown in the diagram to eject the Micro SD card from the slot.
J ` Before installing the camera, the Micro SD card should be inserted while the power source and the body are separated. ` Do not forcefully insert it in the reverse direction. It might damage your Micro SD card and your product. ` When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended. ` Disassembly of the product cover should be finished within 5 minutes, or there will be the risk of internal dew condensation. ` When installing/removing the Micro SD card, make sure you put the product body on a flat ground before working on it in order to prevent accidents due to loss or drop of any parts. ` If your camera's IR LED blocks the Micro SD slot, move the lens not to block the slot.
J ` Before removing the Micro SD card, in <Setup ( )>-<Event>-<Storage>, set the device to <Off> and press the [Apply] button and turn the camera off. ` If you turn off the camera or remove the Micro SD card that contains data from the product, the data may be lost or damaged.
English _13
installation & connection
Installation (mount plate)
[Directly installing on ceiling] 1-1. Place the mount plate on the desired location considering the direction to be monitored, mark the
locations for the screw holes and cable holes, and then drill the holes.
1-3. Pull out network cable through the hole in the mount plate.
1-2. Fix the mount plate using appropriate screws.
M ` When connecting cables from the side, first remove the wiring hole cover of the dome cover.
14_ installation & connection
! INSTALLATION & CONNECTION
[Installing using pipe]
M ` When installing using pipe, make sure to remove the top case's wiring hole cover before use.
2-3. Mount the pipe to the conduit adaptor. 2-4. Fix the mount plate using appropriate screws. 2-5. Take out the network cable through the pipe.
2-1. Place the mount plate on the desired location considering the direction to be monitored, mark the locations for the screw holes, and then drill the holes.
2-2. Join the conduit adaptor (separately sold) to the mount plate.
English _15
installation & connection
Installation (camera body and dome cover)
1. Connect the safety wire to the mount plate.
[Installing the network cable] (IP66)
J ` Use a cable bushing compliant with the network cable to be connected. - Camera main: use a cable with the diameter of Ø5 to 6.5 ` You can only use a network cable with a diameter of Ø6.5 or less.
3. Remove the protruding part on the removed cable bushing. 4. Use the cap installer to route the network cable through the cable bushing.
2. Pull out the cable bushing from the camera body, as shown in the figure.
5. Insert the cable bushing of the network cable into the camera body.
16_ installation & connection
! INSTALLATION & CONNECTION
6. Connect the network cable jack to the PoE+ port of the camera.
7. Lift up the camera body and push the mounting clips until they click into place. ` Attach the mount plate and the camera body by aligning the direction guide on them.
8. Adjust the lens to the desired direction by referring to "Adjusting the monitoring direction for the camera". ` If you tilt the lens, you may need to adjust the lens as this may block the screen.
` Connect a monitoring device to the USB port and then monitor and adjust it. (page 19)
9. Assemble the dome cover. ` To ensure there are no issues with waterproofing, tighten the fastening bolts tightly.
` Attach the camera and the dome cover by aligning the direction guide on them.
4x
TR20
LOGO
English _17
installation & connection
10. Assemble the top case. ` When assembling the top case, align the pipe cover part to do so. ` Align the installation groove and push the top case until they click into place.
Removing the top case
Remove the top case by turning it clockwise, or remove it with a flathead screwdriver.
or
18_ installation & connection
Outdoor installation
When you install it outside of the building, please waterproof it with waterproof butyl rubber tape (can be purchased in stores) so that water does not leak from the gap of the cable connected to the outside.
1. Connect the network cable. 2. Wrap the black cable jacket (Area A) and the cable connection area with waterproof (butyl rubber) tape so
that more than half of the butyl rubber tape is overlapped.
Adjusting the monitoring direction for the camera
! INSTALLATION & CONNECTION
J ` If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a dense layer of taping. ` Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.
Tilt
Moving the camera module (Pan)
Lens Rotation
` Adjusting the monitoring direction You can adjust the camera direction only when the camera is fixed on the ceiling. Here, moving the camera module along the rail is called "Pan", adjusting the slope of the camera module is called "Tilt", and rotating the camera module on the lens axis is called "Rotation". - The pan angle is 50° for each module (for a total of 360°). - The tilt angle is 0 to +75°. - The rotation angle is 0° to +90°.
J ` The image can be covered up by the camera case depending on the angle.
` Methods of adjustment 1. After installing the camera in consideration of the direction to monitor, adjust the Pan angle along the
bottom rail. 2. Adjust the horizontal angle so that the image does not appear to be reversed during rotation. 3. Adjust the tilt angle so that it points in the direction to be monitored.
English _19
installation & connection
Installation precautions when using the IR mode
~ <Auto1>: Optimized for IR light to radiate evenly when the center of the object is saturated. ~ <Auto2>: Optimized for IR light to evenly radiate at the overall IR brightness.
[Example of installing the ceiling mount]
Front direction
Front direction
CH 2
CH 1
CH 3 CH 4
CH 2
CH 1
CH 3
CH 4
<Factory default direction>
20_ installation & connection
! INSTALLATION & CONNECTION
CONNECTING WITH OTHER DEVICE
WiFi dongle
PoE+ Router
Powering and networking
Connect the PoE+ device with the PoE+ port of the camera.
J ` Connect and use a PoE+ -enabled router. ` Use a PoE+ device that complies with the IEEE 802.3at standard.
Network Cable Specification
Item Connector Ethernet
Cable Max Distance PoE+ Support
Contents RJ45 (10/100/1000BASE-T)
10/100/1000BASE-T Category 6 100 m IEEE 802.3at
Remark DC Resistance 0.125 /m
Ethernet
J ` The Micro USB port of the product is provided for easier installation, and is not recommended for monitoring purposes.
English _21
installation & connection
Connecting WiFi
Camera Setup 1. Connect OTG adapter (5-pin) and WiFi dongle to the micro USB port.
Smartphone Setup 1. Install the Wisenet Installation application. 2. Select the camera SSID after turning on the WiFi. 3. Run the Wisenet Installation application. 4. When you log in to the camera, the video will be connected.
` The video will be played without being logged in during the initial connection. 5. You can adjust angle of view while watching the video through smartphone.
Recommended dongle manufacturer
Manufacturer
NETIS EDIMAX IP Time IP Time TP-LINK TP-LINK TP-LINK ASUS ASUS NETGEAR IODATA IODATA TOTOLINK
Model
WF2123 n300 EW-7811Un V2(New ver.)
N100mini N105L
TL-WN823N V1 TL-WN725N T2U Nano USB-N13
USB-N10 NANO WNA3100M
WN-G150UMW WN-S150UM
N300UM
CONNECTING AUDIO AND ALARM I/O
You can connect audio and alarm using a network I/O box separately sold.
Network
Microphone Speaker
<SPM-4210>
Sensor
Alarm (Warning lamp)
M ` For more information on the network I/O box, see the manual for the network I/O box. ` You can set the network I/O box in Camera web viewer <Setup ( )> ; <Event> ; <I/O box> menu. ` Connect only one camera per network I/O box. The product may malfunction if more than one camera is connected.
22_ installation & connection
! NETWORK CONNECTION AND SETUP
network connection and setup
You can set up the network settings according to your network configurations.
CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING
Connecting to the camera from a local PC in the LAN
1. Launch an Internet browser on the local PC. 2. Enter the IP address of the camera in the address bar of the browser.
CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL/CABLE MODEM
Camera
DSL/Cable Modem
INTERNET
External Remote PC
Camera Camera
INTERNET
External Remote PC
Local PC
<Local Network>
DDNS Server (Data Center, KOREA)
M ` A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet if the port-forwarding is not properly set or a firewall is set. In this case, to resolve the problem, contact your network administrator.
` By factory default, the IP address will be assigned from the DHCP server automatically. If there is no DHCP server available, the IP address will be set to 192.168.1.100. To change the IP address, use the Device Manager. For further details on Device Manager use, refer to "Using Device Manager". (Page 24)
DDNS Server (Data Center, KOREA)
1. Connect the user PC directly with the network camera. 2. Run the Device Manager and change the IP address of the camera so that you can use the web browser
on your desktop to connect to the camera. 3. Use the Internet browser to connect to the web viewer. 4. Move to [Setup] page. 5. Move to [Network] [DDNS] and configure the DDNS settings. 6. Move to [Basic] [IP & Port], and set the IP type to [DHCP]. 7. Connect the camera, which was removed from your PC, directly to the modem. 8. Restart the camera.
M ` For information on how to set DDNS, refer to the online help of Web Viewer. ` For information on how to set the IP format, refer to the online help of Web Viewer.
English _23
network connection and setup
USING DEVICE MANAGER
M ` Device manager program can be downloaded from <Support>-<Online Tool> menu at Hanwha Vision website (https://www.HanwhaVision.com). ` More instructions of Device Manager can be found at <Help> menu of the main page.
AUTOMATICALLY SEARCHING CAMERA
If a camera is connected to the same network of the PC where device manager is installed, you can find network camera by using search function.
1. Click <Search> at the main page of device manager. 2. Check the camera from the list.
~ Check MAC address at the sticker attached to the camera.
CONFIGURING IP ADDRESS
If you want to change camera network setting, <Login OK> sign must be displayed at <Status>. Click <Authentication> at the main page to log in.
Configuring Static IP
Manually insert and configure IP address & port information. 1. Click the camera from the list that you want the change the
IP setting. 2. Click <IP Assign> at the main page of device manager. 3. Select <Assign the following IP address>.
~ IP information of the camera will be displayed as previously set.
4. Fill in IP & Port related categories.
If not using a Broadband Router For setting <IP Address>, <Subnet Mask>, and <Gateway>, contact your network administrator.
~ HTTP Port : Used to access the camera using the Internet browser, defaulted to 80. ~ RTSP Port: A port that controls real-time streaming. The initial value is 554.
If using a Broadband Router
~ IP Address : Enter an address falling in the IP range provided by the Broadband Router. ex) 192.168.1.2~254, 192.168.0.2~254, 192.168.XXX.2~254
~ Subnet Mask : The <Subnet Mask> of the Broadband Router will be the <Subnet Mask> of the camera.
~ Gateway : The <Local IP Address> of the Broadband Router will be the <Gateway> of the camera.
M ` The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router.
` For more information about port forwarding of the broadband router, refer to "Port Range Forward (Port Mapping) Setup". (Page 26)
If the Broadband Router has more than one camera connected Configure the IP related settings and the Port related settings distinctly with each other. ex)
Category
Camera #1
Camera #2
IP related settings
IP Address Subnet Mask Gateway
192.168.1.100 255.255.255.0 192.168.1.1
192.168.1.101 255.255.255.0 192.168.1.1
Port related settings
HTTP Port RTSP Port
8080 554
8081 555
M ` If the <HTTP Port> is set other than 80, you must provide the <Port> number in the address bar of the Internet browser before you can access the camera. ex) http://IP address : HTTP Port http://192.168.1.100:8080
5. Click [Apply] Button. 6. If the success message is displayed, click [OK].
24_ network connection and setup
! NETWORK CONNECTION AND SETUP
Configuring Dynamic IP
Receive IP address from DHCP
~ Example of the Dynamic IP environment - If a Broadband Router, with cameras connected, is assigned an IP address by the DHCP server
- If connecting the camera directly to modem using the DHCP protocols
- If IPs are assigned by the internal DHCP server via the LAN
1. Click the camera from the list that you want to change the IP setting.
2. Click <IP Assign> at the main page of device manager. 3. Select <Obtain an IP address automatically (DHCP)>. 4. Click [Apply] button. 5. If the success message is displayed, click [OK].
AUTOMATICALLY CONFIGURING IP
1. Click the camera from the list that you want to automatically
configure the IP.
PNM-C16013RVQ
2. Click < + > at the main page of device manager. ~ Equipment Setting menu appears.
3. At the menu, click <Auto IP Configure>.
4. Click [Close] button.
MANUALLY REGISTERING CAMERA
If the camera cannot be found using search function, the camera can be registered remotely by manually inserting IP information, if the camera is connected to external network.
1. Click <Add Devices> - <Manually Add Device> at the main page of device manager.
2. Insert the range of IP address that you search. 3. Select the <Model Name> of the camera that you register,
and insert HTTP port, ID, and password. 4. Click [Register] button. 5. Check if camera is registered.
~ Check MAC address at the sticker attached to the camera.
English _25
network connection and setup
PORT RANGE FORWARD (PORT MAPPING) SETUP
If you have installed a Broadband Router with a camera connected, you must set the port range forwarding on the Broadband Router so that a remote PC can access the camera in it.
Manual Port Range Forwarding
1. From the Setup menu of the Broadband Router, select <Applications & Gaming> - <Port Range Forward>. For setting the port range forward for a third-party Broadband Router, refer to the user guide of that Broadband Router.
2. Select <TCP> and <UDP Port> for each connected camera to the Broadband Router. The number of each port to be configured to the IP router should be set according to the port number designated in <Setup> - <Basic> - <IP & Port> on the camera web viewer.
3. When done, click [Save Settings]. Your settings will be saved.
M ` Port forwarding setting is an example of setting CISCO IP router. ` The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router.
Setting up Port Range Forward for several network cameras
~ You can set a rule of Port Forwarding on the Broadband Router device through its configuration web page. ~ A user can change each port using the camera setting screen.
When Camera1 and Camera2 are connected to a router :
User
Internet
Broadband Router
Start
End
Protocol
IP Address
3000 3000 TCP/UDP 192.168.1.100
3001 3001 TCP/UDP 192.168.1.101
8080 8080 TCP/UDP 192.168.1.100
8081 8081 TCP/UDP 192.168.1.101
Camera1 (192.168.1.100)
HTTP port
8080
RTSP port
3000
Camera2 (192.168.1.101)
HTTP port
8081
RTSP port
3001
M ` Port forwarding can be done without additional router setup if the router supports the UPnP (Universal Plug and Play) function. After connecting the network camera, select the checkbox from the menu <Quick connect> in <DDNS> in "Settings -> Network -> DDNS".
26_ network connection and setup
CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC
1. Run device manager. It will scan for connected cameras and display them as a list.
2. Double-click a camera to access. The Internet browser starts and connects to the camera.
M ` Access to the camera can also be gained by typing the camera's IP address in the address bar of the Internet browser.
CONNECTING TO THE CAMERA FROM A REMOTE PC VIA THE INTERNET
On a remote computer that is not in the Broadband Router's network cluster is not allowed, users can access cameras within a Broadband Router's network by using the camera's DDNS URL.
1. Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router.
2. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the IP address of the Broadband Router in the address bar. ex) http://ddns.hanwha-security.com/ID
M ` To use DDNS, sign up at the DDNS homepage (http://ddns.hanwha-security.com) and register the product at [My DDNS]> [Register Product].
English _27
! NETWORK CONNECTION AND SETUP
web viewer
CONNECTING TO THE CAMERA
Normally, you would
1. Launch the Internet browser. 2. Type the IP address of the camera in the address bar.
ex) · IP address (IPv4) : 192.168.1.100 ; http://192.168.1.100 - the Login dialog should appear. · IP address (IPv6) : 2001:230:abcd: ffff:0000:0000:ffff:1111 ; http://[2001:230:abcd:ffff:0000:0000:ffff:1111] - the Login dialog should appear.
If the HTTP port is other than 80
1. Launch the Internet browser. 2. Type the IP address and HTTP port number of the camera in the address bar.
ex) IP address : 192.168.1.100:HTTP Port number(8080) ; http://192.168.1.100:8080 - the Login dialog should appear.
Using URL
1. Launch the Internet browser. 2. Type the DDNS URL of the camera in the address bar.
ex) URL address : http://ddns.hanwha-security.com/ID - the Login dialog should appear.
J ` Network connection is disabled in the LAN only environment.
Connecting via UPnP
1. Run the client or operating system in support of the UPnP protocol. 2. Click the camera name for search.
In the Windows operating system, click the camera name searched from the network menu. - The login window is displayed.
Connecting via Bonjour
1. Run the client or operating system in support of the Bonjour protocol. 2. Click the camera name for search.
In the Mac operating system, click the camera name searched from the Bonjour tab of Safari. - The login window is displayed.
To check the DDNS address
If the camera is connected directly to a DHCP-based cable modem or DSL modem, the IP address will change each time it tries to connect to the ISP (the company you subscribed to). If this is the case, you will not be informed of the IP address changed by DDNS.
Once you register a dynamic IP-based device with the DDNS server, you can easily check the changed IP when you try to access the device. To register your device to the <DDNS> server, visit http://ddns.hanwha-security.com and register your device first, and then set the Web Viewer's <Network> - <DDNS> to <DDNS>, as well as providing <Product ID> that had been used for DDNS registration.
28_ web viewer
! WEB VIEWER
PASSWORD SETTING
When you access the product for the first time, you must register the login password.
J ` For a new password with 8 to 9 characters, you must use at least 3 of the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 characters or longer , you must use at least 2 types of those mentioned. (support up to 64 characters)
- Special characters that are allowed. : ~`!@#$%^&*( )_-+={ }[ ]|\;:`"< >.,?/
` Space is not allowed for password.
` For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your passwords.
` If you lost your password, you can press the [RESET] button to initialize the product. So, don't lose your password by using a memo pad or memorizing it.
LOGIN
Whenever you access the camera, the login window appears. Enter the User ID and password to access the camera.
1. Enter "admin" in the <User name> input box. The administrator's ID, "admin," can be changed in the Web Viewer.
2. Enter the password in the <Password> input field. 3. Click [Sign in].
If you have logged in successfully, you will the Live Viewer screen.
J ` When you access the camera web viewer, pay special attention to the security by checking whether the image data is encrypted.
M ` You will experience the best video quality if the screen size is 100%. Reducing the ratio may cut the image on the borders.
CAMERA WEB VIEWER SETUP
1. Click the [Setup ( )] icon. 2. The Settings window appears. 3. You can configure settings for the camera's basic information, video, audio, network, event, analysis, and
system over the network. 4. Click <Help ( )> to view detailed descriptions of each function.
English _29
appendix
TROUBLESHOOTING
PROBLEM
SOLUTION
No video is displayed when accessing the plug-in free webviewer on Safari via HTTPS.
~ On the authentication popup window prompted when initially accessing https, click "View Authentication Certificate" and select the "Always trust when connecting to the designated webviewer IP" check box.
~ If the webviewer continues failing to display a video after you select "Next" on the message window below, press the command key + Q to exit the Safari browser, access again and follow the procedures stated above.
I can't access the camera from a web browser.
~ Check to make sure that the camera's Network settings are appropriate.
~ Check to make sure that all network cables have been connected properly.
~ If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses without any problem.
~ If the camera is connected to a Broadband Router, verify that port forwarding is properly configured.
Viewer got disconnected during monitoring.
~ Connected Viewers become disconnected upon any change to camera or network configurations.
~ Check all network connections.
The camera connected to the network is not detected in the Device Manager ~ Turn off the firewall settings on your PC and then search the camera again. program.
Images overlap.
~ Check whether two or more cameras are set to a single multicast address instead of different addresses. If a single address is used for multiple cameras, the images may overlap.
No image appears.
~ If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.
<Motion detection> of <Analytics> is set to <Enable>, but no notification e-mail reaches me even when an analysis event had occurred.
~ Verify the settings in the following sequence:
A. Check <Data & Time> settings. B. The <Motion detection> should be set to <Enable>. C. Check if the <E-mail> option of <Event setup> menu is checked to use.
PROBLEM
SOLUTION
No signal is found at the Alarm Output port even when an intelligent video ~ Check alarm output port settings. analysis event is generated.
~ Check if the Micro SD card is defective.
Cannot record into the Micro SD card. ~ When replacing the Micro SD card, it must be done while the power is disconnected from the product.
Micro SD card is inserted but the camera does not operate properly.
~ Check if the Micro SD card is inserted in the proper direction. Operation of Micro SD card that is formatted by other devices is not guaranteed with this camera unit.
~ Format the Micro SD card again in <Setup> ; <Event> ; <Storage> menu.
Cannot record in the NAS.
~ Confirm that the information registered in the NAS is correct.
It reports that NAS setting has failed.
~ Confirm that the IP address of the NAS is valid.
~ Confirm that the ID/password of the NAS is valid.
~ Confirm that you can access the folder designated as the default folder using the ID of the NAS.
~ Confirm that the NAS SMB/CIFS items are unchecked.
~ Confirm that the NAS IP address and the camera IP address are in the same format. ex) The NAS & camera subnet mask initial value is 255.255.255.0. If the IP address is 192.168.20.32 then the NAS IP address should be in the range of 192.168.20.1~192.168.20.255.
~ Check whether you tried to access as another user without formatting the default folder saved or used.
~ Confirm that you used recommended NAS equipment.
I performed a fine adjustment in which two screens meet at the "Image alignment" menu. The adjustment is then reflected differently in both live and recorded screen.
~ This product has image alignment deviation by resolution, and there is also deviation between the preview screen and live screen.
~ The user can fine control the resolution using the control UI in the image alignment page while watching the content in the resolution to be optimized to.
~ When adjusting the image alignment for the first time after Factory default, initialize it by pressing the [RESET] button, then start adjusting it.
30_ appendix
Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Hanwha Vision cares for the environment at all product manufacturing stages, and is taking measures to provide customers with more environmentally friendly products. The Eco mark represents Hanwha Vision's devotion to creating environmentally friendly products, and indicates that the product satisfies the EU RoHS Directive.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in the European Union and other European countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
Correct disposal of batteries in this product (Applicable in the European Union and other European countries with separate battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment. To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.