Manuals+

Eyoyo EY-028L Barcode Scanner: Frequently Asked Questions

Warm Tips

All setting codes mentioned in this document need to be printed on paper to be scanned. For assistance, please contact Eyoyo after-sale support at support@eyoyousa.com. Eyoyo provides a one-year warranty and lifetime technical support.

1. Interleaved 2/5 Barcodes

Question: I cannot scan Interleaved 2/5 barcodes. Is there a way to enable them?

Answer: Please scan the provided setup code to enable this feature. For other barcode enable/disable needs, contact support@eyoyousa.com.

[Barcode image for enabling Interleaved 2 of 5]

2. Pairing with Apps

Question: How do I pair this with Scoutly or other apps?

Answer: Pairing is not required. Once connected to your phone via Bluetooth, open the app. The scanner acts as input; scanned numbers will appear wherever your cursor is.

3. Battery Replacement

Question: My scanner is not holding a charge. Where can I get a replacement battery?

Answer: The battery is not replaceable. Please send a video of the issue to support@eyoyousa.com for assistance.

4. UPC-E to UPC-A Conversion

Question: Can it convert UPC-E to UPC-A?

Answer: Yes. Scan the following setup codes to enable the conversion:

5. Chromebook Compatibility

Question: Does it work with Chromebooks?

Answer: No, it is not compatible with Chromebooks.

6. Quantity Entry with Tabs

Question: Can you set tabs for quantity entry?

Answer: Please scan the provided setup code to enable this feature.

[Barcode image for enabling tab quantity entry]

7. Turning Off Scanning Light

Question: Are there ways to turn off the scanning light?

Answer: The scanning light cannot be switched off. It is designed to help the scanner quickly identify barcodes.

8. Bluetooth Pairing Mode Indication

Question: How can I tell when the scanner is in Bluetooth pairing mode? Is there any indication?

Answer: When in Bluetooth mode, the screen will display "Open your terminal Bluetooth to pair".

9. iPhone Compatibility

Question: Does it work with an iPhone?

Answer: Yes, it works with iPhones, Samsung phones, and other brands.

10. UPC-E Transmit Options

Question: Can you configure options for UPC-E, such as transmitting check digits?

Answer: Please scan the relevant setup code as needed. If unsure about UPC-E or UPC-E1, scan codes for both.

11. UPC-E Leading Zero Options

Question: Can you configure options for UPC-E, such as transmitting or not transmitting leading zeros?

Answer: Please scan the relevant setup code as needed. If unsure about UPC-E or UPC-E1, scan codes for both.

12. UPC-A Transmit Options

Question: Can you configure options for UPC-A, such as transmitting check digits?

Answer: Please scan the relevant setup code as needed.

13. UPC-A Leading Zero Options

Question: Can you configure options for UPC-A, such as transmitting or not transmitting leading zeros?

Answer: Please scan the relevant setup code as needed.

14. Aiming Guide

Question: Does it have an aiming guide?

Answer: Yes, it has an aiming guide.

15. Multiple Device Connection

Question: May I connect it to an iPad via Bluetooth and a PC via your USB adapter simultaneously?

Answer: No, you can only connect to one device at a time.

16. Turning Off Sound

Question: How can I turn off the sound?

Answer: You can adjust this directly on the scanner. Options include Volume OFF, Volume Medium, Volume Low, Vibration ON, Vibration OFF. Alternatively, scan the provided setup code to turn sound on/off.

[Barcode image for Volume Off]

[Barcode image for Vibration Set]

[Barcode image for Sleep Time]

[Scanner display images showing sound/vibration settings]

17. Compatibility with Mobile Apps

Question: Does it work with Amazon Seller/Scoutly/eBay apps on iPhone?

Answer: Yes, it supports these applications.

18. Android Bluetooth Connection

Question: Can I use Bluetooth mode only without the receiver for an Android cellphone?

Answer: Yes. Press and hold the scan button for 8-10 seconds to turn on Bluetooth, or do it directly on the scanner.

[Barcode image for Bluetooth pairing]

[Scanner display image showing pairing way]

19. USB Charging Cable Type

Question: Is the USB charging cable Type-C?

Answer: Yes, the scanner uses a Type-C interface data cable for charging.

20. Switching Scan Mode to Keyboard Mode

Question: How do you switch from scan mode to keyboard mode on this model?

Answer: To bring up the iOS keyboard on your phone, double-click the scan button. This function is not supported on Android devices.

[Scanner display images showing different modes]

21. Android Tablet Bluetooth Setup

Question: Will Bluetooth connect to an Android tablet via the Bluetooth option without going through settings? I want to set up hundreds of tablets using the scanner.

Answer: This is not supported. Setup must be done by long-pressing the scan button for 8-10 seconds or by scanning the provided code.

[Barcode image for Bluetooth HID pairing mode]

[Scanner display images showing pairing way, general, working mode]

22. Scanner Type and Capabilities

Question: Is this a laser scanner? Can it scan 1D, 2D, or on-screen codes?

Answer: It is a 1D laser scanner and can only scan 1D barcodes. It does not support 2D or on-screen codes.

23. Direct Mobile Connection vs. Adapter

Question: Does this scanner work directly with a mobile phone without the adapter piece? Can the adapter piece be connected to Android or iPhone?

Answer: The adapter is for computer connections. For Android, iPhone, or tablet connections, use Bluetooth.

24. SPP Mode Support

Question: Does this scanner work in SPP mode?

Answer: It supports Bluetooth HID, SPP, and BLE protocols.

25. Scanner Not Working After Three Sounds

Question: My scanner is not working after three sounds.

Answer: This indicates no power. Please charge the scanner immediately.

26. Barcode Not Appearing

Question: When I connect the scanner to my phone or computer, I scan the code, but I don't see any change. Where is my barcode?

Answer: Ensure an Excel sheet, Word document, TXT file, or other program with a cursor and text input box is open on your device. Place the cursor in the input box before scanning.

27. Turning Off the Scanner

Question: How to turn the scanner off?

Answer: Please scan the provided setup code to turn off the scanner.

[Barcode image for turning off scanner]

[Scanner display images showing menu options]

28. Restoring Factory Settings

Question: If my scanner is not working or scanning, and I don't know the cause, how can I fix it?

Answer: First, scan the provided setup codes to restore factory settings. If the issue persists, contact support@eyoyousa.com.

[Barcode image for resetting configuration to default]

[Scanner display images showing reset options]

29. Connecting Without Bluetooth (2.4G Wireless)

Question: Is it possible to connect without Bluetooth? I want to connect the scanner to my computer using a 2.4G wireless receiver.

Answer: For PC terminals without Bluetooth, pair the scanner using the provided Dongle. Follow the Dongle pairing steps.

[Barcode image for Dongle pairing steps]

30. Water Resistance

Question: Is this product waterproof or IP-rated for outdoor use?

Answer: This product is not waterproof. Protect it from humid environments.

31. Adding Time as Prefix/Suffix

Question: How to add time as a prefix or suffix?

Answer: Follow the steps shown on the scanner display to select Time Prefix, Time Suffix, or Time None.

[Scanner display images showing time options]

32. Synchronizing Scanner Time

Question: How to synchronize the scanner's time with the local time?

Answer:

  1. Scan the QR code to download and run the time synchronization software on your computer (Windows 7/8/10/XP). Ensure only the "time" checkbox is selected.
  2. Connect the scanner to the PC via a Type-C cable.
  3. Click the "Detecting" button to update the scanner's time.

[QR code image for software download]

[Image of the "Synchronize Computer Time" software interface]

The password for the software is support@eyoyo.

33. PDF Manual Download

Question: Where can I get a PDF version of the manual?

Answer: Contact support@eyoyousa.com or download the manual from: https://www.eyoyousa.com/download/4.html

34. Adding Carriage Return Suffix

Question: Is the scanner capable of adding a carriage return (CR) suffix command?

Answer: Yes. Scan the provided setup code to add a carriage return suffix, or configure it directly on the scanner.

[Barcode image for adding CR suffix]

[Scanner display images showing end character options]

35. Preventing Music Activation on iPhone

Question: Can I stop the scanner from activating music on my iPhone when scanning?

Answer: Download the upgrade package from the provided link to resolve this issue. If the link expires, contact support@eyoyousa.com.

https://pixeldrain.com/u/drwipsa5

36. Scanner Not Scanning (Red Beam Flashing)

Question: My scanner is not scanning, and the red beam only flashes without staying on.

Answer: Please contact support@eyoyousa.com for assistance.

37. Multiple Character Prefix/Suffix

Question: Can this scanner send multiple character prefix/suffix?

Answer: Yes, it can add multiple characters as a prefix or suffix. For detailed configuration, contact support@eyoyousa.com.

38. Preventing Music Activation on iPhone (Duplicate)

Question: Can I stop the scanner from activating music on my iPhone when scanning?

Answer: Download the upgrade package from the provided link to resolve this issue. If the link expires, contact support@eyoyousa.com.

https://pixeldrain.com/u/drwipsa5

Models: EY-028L Mini Bluetooth Barcode Scanner with LCD Display, EY-028L, Mini Bluetooth Barcode Scanner with LCD Display, Bluetooth Barcode Scanner with LCD, Display

File Info : application/pdf, 8 Pages, 456.20KB

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References

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