Nissan Technical Bulletin: TELEMATICS SERVICE INFORMATION

SERVICE INFORMATION

The APPLIED VEHICLES are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect^SM Services subscription, the TCU communicates with the NissanConnect^SM Services Data Center to provide various security and convenience services.

This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES.

• A table has been provided on the next page that lists the model and year-specific steps required to successfully configure a TCU after it has been replaced.
• A check off sheet has been provided on page 21 to print and check off steps as they are performed. Staple the completed check off sheet to the repair order.

Note: Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

APPLIED VEHICLES

• 2016-2018 Altima (L33) – SL with Technology Package
• 2019-2022 Altima (L34) – SL, Platinum, Platinum 2.0L, Edition ONE
• 2018-2020 Armada (Y62)
• 2017-2021 GT-R (R35)
• 2018-2021 LEAF (ZE1) – with Navigation
• 2022 LEAF (ZE1) – SV, SV Plus, and SL Plus
• 2016-2020 Maxima (A36) – Platinum
• 2017-2022 Murano (Z52) – Platinum
• 2017 Pathfinder (R52) – SV, Platinum, SL with Tech Package, SL with Premium Package
• 2018-2020 Pathfinder (R52) – SL, Platinum, SV with Tech Package
• 2016-2020 Rogue (T32) – SL
• 2017-2019 Rogue Hybrid (T32H) – SL
• 2017-2021 Rogue Sport (J11) – SL and SV with Premium/Technology Package
• 2022 Rogue Sport (J11) – SL
• 2016-2018 Sentra (B17) – SR and SL with Tech Package
• 2016-2019 Titan/Titan XD (A61) – SL, Platinum, PRO-4X with Convenience Package

REQUIRED ACTIONS BY MODEL AND YEAR

IMPORTANT: After installing the replacement TCU (steps 1-14):

• All steps below must be completed or telematics services will not operate properly.
• Follow all of the model/year specific steps in this bulletin and use the check off sheet provided at the end of this bulletin.
• If the TCU is replaced and the steps were not followed, the warranty claim will be denied.

* For 2018.5 vehicles, configuration is needed only if the TCU ID number begins with "2047".

** Confirm if the BCM needs to be replaced. Refer to the IMPORTANT note on page 4.

TCU REPLACEMENT

NOTE: Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle.

During this procedure, Intelligent Key Registration must be performed for the vehicles listed in this table. You MUST have ALL customer keys collected.

* Intelligent Key Registration is required for 2018.5 Rogue Sport vehicles, not 2018 Rogue Sport vehicles. To determine if your vehicle applies, see step 32 on page 13 and locate the TCU ID number (Figure 17). If the TCU ID number begins with "2047", all customer keys must be collected for registration.

• The new/replacement TCU must come from Nissan North America parts supply.
• Some vehicles require TCU configuration after replacement. Refer to step 20 on page 9.
• The VIN MUST be written to the replacement TCU after installation.
• The replacement TCU must be registered with SXM.

IMPORTANT: Are you replacing the TCU in a 2018 Armada vehicle?

• NO: Continue to step 1 on the next page.
• YES: Use C-III plus to check the BCM part number. Is the BCM part number *****-6GX0A?
  • NO: Continue to step 1 on the next page.
  • YES: Replace the BCM and then continue to step 1 on the next page. Refer to the ESM: ELECTRICAL POWER CONTROL > BODY CONTROL SYSTEM > REMOVAL AND INSTALLATION > BCM

Save VIN Data

1. Set the parking brake.

2. Connect the VI to the vehicle.

3. Turn the ignition ON.

4. Launch C-III plus on the CONSULT PC.

5. Select Diagnosis (One System).

6. Select TELEMATICS.

Figure 1 and Figure 2 show the C-III plus interface for these steps.

7. Select Work support.

8. Select SAVE VIN DATA.

Figure 3 and Figure 4 show the relevant screens.

9. Select Start.

10. Select Start.

NOTE: If the VIN data cannot be saved, you will have to manually enter the VIN later in this procedure.

Figure 5 shows the start screen for saving VIN data.

11. Select End.

Figure 6 shows the completion screen.

Remove the Original TCU

12. Remove the TCU from the vehicle. Refer to the ESM for removal information.

• For PDF ESM: section AV-Audio, Visual & Navigation System
• For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL & NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU

Step 13 must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed.

13. Write down the following information:

• VIN.
• International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU.
• IMEI Number of the replacement TCU. This number is located on the TCU.

Figure 7 provides an example of the TCU label with IMEI information.

Install the New TCU

14. Install the new / replacement TCU into the vehicle. Refer to the ESM for installation information.

• For PDF ESM: section AV-Audio, Visual & Navigation System
• For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL & NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU

Write VIN to TCU

15. Connect C-III plus and navigate to TELEMATICS > Work support. Refer to steps 1-7 on pages 5-6.

16. Select WRITE VIN (SAVED DATA).

NOTE: If VIN DATA could not be saved in step 10, proceed to Manually Enter VIN Data on page 22.

17. Select Start.

18. Select Start.

Figure 8 and Figure 9 show the C-III plus interface for writing VIN data.

19. Select End.

Figure 10 shows the completion screen.

Configure TCU

20. Is the vehicle listed in the table below?

• YES: Proceed to step 21.
• NO: Proceed to step 31 on page 12.

* For Rogue Sport and Armada vehicles, TCU configuration is needed only if the TCU ID number begins with "2047" (see Figure 17 on page 12).

21. Select Re/programming, Configuration.

NOTE: C-III plus screens for steps 22-24 are not shown.

22. Read the precautions on C-III plus screen, and then select Next.

23. Select the model and model year.

24. Select Select, and then Confirm.

Figure 11 shows the C-III plus interface for configuration.

25. Select TELEMATICS.

26. Select After ECU Replacement.

Figure 12 and Figure 13 show the C-III plus interface for selecting the operation.

Manual Selection for Configuration

27. Select Manual selection.

28. Use the information below to select the applicable Type ID:

• 28277-6FL0D for:
  2018 Altima, 2018-2020 Maxima, 2018-2022 Murano, 2018-2020 Pathfinder, 2018-2019 Titan/Titan XD
• 28277-6FL1D for:
  2018.5-2020 Armada
• 28277-7FH5A for:
  2019-2022 Altima, 2018-2020 Rogue, 2018-2019 Rogue Hybrid, 2018.5-2022 Rogue Sport
• 28277-5SA2A for:
  2018-2022 LEAF
• 28277-6FL0C for:
  2019-2021 GT-R

NOTE: If C-III plus automatically selects the Type ID, there will be no options shown under Type ID and Figure 15 will not display. Skip to step 30.

29. Select Next.

30. Select OK.

Figure 14, Figure 15, and Figure 16 show the C-III plus interface for selecting the Type ID.

Write New SIM ID Number on the Repair Order

31. Write the new SIM ID number on the repair order.

a. Navigate C-III plus to the screen shown in Figure 17: Diagnosis (One System) > TELEMATICS > ECU Identification.

b. Locate the SIM ID number and write it on the repair order as “New SIM ID”.

Figure 17 shows the ECU Identification screen with the SIM ID highlighted.

Intelligent Key Registration (some vehicles)

32. If needed, perform Intelligent Key registration for all customer keys.

The vehicles listed in this table require Intelligent Key registration:

* For Rogue Sport vehicles, Intelligent Key Registration is needed only if the TCU ID number begins with "2047" (see Figure 17 on page 12).

• Refer to the C-III plus operations manual for key registration instructions.
• If the vehicle you are working on is not listed in the above table, key registration is not needed.

NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped) of NissanConnect^SM Services will not function, and DTC B130C will be stored if Intelligent Key registration is not completed.

Turn ON TCU

33. Make sure the vehicle is not in shipping mode (shipping mode = extended storage switch pulled OUT).

If needed, use the following steps to confirm the vehicle is not in shipping mode:

• a. Make sure the ignition is OFF.
• b. Open the driver's door and leave it open.
• c. Locate the interior fuse panel and remove the cover.
• d. Push the white extended storage switch IN.
• e. Turn the ignition ON.
• f. Turn the ignition OFF.
• g. Wait at least 2 seconds, and then turn the ignition ON.
• h. Make sure the extended storage warning message is not displayed in the combination meter/display.

34. Connect the VI to the vehicle.

35. Set the parking brake and confirm the ignition is ON.

36. Launch C-III plus on the CONSULT PC.

37. Select Diagnosis (One System).

Figure 18 shows the C-III plus interface for diagnosis.

TCU Activation

38. Select TELEMATICS.

39. Select Work support.

Figure 19 and Figure 20 show the C-III plus interface for Work support.

40. Select TCU ACTIVATE SETTING.

41. Select Start.

42. Select Start.

43. Select On to turn ON the TCU.

44. Make sure Current status is "On".

45. Select End.

Figure 21, Figure 22, and Figure 23 show the C-III plus interface for TCU activation.

TCU Registration

The following items must be completed before calling NissanConnect^SM Services Powered by SiriusXM (SXM), or services may not function properly:

• New / replacement TCU is installed in the vehicle.
• WRITE VIN (SAVED DATA) has been completed.
• If needed, TCU configuration has been performed.
• If needed, all customer Intelligent Keys have been registered.
• The TCU is turned ON.
• IMEI number for original and replacement TCU is written on the repair order.
• SIM ID number for the replacement TCU is written on the repair order.

46. Call NissanConnect^SM Services Powered by SiriusXM at 1-844-711-8100. For LEAF vehicles, call 1-800-922-1528. Hours of operation are listed below.

During this call:

• You will be asked for your name, dealership name, and all of the information collected.
• The agent will unregister the original TCU and register the replacement TCU. If needed, the agent will call back to confirm TCU registration has completed.
• The vehicle may need to be moved outside if the cellular connection is not strong enough. See Check TCU Cellular Reception on page 18.

NOTE:

• The TCU will not communicate with the NissanConnect^SM Services Data Center if step 46 is not completed.
• After registration, it may take up to 48 hours for services to be functional. If the customer is enrolled in NissanConnect^SM Services, make sure they are informed features may not be available for up to 48 hours.
• TCU registration does not enroll the customer in NissanConnect^SM Services.

NissanConnect^SM Services Powered by SiriusXM Hours of Operation (Central Standard Time)

• Monday thru Friday: 7 A.M. – 10 P.M.
• Saturday: 8 A.M. – 5 P.M.
• Christmas Eve and New Year's Eve: 7 A.M. – 7 P.M.
• Closed Thanksgiving, Christmas, New Year's Day.

Check TCU Cellular Reception

47. Select Diagnosis (One System).

48. Select TELEMATICS.

49. Select Data Monitor.

50. Select Cellular level.

51. Select START.

Figure 24 shows the C-III plus interface for checking cellular reception.

52. Check the Cellular level and confirm that it is “GOOD”.

53. If the Cellular level is MARGINAL or LOW, move the vehicle to an area with good signal.

NOTE: The Cellular level constantly updates. Safely relocate the vehicle until a "GOOD" Cellular level is received.

Figure 25 shows the cellular level display.

NissanConnect Services Usage

54. Press the Info or APPS icon/button.

Figure 26 shows the vehicle's infotainment system menu and button layout.

55. Select NissanConnect Services.

56. Select Connected Search.

Figure 27 and Figure 28 show examples of the NissanConnect Services menu and the Connected Search option.

57. Enter a POI (Point of Interest) location, and then select “OK” or “Search”. Example: "Starbucks"

Figure 29 shows the Connected Search interface for entering a location.

58. Confirm the POI location displays.

Figure 30 shows an example of search results.

59. If the "Connected Search" does not complete successfully:

• If the vehicle has been sold, the customer will need to be enrolled in NissanConnect^SM Services for the SOS light to be illuminated and for NissanConnect^SM Services to be enabled.
• If TCU registration with SXM has just been performed, allow up to 48 hours and try again. If the customer is enrolled in NissanConnect^SM Services, make sure they are informed features may not be available for up to 48 hours.
• For an unsold vehicle, call NissanConnect^SM Services Powered by SiriusXM at 1-844-711-8100.

60. Turn the ignition OFF.

CHECK OFF SHEET

IMPORTANT:

• If all of the steps below are not completed, telematics services will not operate properly.
• Follow all of the steps in this bulletin and use the Check OFF Sheet provided below.
• If the TCU was replaced and the steps were not followed, the warranty claim will be charged back to the dealer.
• Staple the completed Check OFF Sheet to the repair order.

Perform the following if TCU has been replaced:

• Complete the vehicle-specific action in the order listed.
• Check off each action when it is completed.

(1) Refer to page 8, step 16, Section Write VIN to TCU

(2) Refer to page 9, section Configure TCU

(3) Refer to page 13, step 32, Section Intelligent Key Registration

(4) Refer to page 14, section Turn ON TCU

(5) Refer to page 17, section TCU Registration

* If TCU ID begins with "2047"

Manually Enter VIN Data (if needed)

This is needed ONLY if automatic “SAVE VIN DATA” or “WRITE VIN (SAVED DATA)” did not complete correctly.

1. Select WRITE VIN (MANUAL INPUT).

2. Select Start.

3. Enter the VIN.

• a. Touch the VIN (1ST TIME) input field and type in the VIN.
• b. Touch the VIN (2ND TIME) input field and type in the VIN again.

4. Select Start.

5. Select End.

Figure 1a, Figure 2a, and Figure 3a show the C-III plus interface for manual VIN entry.

Return to step 20 on page 9.

Turning ON the TCU During PDI

NOTE: This procedure is for 2016-2017 APPLIED VEHICLES only.

In most instances, the TCU is ON when delivered to the dealership. See the steps below to determine if the TCU is ON or OFF.

1. With the vehicle in an area of known good reception, turn the ignition ON and check whether or not the green light on the SOS button is illuminated (see Figure 4a).

NOTE: It may be difficult to tell if the green light is illuminated if the vehicle is outside in bright sunlight.

• If the green light is illuminated, the process to turn ON the TCU is complete and no further action is needed.
• If the green light is not illuminated, go to Turn ON TCU on page 14.

2. After the TCU is turned ON, check whether or not the green light on the SOS button is illuminated.

• If the green light is still not illuminated, verify the vehicle is unsold.
• If the vehicle has been sold, the customer will need to be enrolled in NissanConnect^SM Services for the SOS light to be illuminated and for NissanConnect^SM Services to be enabled.

3. Perform steps to Check TCU Cellular Reception - see page 18.

4. Turn the ignition OFF.

5. Pull OUT the extended storage switch to return the vehicle to shipping mode.

NOTE: If the Turning ON the TCU During PDI procedure is not followed correctly, the vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnect^SM Services. Should this occur, the Turning ON the TCU During PDI procedure will need to be performed again.

AMENDMENT HISTORY