SERVICE BULLETIN

APPLIED VEHICLES

• 2016-2018 Altima (L33) – SL with Technology Package
• 2018 Armada (Y62)
• 2017-2018 GT-R (R35)
• 2018 LEAF (ZE1)
• 2016-2018 Maxima (A36) – Platinum
• 2017-2018 Murano (Z52) – Platinum
• 2017 Pathfinder (R52) – SV and Platinum, SL with Tech Package, SL with Premium Package
• 2018 Pathfinder (R52) – SL and Platinum, SV with Tech Package
• 2016-2018 Rogue (T32) – SL
• 2017-2018 Rogue Hybrid (T32) – SL
• 2017-2018 Rogue Sport (J11) – SL and SV with Premium Package
• 2016-2018 Sentra (B17) – SR and SL with Tech Package
• 2016-2018 Titan/Titan XD (A61) – SL and Platinum, Pro-4X with Convenience Package

SERVICE INFORMATION

The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect™ Services subscription, the TCU communicates with the NissanConnect™ Services Data Center to provide various security and convenience services.

This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

Sections in this bulletin

• Turning ON the TCU During PDI (2016-2017 Applied Vehicles ONLY) – Page 3
• Turn ON TCU – Page 4
• TCU Replacement – Page 10
• SOS Light Diagnosis Information – Page 24

Overview of required steps for TCU replacement

1. Save the VIN DATA using CONSULT-III Plus (C-III plus).
2. Write down the SIM ID number from the original TCU.
3. Remove the original TCU from the vehicle.
4. Write down the IMEI from the original TCU and replacement TCU.
5. Install the replacement TCU in the vehicle.
6. Write the VIN DATA using C-III plus.
7. Some models: perform Manual TCU Configuration.
8. Write down the SIM ID number from the new TCU.
9. Some models: register the Intelligent Keys.
10. Turn ON the TCU.
11. Deactivate (unregister) the original TCU, and activate (register) the replacement TCU by calling 1-844-631-2928. For LEAF vehicles, call 1-800-922-1528.
12. Check TCU cellular reception.

TURNING ON THE TCU DURING PDI

NOTE:

• This procedure is for 2016-2017 Applied Vehicles ONLY.
• In most instances, the TCU is ON when delivered to the dealership. See the steps below to determine if the TCU is ON or OFF.

1. With the vehicle in an area of known good reception, turn the ignition ON and check whether or not the green light on the SOS button is illuminated (see Figure 1a).

NOTE: It may be difficult to tell if the green light is illuminated if the vehicle is outside in bright sunlight.

• If the green light is illuminated, the process to turn ON the TCU is complete and no further action is needed.
• If the green light is not illuminated, go to Turn ON TCU on the next page.

Description of Figure 1a: Shows the SOS button on the vehicle's interior. It indicates "Light not illuminated" with an arrow pointing to the SOS button.

2. After the TCU is turned ON, check whether or not the green light on the SOS button is illuminated.

• If the green light is still not illuminated, verify the vehicle is unsold.
  • If the vehicle has been sold, the customer will need to be enrolled in NissanConnect™ Services for the SOS light to be illuminated and for NissanConnect™ Services to be enabled.
  • Refer to SOS Light Diagnosis Information on page 24.

3. Perform steps to Check TCU Cellular Reception - see page 7.

4. Turn the ignition OFF.

5. Pull OUT the extended storage switch to return the vehicle to shipping mode.

NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnect™ Services. Should this occur, the “Turning ON the TCU During PDI” process will need to be performed again.

TURN ON TCU

1. Make sure the vehicle is not in shipping mode (shipping mode = extended storage switch pulled OUT).

If needed, use the following steps to confirm the vehicle is not in shipping mode:

1. Make sure the ignition is OFF.
2. Open the driver's door and leave it open.
3. Locate the interior fuse panel and remove the cover.
4. Push the white extended storage switch IN.
5. Turn the ignition ON.
6. Turn the ignition OFF.
7. Wait at least 2 seconds, and then turn the ignition ON.
8. Make sure the extended storage warning message is not displayed in the combination meter/display.

2. Connect the C-III plus VI to the vehicle.

3. Set the parking brake and confirm the ignition is ON.

4. Launch C-III plus on the CONSULT PC.

TCU REPLACEMENT

NOTE:

• Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle.
• During this procedure, Intelligent Key Registration must be performed for the vehicles listed in this table. You MUST have ALL customer keys collected.

• The new/replacement TCU must come from Nissan North America parts supply.
• Some vehicles require Manual TCU Configuration after replacement. Refer to step 21 on page 16.
• The VIN MUST be written to the replacement TCU after installation.
• * Intelligent Key Registration is required for 2018.5 Rogue Sport vehicles ONLY. To determine if your vehicle applies, see step 12 on page 13 and locate the TCU ID number (Figure 7d). If the TCU ID number begins with “2047”, all customer keys must be collected for registration.

IMPORTANT: Are you replacing the TCU in a 2018 Armada?

• No: Continue to step 1, below.
• Yes:
  • Use C-III plus to check BCM part number.
  • Is the BCM part number 284B1-6GX0A?
    • No – Continue to step 1, below.
    • Yes - Replace the BCM and then continue to step 1 below.
  • Refer to the Electronic Service Manual (ESM) section ELECTRICAL POWER CONTROL > BODY CONTROL SYSTEM > REMOVAL AND INSTALLATION > BCM for BCM replacement.

Save VIN Data

1. Set the parking brake.
2. Connect the C-III plus VI to the vehicle.
3. Turn the ignition ON.
4. Launch C-III plus on the CONSULT PC.

SOS LIGHT DIAGNOSIS INFORMATION

Perform the steps below if the SOS light is not illuminated.

Description of Figure: Shows the SOS button on the vehicle's interior, with text "Light not illuminated".

1. With the vehicle in an area of known good cellular reception, use C-III plus to confirm the TCU is turned ON.

2. Go to https://owners.nissanusa.com/nowners/vinlookup/dealervinlookup.

3. Enter the VIN.

Vehicle is shown as not enrolled:

• The customer is not enrolled in NissanConnect™ Services. Have the customer enroll and confirm the SOS light illuminates.
• NOTE: It may take up to 24 hours for the services to be activated and the SOS light to illuminate after enrollment is completed.

"VIN not found” displays:

• The vehicle needs to be registered in the Nissan Owner Portal and enrolled in NissanConnect™ Services. Have the customer register and enroll and confirm the SOS light illuminates.
• NOTE: It may take up to 24 hours for the services to be activated and the SOS light to illuminate after enrollment is completed.

Vehicle is shown as enrolled:

• Confirm the customer's NissanConnect™ Services subscription.
• The customer can find this information three ways:
  • Log into to the NissanConnect™ Services portal and locate "Subscription" on the first page.
  • Log into the NissanConnect™ Services mobile app and go to "Vehicle Information" > "Package Info".
  • Call NissanConnect™ Services Powered by SiriusXM at 1-844-631-2928.

If the customer is enrolled in the Premium or Premium Plus Package, call TECH LINE for diagnosis.

If the customer is enrolled in the Select Package, the SOS light is not intended to illuminate. No further action is needed.

Manually Enter VIN Data

This is needed ONLY if automatic “SAVE VIN DATA” or “WRITE VIN (SAVED DATA)” did not complete correctly.

1. Select WRITE VIN (MANUAL INPUT).

Description of Figure 1e: Shows the CONSULT-III Plus interface with "WRITE VIN (MANUAL INPUT)" selected, and an arrow pointing to "Start" (Step 1 and Step 2).

2. Select Start.

3. Enter the VIN.

a) Touch the VIN (1ST TIME) input field and type in the VIN.

b) Touch the VIN (2ND TIME) input field and type in the VIN again.

Description of Figure 2e: Shows the CONSULT-III Plus interface for manual VIN entry, with fields for VIN (1ST TIME) and VIN (2ND TIME), and an arrow pointing to "Start" (Step 3 and Step 4).

4. Select Start.

5. Select End.

Description of Figure 3e: Shows the CONSULT-III Plus interface after VIN entry, indicating "VIN written successfully", with an arrow pointing to "End" (Step 5).

6. Return to step 21 on page 16.

Manual TCU Configuration (Some Vehicles)

The vehicles listed in this table require Manual TCU Configuration.

* For Rogue Sport and Armada vehicles, Manual TCU configuration is needed only if the TCU ID number (see Figure 12d, page 17) begins with “2047”.

1. Select Re/programming, Configuration.

Description of Figure 1f: Shows the CONSULT-III Plus Diagnosis Menu with "Re/programming, Configuration" highlighted, and an arrow pointing to "Step 1".

NOTE: C-III plus screens for steps 2-4 are not shown.

2. Read the precautions on C-III plus screen and then select Next.

3. Select model and model year.

4. Select Select, and then Confirm.

5. Select TELEMATICS.

Description of Figure 2f: Shows the CONSULT-III Plus System Selection screen with "TELEMATICS" highlighted, and an arrow pointing to "Step 5".

6. Select After ECU Replacement.

Description of Figure 3f: Shows the CONSULT-III Plus Operation Selection screen with "After ECU Replacement" highlighted, and an arrow pointing to "Step 6".

7. Select Manual selection.

Description of Figure 4f: Shows the CONSULT-III Plus Writing method selection screen with "Manual selection" highlighted, and an arrow pointing to "Step 7".

8. Select the applicable Type ID:

28277-6FL0D for:

• 2018 Altima
• 2018 Maxima
• 2018 Murano
• 2018 Pathfinder
• 2018 Titan/Titan XD

28277-6FL1D for:

• 2018.5 Armada

28277-7FH5A for:

• 2018 Rogue
• 2018.5 Rogue Sport

28277-5SA2A for:

• 2018 LEAF

NOTE: If C-III plus automatically selects the Type ID, there will be no options shown under Type ID and Figure 5f will not display. Skip to step 10.

Description of Figure 5f: Shows the CONSULT-III Plus screen for selecting Type ID, with "Next" highlighted, and an arrow pointing to "Step 9".

9. Select Next.

10. Select OK.

Description of Figure 6f: Shows the CONSULT-III Plus screen indicating "Operation Complete", with "OK" highlighted, and an arrow pointing to "Step 10".

11. Return to step 22 on page 17.

TCU Registration / Activation

25. Call NissanConnect™ Services Powered by SiriusXM at 1-844-631-2928. For LEAF vehicles, call 1-800-922-1528. Hours of operation are listed below.

During this call:

• You will be asked for your name, dealership name, and all of the information collected.
• The agent will unregister the original TCU and register the replacement TCU. If needed, the agent will call back to confirm TCU registration has completed.
• The vehicle may need to be moved outside if the cellular connection is not strong enough. See Check TCU Cellular Reception on page 7.

NOTE:

• The TCU will not be able to communicate with the NissanConnect™ Services Data Center if step 25 is not completed.
• TCU registration does not enroll the customer in NissanConnect™ Services.

TCU Replacement Hours of Operation (Central Time Zone)

• Monday thru Friday: 7 A.M. – 10 P.M.
• Saturday: 8 A.M. – 5 P.M.
• Christmas Eve and New Year's Eve: 7 A.M. – 7 P.M.
• Closed Thanksgiving, Christmas, New Year's Day.

Check TCU Cellular Reception

26. Perform steps to Check TCU Cellular Reception - see page 7.

27. Turn the ignition OFF.