Hem | 365id - Global ID Verification
User Manual for 365iD models including: SCAN01, 2AVO3-SCAN01, 2AVO3SCAN01, Scanner System for ID Security and Customer Data Streamlining
365id AB SCAN01 365id Scanner 2AVO3-SCAN01 2AVO3SCAN01 scan01
File Info : application/pdf, 10 Pages, 5.65MB
DocumentDocumentEnglish Manual 365id Scanner® 365id Support | +46 10-12 21 999 | support@365id.com VERIFIED. EVERYWHERE. EVERYTIME. 365id.com Table of contents USER MANUAL General 3 Scanning identity cards and driving licenses 4 Scanning passports 6 Assessing the documents validity 8 Indicator lights 9 Validation in external databases - additional service 10 Requesting a scanned document - additional service 10 Contact persons and other contact information 10 INSTALLATION MANUAL General 11 Placement 12 Cleaning 12 What's in the box 12 Installing 365id Scanner® with network cable 13 Installing the 365id Scanner® using Wi-Fi additional service 14 Installing portable 365id Scanner® - additional service 15 Internet sharing via Android phones 17 Internet sharing via iPhone 18 Frequently asked questions 19 Technical specifications 20 CE approvals 20 VERIFIED. EVERYWHERE. EVERYTIME. Page 2 365id.com USER MANUAL General General Congratulations on your choice of system for ID security and customer data streamlining! In a few minutes, you will be able to enjoy one of the world's most efficient systems for verifying ID documents and handling personal data. In this manual there are a few sections which refer to various additional services. Please check your agreement with 365id for which services that are available to you. We strongly suggest that you set up routines describing what your staff should do depending on the different results of a scanned document (green, yellow and red) and a routine of what to do upon suspected fraud attempts. If you need assistance in setting up routines, don't hesitate to contact us. If you have any questions regarding the installation or use of the 365id Scanner®, we are happy to assist you via phone +46 10-12 21 999 or by e-mail support@365id.com. Together we will stop identity fraud! VERIFIED. EVERYWHERE. EVERYTIME. Page 3 365id.com USER MANUAL Scanning identity cards and driving licenses 1. Identification Compare the persons face with that on the identity document/driving license. 2. Scanning identity cards and driving licenses a) Make sure the identity card/driving license is not dirty, changed or damaged. b) The 365id Scanner® is ready to use when the purple indicator is lit. c) Insert the identity card/driving license with the photo and personal data towards you. d) Insert the identity card/driving license fully, so that it locks in place with the latches on both sides. Let the card remain still during the scanning process. VERIFIED. EVERYWHERE. EVERYTIME. Page 4 365id.com USER MANUAL Scanning identity cards and driving licenses 3. Scanning completed a) The scanning process is complete when the white indicator is lit. b) Remove the identity card/driving license by pushing it down and away from you, the card will be released from the latches and can easily be pulled out. Note! If you remove the identity card/driving license too early or touch it during the scanning process, the result may be incorrect (yellow or red indication). If so, remove the card and start over. VERIFIED. EVERYWHERE. EVERYTIME. Page 5 365id.com USER MANUAL Scanning passports 1. Identification Compare the persons face with that on the passport. 2. Scanning a passport a) Make sure the passport is not dirty, changed or damaged. b) The 365id Scanner® is ready to use when the purple indicator is lit. c) Insert the passport with the photo and personal data towards you along with the passports front cover. Be extra careful with passports that have a thin data page to ensure it is not damaged. d) Insert the passport until it does not insert any further. VERIFIED. EVERYWHERE. EVERYTIME. Page 6 365id.com USER MANUAL Scanning passports 3. Scanning complete a) The scanning process is complete when the white indicator is lit. b) Remove the passport from the 365id Scanner® by pulling it up out of the scanner. Note! If you remove the passport too early or touch it during the scanning process, the result may be incorrect (yellow or red indication). If so, remove the passport and start over. VERIFIED. EVERYWHERE. EVERYTIME. Page 7 365id.com USER MANUAL Assessing the documents validity Green indication Document has been verified in the system, and is determined to be authentic. Yellow indication The system was unable to verify the document. A yellow result may be due to the document being unknown, wrong side scanned, dirty, broken, have too poor security features for authentication or an unknown forgery. Clean the document and scan it again to verify the result. Red indication Document has been verified in the system, and is determined to be invalid. A red result can be due to the document being expired, dirty, broken, modified or forged. Clean the document and scan it again to verify the result. VERIFIED. EVERYWHERE. EVERYTIME. Page 8 365id.com USER MANUAL Indicator lights Picture 1. All indicators are lit. 365id Scanner® is powering up. Picture 2. Purple indicator is lit. 365id Scanner® is ready to use. If the indicator is blinking blue then the scanner is updating its software and should not be touched. Picture 3. Picture 4. The indicators are flashing from left to right. All indicators flash simultaneously. 365id Scanner® lacks an internet connection. 365id Scanner® needs to be restarted. Picture 5. White indicator is lit. 365id Scanner® has scanned a document and is sending the information for verification. Picture 6. White indicator is flashing. 365id Scanner® is awaiting response regarding the scanned document. VERIFIED. EVERYWHERE. EVERYTIME. Page 9 365id.com USER MANUAL Additional services Validation in external databases If validation in external databases, e.g. checking a driving license against the Transport Agency, is included in your service then the following result indicators apply to you: - Green result, document verified in the applicable external database. - Yellow result, unable to verify the document in the applicable external database. - Red result, document has been blocked, withdrawn, or a newer has been issued. Requesting a scanned document If storage of scanned documents was a part of your agreement with 365id then you are able to request information and a copy about a certain scan, which may be useful during a fraud investigation. - Contact 365id Support and request information regarding a specific scan. - Be prepared to answer questions such as name of the cardholder, date and time of scan, and possibly the scanners serial number SN (is illustrated on the bottom of the scanner). - The requested information will only be sent to certain personnel according to a predetermined procedure. This is to ensure correct handling of sensitive personal details. Contact persons and other contact information If you change contact persons, contact information or other details that affect SMS/e-mail notifications, delivery of reports, delivery of POS data, etc., then please inform 365id Support. VERIFIED. EVERYWHERE. EVERYTIME. Page 10 365id.com