eufy RoboVac Quick Start Guide

Using Your RoboVac

Follow these steps to get your RoboVac ready for use:

1. Remove the sticker next to the power switch and the foam blocks beside the bumper before use.
2. Ensure the Charging Base is plugged in. The LED indicator on the Charging Base will be SOLID WHITE when connected to AC power.
3. Fully charge RoboVac before use. The LED indicator on the button breathes orange while charging and turns solid blue when fully charged.
4. Download the EufyHome app and follow the instructions in the app to complete the Wi-Fi connection. This allows you to control RoboVac via the app. Refer to the Owner's Manual for more details.

Important Tips Before Use

• Remove power cords and small objects from the floor that may entangle RoboVac. Use the supplied cable ties to organize wires and power cords.
• Fold tasseled edges of area rugs underneath to prevent tangling. Avoid cleaning very dark-colored rugs or high-pile rugs thicker than 1.02 in/26 mm, as they may cause RoboVac to malfunction.
• Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent it from getting stuck. If necessary, place a physical barrier to block off these areas.
• Keep RoboVac away from wet areas.
• RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.
• Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if dirty or used on reflective/very dark-colored floors. Place physical barriers to block off areas where RoboVac may fall.
• To keep RoboVac away from specific areas or items, apply Boundary Strips (T2117 only) on the floor with adhesive tape to create a virtual barrier. Ensure the strips are placed FLAT on the floor.
• Place physical barriers or Boundary Strips in front of fireplaces and areas that may cause damage to RoboVac if entered.

Preparation

1. Install the side brushes before use.
2. Turn on the main power switch on the bottom of RoboVac.
3. Place the Charging Base on a hard, level surface against a wall.
4. Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the Charging Base.
5. Connect the adapter's round connector to the power socket on the Charging Base and the other end into a wall outlet.

Charge Your RoboVac

RoboVac has a pre-installed rechargeable battery that needs to be fully charged before use. RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.

Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.

Method 2: Press the button on RoboVac or on the remote control to return RoboVac to the Charging Base.

Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery's lifespan, recharge at least once every 6 months.

Use Your RoboVac with the EufyHome App

To enjoy all features, it is recommended to control your RoboVac via the EufyHome app.

Before you start, make sure that:

• Your smartphone or tablet is connected to a Wi-Fi network.
• Your smartphone or tablet is running iOS 8.0 (or above) or Android 4.4 (or above).
• The 2.4GHz band wireless signal is enabled on your wireless router.
• The Wi-Fi status light on RoboVac is slowly flashing blue.

RoboVac is attached to the Charging Base to ensure it has enough power during setup.

Steps to connect:

1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices).
2. Open the app and create a user account.
3. Tap the "+" icon in the top right corner to add RoboVac to your EufyHome account.
4. Follow the instructions in the app to set up the Wi-Fi connection.

After connecting successfully, you can control RoboVac via the app. You can select a cleaning mode, set the time, schedule a cleaning, view the system status, receive notifications, and access additional features.

Wi-Fi Status Light

If you have problems during the Wi-Fi setup process, refer to the "Troubleshooting > Wi-Fi connection" section in this Manual. If RoboVac gets stuck, tap Find My Robot in the app to find the machine.

Reset the Wi-Fi Connection

Press and hold the button on RoboVac for 10 seconds until RoboVac beeps to reset the Wi-Fi connection. You will hear a beep, and the Wi-Fi status light will slowly flash blue. Follow the Wi-Fi instructions in the EufyHome app to set up the connection.

Schedule Cleaning

With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time. You can set the time and customize cleaning schedules from Sunday to Saturday. This function is available in the app only.

Start / Stop Cleaning

• Make sure the main power switch on the bottom of RoboVac is turned on before use.
• You can also start or stop cleaning via the EufyHome app.

To start cleaning: Press the button on RoboVac or the button on the remote control to start cleaning in Auto Mode.

To stop cleaning: Press the button on RoboVac or the button on the remote control to stop cleaning.

Select a Cleaning Mode

You can also select a cleaning mode via the EufyHome app.

1. Auto cleaning

RoboVac optimizes its cleaning path by selecting different cleaning modes automatically until cleaning is complete. This is the most commonly used cleaning mode.

Press the button on RoboVac or the button on the remote control to start cleaning in Auto Mode.

RoboVac will return to the Charging Base automatically when the battery level becomes low or when RoboVac finishes cleaning. By default, RoboVac starts in Auto cleaning mode when it is turned on.

BoostIQ™ Feature

When the BoostIQ™ feature is enabled, RoboVac automatically increases suction power if it detects stronger power is needed for a better clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which reduces cleaning time but increases noise level. You can disable this feature if the noise disturbs you. This feature works in Auto and Quick cleaning modes only.

In Auto or Quick cleaning mode, press the button on the remote control repeatedly to adjust the suction power level. The corresponding icon is displayed on the remote control.

When RoboVac starts cleaning in Auto or Quick mode, it will clean according to the suction power level you previously selected.

2. Spot cleaning

RoboVac intensively cleans a specific area in a spiral pattern, useful for concentrated areas of dust or debris. In Spot mode, RoboVac stops cleaning after 2 minutes.

Press the button on RoboVac or the button on the remote control to start cleaning in Spot Mode.

3. Edge cleaning

RoboVac reduces its speed when it detects a wall and follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac cleans for 20 minutes and returns to the Charging Base.

Press the button on the remote control to start cleaning in Edge Mode.

4. Quick cleaning

RoboVac automatically stops cleaning after 30 minutes and returns to the Charging Base in this mode. If a small room or area needs cleaning, select this mode to save time and power.

Press the button on the remote control to start quick cleaning mode.

5. Manual cleaning

You can direct RoboVac to clean a particular area using the directional buttons on the remote control.

Use the Boundary Strip (T2117 Only)

With the Boundary Strip, you can keep RoboVac away from any area or item you do not want it to clean. RoboVac will recognize the Boundary Strip and will not cross into the blocked-off area.

1. Identify the area or item you do not want RoboVac to get close to.
2. If necessary, use scissors to cut the Boundary Strip to a shorter length. Measure the length correctly before cutting.
3. Apply the supplied strips of adhesive tape to lay the Boundary Strip flat on the floor. Ensure the strip is placed FLAT on the floor or under an area rug.

Important Notes:

• If the Boundary Strip is rolled up, remove and re-apply it on the floor with adhesive tape. Otherwise, the Boundary Strip may not work well.
• Ensure the Boundary Strip is placed on the same surface plane as RoboVac is used on.
• Be careful not to damage the floor when using adhesive tape. It is not recommended for use on carpets.
• Keep the Boundary Strip away from objects that emit excessive heat.

Use Your RoboVac with Amazon Alexa / the Google Assistant

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.

Before you start, make sure that:

• RoboVac is attached to the Charging Base to ensure it has enough power.
• RoboVac is connected with the EufyHome app.
• You have an Alexa-enabled device (e.g., eufy Genie, Amazon Echo, Echo Dot, Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (e.g., Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is installed on your smart device, and you have created an account.

Note: Actual usage may differ from these instructions due to app updates. Always follow the instructions in the app to connect to RoboVac.

To control RoboVac with Amazon Alexa

The Amazon Alexa service is available in English and German. More languages may be available later.

1. Open the Amazon Alexa app and select "Skills" from the menu.
2. On the Skills screen, search for "EufyHome - RoboVac".
3. Once found, tap "Enable".
4. Log in with your EufyHome account so Alexa can control your RoboVac.
5. Say simple commands to Alexa (e.g., "Alexa, ask RoboVac to start cleaning.").

To control RoboVac with the Google Assistant

RoboVac works with the Google Assistant on devices like Google Home. The Google Assistant service is available in English and German.

1. Open the Google Home app.
2. Say "Ok Google, talk to RoboVac" to the Google Assistant-enabled device to initiate the Google action for RoboVac.
3. Follow the instructions in the Google Home app to authorize the Google Assistant with your EufyHome account.
4. To control RoboVac with your voice, say simple commands to Google Assistant (e.g., "Ok Google, ask RoboVac to start cleaning.").

For more information, visit https://www.eufylife.com and go to PRODUCTS>Cleaning>Robo Vac 25C/Robo Vac 35C.

Cleaning and Maintenance

Follow the instructions below to clean and maintain RoboVac regularly. Cleaning/replacement frequency depends on usage habits.

Recommended cleaning/replacement frequency

Clean the Dust Collector and Filters

1. Press the dust collector release button to pull the dust collector out.
2. Open and empty the dust collector.
3. Remove the pre-filter by pulling the hooks.
4. Take out the foam filter and high-performance filter.
5. Clean the dust collector and filters with a vacuum cleaner or a cleaning brush.
6. Put the filters and pre-filter back together in the dust collector.
7. Push the dust collector back into the main unit.

Note: You can wash the dust collector, pre-filter, and foam filter with water. Air-dry them thoroughly before reassembling. Do not wash the high-performance filter with water, as it may damage the filter and reduce suction power.

Clean the Rolling Brush

1. Pull on the release tabs to unlock the brush guard.
2. Lift the rolling brush to remove it.
3. Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
4. Reinstall the rolling brush by inserting the fixed protruding end first and then clicking it into place.

Clean the Side Brushes

Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Clean them regularly.

1. Remove the side brushes.
2. Carefully unwind and pull off any hair or string wrapped between the main unit and the side brushes.
3. Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them.

Only use the side brushes when they are completely dry.

Replace the Side Brushes

The side brushes may become bent or damaged after a period of use. Follow the instructions below to replace them. Pull off the old side brushes and snap the new ones into place.

Clean the Sensors and Charging Pins

To maintain optimal performance, clean the drop sensors and charging pins regularly. Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.

Clean the Swivel Wheel

Hair or dust particles can easily get entangled in the swivel wheel. Clean the swivel wheel periodically and as needed.

1. Pull out the swivel wheel.
2. Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
3. Reinstall the wheel and push in until it clicks into place.

Note: You can clean the swivel wheel with water. Use the swivel wheel only when it is completely dry.

Troubleshooting

Problems and Solutions

Error Tones

When RoboVac is in trouble, it emits short or long beeps and the red indicator on the button is solid or flashing.

Flashing red indicator light

Solid red indicator light

Wi-Fi Connection

Before Wi-Fi setup, ensure RoboVac and your Wi-Fi network meet the following requirements:

Wi-Fi Setup Requirements

• RoboVac: Fully charged, main power switch ON, Wi-Fi status light slowly flashing blue.
• Wi-Fi Network: Correct password, no VPN or Proxy Server, router supports 802.11b/g/n and IPv4, router supports 2.4GHz band (5GHz not supported). If using a mixed network, switch to 2.4GHz for setup. For hidden networks, ensure correct SSID and 2.4GHz connection.
• Network Security Requirement: WPA and WPA2 using TKIP, PSK, AES/CCMP encryption. WEP EAP is not supported.
• Wi-Fi Channels: In the US, operate on channels 1-11. Check local regulations for other countries.

If you cannot control RoboVac with your smartphone, try the solutions below. If the problem persists, contact the eufy service center.

Specifications

Customer Service

For FAQs and more information, please visit www.eufylife.com.

Email: support@eufylife.com

Live chat: www.eufylife.com

Customer service hotline:

• (US) +1 (800) 988 7973 Mon-Fri 9:00am - 5:00pm (PT)
• (UK) +44 (0) 1604 936200 Mon-Fri 6:00 - 11:00 (GMT)
• (DE) +49 (0) 69 9579 7960 Mo-Fr 6:00 - 11:00
• (中国) +86 400 0550036 周一至周五 9:00 - 17:30
• (日本) +81 03 4455 7823 月-金 9:00 - 17:00

When calling the customer support center, please have your Amazon order number or eBay username ready.

Social Media:

• Facebook: @EufyOfficial
• Twitter: @EufyOfficial
• Instagram: @EufyOfficial
• Pinterest: @EufyOfficial

Anker Innovations Limited, Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong.

eufy RoboVac - Limited Warranty

This limited warranty provided by the manufacturer does not affect any statutory warranty provided by law.

This One-Year Limited Warranty applies to purchases from authorized retailers. Implied warranties are limited to the duration of this limited warranty. Warranty coverage is for the original owner and product only and is not transferable. For eufy-Certified Refurbished products, a 3-month Warranty Period applies.

Anker Innovations warrants the unit to be free from defects in material and workmanship for one year from the purchase date, when used under normal household conditions and maintained according to the manual, subject to the following conditions and exclusions.

REMEDY

1. Defective original units or non-wearable components will be repaired or replaced for up to one year from the original purchase date.
2. In the rare event of a replacement unit, warranty coverage ends 90 days after receipt of the replacement unit or the remainder of the existing warranty, whichever is greater. Anker Innovations may replace the unit with one of equal or greater value.

EXCLUSION

Unless agreed in writing, the Limited Warranty does not apply if defects relate to:

• Consumable parts (filters, brushes) subject to normal wear and tear.
• Defects caused by improper handling, accidents, misuse, neglect, fire, water, lightning, weather, electrical outages, or power surges.
• Improper operation or maintenance, use not in accordance with product instructions, or connection to improper voltage supply.
• Negligent use, care, neglect, or careless operation or misuse.
• Accident, abuse, misapplication, unauthorized repair, modification, disassembly, or opening of the product chassis.
• Failure to comply with environmental and storage requirements.
• Inadequate packaging for transportation.
• Battery short-circuiting, broken seals, tampered cells, or battery used in unintended equipment.
• Use of parts not in accordance with product instructions.
• Use of parts and accessories not produced or recommended by eufy.
• Use in a commercial environment (product is for residential use only).
• Consequential and incidental damages.
• Extreme external causes beyond reasonable control (e.g., power fluctuations, ISP interruptions, wireless network issues).
• Weak and/or inconsistent wireless signal strength.
• Products purchased from unauthorized dealers/resellers.
• Products used outside the country of purchase.
• Free products.
• Lost and/or stolen products.

DISCLAIMER

This Limited Warranty is your sole and exclusive remedy against Anker Innovations for product defects. This Limited Warranty replaces all other warranties and liabilities, whether oral, written, statutory, contractual, or tort. However, this Limited Warranty does not exclude or limit your legal rights or your rights against the seller.

To the extent permitted by law, Anker Innovations is not liable for loss of data, profit, use, business, contracts, revenues, anticipated savings, increased costs, or indirect, consequential, or special damages. Anker Innovations' liability is limited to the purchase value of the product, except in cases of gross negligence or intentional misconduct.

WARRANTY SERVICE

For Retailer Store purchasing: Contact your local distributor with your product's serial number and proof of purchase.

For Online Store purchasing: Contact us via email (support@eufylife.com) or live chat at www.eufylife.com.

Customer service hotline numbers are provided for various regions (US, UK, DE, China, Japan).

When calling customer support, have your Amazon order number or eBay username ready.

eufy RoboVac - Garantía limitada (Spanish)

Esta garantía limitada proporcionada por el fabricante no afecta de ninguna manera a una posible garantía legal de conformidad con la ley.

Esta garantía limitada de un año se aplica a las compras realizadas a distribuidores autorizados. Las garantías implícitas se limitan a la duración de esta garantía limitada. La cobertura de la garantía es para el propietario y el producto originales y no es transferible. Para productos reacondicionados certificados por eufy, se aplica un Período de Garantía de tres (3) meses.

Anker Innovations garantiza que la unidad no tendrá defectos de materiales ni de mano de obra durante un período de un año a partir de la fecha de compra, cuando se utiliza en condiciones normales del hogar y se le realiza el mantenimiento conforme a los requisitos descritos en este manual de instrucciones, sujeto a las siguientes condiciones y exclusiones.

RECURSOS

1. Durante un período de hasta un año a partir de la fecha de compra, la unidad original o los componentes no portátiles defectuosos podrán ser reparados o reemplazados.
2. En caso de reemplazo de unidad, la cobertura de la garantía terminará noventa (90) días después de la recepción de la unidad de reemplazo o el resto de la garantía original, lo que sea mayor. Anker Innovations se reserva el derecho de sustituir la unidad por una de igual o mayor valor.

EXCLUSIÓN

A menos que se acuerde por escrito, la garantía limitada no será válida si los defectos se refieren a:

• Partes consumibles (filtros, cepillos) sujetas a deterioro y desgaste normal.
• Defectos ocasionados por manejo o uso inapropiado, accidentes, mal uso, descuido, fuego, agua, relámpagos, clima, cortes de energía o sobretensión.
• Funcionamiento o mantenimiento indebidos, uso no conforme con las instrucciones del producto o conexión a suministro de voltaje incorrecto.
• Uso o cuidado negligentes, descuido, mal uso o utilización poco cuidadosa del producto.
• Accidente, abuso, mala aplicación, reparación, modificación o desmontaje no autorizados o apertura del chasis del producto.
• Incumplimiento de los requisitos ambientales y de almacenamiento del producto.
• Empaquetamiento inadecuado del producto para transporte.
• Cortocircuito en la batería, sellos rotos del contenedor de la batería o celdas, o uso de la batería en equipos no especificados.
• Uso de piezas no conforme con las instrucciones del producto.
• Uso de piezas y accesorios no producidos o recomendados por eufy.
• Uso en un entorno comercial (el producto es solo para uso residencial).
• Daños consecuentes e incidentales.
• Causas extremas o externas fuera de nuestro control razonable (averías, fluctuaciones o interrupciones en energía eléctrica, ISP o redes inalámbricas).
• Intensidad de la señal inalámbrica débil o inconsistente en su hogar.
• Productos comprados a distribuidores o proveedores no autorizados.
• Productos utilizados fuera del país de compra.
• Productos gratuitos.
• Productos perdidos o robados.

DESCARGO DE RESPONSABILIDAD

Esta garantía limitada es su único y exclusivo recurso frente a Anker Innovations por defectos del producto. Esta garantía limitada reemplaza todas las demás garantías y responsabilidades de Anker Innovations, ya sean orales, escritas, legales, contractuales o de otro tipo. Sin embargo, esta garantía limitada no excluirá ni limitará sus derechos legales ni sus derechos frente al vendedor.

En la medida permitida por la ley, Anker Innovations no asume ninguna responsabilidad por pérdida de datos, ganancias, uso de productos o funcionalidad, negocios, contratos, ingresos, ahorros anticipados, aumento de costos o gastos, o daños indirectos, consecuentes o especiales. La responsabilidad de Anker Innovations se limitará al valor de compra del producto, excepto en casos de negligencia grave o conducta intencional.

SERVICIO DE GARANTÍA

Para compra en tiendas minoristas: Comuníquese con su distribuidor local con el número de serie de su producto y el comprobante de compra.

Para compra en tiendas en línea: Comuníquese con nosotros por correo electrónico (support@eufylife.com) o chat en vivo en www.eufylife.com.

Se proporcionan números de línea de atención al cliente para varias regiones (EE. UU., Reino Unido, DE, China, Japón).

Al llamar al centro de atención al cliente, tenga a mano su número de pedido de Amazon o nombre de usuario de eBay.