Bestway SaluSpa Owner's Manual
Model Number: 303021192143
For support, visit www.bestwaycorp.com/support.
Important Safety Instructions
General Warnings
- Read and follow all instructions.
- To reduce the risk of injury, do not permit children to use this product unless closely supervised.
- A wire connector is provided to connect a minimum 8 AWG solid copper conductor between this unit and any metal equipment, enclosures, water pipe, or conduit within 5 feet (1.5 m) of the unit.
- Replace damaged cord immediately. Do not bury cord. Connect to a grounded, grounding type receptacle only.
- The GFCI must be tested before each use. Test: Push test button, product should stop. Push reset button, product should operate. If it fails, disconnect power until the fault is corrected.
- Risk of Accidental Drowning: Exercise extreme caution to prevent unauthorized access by children. Ensure children are supervised at all times.
- Risk of Injury: Suction fittings are sized for specific pump flow rates. Replace fittings only with compatible ones. Never operate if fittings are broken or missing.
- Risk of Electric Shock: Install at least 5 feet (1.5 m) from all metal surfaces. Alternatively, permanently connect metal surfaces within 5 feet to the unit's terminal box with 8 AWG copper conductor. Do not permit electric appliances (lights, phones, radios, TVs) within 5 feet of a spa.
- Water temperature should not exceed 104°F (40°C). 100°F-104°F (38°C-40°C) is safe for healthy adults. Lower temperatures recommended for children and short durations.
- Pregnant women should limit water temperature to 100°F (38°C) due to potential fetal damage.
- Measure water temperature with an accurate thermometer before entering.
- Alcohol, drugs, or medication before or during spa use can lead to unconsciousness and drowning.
- Consult a physician before use if you are obese or have a history of heart disease, blood pressure issues, circulatory problems, or diabetes.
- Consult a physician before use if using medication that may cause drowsiness or affect heart rate, blood pressure, or circulation.
- Do not use the spa when it is raining.
- Water attracts children; always attach a spa cover after each use.
- Never add water hotter than 104°F (40°C) into the spa. Consult your physician.
- Do not set up or leave the spa out in temperatures lower than 40°F (4°C).
- Do not use the spa alone.
- Enter and exit the spa slowly and cautiously; wet surfaces are slippery.
- To avoid pump damage, the spa must always be operated with water.
- Leave the spa immediately if you feel uncomfortable or sleepy.
Warning Label Application
The warning label must be posted near the spa in a readable position. Take the label from the accessory kit, carefully peel it, and affix it. Contact Bestway After Sales Service to order a replacement label.
Product Specifications and Heating Information
Heating Duration Estimates
Heating duration depends on starting water temperature and ambient temperature. The following data is for reference only. Run the filter system for at least one minute to display the current water temperature.
| Ambient Temperature | Water Temperature | Set Temperature | Heating Duration |
|---|---|---|---|
| 50°F | 50°F | 104°F | 32 h |
| 59°F | 59°F | 104°F | 26 h |
| 68°F | 68°F | 104°F | 20 h |
| 77°F | 77°F | 104°F | 14 h |
| 86°F | 86°F | 104°F | 9 h |
Always cover the spa when the heating function is active. Do not use the spa when the ambient temperature is lower than 39°F (4°C).
Power Specifications
- Power Rate: 110-120V AC, 12A at 20°C
- Massage Tube Power: 6.5A
- Heat Element Power: 11.3A at 20°C
- Water Pump Power: 0.7A
Installation
Selected Location
IMPORTANT: The base must be smooth, flat, level, and capable of uniformly supporting the combined weight of the SaluSpa, water, and users. Improper support is not covered by warranty. Assure site integrity at all times.
Indoor Installation Considerations
Humidity is a side effect. Consider the effects of moisture on exposed materials. Provide ample ventilation; consult an architect if needed.
Outdoor Installation Considerations
Water may spill during filling, draining, or use, so install near a floor drain. Do not leave the spa's surface exposed to direct sunlight for extended periods.
GFCI Test Procedure
IMPORTANT: RISK OF ELECTRIC SHOCK. The GFCI must be tested before turning on the pump each time.
- Plug the GFCI into a power outlet; the indicator turns red.
- Press the test button; the indicator turns off.
- Press the reset button; the indicator turns red, and the spa is ready for use.
WARNING: Test the GFCI before each use. Ensure the power outlet's current rating is suitable for the pump. If the test fails, do not use the pump and contact Customer Service.
Air Valve Check
Always check the air valve carefully before inflation to ensure no air leaks. If the valve is loose, use the provided wrench to fasten it. Hold the backside of the air valve from the inner side of the spa wall with one hand and turn the wrench clockwise. NOTE: Do not overtighten. Do not adjust the air valve connector when the spa is in use.
Assembly part refers to the provided installation leaflet.
Pump Operation
Control Panel Overview
The control panel allows operation of the spa functions. The LED display shows the current water temperature.
- On/Off Button: Press for 2 seconds to activate/deactivate the control panel and functions.
- Temperature Adjustment Buttons: Press '+' or '-' to adjust the desired temperature (20°C/68°F to 40°C/104°F). The LED flashes during adjustment and confirms the new value for 3 seconds. Default temperature is 35°C (95°F).
- Heat Button: Press to activate the heating system. The red light indicates heating is active. A green light means the water is at the set temperature, and the heating system is at rest. The filtration system starts automatically when heating is activated and continues after heating stops.
- Water Filter Button: Turns the filter pump on and off. The red light indicates activation.
- Celsius/Fahrenheit Toggle: Switches the temperature display between Celsius and Fahrenheit.
- Massage System Button: Activates the massage system with a 30-minute auto-shutoff. The red light indicates activation. IMPORTANT: Do not run the massage system with the cover attached, as air can accumulate and cause damage.
- Power-Saving Timer Button: Allows setting a heating cycle time.
- Step 1: Set Heating Duration: Press the button until the LED flashes, then use '+' or '-' to set duration (1-48 hours), and press the button to confirm.
- Step 2: Set Activation Time: After setting duration, the LED flashes again. Use '+' or '-' to set hours from now until activation (0-99 hours), then press the button or wait 10 seconds to confirm. The LED lights steadily, starting the countdown.
NOTE: Timer adjustment (heating ON time) is 1-48 hours. Reservation time (activation delay) is 0-99 hours. A 0-hour reservation time activates heating immediately. The timer is one-time per use and does not repeat until reset.
- Lock/Unlock Button: The pump has a 5-minute auto-lock. The LED dims when locked. Press and hold for 3 seconds to lock or unlock the pump.
Power-Saving Timer LED Indicators
- Flashing LED: Setting heating duration.
- Solid LED: Heating function is active or timer is set.
- Flashing LED: Setting activation time (hours from now).
LED Display and Hibernation
The LED displays the current water temperature. After 72 hours of filtration without using the power-saving timer, the pump hibernates, flashing "End" with the current temperature. Heating and filter functions are disabled during hibernation. Press the lock/unlock button for 3 seconds to reactivate.
NOTE: Water heat rate may change when outdoor temperature is below 15°C (59°F) or if the cover is not in position during heating. The displayed temperature may vary by approximately 2°C (3.6°F) from an external thermometer.
Alarms
The following table lists common alarms, their causes, and solutions:
| Alarm Code/Description | Causes | Solutions |
|---|---|---|
| Water flow sensors work without pressing filter or heat button. | 1. Water flow sensor flags didn't fall back correctly. 2. Water flow sensors are broken. | 1. Unplug pump, strike pump side firmly, plug back in. 2. Contact Bestway After Sales Service. |
| No water flow detected after starting or during filtering/heating. | 1. Stopper caps not removed. 2. Filter cartridges are dirty. 3. Water pump is broken or flow sensors are broken. | 1. Remove stopper caps before heating. 2. Clean/change filter cartridges. 3. Check water flow from outlet pipe. If no flow, pump is broken. If flow exists but alarm persists, flow sensors are broken. Contact Bestway After Sales Service. |
| Pump's thermometer reads water temperature below 4°C (40°F). | 1. Water temperature is lower than 4°C (40°F). 2. Pump's thermometer is broken. | 1. Spa not designed for operation below 4°C (40°F). Restart pump when temperature reaches 6°C (43°F). 2. Contact Bestway After Sales Service. |
| Pump's thermometer reads water temperature over 48°C (119°F). | 1. Water temperature is over 48°C (119°F). 2. Pump's thermometer is broken. | 1. Spa not designed for operation above 40°C (104°F). Restart pump when temperature reaches 38°C (100°F) or lower. 2. Contact Bestway After Sales Service. |
| Pump's thermometer connections have issues. | 1. Thermometer connectors not working properly. 2. Pump's thermometer is broken. | Contact Bestway After Sales Service. |
| Thermal cut-out cut off. | 1. Ambient temperature over 50°C (122°F) or pump in direct sunlight. 2. Thermal cut-out is broken. | 1. Unplug pump, place in a dry, cool place. Restart when water temperature reaches 34°C (93.2°F) or lower. 2. Contact Bestway After Sales Service. |
Maintenance
Your spa may require additional air periodically due to temperature changes. Follow assembly instructions and drain the spa before inflating to the correct pressure.
CAUTION: Ensure the pump is unplugged before maintenance.
Filter Cartridge Maintenance
Check and clean filter cartridges daily to keep spa water clean. We recommend replacing cartridges weekly or when soiled and discolored.
Water Maintenance
Keeping spa water clean and chemically balanced is essential. Clean filter cartridges are not enough. Use pool chemicals and a chemical dispenser with chlorine or bromine tablets (not granules) to maintain water chemistry.
NOTE: Shower before use to prevent cosmetic products and residues from degrading water quality.
Using Chemical Tablets/Dispenser
To use the chemical dispenser with tablets: Place tablets in the dispenser, close the dispenser, and place it in the spa. Remove the dispenser when the spa is in use.
Recommended Water Chemistry
| Parameter | Recommended Level |
|---|---|
| pH | 7.4-7.6 |
| Total Alkalinity | 80-120 ppm |
| Free Chlorine | 2-4 ppm |
NOTE: Damage from chemical imbalance is not covered by warranty. Handle chemicals with care and follow manufacturer instructions. Consult local pool supply retailers for more information.
Air-Valve Adjustment
If there is an air leak, check the air valve. Use soapy water to detect leaks. If found, use the provided wrench to fasten the valve clockwise, holding the backside from the inner side of the spa wall. NOTE: Do not overtighten. Always check the valve before use. Do not adjust when the spa is in use.
Draining the Spa
To drain the spa: Connect the drain hose to the drain port, open the drain cap, and allow water to flow out. Lift the spa when only a little water remains. Dry the spa pool thoroughly. Damages to handles are not covered under warranty.
Cleaning the Spa
Detergent residues and dissolved solids can build up on spa walls. Use soap and water to clean walls and rinse thoroughly. NOTE: Do not use hard brushes or abrasive cleaners.
Deflation
To deflate: Unscrew the valve cap. Unscrew the valve itself (e.g., P61727). Air will escape. For quick deflation, use the quick inflation/deflation valve (e.g., P61725).
Repair
For PVC Part
If the spa is torn or punctured, use the provided underwater adhesive repair patch. Clean the area, peel the patch, and press it over the damaged area for 30 seconds before inflation.
For Tritech PVC Material
If the spa is torn or punctured, use the provided PVC repair patch and glue (not included). Clean and dry the area. Cut the patch to size. Apply glue to one side of the patch, wait 30 seconds, and place it over the damaged area. Smooth out air bubbles and press firmly for two minutes. Wait 30 minutes before inflation. Repeat if necessary.
Storage
Ensure the spa and pump are completely dry before storage to extend their life. Store the spa in its original packaging in a warm, dry place. Plastic can become brittle and break when exposed to subzero temperatures, potentially damaging the spa. Improper winterization can void the warranty.
Troubleshooting
Contact Bestway or your authorized dealer if you experience problems. The following table provides tips for diagnosing and rectifying common issues:
| Problem | Probable Causes | Solutions |
|---|---|---|
| Pump does not operate | - Power failure - GFCI broken | - Check power source. - Contact Bestway After Sales Service. |
| Pump does not heat properly | - Temperature set too low - Dirty Filter Cartridge - Thermal cut-out cut off - Spa is not covered - Heating element failed or fuse cutout | - Set to a higher temperature. - Clean/replace filter cartridge. - Unplug pump, place in dry, cool place. Restart when water temperature reaches 35°C (95°F) or lower. - Attach the cover. - Contact Bestway After Sales Service. |
| Massage System does not work | - Air Pump is overheating - Massage system stops automatically - Air pump is broken | - Unplug pump, wait two hours for cooling. Insert plug and press massage system button. - Press the massage system button to reactivate. - Contact Bestway After Sales Service. |
| Pump adapters are not level with the spa adapters | - PVC changes shape (normal characteristic) | - Elevate pump with wood or insulated material to level adapters. |
| Spa pool leakage | - Spa is torn or punctured - Air valve is loose | - Use provided repair patch. - Check air valve with soapy water. If leaking, deflate spa and tighten valve clockwise using wrench, holding backside from inner side of spa wall. |
| Water is not clean | - Insufficient filtering time - Dirty Filter Cartridge - Improper water maintenance | - Increase filtration time. - Clean/replace Filter Cartridge. - Refer to chemical manufacturer's instructions. |
| Control panel not working | - Control panel has auto-lock (activated after 5 mins inactivity). Lock icon highlighted means locked. - Control panel not activated. | - To unlock, press button for 3 seconds. If it won't unlock, restart pump (unplug/plug in). - Press On/Off button for 2 seconds. If problem persists, contact Bestway After Sales Service. |
| GFCI test failed | - There is a defect in your SPA | Contact Bestway After Sales Service and return the SPA. |
Frequently Asked Questions (FAQ)
What kind of chemicals should be used for water maintenance?
Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions.
Water leaks from the adapters between the pump and spa
Insert the three stopper caps onto the spa's ports to prevent water escape and disconnect the pump. Check that seals are correctly placed inside the pump adapters. If seals are missing or not installed correctly, contact Bestway After Sales Service. If seals are correctly in place, reconnect the pump and hand-tighten adapters.
