Frequently Asked Questions

Combo Touch Keyboard Shortcut Keys

The keys on the top row of the Combo Touch Keyboard function as iPadOS shortcut keys. From left to right, they are:

Home
iPad screen brightness down
iPad screen brightness up
Onscreen keyboard
Search
Backlit brightness down
Backlit brightness up
Previous track
Play/pause
Next track
Volume mute
Volume down
Volume up
Lock

How to Clean the Combo Touch Keyboard

To clean the keyboard and trackpad, use a lint-free cloth dampened with water. Avoid applying liquids directly onto the keyboard. For stubborn dirt or stains on the spine or Smart Connector, use a small amount of rubbing alcohol on a soft, lint-free cloth.

iPad Does Not Recognize the Combo Touch Keyboard

If your iPad does not recognize the Combo Touch Keyboard, or if typing yields no response, try the following steps:

Ensure the iPad is securely seated in the Combo Touch Keyboard case and the connection is firm.
Clean the Smart Connectors on both the iPad and the keyboard.
Update iPadOS on your iPad to the latest version.

Liquids the Combo Touch Keyboard Withstands

The keyboard is designed to withstand small splashes from:

Water
Soda

Keyboard Functionality When Detached

The keyboard connects to the iPad via a Smart Connector. Detaching the Combo Touch keyboard from your iPad will cause it to disconnect.

Is the Keyboard Detachable?

Yes, the keyboard is detachable.

How to Charge the Keyboard

The keyboard is powered by the iPad through the Smart Connector. It does not require separate charging.

Trackpad Clicking

You can click anywhere on the trackpad. To enable "tap to click," navigate to Settings > General > Trackpad on your iPad and turn on the "Tap to click" option.

Adjusting Trackpad Cursor Speed

Yes, cursor speed can be adjusted in iPadOS settings. Connect your keyboard to your iPad, then go to Settings > General > Trackpad and adjust the tracking speed.

Changing Trackpad Scroll Direction

Yes, scroll direction can be changed in iPadOS settings. Connect your keyboard to your iPad, go to Settings > General > Trackpad, and toggle "Natural Scrolling" on or off.

How to Clean the Trackpad

To clean the trackpad, use a lint-free cloth dampened with water. Avoid applying liquids directly onto the trackpad. For stubborn dirt or stains on the spine or Smart Connector, use a small amount of rubbing alcohol on a soft, lint-free cloth.

Trackpad Gestures

One Finger Gestures

Navigate and click
Tap to click (configurable in iPadOS settings)

Two Finger Gestures

Swipe to scroll up, down, left, and right
Tap for secondary click (right-click)
Pinch to zoom in/out

Three Finger Gestures

Swipe up to close the current app
Swipe up further to show all apps
Swipe left/right to switch apps

Logitech Control Firmware Update App

Logitech offers the "Logitech Control" iPadOS app to update your device's firmware. Download it from the App Store. It is recommended to keep your device's firmware up-to-date.

Firmware Update Procedure

During a firmware update, do not use the keyboard or touchpad. Ensure the keyboard remains connected and the Logitech Control app is open. Placing the device in "typing mode" on a stable surface can help prevent accidental disconnection.

If the keyboard disconnects or the app closes during an update, it may not complete successfully, potentially leading to loss of functionality. To force a firmware update in such cases:

Open the Logitech Control App. Ensure you are using the latest version from the App Store.
Within the app, locate the image of the keyboard. Place your fingers on the Q, W, and E keys simultaneously.
Observe the text below the Logi logo; it should change to "Unlocking Firmware Update" upon success.
Once "Unlocking Firmware Update" is displayed, tap the "FIRMWARE UPDATE AVAILABLE" button (which may appear grayed out).
A "New Firmware" window will appear. Tap "Start Update" to begin the firmware update process.

Important Note: Keep the keyboard attached, the app open, and refrain from using the keyboard or touchpad during the entire update process.

Controlling Keyboard Backlight

To utilize the automatic adjustable backlighting and full backlight control features, ensure your iPad is updated to iPadOS 13.6 or later.

Keyboard backlighting can be adjusted from 0% to 100% across 16 different levels:

To increase backlighting: Press the Backlighting Level Up key.
To decrease backlighting: Press the Backlighting Level Down key.

You can also update the keyboard firmware via the Logitech Control app. The app can be downloaded from the App Store.

Logitech Combo Touch Keyboard Shortcut Keys

The following shortcut and media keys are available on the Combo Touch Keyboard:

Home
iPad screen brightness down
iPad screen brightness up
Onscreen keyboard
Search
Backlit brightness down
Backlit brightness up
Previous track
Play/pause
Next track
Volume mute
Volume down
Volume up
Lock

Updating Combo Touch Keyboard Firmware

To update your Combo Touch Keyboard firmware:

Download the "Logitech Control" app from the App Store onto your iPad.
Open the Logitech Control app. It will display any available new firmware updates.

The app can be downloaded from the App Store.

Troubleshooting: Keys Not Working

If some or all keys on your Combo Touch Keyboard are not functioning, try the following troubleshooting steps:

Connection and Cleaning

Reconnect the keyboard to the iPad and test functionality.
Ensure the Smart Connector on both the iPad and the keyboard, as well as the top of the keyboard, are clean and free of debris.
Verify the iPad is correctly seated in the case so the Smart Connector aligns properly.
Ensure the iPad is positioned to allow the Smart Connector to attach securely.

iPad Soft Reset

If the issue persists after checking the connection:

Perform a soft reset of your iPad: Press and hold the power button and the Home button simultaneously until the Apple logo appears.
After the iPad restarts, confirm the keyboard is connected and test it.

iPadOS and Firmware Updates

Ensure your iPad and keyboard firmware are up-to-date:

Update iPadOS:

Connect your iPad to power and Wi-Fi.
Navigate to Settings > General > Software Update.
Tap "Download and Install" and follow the on-screen instructions. The iPad will restart after installation.
Confirm the keyboard connects successfully after the update.

Update Keyboard Firmware:

Download and open the "Logitech Control" app from the App Store.
The app will indicate if new firmware updates are available for your keyboard.

Troubleshooting: Keyboard/Trackpad Unresponsive

If your Combo Touch Keyboard or trackpad is unresponsive, intermittently working, or slow to respond, check the following:

Ensure the physical connection between the keyboard and iPad is secure.
Clean the Smart Connector area if necessary.
Verify that your iPadOS is up-to-date.

If the problem persists, check for and install any available keyboard firmware updates using the Logitech Control App.

Viewing Positions

The Logitech Combo Touch Keyboard case offers four distinct viewing positions:

Typing Mode

Open the kickstand and adjust it to an angle between 20-60 degrees.
Place the device on a desk in landscape orientation.
Attach the keyboard to the case.

Viewing Mode

Detach the keyboard from the case.
Open the kickstand and adjust it to an angle between 20-60 degrees.
Place the device on a desk in landscape orientation.

Sketching Mode

Open the kickstand and adjust it to a lower angle.
Place the device on a desk in landscape orientation.
Use a finger, Apple Pencil, or Logitech Crayon for sketching.

Reading Mode

Detach the keyboard from the case.
Hold the iPad to read or view, or reattach the keyboard with the keys facing inward for comfortable reading of books, articles, and more.

Troubleshooting: Jumpy Cursor

If your cursor movement on the Combo Touch Keyboard trackpad is jumpy, try the following:

Ensure only one part of your finger is touching the trackpad surface and avoid resting your wrist on or near it, as this can be misinterpreted as input.
Keep the trackpad surface dry and clean:
- Wipe the trackpad with a lint-free cloth dampened with water.
- Do not apply liquids directly to the keyboard or iPad.
- For dirt or stains on the spine or Smart Connector, use a small amount of rubbing alcohol on a soft, lint-free cloth.

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