MERCURY BROADBAND.

Service overview

Service description

FibreClassic is a fibre broadband plan, with an optional landline service for residential customers.

The You Choose offer is only available when bundled with an electricity service.

When your house is connected to our network via a fibre optic connection, the throughput is both higher, and of a better consistency, than ADSL broadband. This means that fibre will deliver a faster speed.

Availability

Fibre broadband is not available everywhere in New Zealand. You can check your availability of our services when signing up on our website or by calling us on 0800 789 505.

Service charges

Prices are current as at 7 August 2025 and are subject to change. To find out more about our current pricing give us a call on 0800 789 505.

Broadband charges

*Pricing is subject to change with 30 days' notice. Mercury may pro-rate charges when you join (depending on the date you join), move, cancel, or if you switch between plans. See our offer terms and phone and internet terms for more detail.

The You Choose offer is only available to new residential customers who join Mercury for electricity and broadband services at the same address on a 2 year term. The joining bonuses that can be chosen from as part of this offer are determined by the broadband plan chosen at the time of sign up.

Tier One Joining Bonus

• Samsung 43" Smart TV (model UA43DU8500SXNZ)
• Samsung 280L White Fridge/Freezer (model RB27N4020WW/SA)
• Samsung 8kg Washing Machine (model WW80T4040CE/SA)
• Samsung Jet 95 Pet Stick Vac (model VS20C9542TN/SA)
• Samsung Premium Soundbar with Dolby Atmos (model HW-Q600F/XY)
• Samsung Galaxy A56 5G (model SM-A566BZKTXNZ)

Please note that due to global supply issues items are subject to availability and there may be delivery delays with Samsung products. The joining bonus will be ordered 5 working days from the date of your confirmation letter or email, or when the broadband and electricity services have both been connected with Mercury, whichever is later. We'll provide details on when to expect delivery.

Note: You cannot change to a wireless broadband service or reduce your fibre speed during the term. You may choose to upgrade to FibreMax.

View our offer terms for more information.

Landline Charges (optional)

The optional landline service connects you to the public phone network so you can make free local calls. Any calls made to national, international, mobile and 0900 numbers will be charged at their standard rate. You can choose from a variety of additional calling packages.

Routers

+ Please be aware that use of an incompatible router may degrade the performance of your broadband service.

++ Your eero router can be paid for over 24 months, in equal interest-free monthly instalments of $5.00 per month, per router, including GST. A $14.95 postage and handling charge applies.

With unlimited data broadband, there will be no additional data charges.

Set up charges

There is no upfront installation charge for standard fibre aside from router postage and handling. However, if your home is more than 200m from where the fibre cable access point is on the street, or you need additional in-house wiring installed, there may be an additional installation cost.

If you cancel your fibre services after the local fibre company has commenced the installation process, but before your services are live, charges may apply.

Find out more about the installation process.

Other charges

As set out in "Set up charges" above, additional charges may apply for items such as non-standard installations and additional in-home technician work performed at the time of connection.

Electricity and gas (if applicable) charges will also apply for your energy services.

Broadband performance

Performance

Actual speeds you experience are affected by many factors including the device you are using and its capabilities, the number of devices connected, your operating system and web-browser, and if you're connecting wirelessly to your router.

Find out more about factors that may influence your speed.

If you have a router supplied by Mercury, this router is capable of providing the industry national peak time average speeds, subject to the other factors described above. If you are using a router not supplied by Mercury, you may not be capable of receiving the stated speeds for Mercury's FibreClassic service.

See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies. You can also view the latest reports.

Access type

Your access type will be fibre broadband.

Find out more about the different access types and speeds.

Other information

Minimum contract period

There is a 2 year Term for this electricity and broadband bundle offer. View our offer terms for more information.

Early termination fee

If you terminate or switch either electricity or broadband providers within the Term you'll need to pay an early termination fee. This early termination fee varies depending on which joining bonus you receive as part of that offer, and will reduce by a set amount each month over the Term of your agreement as set out below. An early termination fee is only payable once during the Term.

Tier One

• Samsung 43" Smart TV - Month 1 exit fee $960 reducing by $40 per month
• Samsung 280L Fridge/ Freezer - Month 1 exit fee $960 reducing by $40 per month
• Samsung 8kg Washing Machine - Month 1 exit fee $960 reducing by $40 per month
• Samsung Jet 95 Pet Stick Vac - Month 1 exit fee $960 reducing by $40 per month
• Samsung Premium Soundbar with Dolby Atmos - Month 1 exit fee $960 reducing by $40 per month
• Samsung Galaxy A56 5G Mobile Handset - Month 1 exit fee $840 reducing by $35 per month

Notice period (Termination)

After the end of the term, you can cancel your services at any time by giving us at least 5 working days' notice. You'll be responsible for any charges until your disconnection date.

View our phone and internet terms for more information.

Other requirements

Please note: The You Choose offer is not available in conjunction with any other offer. View our offer terms for more information.

Traffic management

Mercury customers on broadband plans are currently not shaped in any way.

From a connectivity point of view, unlimited data plans are treated in exactly the same way as limited or capped plans.

Generally, our peak traffic times are between 3:30pm and 11:00pm. Customers may experience congestion during these periods.

At peak times there may be congestion on the network however, we are always working to provide the best possible service we can.

We do, however, reserve the right to apply traffic management policies to customers on unlimited data plans should this become required in the future.

Service restrictions

We have a service restriction policy in place which may influence your broadband performance. See clause 5.5 of the phone and internet terms.

Fair use policy

No fair use policy applies.

Effects on other services

Your fibre broadband service requires mains electricity to operate. If electricity is not available (e.g. during a local electricity outage) then your fibre broadband, and any services which run over it, may stop working unless you have battery backup in your home.

This means services such as landlines, medical alarms, and security alarms may stop working. It is your responsibility to check with the provider of existing services to make sure they will operate under such circumstances. This may also mean you're unable to contact 111 in an emergency. We recommend having a charged mobile or alternative arrangement in place.

Complaints

At Mercury, we value customer feedback and take care to address complaints. Information about our process for customer complaints.

Disputes

Mercury is a member of the Telecommunications Disputes Resolution (TDR) scheme, a free independent service to help customers resolve broadband disputes. For more information about TDR, see their website.

All prices and fees quoted are inclusive of GST (if any).

This is an offer summary only. View our offer terms and conditions and phone and internet terms and conditions for more information.