MARSTEK Smart Meter FAQs
MARSTEK - Power Anywhere & Anytime
Firmware & APP Upgrade
1. Firmware Upgrade
System Pop-up: Tip -> Confirm. Find new firmware: Settings -> Device.
2. APP Upgrade
Please update in APP Store or Google Play.
Visual Description: The document shows two screenshots of a mobile application. The first (left) displays a 'Tip' notification indicating 'A new firmware is available. Do you want to upgrade?' with 'Cancel' and 'Confirm' buttons. It also shows power status and cumulative discharge. The second (right) shows the app's 'Settings' menu, listing options like 'WiFi configuration', 'Hardware reset', 'Factory Reset', 'Language Setting: English', 'Share device', 'User feedback', 'APP V1.6.30', and 'Device V110'.
MARSTEK P1 Meter (CT003)
MARSTEK P1 Meter Video Guide:
https://www.youtube.com/watch?v=TSjxpRpg9UA
MARSTEK P1 Meter APP Guide:
MARSTEK CT003 User Manual V1.0 (PDF)
MARSTEK P1 Meter Installation (PDF):
Shelly Pro 3EM
Shelly Pro 3EM Guide:
Instructions for using Venus with Shelly Pro 3EM V1.0 (PDF)
Tips: Venus to V149. If the Self-consumption or AI mode doesn't work or is unstable, refer to page 9 to reconfigure HW P1.
HomeWizard P1
HomeWizard P1 Guide (video):
https://youtube.com/shorts/EY2-3eokO2Q?feature=share
HomeWizard P1 Guide (PDF):
P1 meter connection operation tutorial (PDF)
Tips: Venus to V149. If the Self-consumption or AI mode doesn't work or is unstable, refer to page 8 to reconfigure HW P1.
MARSTEK CT002
MARSTEK CT002 (video):
Eco Tracker
Eco Tracker (video):
https://youtube.com/shorts/3nJw99Bc6VE
Eco Tracker (PDF):
Multiple Venus Support
When managing multiple devices, only support controlling a single device per phase. If you have three Venus devices, zero feed-in can be achieved. However, with only two devices, one phase must remain unused, or you can use one device for three-phase power compensation while the other operates in manual mode as a temporary solution.
Steps: CT -> Output Power Reference -> Single Phase -> Auto Diagnosis.
Tips: MARSTEK APP 1.6.21 or above.
Visual Description: The document shows two screenshots of a mobile application. The first (left) displays the 'Venus' interface showing power status, battery level (95%), and cumulative discharge. The second (right) shows a 'CT View' for 'Marstek CT003' which is 'Offline'. It details 'Output Power Reference' and shows a diagnostic process. Options available include 'Manual', 'Three-phase sum (PhaseA+B+C)', 'Single Phase', and 'Auto Diagnosis'. Red arrows indicate navigation paths within the app.
FAQS
1. WIFI or Bluetooth Connection
A. WIFI Signal Strength
WIFI signal is recommended to be greater than -50db. If the signal is too weak, it will cause unstable connection. The strength of your model is below -70db and the data transmission is very unstable.
B. Bluetooth is occupied
Bluetooth must be connected via the MARSTEK APP. If you connect Bluetooth directly through a cell phone, it results in the Bluetooth being occupied and cannot be connected.
C. Permission
IOS:
- Bluetooth switch +
- APP's Bluetooth permission
Android:
- Bluetooth switch +
- APP's Bluetooth permission + Location permission
Visual Description: The document shows three screenshots related to app permissions. The first (left) depicts iOS app permission settings for 'Marstek', showing 'Location' and 'Bluetooth' toggles. The second (middle) shows the 'Marstek' app settings within iOS, highlighting 'Bluetooth switch' and 'APP's Bluetooth permission'. The third (right) displays an Android quick settings panel with various toggles including 'WLAN', 'Bluetooth', 'Mobile data', and 'Location'.
2. Connection is not stable
Make sure your device and your meter have the latest firmware version. Now Venus is V149 and MARSTEK P1 meter is V110.
3. HW P1 unstable or no readings
V148 can already support HW P1-meter. It is recommended to set HW P1 to be used as a static IP. When you can't get a reading, set CT to another type first, and then re-search for the HW P1-meter with the APP to make sure that the APP re-searched for the P1-meter.
4. Self-consumption or AI mode don't work or unstable
When the auto mode doesn't work, try to auto diagnosis. Every time you reselect the meter, you need the device to connect to the grid and set the auto mode and detect it. So it is not recommended to switch meters frequently.
Example: Use CT003, but it doesn't work.
Steps: CT -> Click output power reference -> Auto Diagnosis (10-30S).
Tips: MARSTEK APP 1.6.21 or above.
Visual Description: This section includes two screenshots identical to those described in the 'Multiple Venus Support' section, illustrating the app interface for managing device settings and diagnostics.
5. Meter not in the lists
The supported list has been updated. If your meter is not in the list, please configure the meter and send a clear picture of the meter front panel. Notify MARSTEK for testing.
Contact Support Team
How to Contact Support Team?
APP Settings -> User feedback.
Working Hours: Berlin, UTC +2/+1 MON-FRI 9AM-5PM
Tips: MARSTEK APP V1.6.2 or higher can support uploading photos and videos.
Visual Description: The document shows a screenshot of the MARSTEK app's settings menu, listing options such as 'Set time', 'Factory Reset', 'Back up enable', 'Grid Power Configuration', 'Statistics', 'Share device', 'User feedback', 'Device V148', and 'APP V1.6.20'.
