KeyPad Plus User Manual

Introduction

KeyPad Plus is a wireless touch keypad designed for managing the Ajax system with encrypted contactless cards and key fobs. It is designed for indoor installation and supports a "silent alarm" feature when a duress code is entered. The keypad manages security modes using passwords and cards or key fobs, indicating the current security mode with an LED light.

⚠ The keypad only works with Hub (4G) Jeweller, Hub Plus Jeweller, Hub 2 Jeweller, Hub Hybrid, and Hub 2 Plus Jeweller running OS Malevich 2.11 and higher. Connection to Hub (2G) Jeweller and the ocBridge Plus and uartBridge integration modules is not supported.

The keypad operates as part of the Ajax system by connecting via the Jeweller secure radio communication protocol to the hub. The communication range without obstacles is up to 1700 meters. The pre-installed battery life is up to 4.5 years.

Functional Elements

The KeyPad Plus has the following functional elements:

• 1. Armed indicator: Indicates the system is armed.
• 2. Disarmed indicator: Indicates the system is disarmed.
• 3. Night Mode indicator: Indicates when Night Mode is active.
• 4. Malfunction indicator: Alerts to device malfunctions.
• 5. Pass/Tag Reader: For identification using contactless cards or key fobs.
• 6. Numeric touch button box: Contains the numeric keypad (0-9, *, C).
• 7. Function button: A programmable button for specific actions.
• 8. Reset button: Used for resetting the device.
• 9. Arm button: Button to arm the system.
• 10. Disarm button: Button to disarm the system.
• 11. Night Mode button: Button to activate Night Mode.
• 12. SmartBracket mounting plate: For attaching the keypad to a surface.
• 13. Power button: Turns the device on or off.
• 14. Tamper button: Detects unauthorized removal from the mount.
• 15. Keypad QR Code: Used for device pairing.

Warning: Do not tear off the perforated part of the SmartBracket mount. It is required for actuating the tamper in case of any attempt to dismantle the keypad.

Operating Principle

KeyPad Plus arms and disarms the security of the entire facility or separate groups. It also allows activating the Night Mode. Security modes can be controlled using codes, cards, or key fobs.

Codes and Identification

The keypad supports general and personal codes, as well as arming without entering a code. It can also identify users via Tag key fobs and Pass cards using DESFire® technology, which is based on the ISO 14443 international standard and combines 128-bit encryption and copy protection.

KeyPad Plus Supported Code Types:

• Keypad code: A general code set up for the keypad. Events are delivered to Ajax apps on behalf of the keypad.
• User code: A personal code set up for a user connected to the hub. Events are delivered to Ajax apps on behalf of the user.
• Keypad access code: Set up for a person not registered in the system. Events are delivered to Ajax apps with a name associated with this code.
• RRU code: An access code for rapid response units, activated after an alarm and valid for a specified period.

ℹ The number of personal, access, and RRU codes depends on the hub model. Access codes are not supported by the Hub (2G) Jeweller control panel.

To activate the KeyPad Plus before entering a code or using a Tag/Pass, slide your hand over the touch panel from top to bottom. This enables the button backlight and makes the keypad beep.

ℹ The Auto-wake on Delay when Entering function automatically activates the keypad when Delay When Entering is set up. This function is supported by KeyPad Plus Jeweller with firmware version 5.60.7.0 or higher and hubs with OS Malevich 2.19 or higher.

Indicators and Statuses

The KeyPad Plus is equipped with LED indicators that show the current security mode and any keypad malfunctions. The security status is displayed only when the keypad is active (backlight is on).

The keypad can be used without ambient lighting due to its backlight. Button presses are accompanied by a sound signal. Backlight brightness and keypad volume are adjustable in the settings. After 4 seconds of inactivity, the keypad reduces backlight brightness, and after 8 seconds, it enters power-saving mode and turns off the display.

ℹ If the batteries are discharged, the backlight turns on at the minimum level regardless of the settings.

Function Button Modes:

• Off: The button is disabled.
• Alarm: Pressing the Function button sends an alarm to the security company monitoring station and all users.
• Mute Interconnected Fire Detectors Alarm: Mutes the alarm of Ajax fire detectors. Available only if Interconnected Fire Detectors Alarm is enabled (Hub → Settings → Service → Fire detectors settings).

Duress Code: KeyPad Plus supports a duress code to simulate alarm deactivation. The Ajax app and sirens will not reveal the user, but the security company and other system users will be warned.

Two-stage arming: KeyPad Plus can participate in two-stage arming but cannot be used as a second-stage device.

Event Transmission: The Ajax system can connect to the CMS and transmit events and alarms using protocols like SurGard (Contact ID), ADEMCO 685, and SIA (DC-09).

⚠ KeyPad Plus is incompatible with Hub (2G) Jeweller, third-party security central units, and ocBridge Plus and uartBridge integration modules.

Connection Procedure

Before Starting Connection:

1. Install the Ajax app and create an account. Add a hub and create at least one room.
2. Ensure the hub is on and has Internet access (via Ethernet, Wi-Fi, or mobile network). The hub logo lights white or green when connected.
3. Make sure the hub is not in armed mode and is not starting updates.

ℹ Only a user or PRO with full admin rights can add a device to the hub.

To Connect KeyPad Plus:

1. Open the Ajax app. Select the hub you want to connect KeyPad Plus to.
2. Go to the Devices menu and click Add Device.
3. Name the keypad, scan or enter the QR code (located on the package and under the SmartBracket mount), and select a room.
4. Click Add; the countdown will begin.
5. Turn on the keypad by holding the power button for 3 seconds. Once connected, KeyPad Plus will appear in the hub device list. Ensure the keypad is within the hub's radio network coverage area. If connection fails, try again in 10 seconds.

ℹ The keypad works with only one hub. When connected to a new hub, it stops sending commands to the old hub. Manual removal from the old hub's device list is required.

KeyPad Plus States and Icons

KeyPad Plus turns off automatically 6 seconds after being turned on if it fails to connect to the hub.

Updating device statuses depends on Jeweller settings (default 36 seconds).

KeyPad Plus States:

The states of KeyPad Plus can be found in the Ajax app (Devices tab).

Detailed States:

Settings Configuration

KeyPad Plus is configured in the Ajax app:

1. Go to the Devices tab.
2. Select KeyPad Plus from the list.
3. Go to Settings by clicking the gear icon ⚙.

ℹ To apply settings, click the Back button.

Tests and Functionality

KeyPad Plus functionality tests help ensure correct installation points. Tests start after one hub-detector ping period (36 seconds with standard settings). Ping period can be changed in the Jeweller menu of hub settings.

Available Tests:

• Jeweller Signal Strength Test: Switches keypad to Jeweller signal strength test mode. Learn more
• Signal Attenuation Test: Switches keypad to Attenuation test mode. Learn more

Pass/Tag Reset: Allows deleting all hubs associated with Tag or Pass from device memory. Learn more

User Guide: Opens KeyPad Plus Jeweller user manual in the Ajax app.

Device Deactivation:

Allows the user to disable the device without removing it from the system.

Permanent Deactivation:

• No: Device operates normally and transmits all events.
• Entirely: Device does not execute system commands, participate in automation, and system ignores alarms/notifications.
• Lid only: System ignores device tamper triggering notifications. Learn more

One-Time Deactivation:

• No: Device operates in normal mode.
• Lid only: Tamper notifications disabled while armed mode is active.
• Entirely: Device excluded from system operation while armed mode is active.

Delete Device: Disconnects KeyPad Plus from the hub and deletes its settings.

⚠ Entry and exit delays are set in the corresponding detector settings, not in the keypad settings. Learn more about entry and exit delays

Configuring Codes

Ajax system allows setting up keypad codes and personal codes for users. With OS Malevich 2.13.1, access codes for unregistered people can be created. OS Malevich 2.17 introduced RRU codes.

To set keypad code:

1. Go to keyboard settings.
2. Select Keypad Code.
3. Set the keypad code.

To set the keypad duress code:

1. Go to keypad settings.
2. Select Duress Code.
3. Set the keypad duress code.

To set a personal code in the Ajax app:

1. Go to user profile settings (Hub → Settings → Users → Your profile settings).
2. Select Passcode Settings.
3. Set User Code and Duress Code.

ℹ Each user sets a personal code individually. The admin cannot set a code for all users.

To set up an access code for a person who is not registered in the system:

1. Go to hub settings (Hub → Settings ⚙).
2. Select Keypad Access Codes.
3. Set up Username and Access Code.

ℹ PRO or a user with admin rights can set up an access code or change its settings. Supported by hubs with OS Malevich 2.13.1 and higher. Access codes are not supported by the Hub (2G) Jeweller control panel.

To set up the RRU code:

Only a PRO with system configuration rights can create RRU codes in the Ajax PRO apps. More information can be found in this article.

ℹ RRU codes are supported by hubs (except Hub (2G) Jeweller) with OS Malevich 2.17 and higher.

Adding Passes and Tags

KeyPad Plus works with Tag key fobs, Pass cards, and third-party cards/fobs using DESFire® technology.

ℹ Before adding third-party DESFire® devices, ensure they have enough free memory. Preferably, the third-party device should be pre-formatted.

Maximum Connected Passes/Tags per Hub Model:

The procedure for connecting Tag, Pass, and third-party devices is the same. See connecting instructions here.

Controlling Security via Codes

You can control Night Mode and security of the entire facility or separate groups using general, personal, RRU, and access codes. The keypad supports 4 to 6 digit codes. Incorrectly entered numbers can be cleared with the C button.

Arming with a Personal Code:

The username is displayed in notifications and events feed.

Arming with a General Code:

The device name is displayed in notifications and events feed.

ℹ KeyPad Plus is locked for the time specified in settings if an incorrect code is entered three times in a row within 1 minute. Notifications are sent to users and the monitoring station. A user or PRO with administrator rights can unlock the keypad in the Ajax app.

Controlling Security at the Object via General Code:

1. Activate the keypad by swiping your hand over it. Bring Tag or Pass to the reader if Authorization confirmation with a passcode is active.
2. Enter the general code.
3. Press the 🔒 Arm / 🔓 Disarm / 🌙 Night Mode key.

For example: 1234 → 🔒

Group Security Management with a General Code:

1. Activate the keypad. Bring Tag or Pass to the reader if Authorization confirmation with a passcode is active.
2. Enter the general code.
3. Press the * (Function button).
4. Enter the Group ID.
5. Press the 🔒 Arm / 🔓 Disarm / 🌙 Night Mode key.

For example: 1234 → * → 2 → 🔒

If a security group is assigned to KeyPad Plus, you do not need to enter the group ID. A general or personal code is sufficient to manage the security mode of this group.

ℹ If a group is assigned to KeyPad Plus, Night Mode cannot be managed using a general code. It requires a personal code with appropriate rights.

Security Management of the Facility using a Personal Code:

1. Activate the keypad. Bring Tag or Pass to the reader if Authorization confirmation with a passcode is active.
2. Enter the User ID.
3. Press the * (Function button).
4. Enter your personal code.
5. Press the 🔒 Arm / 🔓 Disarm / 🌙 Night Mode key.

For example: 2 → * → 1234 → 🔒

Group Security Management with a Personal Code:

1. Activate the keypad. Bring Tag or Pass to the reader if Authorization confirmation with a passcode is active.
2. Enter the User ID.
3. Press the * (Function button).
4. Enter your personal code.
5. Press the * (Function button).
6. Enter the Group ID.
7. Press the 🔒 Arm / 🔓 Disarm / 🌙 Night Mode key.

For example: 2 → * → 1234 → * → 5 → 🔒

If a group is assigned to KeyPad Plus, you do not need to enter the group ID. A personal code is sufficient.

Security Control of the Entire Object using an Access Code:

Enter the access code and press the 🔒 Arm / 🔓 Disarm / 🌙 Night Mode button.

For example: 1234 → 🔒

Security Management of the Group using a Common Code:

Enter the access code, press the * (asterisk icon), enter the group ID, and press the 🔒 Arm / 🔓 Disarm / 🌙 Night Mode button.

For example: 1234 → * → 2 → 🔒

Using a Duress Code

A duress code simulates alarm deactivation. The Ajax app and sirens will not reveal the user, but the security company and other users will be warned. You can use personal, general, or access codes for duress.

ℹ Scenarios and sirens react to disarming under duress in the same way as to normal disarming.

To use a keypad general duress code:

1. Activate the keypad. Bring Tag or Pass to the reader if Authorization confirmation with a passcode is active.
2. Enter the general duress code.
3. Press the 🔓 Disarm button.

For example: 4321 → 🔓

To use a personal duress code of registered user:

1. Activate the keypad. Bring Tag or Pass to the reader if Authorization confirmation with a passcode is active.
2. Enter the User ID.
3. Press the * (Function button).
4. Enter the personal duress code.
5. Press the 🔓 Disarm button.

For example: 2 → * → 4422 → 🔓

To use a duress code of a person who is not registered in the system:

Enter the duress code set in Keypad Access Codes and press the 🔓 Disarm key.

For example: 4567 → 🔓

Using the RRU code

The RRU code is activated after triggering an alarm and is valid for a specified period. It is used in case of risk.

How to configure the RRU code

Security control of the object using the RRU code:

Enter RRU Code and press the 🔒 Arm / 🔓 Disarm / 🌙 Night Mode activation button.

For example: 1234 → 🔒

Security control of the group using the RRU code:

Enter RRU Code, press *, enter Group ID, and press the 🔒 Arm / 🔓 Disarm / 🌙 Night Mode activation button.

For example: 1234 → * → 2 → 🔒

Security Management using Tag or Pass

1. Activate the keypad by swiping your hand over it. KeyPad Plus will beep (if enabled) and turn on the backlight.
2. Bring Tag or Pass to the keypad pass/tag reader. It is marked with wave icons 🌎.
3. Enter the required code if the Authorization confirmation with a passcode feature is activated.
4. Press the Arm, Disarm, or Night Mode button on the keypad.

ℹ If Easy armed mode change is enabled in KeyPad Plus settings, you do not need to press the Arm, Disarm, or Night Mode button. The security mode will change automatically after tapping Tag or Pass.

ℹ The keypad can be activated automatically with the Auto-wake on Delay when Entering function if Delay When Entering is set up. This function is supported by KeyPad Plus Jeweller with firmware version 5.60.7.0 or higher and hubs with OS Malevich 2.19 or higher.

Mute Interconnected Fire Detectors Alarms Function

KeyPad Plus can mute an interconnected fire alarm by pressing the Function button (if enabled). The system's reaction depends on settings and system state:

• Interconnected Fire Detectors Alarms have already propagated: On the first press, all fire detector sirens are muted, except those that registered the alarm. A second press mutes the remaining detectors.
• Interconnected alarms delay time lasts: Pressing the Function button mutes the siren of the triggered Ajax fire detectors.

This option is available only if Interconnected Fire Detectors Alarm is enabled. Learn more

ℹ With OS Malevich 2.12 update, users can mute fire alarms in their groups without affecting detectors in groups they do not have access to. Learn more

Indication and Sound Notifications

KeyPad Plus reports security mode, keystrokes, malfunctions, and status via LED indication and sound. The current security mode is displayed by the backlight when the keypad is active, even if the arming mode is changed by another device.

ℹ Auto-wake on Delay when Entering function automatically activates the keypad when Delay When Entering is set up. This function is supported by KeyPad Plus Jeweller with firmware version 5.60.7.0 or higher and hubs with OS Malevich 2.19 or higher.

You can activate the keypad by swiping your hand over the touch panel from top to bottom. When activated, the backlight turns on and a beep sounds (if enabled).

Event Indications:

Sound Notifications of Malfunctions:

If a device is offline or the battery is low, KeyPad Plus can notify users with an audible sound. LEDs X will blink. Malfunction notifications appear in the events feed, SMS, or push notification.

To enable sound notifications:

1. Click Devices 🔎, choose hub, and open its settings. Click Service → Sounds and Alerts.
2. Enable toggles: "If battery of any device is low" and "If any device is offline".
3. Click Back to save settings.

⚠ Sound notifications of malfunctions are available for all hubs (except the Hub model) with firmware version OS Malevich 2.15 or higher. Sound notifications are supported by KeyPad Plus with firmware version 5.57.5.0 or higher.

Malfunction Event Indications:

Sound notifications of malfunctions appear when keypad indication is finished. If several malfunctions occur, the keypad notifies about the loss of connection first.

Functionality Testing

The Ajax system provides tests to ensure correct installation points. KeyPad Plus functionality tests start after one hub-detector ping period (36 seconds with standard hub settings). Ping period can be changed in the Jeweller menu of hub settings.

Tests are available in device settings (Ajax App → Devices → KeyPad Plus → Settings ⚙):

• Jeweller Signal Strength Test
• Signal Attenuation Test

Choosing a Location

⚠ When holding KeyPad Plus in your hands or using it on a table, we cannot guarantee that the touch buttons will work properly.

It is good practice to install the keypad 1.3 to 1.5 meters above the floor for convenience. Install the keypad on a flat, vertical surface to ensure firm attachment and avoid false tamper triggering.

Placement is determined by distance from the hub/range extender and obstacles (walls, floors) that prevent radio signal passage.

What affects the radio communication range

⚠ Be sure to check the Jeweller signal strength at the installation site. If the signal strength is low (a single bar), stable operation cannot be guaranteed. Repositioning the device by 20 cm can significantly improve signal reception. If signal strength remains low or unstable, use a radio signal range extender.

Do not install the keypad:

• In places where clothing, power cables, or Ethernet wire may obstruct the keypad, leading to false triggering.
• Inside premises with temperature and humidity outside permissible limits, which could damage the device.
• In places with unstable or poor signal strength with the hub or range extender.
• Within 1 meter of a hub or radio signal range extender.
• Close to electrical wiring, which may cause communication interferences.
• Outdoors, as this could damage the device.

Installing the keypad:

⚠ Prior to installing KeyPad Plus, select the optimal location following the requirements of this manual.

1. Attach the keypad to the surface with double-sided adhesive tape and carry out signal strength and attenuation tests. If signal strength is unstable or one bar is displayed, move the keypad or use the radio signal range extender.
2. Check the convenience for code entry using Tag or Pass. Relocate if inconvenient.
3. Remove the keypad from the SmartBracket mounting plate.
4. Attach the SmartBracket mounting plate to the surface using bundled screws (at least two fixing points). Ensure the perforated corner is fixed for tamper response.
5. Slide KeyPad Plus onto the mounting plate and tighten the mounting screw at the bottom.
6. As soon as the keypad is fixed, it shall blink once with LED X (tamper triggered). If the LED does not blink, check the tamper status in the Ajax app and ensure the plate is firmly attached.

ℹ Double-sided adhesive tape is for temporary attachment only. The device may detach and fall, leading to failure. Tamper will not trigger if attached with adhesive tape.

Maintenance

Check the keypad's functioning regularly (once or twice a week). Clean the body from dust, cobwebs, and other contaminants using a soft dry cloth suitable for equipment care.

Do not use substances containing alcohol, acetone, gasoline, or other active solvents. Wipe the touch keypad gently; scratches can reduce sensitivity.

Installed batteries provide up to 4.5 years of autonomous operation. If the battery is low, the system sends notifications, and the X (Malfunction) indicator lights up and goes out after each successful code entry.

KeyPad Plus can work up to 2 months after the low battery signal. Lithium batteries are recommended due to their large capacity and temperature resistance.

How long Ajax devices operate on batteries, and what affects this

How to replace batteries in KeyPad Plus

Complete Set

• KeyPad Plus
• SmartBracket mounting plate
• 4 pre-installed lithium batteries AA (FR6)
• Installation kit
• Quick Start Guide

Technical Specifications

All technical specifications of KeyPad Plus Jeweller

Compliance with standards

Warranty

The warranty for Ajax Systems Manufacturing products is valid for 2 years after purchase and does not extend to bundled batteries.

If the device malfunctions, contact support service; many issues can be resolved remotely.

Warranty obligations

User Agreement

Contact Technical Support:

• e-mail
• Telegram

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