Whirlpool Top Load Washer User and Care Manual

Table of Contents

This manual provides comprehensive instructions for operating and maintaining your Whirlpool top-load washer.

Key Sections Include:

• Safety Information
• Understanding Your Washer
• Operating Your Washer
• Maintenance
• Troubleshooting
• Warranty Information

Safety Precautions

WARNING: To reduce the risk of fire, electric shock, or injury to persons, follow basic precautions, including:

• Read all instructions before using the washer.
• Do not wash articles that have been previously cleaned, washed, soaked, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or cause an explosion.
• Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or cause an explosion.
• In certain conditions, hydrogen gas may be generated in a hot water system that has not been used for two weeks or more. Hydrogen gas is explosive. If the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water run for several minutes. This will release any accumulated hydrogen gas. Due to the flammability of this gas, do not smoke or use an open flame during this time.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Do not clean your washer with flammable substances or liquids.
• Children should be supervised to ensure they do not play with the appliance.
• Do not allow children to play on or inside the washer. Close supervision is necessary when the washer is used near them.
• Before the washer is discarded or taken out of service, remove the door or lid.
• Do not put hands into the washer if the drum, tub, or agitator is operating.
• Do not install or store this washer where it may be exposed to the elements.
• Do not attempt to force controls.
• Do not repair or replace any part of the washer or attempt any service function unless specifically recommended in this User and Care Manual or in published user repair instructions that you understand and have the necessary skill to perform.
• For grounding requirements, refer to the "Electrical Requirements" in the installation instructions.
• If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified personnel to avoid danger.
• Use the new hoses supplied with the appliance; old hoses should not be reused to prevent danger.

SAVE THESE INSTRUCTIONS

What's New Under the Lid?

Your new washer will operate differently than your old agitator washer.

Maximizing Wash Efficiency

Maximum wash efficiency is achieved with the lid closed. Once the clothes, detergent, and additives are loaded, close the lid and start your wash cycle.

Leaving the lid open after the cycle has started will modify the programmed phase filling. If the lid is left open at the end of the filling phase, the washer will signal this with intermittently flashing wash stage lights, indicating that the lid needs to be closed. If the lid is not closed within 10 minutes, the cycle will be canceled, and the collected water will drain automatically.

Understanding Your Washer's Filling Phases

These phases do not apply to all cycles. Refer to the "Cycle Guide."

• Phase 1: Automatic Prelinse with Agitation: The washer will fill to a relatively low level and begin agitation to maximize wash action. This process aids in effective cleaning.
• Phase 2: Stain Removal: The washer refills to a second level and continues agitation. This helps in removing stains from your clothes.
• Phase 3: Deep Wash: The washer stops agitation and fills to the selected level. This process helps settle the clothes and prevent tangling, preparing them for the deep wash agitation.

Filling phases will vary depending on the selected load size.

Control Panel and Features

1. Wash Cycle Dial: Use the wash cycle dial to select from the available cycles on your washer.

• Automatic Cycles: Allow your clothes to go through an automatic process including washing, rinsing, and spinning. Choose the most suitable cycle for the type of clothes you are washing.
• Manual Cycles: Allow you to wash your clothes by controlling each wash stage manually.

2. Load Size: The washer's Intelicarga® system allows you to precisely adjust the load size for the clothes you are washing.

3. Temperature: Select a wash temperature based on the fabric type and soil level. For best results and following garment care label instructions, use the hottest wash water the fabrics can withstand. All rinses use cold water.

4. Soil Level: The soil level (wash time) is predetermined for each wash cycle. For more soiled clothes, select the "Intense" soil level. For less soiled clothes, select the "Light" soil level.

5. Spin Speed: This washer automatically selects the spin speed based on the selected cycle. The spin speed can be modified. Not all spin speeds are available on all cycles.

6. Alarm: Selecting the "Rinse" alarm will indicate when the rinse fill stage is reached and the lid has been unlocked. When your washer has filled to the desired water level, you can add fabric softener. Selecting the "End of Cycle" alarm will signal when your cycle is complete. You can select either or both alarms.

7. Start/Pause Button: Press to start the selected cycle; press again to pause the cycle and unlock the lid during the drain and spin phases. NOTE: If the washer is draining or spinning, it may take several minutes for the lid to unlock.

8. Wash Stage Indicator Lights: These lights show the progress of the cycle. In each stage, you may notice different sounds or pauses than on traditional washers. When the Start/Pause button is pressed, the washer will begin to fill with water. NOTE: Maximum washer performance is achieved when the lid is kept closed. The washer will move the load slightly, then pause to allow water to soak the load, and then continue adding water. This process may repeat until the correct amount of water has been added to the drum.

• Soak: The washer will begin the soak stage once it reaches the selected fill level. Soaking helps remove tough stains.
• Wash: Washing with a low water level provides concentrated cleaning. Instead of diluting detergent as in a traditional agitator washer, this washer applies detergent directly to the soiled clothes. Motor sounds may change during different cycle stages.
• Rinse: You will hear sounds similar to the wash cycle as the washer rinses and moves the load.
• Drain/Spin: The washer spins the load to dry or remove moisture from the clothes.
• Ready: Once the cycle is complete, this light will illuminate. Remove clothes from the washer for best results.
• Lid: This light indicates that the lid is locked and cannot be opened. If you need to open the lid, press Start/Pause. You can open the lid until the Lid Lock light turns off. Close the lid. Press Start/Pause again to continue the cycle. NOTE: If the washer is draining or spinning, it may take several minutes for the lid to unlock.

9. Manual Wash Stage Selection: With this option, you can select a manual cycle (one or more stages of the automatic cycle you have selected) or even add a soak to your selected wash cycle.

• To Add Soak to an Automatic Cycle: Turn the dial to the desired automatic cycle. Press the "Wash Stage Selection" button once. Select the desired options. The "Soak" light will illuminate. Press Start/Pause to begin your cycle.
• To Select a Manual Cycle: Turn the dial to the desired automatic cycle. Press the "Wash Stage Selection" button until the desired wash stage(s) are displayed. You can choose from the available manual cycles: Soak, Wash, Rinse - Drain/Spin, Drain/Spin.

Cycle Guide

To ensure the best fabric care, choose the cycle most suitable for your load. Not all cycles and options are available on all models.

Automatic Cycles

*All rinses are with cold water.

Using Your Washer

Loading

For these recommended full-volume loads, set the load size control to the largest load position.

Heavy Work Clothes

• 3 pairs of jeans
• 3 work pants
• 3 work shirts
• 2 pairs of sports pants
• 6 sports shirts

Mixed Load

• 2 twin sheet sets
• 2 tablecloths
• 8 bath towels
• 8 hand towels
• 6 face towels

Towels

• 9 bath towels
• 8 hand towels
• 6 face towels

WARNING: Fire Hazard

Never place items in the washer that are damp with gasoline or any other flammable liquid. No washer can completely remove oil. Do not dry any item that has ever had any type of oil on it (including cooking oils). Failure to follow these instructions could result in death, explosion, or fire.

WARNING: Electric Shock Hazard

Connect to a grounded 3-prong wall outlet. Do not remove the ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions could result in death, fire, or electric shock.

Useful Tips:

• When washing water-resistant items, distribute them evenly around the basket.
• Use mesh bags for garments to help prevent tangling when washing delicate or small items.
• Turn knit garments inside out to prevent pilling. Separate items that shed lint from those that attract lint. Synthetic fabrics, knits, and corduroy will attract lint from towels, rugs, and terry cloth.

NOTE: Always read and follow the fabric care label instructions to avoid damaging your clothes.

1. Sort and Prepare Your Clothes

• Empty pockets. Coins, buttons, or any loose small objects can get under the wash plate and cause unexpected noises.
• Separate items according to the recommended cycle, water temperature, and colorfastness.
• Separate heavily soiled items from lightly soiled items.
• Separate delicate items from sturdy fabrics.
• Do not dry items that still have stains after washing, as heat can set the stains permanently.
• Treat stains immediately.
• Close zippers, fasten hooks, tie drawstrings and sashes, and remove non-washable trims and ornaments.
• Mend rips and tears to prevent further damage to items during washing.
• DO NOT, UNDER ANY CIRCUMSTANCES, INTRODUCE WATERPROOF PRODUCTS.

2. Add Detergent

Liquid Detergent: Add liquid detergent to the bottom of the drum before adding clothes.

Powder Detergent: Add one scoop of powder detergent to the detergent dispenser. If using a laundry booster, such as Oxi or non-chlorine bleach, add it to the dispenser as well.

IMPORTANT: Follow the manufacturer's instructions to determine the amount of detergent to use.

3. Add Fabric Softener

Pour one measure of liquid fabric softener into the dispenser, always following the manufacturer's instructions for the correct amount of fabric softener based on load size. Close the dispenser drawer.

IMPORTANT: Do not overfill or dilute. Overfilling the dispenser may cause the fabric softener to dispense into the washer immediately. It is normal for a small amount to remain in the dispenser at the end of the cycle.

To Add Softener Manually: During the final rinse, wait until the washer has finished filling. Lift the lid and add the recommended amount of liquid softener diluted in 1/2 to 1 cup (125 ml to 260 ml) of warm water. Do not pour softener directly onto clothes and avoid splashing the clothes in the basket. Do not use more than the recommended amount. Close the lid to continue the cycle.

IMPORTANT: If the lid is left open for more than 10 minutes, the washer will drain and the cycle will be canceled.

4. Add Liquid Bleach with Chlorine to the Dispenser

Do not overfill, dilute, or use more than 1 cup (250 ml). Do not use non-chlorine bleach or Oxi products in the same cycle with liquid chlorine bleach.

5. Load Clothes into the Washer

Load clothes evenly in loose piles around the side of the basket. For best results, do not pack the clothes tightly. Do not wrap large items like sheets around the wash plate; pile them loosely around the side of the basket. Try mixing items of different sizes to reduce tangling.

IMPORTANT: Do not load the washer tightly or force items into it. For better cleaning and to reduce wrinkles and tangling, items should move freely.

6. Select a Cycle

Turn the cycle dial to choose your automatic wash cycle. For more information, see "Cycle Guide."

7. Select Load Size

Select the load size setting that best suits your load. Refer to the load size indicator on the basket. The CH setting will add less water for small loads. The XG setting will add more water for large or bulky loads. Items should move freely in the basket.

8. Select Cycle Options

Once you have selected a cycle, the predetermined options for that cycle will illuminate. Press the buttons to change cycle options: temperature, soil level, spin speed, and alarm, if desired.

NOTE: Always read and follow the fabric care label instructions to avoid damaging your clothes.

9. Close the Lid

Close the lid for maximum wash efficiency.

IMPORTANT: If you leave the lid open after filling is complete, the washer will signal this with intermittently flashing wash stage lights, indicating that the lid needs to be closed. If the lid is not closed within 10 minutes, the cycle will be canceled, and the collected water will drain automatically.

10. Press Start/Pause to Begin the Wash Cycle

Press the Start/Pause button to begin the wash cycle. When the cycle is complete, the Ready light will illuminate.

NOTE: If you need to select a manual cycle, follow the instructions described in "MANUAL WASH STAGE SELECTION." Remove clothes immediately after the cycle is finished to prevent odors, reduce wrinkling, and prevent rust on metal hooks, zippers, and snaps.

How to Unlock the Lid to Add Clothes:

If you need to open the lid or add 1 or 2 forgotten items: Press Start/Pause, add the items, close the lid, and press Start/Pause again to continue the cycle.

How to Unlock the Lid During Drain/Spin Phase:

Press Start/Pause. The lid will unlock once the washer has stopped moving. This may take several minutes if the load was spinning at high speed. Then close the lid and press Start/Pause again to continue the cycle. If the lid is left open for more than 10 minutes, the water will drain automatically.

Washer Maintenance

Water Inlet Hoses

Replace inlet hoses every 5 years of use to reduce the risk of failure. Inspect periodically and replace hoses if bulges, kinks, cuts, wear, or water leaks are found. When replacing your water inlet hoses, note the replacement date on the label with a permanent marker.

Cleaning the Washer

Keep your washer as clean and fresh as you keep your clothes. To keep the washer interior odor-free, follow the recommended cleaning procedure each month:

1. Ensure the washer is empty.
2. Add one AFFRESH® washer cleaner tablet to the washer basket.
3. OR Add 1 cup (250 ml) of liquid chlorine bleach to the appropriate dispenser.

IMPORTANT: Do not add detergent. Do not use more than the recommended amount of bleach to avoid damaging the product over time.

3. Close the washer lid.
4. Select the White cycle, Hot temperature, and XG load size.
5. Press Start/Pause to begin the cycle.

NOTE: For best results, do not interrupt the cycle. If you must interrupt the cycle, follow the steps for "How to Unlock the Lid." Press and hold the Start/Pause button for 4 to 6 seconds to cancel the cycle, or press Start/Pause, turn the cycle dial to Off, and leave it for 3 seconds.

Cleaning the Washer (cont.)

Cleaning the Liquid Fabric Softener Dispenser

1. Remove the dispenser by gripping the top with your hands and squeezing, while pulling upward with your thumbs.
2. Rinse the dispenser under a stream of warm water and then replace it.

NOTE: To avoid damaging the washer or clothes, do not wash clothes without the liquid fabric softener dispenser in place.

Cleaning the Bleach Dispenser

Clean the inside of the bleach dispenser with a clean, damp cloth.

To Clean the Exterior:

1. Use a soft, damp cloth or sponge to clean any spills.
2. Use an all-purpose cleaner for surfaces, if necessary.

IMPORTANT: To avoid damaging the washer's finish, do not use abrasive cleaners.

Care During Absence and Vacations

Run your washer only when you are home. If you are moving or will not be using the washer for a period of time, follow these steps:

1. Unplug the washer or disconnect the power supply to it.
2. Close the water supply to the washer to prevent flooding due to water pressure increases.

Care for Winter Storage

IMPORTANT: To prevent damage, install and store the washer in a place where it will not freeze. Since a small amount of water remains in the hoses, freezing could damage the washer. If you will be storing or moving your washer during harsh winter weather, prepare it for winter.

To Prepare the Washer for Winter:

1. Close both water supply valves; disconnect and drain the water from the inlet hoses.
2. Pour 1 liter of RV antifreeze into the basket and run the washer on a Rinse/Spin cycle for about 30 seconds to mix the antifreeze with the remaining water.
3. Unplug the washer or disconnect the power supply.

Transporting the Washer

1. Close both water faucets. Disconnect and drain water from the inlet hoses.
2. If the washer will be transported during a harsh winter season, follow the instructions in "Care for Winter Storage."
3. Disconnect the drain hose from the drain system and drain any remaining water into a pan or bucket. Disconnect the drain hose from the back of the washer.
4. Unplug the power cord.
5. Place the inlet hoses and the drain hose inside the washer basket.
6. Run the power cord over the edge and place it inside the basket.
7. Place the original shipping materials packing tray back inside the washer. If you do not have the packing tray, place blankets or heavy towels in the basket opening. Close the lid and tape it shut across the front of the washer. Keep the lid taped shut until the washer is placed in its new location.

Reinstalling or Using the Washer Again

To reinstall the washer after a period of non-use, vacation, winter storage, or moving:

1. Refer to the installation instructions to locate, level, and connect the washer.
2. Before using the washer again, run it following the recommended procedure:

To Use the Washer Again:

1. Let water run through the pipes and hoses. Reconnect the inlet hoses. Open both water faucets.

WARNING: Electric Shock Hazard

Connect to a grounded 3-prong wall outlet. Do not remove the ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions could result in death, fire, or electric shock.

2. Plug in the washer or reconnect the power supply.
3. Run the washer on the Color Cycle to clean it and remove any antifreeze, if used. Use half the amount of detergent recommended by the manufacturer for a medium load size.

Troubleshooting

Vibration or Imbalance

• Possible Cause: The front and rear feet may not be making contact with the floor and are not secure. The washer may not be level. The load may be unbalanced.
• Solution: The front and rear feet must make firm contact with the floor, and the washer must be level for proper operation. Check if the floor is uneven or soft. Placing a 3/4" (19 mm) piece of wood under the washer may reduce noise. Refer to "Leveling the Washer" in the installation instructions. Load items evenly in loose piles around the basket. Adding wet items or more water to the basket may cause an imbalance. Wash smaller loads to reduce imbalance. Do not pack tightly. Avoid washing a single item. Refer to "Cycle Guide" and "Using Your Washer" in this User and Care Manual.

Noises

• Possible Cause: Objects trapped in the washer's drain system. The washer may be draining. The detection light is on.
• Solution: Empty pockets before washing. Loose items like coins could fall between the basket and tub or block the pump. Service may be required to remove items. It is normal to hear metal items on garments, such as snaps, buckles, or zippers, when they touch the basket. It is normal to hear the pump making a continuous humming sound, with periodic or sudden gurgling, as the last of the water is expelled during the Drain and Spin cycles. You may hear the sound of the spin detection after the washer has started. This is normal.

Water Leaks

• Possible Cause: The washer is not level. The fill hoses are not securely attached. The drain hose connection.
• Solution: Water may splash from the basket if the washer is not level. Check that the load is not unbalanced or packed too tightly. Tighten the fill hose connection. Ensure the four flat washers for the fill hoses are properly in place. Pull the drain hose from the washer housing and secure it properly to the standpipe or laundry tub. Do not use adhesive tape on the drainpipe. Check house plumbing for leaks or if the sink or drain is clogged. It is possible that water is leaking from a clogged laundry tub or drainpipe. Check all house plumbing for water leaks (laundry tubs, drainpipes, water pipes, and faucets). Improper loading can cause the basket to become misaligned and splash water out of the tub. Refer to "Using Your Washer" for loading instructions.

Washer Does Not Function or Fill

• Possible Cause: Not enough water in the washer. The load is not completely covered with water. The washer does not function or fill, the washer stops, or the wash light remains on (indicating the washer did not fill properly).
• Solution: It is normal for some of the load to be above the water level. The washer adds the correct amount of water for optimal cleaning. Both hoses must be secured and have water flow to the fill valve. Hot and cold water faucets must be open. Check that the inlet valve filters are not clogged. Check for kinks in the inlet hoses, which can restrict water flow. Connect the power cord to a grounded 3-prong wall outlet. Do not use an extension cord. Ensure there is power at the outlet. Reset the circuit breaker if it has tripped. Replace blown fuses. NOTE: If problems continue, contact an electrician. The lid must be closed for the washer to operate. The washer will pause during certain cycle phases. Do not interrupt the cycle. You may hear the spin sound. This is normal. Remove several items, redistribute the load evenly in the basket, and close the lid to continue the cycle. Do not add more than 1 or 2 additional items after the cycle has begun, to avoid overloading or unbalancing the washer. Foam produced by common detergents can slow down or stop the washer. Always measure detergent and follow its instructions according to load requirements. To remove foam, cancel the cycle. Select Rinse/Spin and press Start/Pause. Do not add more detergent.

Washer Does Not Drain/Spin

• Possible Cause: Small items trapped in the pump or between the basket and tub, which can slow drainage. The cycle used is not suitable for the load. The washer may be tightly packed or unbalanced. The drain hose is not installed correctly. The drain hose is extended more than 11 cm into the standpipe. Too much detergent, causing excessive foam that slows or stops draining and spinning. High spin speeds remove more moisture than traditional top-load washers. Incorrect or wrong wash/rinse temperatures. The load is not rinsed.
• Solution: Empty pockets before placing clothes in the washer. Use garment bags for small items. Use the recommended cycle for the garment. To remove excess water from the load, select Spin. Redistribute the load to allow for even distribution in the basket. If the drain hose is not installed correctly, use the drain hose guide and secure it to the standpipe or laundry tub. Do not place adhesive tape over the drain opening. Lower the drain hose if the end is more than 1.2 m above the floor. Remove any obstructions from the drain hose. Always measure detergent and follow its instructions for your load. To remove excess foam, select Rinse/Spin. Do not add detergent. Use a cycle with a hotter wash temperature for better cleaning. Use the White cycle for intense cleaning. Consult the "Cycle Guide" to choose the best one for your load. It is possible that foam caused by excess detergent prevents the washer from operating correctly. Always measure detergent and follow its instructions according to load size and soil level. Load items evenly in loose piles around the basket. Adding wet items or more water to the basket may cause an imbalance. Wash smaller loads to reduce imbalance. Do not pack tightly. Avoid washing a single item. Refer to "Cycle Guide" and "Using Your Washer" in this User and Care Manual. Ensure the hot and cold water hoses are not reversed. Both hoses should be secured to the washer and faucet, and have hot and cold water flow to the inlet valve. Check that the inlet valve filters are not clogged. Straighten any kinks in the hoses. This washer is designed to use colder water temperatures for rinses than traditional top-load washers. This includes washes with less warm or hot water. Ensure the hot and cold water hoses are not reversed. Both hoses should be secured to the washer and faucet, and have hot and cold water flow to the inlet valve. Faucets should be open for hot and cold water. Inlet valve filters may be clogged. Straighten any kinks in the inlet hose. It is possible that foam caused by excess detergent prevents the washer from operating correctly. Always measure detergent and follow its instructions according to load size and soil level.

Washer Does Not Clean Stains

• Possible Cause: Not using dispensers. Not washing similar colors together. Obstructed dispenser. Sharp objects in pockets during washing. Laces and sashes may have become tangled. Items may have been damaged before washing. If the load is too tight, fabrics may be damaged. Liquid chlorine bleach may have been added incorrectly. Garment care label instructions were not followed. Monthly maintenance was not performed as recommended. Too much detergent is being used.
• Solution: Use dispensers to prevent chlorine bleach and fabric softener from staining clothes. Load dispensers before starting a cycle. Do not add products directly onto the load. Wash similar colors together and remove the load immediately after the cycle ends to prevent color transfer. Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser. Empty pockets, close zippers, snaps, and hooks before washing to prevent snagging and tearing. Tie all laces and sashes before starting to wash the load. Mend rips and tears before washing. Load items evenly in loose piles around the basket. Load only dry items. Use the cycle designed for the fabrics being washed. Add only 1 or 2 items after the washer has started. Add detergent, Oxi products, and non-chlorine bleach (powder form) to the bottom of the basket before adding clothes. Always measure detergent and follow its instructions according to load size and soil level. Use a cycle option with a hotter wash temperature for better cleaning. Use the White cycle for intense cleaning. Consult the "Cycle Guide" to choose the best one for your load. It is possible that foam caused by excess detergent prevents the washer from operating correctly. Always measure detergent and follow its instructions according to load size and soil level.

Odor

• Possible Cause: Not using dispensers. Not washing similar colors together. Obstructed dispenser.
• Solution: Use dispensers to prevent chlorine bleach and fabric softener from staining clothes. Load dispensers before starting a cycle. Do not add products directly onto the load. Wash similar colors together and remove the load immediately after the cycle ends to prevent color transfer. Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser.

Wash Stage Light(s) Flashing

• Possible Cause: Lid is not closed. A cycle has stopped or paused with the Start/Pause button. Door lock mechanism.
• Solution: Close the lid. The washer will not agitate with the lid open. The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if large or heavy loads were spinning. When in the locking or unlocking process, it is normal for the light to flash.

Whirlpool Service

For all your needs, when you need them most.

Contact Center: 01-81-8329-2100 (Local Call)

From Monterrey: 81-8329-2100

Sale of Accessories and Original Parts: 01-81-8329-2100 (Local Call)

Service within and outside of warranty.

www.whirlpool.com.mx/servicio

Whirlpool Warranty Policy

Identification Format

• Purchaser Name:
• Address:
• Phone:
• Distributor Name:
• Address:
• Phone:
• Product:
• Model:
• Serial Number:
• Date of Delivery:
• Distributor Signature and Stamp:

Models:

8MWTW1615

Valid only in Mexico

WHIRLPOOL MEXICO, S.A. de C.V. Antigua Carretera a Roma km 9, Col. Milagro, Apodaca, N.L., México, C.P. 66634, Tel: 01 (81) 83-29-21-00

Important Note

This document must be presented for any warranty-related transaction. The consumer must keep this document in their possession and in a safe place. The consumer may request that the warranty covering this policy be honored by the product manufacturer. In case of loss of the policy, the manufacturer will issue a new warranty policy, upon presentation of the purchase receipt or invoice.

This equipment is guaranteed in all its parts, components, and labor under the terms established in this warranty, starting from the purchase date or the date the user receives the product in conformity, presenting the respective proof of receipt, considering the following:

Concepts Covered at No Cost to the Consumer:

• Manufacturing defects that prevent the full or partial correct operation of the appliance.
• Repair, replacement of parts or components.
• Labor and transportation costs derived from warranty fulfillment, within our service network.

Concepts Not Covered:

• When the product has not been used according to the User and Care Manual.
• When the product has been used under Commercial or Industrial use conditions.
• Labor and service for:
  • Correcting the general connection of your appliance NOT installed by a Whirlpool authorized technician.
  • Explanation of Use and Demonstration of Operation of your appliance.
  • In-home changes or repairs: Plumbing, Masonry, Electricity, among others.
  • Service calls to replace light bulbs, air filters, and water filters.
  • Aesthetic damage, when the product is exposed to the open air.
  • Failures caused in the equipment by voltage fluctuations due to short circuits or electrical overloads.
  • Damage caused by accidents, alterations, misuse, abuse, incorrect installation, installation that does not comply with the requirements mentioned in the product's Installation Instructions.
  • Aesthetic damage, including scratches, dents, chips, or any other damage to the finish of your appliance.
  • Moving the appliance at the customer's request.
  • Product repairs by any person NOT authorized by Whirlpool and/or use of NON-original parts.
  • Relocation and reinstallation of your appliance, if it was installed in an inaccessible location or if it was not installed in accordance with the published Installation Instructions by Whirlpool.
  • Spare parts or labor on appliances with model/serial numbers that have been removed, altered, or cannot be easily determined.

Procedure to Make the Warranty Effective:

Contact the Whirlpool Contact Center (In Monterrey 83.29.21.00 and from the Rest of the Republic 01 (81) 83.29.21.00) to request service. The repair time will be no longer than 30 days from the date of the request. On the day of your service, present the Warranty Policy with the data from the Identification Format of the equipment, as well as proof of the purchase or product receipt date.

Term: This warranty is valid for:

• 1 year on all its parts, components, and labor.
• 3 years on the transmission assembly.
• From the date the user receives the product in conformity.

Latin America Warranty Certificate

WARRANTY VALID ONLY IN THE COUNTRY OF PURCHASE

IMPORTANT: For its use, customer must present this Certificate with the original invoice or ticket of purchase of the guaranteed product. For Colombia, the original invoice or ticket of purchase will be required only when local regulation allows it. We invite you to register your product contacting our customer service lines for each country shown in point #7 of this certificate.

1. Manufacturer/Importer/Distributor/Guarantor:

To the effects of the present Warranty Certificate they will have the character of Guarantor of products guaranteed through the present Certficate: in Argentina: Whirlpool Argentina S.R.L.; in Chile: Whirlpool Chile Ltda; in Colombia: Whirlpool Colombia S AS; in Ecuador: Whirlpool Ecuador S A; in El Salvador: Whirlpool El Salvador S.A. de C.V.; in Perú: Whirlpool Perú S.R.L.; in Guatemala: Whirlpool Guatemala S.A.

This Warranty will be limited only to products distributed and / or sold by the entities referred above for each of the countries mentioned above. In the countries listed below in point #7, except for Argentina, Chile, Colombia, Ecuador, Guatemala, El Salvador and Peru, this Warranty is not valid without signature and stamp of the respective Distributor, who will be directly responsible to the final customer and therefore, he will have the character of Guarantor.

2. Technical specifications, conditions of installation, use, maintenance and repair:

Product technical specifications, the necessary ones for its correct operation, as well as those of its repair with specification of the places where will become effective - including address of sale of legitimate spare parts - are detailed in the Manual of Use, as well as in point 6 of the present Certificate. The Warranty request fulfillment will be able to be carried out personally and/or by phone and/or by Email to the Guarantor's customer service center or to any of the authorized centers of its official network, however it is necessary to present the Warranty Certificate presentation or even the purchase invoice when the Guarantor or the Authorized Centers require them. See point #7 of the present Certificate to know the necessary information in order to ask for/ register to service order.

3. Warranty Terms and Conditions, term extension and Rights of Recipient/Holder:

The Recipient / Holder of this Warranty is entitled, and in that sense, the Guarantor grants free skilled labor and necessary pieces of spare parts to be repaired and good operation of the product - whose model and serial number is indicated on the foot of point #6 of the present document, and or in the product label, and/or in the User Manual that accompanies the good and which forms an integral part of this - when the product must be analyzed due to defective materials or faults in its manufacture, whenever the piece or component fails under any normal conditions of use. This warranty is for to term of one (1) year, from the date of purchase of this product, period during which the Guarantor will maintain the provision of spare parts for the suitable operation of the product. The validity and use of the present Warranty is subject to the product, which is destined to exclusively domestic use according to the other conditions established in this Warranty as it is used in normal conditions and according to the specifications indicated in the User's Manual that forms and integral part of this Guarantee. The product object of this Warranty could not be used for commercial and/or industrial aims, which will be verified during the visit of technical service authorized by the Guarantor. The Manufacturer or Guarantor commits themselves to have repaired the product in to term that will not exceed thirty (30) days counted from the entrance of the repair request, except for possible delays in the boarding of spare parts, when they come from abroad or in the lack of provision for external reasons to the Guarantor when these are purchased local, which will be report to the Recipient / Holder of this Warranty promptly. The Recipient/Holder may assign this Guarantee along with guaranteed product for the term of its validity, in this case, the Guarantor will only recognize to the new Beneficiary/Owner of the warranty the lifetime that remains outstanding at the date of such cession.

4. Before use:

Be sure to read the installation instructions, use and handling that accompany the product. Keep the appliance protected from the effects of climate (heat, humidity, cold, rain). Do not place the product outside. Our brand appliances are exclusively for domestic use.

5. This warranty doesn't include:

• Damages caused by the installation of the product or correction of to deficient installation conducted by services or people non-authorized by the Guarantor.
• Damages caused to the unit or any other part or spare part, due to inadequate voltage, defective electrical systems and/or fluctuations of the electrical current.
• Damages caused by the incorrect use of the appliance (it is recommended to follow the instructions of the Manual of Use).
• Damages caused by foreign elements to the appliance (e.g.: coins, buttons, clothing accessories, etc.)
• Damages from the use of products such as chemical or abrasive cleaners, not made, destined and/or recommended for the cleaning of domestic appliances.
• Damages to glass, porcelain, plastic, rubber or rubber parts, or painting of the cabinet and in general, damages to the aesthetic parts of the product, caused by normal wear and tear or misuse.
• Damages caused by accident, flood, earthquake, fire, natural catastrophes and in general, any natural or human event that can be considered as fortuitous event or force majeure.
• When the failure, damage or defect is due to the act of a third party not attributable to the Guarantor.
• Light bulbs or lamps in those products that have internal lighting.
• Damages caused by rodents, insects or any other animal.
• Normal wear and tear of the product and/or its accessories.
• Damages caused to the product when they originate from handling and/or transport carried out by technicians and/or personnel not authorized by the Guarantor.
• General maintenance tasks of the product not originating from faults and/or not included in repairs derived from the enforceability of the Warranty.
• Freight/transportation and/or delivery costs of the product to the consumer's home or a different one than those mentioned in Point #2 for the purpose of product repair when they have not been authorized by the Guarantor.
• Damages caused by blows, falls and/or scratches.
• Damages caused by incorrect, inappropriate and/or illegal installation.

IMPORTANT NOTE: When the repair and/or handling of the appliance object of the present Warranty is carried out by technical services and/or persons not authorized by the Guarantor, the present Warranty will be void, and therefore, said appliance will not be covered by it.

For gas or gas appliances, the present Warranty will be void when the product installation has not been carried out in accordance with the provisions, norms, and technical regulations in force, including those applicable to the supplier of the corresponding installation service - and with the instructions of the User Manual. It is stated that the installation of these products may only be done by personnel legally qualified for the installation of this type of products. It is the consumer's obligation to verify that the company and persons directly hired for the installation of gas or gas appliances have the accreditations required by current regulations and norms.

The Guarantor is not responsible for any material and/or personal, direct and/or indirect damage and/or harm that the purchaser, consumer and/or third parties may suffer in relation to the good, originating from the failure to follow the indications established in the User Manual of the guaranteed product, of which this Certificate forms an integral part, and especially originating from the non-compliance with the current control norms and regulations regarding gas installations.

The present Warranty is limited to the terms of the present instrument and/or document, for that reason it cannot be interpreted beyond the obligations assumed through this Certificate by the Guarantor, without prejudice to the legal Warranty of the product that each country recognizes, which will be effective according to the terms and deadlines of the applicable local law.

Any technical intervention requested by the consumer within the Warranty period that does not originate from faults regarding the quality and suitability conditions of the product, in accordance with the terms and scope of the Warranty, will be at their charge. In this regard, services such as: preventive maintenance, additional installations, and similar, will be at the consumer's expense.

For the country of Colombia, the Guarantor will have spare parts availability for a term of five (5) years from the date of delivery of the product.

6. Identification and individualization of the product

• Beneficiary/Holder Name:
• Beneficiary/Holder Identity Document:
• Address/Phone:
• Model:
• Country of Purchase:
• Date of Purchase:
• Distributor/Store:
• Serial No.:
• City:
• Invoice No.:
• Stamp/Signature:

7. Contact phone numbers with the Technical Service of the Guarantor.

IMPORTANT: Through the customer service phone numbers listed below, the present Warranty may be required, giving the contact details of the channels established as well as the Authorized Service Centers to the enforceability of this Guarantee.

• ARGENTINA Guarantor: Whirlpool Argentina S.R.L. Address: Av. Crovara 2550 - (B1766CBU). La Tablada - Pcia. de Buenos Aires - Argentina. Legal address: San Martín 140, piso 14° - (C1004AAD). Ciudad Autónoma de Buenos Aires - Argentina Customer service will be available from Monday to Friday from 8:00 to 18:00 hours and Saturdays from 8:00 to 13:00 hours For Whirlpool products please call in Capital Federal and Gran Buenos Aires to +54114480-8888 For Eslabón de Lujo products please call in Capital Federal and Gran Buenos Aires to +54114480-8866 For Whirlpool o Eslabon de Lujo products in Ciudad de Córdoba and Rosario please call to 0800-666-6266 E-mail: atencionalcliente@whirlpool.com For the rest of the country for Whilrpool or Eslabón de Lujo products consult the authorized service center nearest to your location on the Primer of the National Network of Authorized Service Centres or in the web page: www.whirlpool.com.ar or www.eslabondelujo.com.ar or please call to 0810 666 6266
• CHILE Guarantor: Whirlpool Chile Ltda. Address: Alcántara 44, Piso 7, Las Condes, Santiago de Chile. Customer service will be available from Monday to Friday from 8:00 to 18:00 hours and Saturdays from 8:00 to 13:00 hours For Whirlpool and Consul products please call in Santiago de Chile and from mobile phones to +56 2 753 2600 National Toll free number for Whirlpool and Consul products: 800 201736 Local toll free number in Santiago de Chile for Whirlpool and Consul products: 56+2+753 2600 Email: whirlpool_chile@whirlpool.com For the rest of the country consult the authorized service center nearest to your location in the web page: www.whirlpool.cl y www.consul.cl For KitchenAid products, please contacts us by Email to kitchenaid_chile@whirlpool.com or by Phone to +56 2 753 2606, or visit: www.kitchenaid.cl. For this country, this Warranty is not, and can not be interpreted as an extension to the terms and conditions of the legal guarantee of product as established by local law. This Warranty does not extend or grant Recipient/Holder of the warranty rights other than those expressly stated in this document.
• COLOMBIA Guarantor: Whirlpool Colombia SAS. Address: Calle 72 8-56 Piso 10. Bogotá D.C. - Colombia Customer service will be available from Monday to Friday: 7:00am to 6:00pm - Saturdays: 7:00am to 1:00pm National toll free number for Whirlpool products: 01-8000112365 Local phone number in Bogotá D.C. for Whirlpool products: 57+1+4048565 National toll free number for KitchenAid products: 01-8000115243 E-mail: serviciook@whirlpool.com See also our websites www.whirlpool.com.co and www.kitchenaid.com.co
• COSTA RICA Customer service will be available from Monday to Friday: 7:00am to 6:00pm - Saturday: 7:00am to 12:00pm National toll free number for Whirlpool products: 0800-0571023 Local phone number in San José de Costa Rica for Whirlpool products: 506+40001423 National toll free number for KitchenAid products: 0800-0571029 E-mail: serviciook@whirlpool.com See also our websites www.whirlpool-ca.com and www.kitchenaid-ca.com
• ECUADOR Guarantor: Whirlpool Ecuador S.A. Address: Av de Las Américas s/n Eugenio Almazan, Edificio las Américas, Guayaquil, Ecuador. Customer service will be available from Monday to Friday: 7:00am to 6:00pm - Saturday: 7:00am to 1:00pm National toll free number for Whirlpool and KitchenAid products: 1800 344782 E-mail: serviciook@whirlpool.com See also our websites www.whirlpool.com.ec and www.kitchenaid.com.ec