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User Manual for HARVEST models including: HTG-TEC-GUI-015 NQER Media Encoder, HTG-TEC-GUI-015, NQER Media Encoder, Media Encoder, Encoder, NQER
Product Manuals - Harvest Technology
Please read these instructions carefully before using this product. Harvest Technology Pty Ltd. 7 Turner Avenue, Technology Park. Bentley WA 6102, Australia
File Info : application/pdf, 21 Pages, 2.00MB
DocumentDocumentNQER MEDIA ENCODER User Manual TM ® Please read these instructions carefully before using this product Information for your safety The device should only be serviced and maintained by qualified service personnel. Improper repair work can be dangerous. Do not attempt to service this product yourself. Tampering with this device may result in injury, fire, or electric shock. Be sure to use the specified power source for the device. Connection to an improper power source may cause fire or electric shock. Operation Safety Before using the product, ensure all cables are not damaged and connected correctly. If you notice any damage, contact the support team immediately. · To avoid short circuits, keep metal or static objects away from the device. · Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet. · Operating environment temperature and humidity: Temperature: Operating: 0 °C to 35 °C Storage: -20 °C to 65 °C Humidity (non-condensing): Operating: 0% to 90% Storage: 0% to 95% · Unplug the device from the power outlet before cleaning. Do not use liquid or aerosol cleaners. · Contact the support team support@harvest-tech.com.au if you encounter technical problems with the product. Symbols Warning or caution to prevent injury or death, or damage to property. Extra notes on the topic or steps of the instructions being outlined. Further information to content outside the scope of the user guide. Extra pointers or suggestions in executing instructions. Contact and Support User Resources support@harvest-tech.com.au Harvest Technology Pty Ltd 7 Turner Avenue, Technology Park Bentley WA 6102, Australia www.harvest.technology Disclaimer and Copyright Whilst Harvest Technology will endeavor to keep the information in this user guide up to date, Harvest Technology makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the user guide or the information, products, services or related graphics contained in the user guide, website or any other media for any purpose. The information contained in this document is believed to be accurate at the time of release, however, Harvest Technology cannot assume responsibility for any consequences resulting from the use thereof. Harvest Technology reserves the right to make changes to any of its products and associated documentation at any time without notice. Harvest Technology does not assume any responsibility or liability arising out of the application or use of any of its products or associated documentation. Any decisions you make after reading the user guide or other material are your responsibility and Harvest Technology cannot be held liable for anything you choose to do. Any reliance you place on such material is therefore strictly at your own risk. Harvest Technology products, including all hardware, software and associated documentation is subject to international copyright laws. The purchase of, or use of this product convey a license under any patent rights, copyrights, trademark rights, or any other intellectual property rights from Harvest Technology. Warranty The warranty for this product can be found online at: https://harvest.technology/terms-and-conditions/ FCC Compliance Statement NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the user manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. In order to maintain compliance with compliance regulations, shielded HDMI cables must be used with this equipment CE/UKCA Compliance Statement Marking by the (CE) and (UKCA) symbol indicates compliance of this device with the applicable directives of the European Community and meets or exceeds the following technical standards. · Directive 2014/30/EU - Electromagnetic Compatibility · Directive 2014/35/EU - Low Voltage · Directive 2011/65/EU - RoHS, restriction of the use of certain hazardous substances in electrical and electronic equipment Warning: Operation of this equipment is not intended for a residential environment and could cause radio interference. Table of Contents Overview 5 Front Panel ............................................................................................................................................................5 Rear Panel .............................................................................................................................................................6 Connections ..........................................................................................................................................................6 Serial Data .............................................................................................................................................................7 Configuration 7 Access ....................................................................................................................................................................8 Initial Login ............................................................................................................................................................8 Dashboard .............................................................................................................................................................9 Network Configuration ......................................................................................................................................10 IP Camera ............................................................................................................................................................13 System Settings .................................................................................................................................................15 Diagnostics..........................................................................................................................................................16 Deliverer 17 Appendix 18 Technical Specifications...................................................................................................................................18 Troubleshooting .................................................................................................................................................19 NQER ® Overview The Nodestream RiS Quad Encoder (NQER) provides encoding of up to four HD video sources and frame synchronous serial data, to a RiS Decoder at another location. Feature Summary · HD video and data over lowquality satellite networks · Real-time monitoring of bandwidth utilization with bit rate and latency · System capable of 4 x 60fps at 1080p · Frame synchronous serial data Video and frame synchronous data streaming solution Video Source (up to 4 sources) Nodestream RiS Encoder (remote location) ® RiS Decoder Device (viewing location) Monitor(s) Front Panel USB-A ON / OFF POWER RESET HDD HTG-TEC-GUI-015_0 Release Sep 2022 page 5 of 21 NQER Rear Panel Power Switch ® Power Port USB-A Ethernet DO NOT USE PS/2 HDMI DisplayPort USB-A USB-A Line In Line Out Mic In Monitor Serial outputs Port HDMI inputs Connections Ethernet IP Camera Ethernet Power Video Sources HDMI x 4 Serial IP Cam · Monitor output required for local device configuration · The NQER is supplied with a Quick Start Guide for installation. See the User Resources on the last page for access. HTG-TEC-GUI-015_0 Release Sep 2022 page 6 of 21 NQER ® Serial Data RS232 serial data can be input to the NQER via the D9 serial port. Recommended port settings · Baud Rate : 9600bps · Data Bits : 8 · Stop Bits : 1 · Parity : None · Flow Control : None Port Pinout · 1 : Rx · 2 : Tx · 5 : GND · When connecting serial data to an established video stream, the connection MUST be restarted · Data string requires LF (line feed) termination Serial data can be verified on the Decoder by toggling on screen information. See "Deliverer Manual" for further information. Configuration The NQER is configured via the Web UI. The Web UI allows the user to view device information and status, configure network settings and perform system related tasks. The device is shipped in a "factory default" state. Settings must be configured to enable use on the customers RiS network. HTG-TEC-GUI-015_0 Release Sep 2022 page 7 of 21 NQER ® Access The Web UI can be accessed via a web browser or locally on the device. Web Browser 1 Connect the NQER device to your LAN via the Ethernet port and power the device 2 Navigate to the device from a web browser by entering the IP in the address bar · The device is set to DHCP by default. · The IP address can be identified by use of a suitable IP scanning tool. Serial number and/or MAC address should be displayed (PC must be on the same network) Access via the Device 1 Connect LAN, monitor, keyboard/mouse and power the device 2 Once the device has booted, double click the "RiS configuration" icon on the desktop or hold CTRL and press ~ if the application starts Initial Login 1 Access the device Web UI configuration utility via a web browser or the device. 2 Login with the following User: admin , Password: admin 3 Enter a new password HTG-TEC-GUI-015_0 Release Sep 2022 page 8 of 21 NQER ® Dashboard Following initial login, the user will be presented with the WebUI dashboard. The following information and configuration is provided Device · Uptime Information · Select interface from drop down · Current network status & information Testing · Network connection upload & download speed tests · Ping a device on the network (helpful for network diagnostics) Configuration · See next section Reboot · To reboot the device, select the reboot icon from the top right of any screen and select Confirm HTG-TEC-GUI-015_0 Release Sep 2022 page 9 of 21 NQER ® Network Configuration RiS devices communicate over a customers "closed" network, ensuring stable and secure transmission of sensitive data. Device network adapters require IPv4 configuration. Firewall Settings The following port numbers MUST be set to open on customer network devices where applicable Video & data streaming, device control & connection management · UDP - 2100 to 2200 Device to device communication · UDP - 2025 & 2026 · TCP - 2020 Ethernet connections will take preference over WiFi. Disable or unplug Ethernet cable if WiFi connection is preferred Current network settings can be viewed from LHS of the dashboard Ethernet 1 Select the Ethernet adapter from the drop down list in the top right of the window 2 Name the interface (optional) and select enabled then Save Changes HTG-TEC-GUI-015_0 Release Sep 2022 page 10 of 21 NQER ® 3 Select the IP Settings tab, then manual from the drop down 4 Enter network settings as provided by your Network Administrator and select Save Ethernet connections MUST be reset for settings to take effect by · Disconnecting and reconnecting the Ethernet cable · Enabling then disabling the connection from the interface settings · Power cycling the device HTG-TEC-GUI-015_0 Release Sep 2022 page 11 of 21 NQER ® WiFi (with optional USB adapter) 1 Select the WiFi adapter from the drop down list in the top right of the window 2 Name the interface (optional) and select enabled then Save Changes 3 Select the Wireless tab, then manual from the drop down 4 Select from the available networks then Connect or manually enter details then Join Network HTG-TEC-GUI-015_0 Release Sep 2022 page 12 of 21 NQER ® 5 Select the IP Settings tab 6 Enter network settings as provided by your Network Administrator and select Save IP Camera IP camera RTSP streams can be used as input devices on the NQER. The IP camera network should be connected to the CAM IP port on the rear of the device to avoid complications relating to conflicting IP networks or network security measures. IPv4 settings MUST match that of the camera network. 1 Select the Ethernet adapter enpxS0 from the drop down list in the top right of the window HTG-TEC-GUI-015_0 Release Sep 2022 page 13 of 21 NQER ® 2 Name the interface (optional), select Enabled then Save Changes 3 Select the IP Settings tab, then manual from the drop down 4 Enter network settings as provided by you Network Administrator and select Save Disable "automatic routes" when using the CAM IP port. Undesirable operation will occur if checked. For network issues, see "Troubleshooting" on page 19 HTG-TEC-GUI-015_0 Release Sep 2022 page 14 of 21 NQER ® System Settings Version Control · Software versions currently installed and resource usage Update Password · Enter details and select Update Factory Reset · Select to set the device to factory defaults (user and network settings) · Select Confirm or Cancel when prompted Support · Select to enable/disable remote access to a support specialist Enabled Disabled Remote support will remain enabled. Ensure to disable when not required. HTG-TEC-GUI-015_0 Release Sep 2022 page 15 of 21 NQER ® Diagnostics Network · Network connection information · Select interface from drop down Software · Software versions currently installed and resource usage CPU · Current CPU usage and temperature Memory & Other · Information on other system resources HTG-TEC-GUI-015_0 Release Sep 2022 page 16 of 21 NQER ® Deliverer RiS device connection management and configuration is performed using the Deliverer application. Deliverer User Manual Refer to the Deliverer User Manual for additional information. HTG-TEC-GUI-015_0 Release Sep 2022 page 17 of 21 NQER ® Appendix Technical Specifications Hardware Physical dimensions Weight Power 440 (W) x 132 (H) x 380 (D) mm 8.2 kg Power supply: 100-240VAC 47/63Hz Power consumption (operating): 150W Power consumption (idle): 100W Environmental Temperature Humidity Video Input Output Operating: Storage: Operating: Storage: 0 °C to 35 °C -20 °C to 65 °C 0% to 90% (non-condensing) 0% to 95% (non-condensing) 4 x HDMI 1.4a Input resolution up to 2048x2160 @ 144fps 8/10/12-bit colour depths RGB 4:4:4, YCbCr 4:4:2 colour sampling 4 x Mini DisplayPort 1.4 Max resolution 4096x2160 @ 60Hz Other Ethernet WiFi Serial Front Ports Rear Ports 1 x 1Gbps Ethernet 802.11ac 2.4GHz/5GHz WiFi (when supplied with optional adapter) 1 x 9-pin D male, RS-232 2 x USB type-A ports 6 x USB type-A ports 3.5mm audio Line in Line out Mic in 1 x HDMI (not used) 1 x DisplayPort (not used) 1 x PS/2 mouse/keyboard port (legacy) Accessories (included) Hardware 1 x Mini DisplayPort to HDMI adapter 1 x IEC13 power cable (region specific) Documentation Quick start guide HTG-TEC-GUI-015_0 Release Sep 2022 page 18 of 21 NQER ® Troubleshooting System Issue Device not powering Cause PSU switch in off position AC not connected Resolution Confirm AC connected and switch is in the on position Device overheating Blocked vents Environmental conditions Ensure device ventilation is not blocked (refer quick start guide) Ensure device is located in an environment where specified operating conditions are not exceeded No serial data transmission Incorrect RX/TX cable config Inorrect input string settings Confirm pinout correct, use NULL modem Confirm serial data string settings correct. (See "Serial Data" on page 7) Network Issue Device offline in Deliverer App Unable to see WiFi networks Cause Resolution Network issue Check the Ethernet cable is plugged in Check WiFi adapter is plugged in and connected to correct WiFi network Confirm correct network settings with your Network Administrator Firewall settings Ensure firewall settings are implemented, (see "Firewall Settings" on page 10) No WiFi adapter connected Connect Wifi adapter to USB port WiFi not enabled Enable WiFi from GUI Incompatible WiFi adapter Confirm compatibility with Harvest Support No networks in range Reduce distance to WiFi router/AP No connection to IP camera(s) Incorrect port used Incorrect network settings Ensure camera network is connected to "IP CAM" port Confirm correct network settings with your Network Administrator Check camera is connectable via another device Ping camera from the WebUI dashboard HTG-TEC-GUI-015_0 Release Sep 2022 page 19 of 21 NQER ® Video Issue "No Signal" displayed on Decoder Cause Source(s) not connected or powered on Resolution Confirm video source(s) connected and powered. Damaged cable Test source with another display Inadequate cable used Ensure cable is specified correctly (length, speed, impedance, etc.) "Unsupported signal" or "Out of sync" displayed on Decoder Poor cable connection Damaged cable Check cable connections Replace cable Input signal not supported Check input signal type is supported No output to monitor Poor video quality Monitor not connected or powered Incorrect output used Ensure monitor connected and powered Test monitor with an alternative input Ensure monitor connected to Mini DisplayPort Poor input source quality Poor quality / damaged cable Quality settings in Deliverer set low Test video source with another display Test with another cable Check quality settings in deliverer HTG-TEC-GUI-015_0 Release Sep 2022 page 20 of 21 User Resources Contact and Support support@harvest-tech.com.au Harvest Technology Pty Ltd 7 Turner Ave, Technology Park Bentley WA 6102, Australia www.harvest.technology All rights reserved. This document is the property of Harvest Technology Pty Ltd. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or ® by any means, electronic, photocopy, recording or otherwise without the written consent of the Managing Director of Harvest Technology Pty Ltd.