Newair Countertop Craft Whiskey Ice Ball Maker

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Newair is committed to earning your trust through exceptional customer happiness, innovative products, and dedicated support. As a proud Newair owner, you are part of the family. Our team is here to help.

Contact Us

For questions or concerns, please contact our customer service team before returning the product to your store of purchase.

Call: 1-855-963-9247

Email: support@newair.com

Online: www.newair.com

A team member will respond within 24 hours (Mon-Fri, 8 AM - 4 PM PST).

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Register Your Product Online

Registering your Newair product online offers several benefits:

• Service and Support: Faster and more accurate troubleshooting and service issue diagnosis.
• Recall Notifications: Stay updated on safety, system updates, and recall notifications.
• Special Promotions: Opt-in for Newair promotions and offers.

Registering is safe, secure, and takes less than 2 minutes at newair.com/register.

Alternatively, attach a copy of your sales receipt and record the following information from the manufacturer's nameplate on the rear of the unit for service inquiries:

Date of Purchase: [To be filled by user]

Serial Number: [To be filled by user]

Model Number: [To be filled by user]

Specifications

Packing List

• ✔️ Ice Maker (1 set)
• ✔️ Ice Tong (1 piece)
• ✔️ User Manual (1 piece)
• ✔️ Drain Pipe (1 piece)
• ✔️ C-type Snap Ring (2 pieces)
• ✔️ Drain Box (1 piece)

Safety Information & Warnings

Your safety and the safety of others are very important. Failure to follow instructions may result in serious injury or death.

All safety messages indicate potential hazards, how to reduce injury risk, and consequences of non-compliance.

When using electrical appliances, follow basic safety precautions to reduce the risk of fire, electric shock, and injury. Read all instructions before using this ice maker.

[!] Precautions: Read instructions carefully and use the product safely.

[❌ Prohibited] Operation is prohibited. Read instructions carefully and follow prohibitions to avoid injury.

Safety Instructions

To minimize potential hazards, read the following precautions carefully before installation and use:

• This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless supervised or instructed by a responsible person.
• Children should be supervised to ensure they do not play with the appliance.
• Do not use extension cords or ungrounded (two-prong) adapters.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person to avoid hazard.
• Do not store explosive substances (e.g., aerosol cans with flammable propellant) in this appliance.
• WARNING: Keep ventilation openings clear of obstruction.
• WARNING: Do not use mechanical devices or other means to accelerate defrosting, other than those recommended by the manufacturer.
• WARNING: Do not damage the refrigerant circuit.
• WARNING: Do not use electrical appliances inside the ice storage compartments unless they are manufacturer-recommended types.
• WARNING: Fill with potable water only. No other liquid should be used to make ice.
• Do not tilt the ice maker more than 45°, as this can cause compressor or refrigeration system failure.
• A space of 6 inches or more must be reserved around the ice maker to avoid affecting the cooling system.
• Do not place or store objects other than those recommended by the manufacturer in the ice storage basket.
• Ensure the ice maker is placed on a flat countertop for safe operation.
• Do not place the ice maker in direct sunlight.
• When cleaning the ice storage basket, use a soft damp cloth. Do not use solvent-based cleaners, as they may cause damage or leave harmful residues.

[⚠️ WARNING]

• Disconnect the power supply before performing cleaning and maintenance.
• Bags and foam are potentially dangerous and must be kept out of reach of children.
• Must not be used outdoors or in extreme environments (high heat, ultra-low temperatures, etc.).

[❌ Prohibited]

• Do not disassemble or attempt to repair any part without permission; all inspections should be made by a technician.
• Do not plug or unplug the power supply with wet hands.
• Use a separate power supply and do not use the same power strip with other electrical appliances.
• Do not use the ice maker near high heat sources like ovens and cookers.
• Do not modify or add any parts privately.
• Do not use flammable liquids to clean the ice maker or its parts to avoid fire.
• The ice maker must not be immersed or drenched in water.

[DANGER]: Risk of Fire or Explosion. Contains Flammable Refrigerant. Repair only by trained service personnel. Do not puncture refrigerant tubing.

[CAUTION]: Risk of Fire or Explosion. Contains Flammable Refrigerant. Consult Repair Manual/Owner's Guide before installation or service. Follow all safety precautions.

[CAUTION]: Risk of Fire or Explosion. Dispose of property in accordance with federal or local regulations. Contains Flammable Refrigerant.

[CAUTION]: Risk of Fire or Explosion Due To Puncture Of Refrigerant Tubing. Follow handling instructions carefully. Contains Flammable Refrigerant.

The ice maker should be installed according to the safety standard for Refrigeration Systems, ASHRAE15.

If servicing or part replacement is needed, it must be done by a licensed professional to minimize risks of fire or explosion due to incorrect parts or improper service.

This appliance is intended for household and similar applications, including:

• Staff kitchen areas in shops, offices, and other working environments.
• Farmhouses and by clients in hotels, motels, and other residential environments.
• Bed and breakfast environments.
• Catering and similar non-retail applications.

Parts List

The ice maker consists of the following main components:

• Housing: The main exterior structure of the unit.
• Ventilation hole: Located on the side for air circulation.
• Display: Shows operational status and indicators.
• Water tank: Holds the water for ice making.
• Stainless steel: Refers to the material of the housing or internal components.
• Drain pipe: Used for draining water.
• Door seal: Seals the door to maintain internal temperature.
• Ice tong groove: Storage slot for the ice tong.
• Ice storage basket: Collects the made ice balls.
• Ice tong: Tool for handling ice.
• Drain box: Container to collect drained water.

Operating Instructions

Unpacking Your Ice Maker

1. Remove all exterior and interior packaging. Check that all accessories are included. Contact customer service if any parts are missing.
2. Remove all tapes from the unit and take out accessory parts.
3. Clean the interior with lukewarm water and a soft cloth.
4. Place the ice maker on a level counter, away from direct sunlight and heat sources (stove, furnace, radiator). Ensure at least 6 inches of clearance between the back/sides of the unit and the wall.
5. If necessary, level the ice maker by adjusting the four feet at the bottom.
6. Allow four hours for the refrigerant fluid to settle before plugging in the unit.
7. Ensure the power plug is easily accessible.

[!] WARNING: Fill with potable water only. Use drinking water.

NOTE: Ice makers are tested before shipment; residual water droplets or moisture are normal.

Installation: Condensation Drain Box Installation

Follow these steps to connect the drain pipe:

1. Pull up the blue snap ring on the drain outlet (lower left, back of the ice maker).
2. Insert one end of the drainpipe firmly into the drain outlet.
3. Re-insert the blue snap ring into the drain connector.
4. Pull up the blue snap ring on the Drain Box's drain connector.
5. Cut the other end of the drainpipe to the desired length, ensuring a straight cut to prevent leakage. Firmly insert about 1/2 inch of the drainpipe into the drain connector on the drain box.
6. Re-insert the blue snap ring back into the drain connector.

[!] WARNING: Water drained from this outlet is NON-POTABLE. Empty the drain box when full to prevent overflowing and damage to your countertop or floor.

NOTE: Steps 3-6 can be bypassed if you connect the drainpipe directly to a sink or separate drain bucket. Ensure the drain box/bucket is placed lower than the drain outlet and the drainpipe is not creased.

Plugging In Your Ice Maker

[DANGER]: Improper use of the grounded plug can result in electrical shock. If the power cord is damaged, call customer service.

1. This unit must be properly grounded for safety. The power cord has a grounding plug that mates with standard grounding wall outlets to minimize shock risk.
2. Plug the appliance into an exclusive, properly installed, grounding wall outlet. Do not damage the plug's grounding means. Consult a certified electrician for any power or grounding questions.
3. This appliance requires a standard 110-120Volt, 60Hz electrical outlet.

Function of Control Panel

The control panel features several indicators:

• ① Power on/off: Press and hold for three seconds to turn the unit on or off. All four indicators light up when powered on.
• ② Making Ice indicator: Lights up and stays on when the machine is making ice.
• ③ Ice Full indicator: Lights up and stays on when the ice storage basket is full, stopping the ice-making process.
• ④ Add Water indicator: Flashes and sounds an alarm when the water tank is low. Add water promptly.
• ⑤ Clean indicators: Flash during the self-cleaning shutdown process. They stop flashing once cleaning is complete, and the unit continues its shutdown.

Blue Running Indicators:

• Stays On: The Ice Maker is in the Ice Making Process.
• Flashes with Making Ice indicator: The Ice Maker is discharging ice balls. Do not open the door until this indicator stops flashing.
• Flashes with Clean indicator: The Ice Maker is in the shutdown process, including self-cleaning. This may take up to 10 minutes. Do not cut off power during this time.

Ice Making Operation

[!] WARNING: Before making ice, ensure the ice maker is level. Operating on an uneven surface affects ice ball size and shape. Let the ice maker stand upright for at least 4 hours before plugging it in.

1. Connect the ice maker's power supply to a grounded three-prong socket.
2. Filling the Water Tank:
   • For first-time use or when the "Add water" indicator flashes, open the door and pull out the water tank.
   • Open the water tank lid and fill with water up to the MAX line. Close the lid and re-insert the water tank.
3. Press and hold the Power on/off button for three seconds to start the ice maker.
4. It is recommended not to use the first four ice balls after initial setup or a long period of disuse.
5. The ice maker produces 2 ice balls per batch. The initial ice-making cycle takes approximately 2 hours. Subsequent cycles, depending on water and ambient temperature, will take 1-1.5 hours per batch.
6. The ice maker stops making ice and enters standby when the "Ice Full" or "Add Water" indicators light up. It will resume operation once these conditions are resolved.
7. To turn off the ice maker, press and hold the Power on/off button for three seconds or until a beep is heard. The unit will perform self-cleaning and shutdown for up to 10 minutes before turning off automatically.

NOTE: Ice ball shape and clarity improve after the first or second batch. Cloudy ice balls are normal initially. Ambient temperature, door opening frequency, and water quality affect ice-making time and clarity. Using filtered or purified water is recommended for best results.

Cleaning & Maintenance

Clean the ice maker before first use or after a long period of inactivity. Regular cleaning based on local water quality and usage is recommended.

Avoid solvent-based cleaners, as they can cause damage or leave residues. Use a damp cloth to wipe the interior and exterior.

Regular Maintenance

Deep cleaning is recommended every 9 months, or more often in areas with hard water or high humidity. Follow these steps to remove mineral deposits and ensure longevity:

For disinfection, use a solution of water and vinegar or citric acid (10:1 ratio).

Instructions:

1. Always turn off and disconnect the power supply before cleaning.
2. Cleaning the Ice Storage Basket and Door:
   • Remove the screw securing the ice storage basket and lift it out.
   • Align the basket and door with their respective fixing positions and slide them down to detach.
   • Remove the ice basket to access the Door Stop. Push the Door Stop to open the door 90° for easier cleaning.
3. Cleaning the Water Box:
   • Remove the water box cover. Clean the water box with a soft, damp cloth and replace the cover.
4. Emptying Excess Water:
   • Empty any excess water from the internal water tank through the drain hole located at the bottom front of the ice maker.
   • Keep the ice maker upright. Place a water bucket below the drain hole or position the unit over a sink drain, then unplug the drain plug.
5. Cleaning the Water Tank:
   • Remove the lid.
   • Pinch the sides of the tank to open the upper cover.
   • Wipe the tank with a soft, damp cloth.

After cleaning, fill the water tank with drinking water, connect the power, turn on the ice maker, discard the first four ice balls, and enjoy the rest.

If the ice maker has not been cleaned for a long time or if there is an odor, follow the cleaning steps above.

Sound During Operation

The following sounds are normal during operation:

• A gurgling sound of refrigerant flow during each cycle.
• The sound of ice balls dropping into the storage basket.
• The sound of cooling fans turning on.
• If the door is accidentally opened while ice balls are being dispensed, a knocking sound may be heard as they fall into the water box cover. If this occurs, ensure the door can be closed after removing any fallen ice.
• The sound of the compressor operating.

In low-temperature environments, fast freezing may cause temporary freezing of the DD transparent device, resulting in abnormal sounds. This is normal; the unit will automatically restore operation after a period.

When shutting down, the ice maker may continue running for 1-10 minutes. The operational sound may still be heard; do not cut off power during this time.

Disposing Your Ice Maker

Dispose of this ice maker's materials in accordance with national regulations.

Troubleshooting

Circuit Diagram

The circuit diagram illustrates the electrical components and their connections. Key components include:

• Compressor
• Solenoids
• Resistance heating wire
• Bottom heating wire
• Direct Current Generators
• Display pane
• MCU (Microcontroller Unit)
• Main PCB (Printed Circuit Board)
• Water Level Sensor
• Direct Current motor
• Thermistor
• Stepper motor
• Normally closed type switch
• Infrared sensor
• DC Water Pumps
• Fan 1, Fan 2

The diagram shows connections between these components via various ports (CN1, CN2, etc.) and power inputs (L, N, G).

Limited Manufacturer's Warranty

This appliance is covered by a limited manufacturer's warranty for one year from the original purchase date. Newair will repair or replace defective parts due to materials or workmanship, provided the appliance is used under normal operating conditions.

Warranty Terms:

During the first year, defective components will be repaired or replaced at Newair's discretion, free of charge to the original purchaser. The purchaser is responsible for removal and transportation costs.

Warranty Exclusions:

The warranty does not apply if damage is caused by:

• Power failure
• Damage during transit or moving the appliance
• Improper power supply (low voltage, defective wiring, inadequate fuses)
• Accident, alteration, misuse, or abuse (e.g., using non-approved accessories, inadequate air circulation, extreme operating conditions)
• Use in commercial or industrial applications
• Use of force or damage from external influences
• Partial or complete dismantling of the appliance
• Excess wear and tear by the user

Obtaining Service:

To make a warranty claim, have your original bill of purchase with the purchase date ready. Once eligibility is confirmed, repairs will be performed by a Newair™ authorized repair facility. The purchaser is responsible for removal and transportation costs. Replacement parts/units may be new, re-manufactured, or refurbished at Newair's discretion.

For technical support and warranty service, email support@newair.com.