TCL Extended Service Plans

TCL Extended Service Plans

TCL Extended Service Plans for TCL Televisions, including LCD, LED, and OLED TVs, Sound Bars, and other Consumer Electronics Accessories.

Service Contract Terms & Conditions

Service Plans Terms and Conditions for TCL Protect and TCL Protect Plus.

Register Your Service Plan Online

To maximize your benefits, please go to www.TCLprotect.com to register your Product and Service Contract within 30 days of purchase to avoid delays in service should you have a claim.

Definitions

• Administrator: The entity responsible for administering benefits, identified as Servify US Inc., 5608 17th Ave. NW, Seattle WA 98107; 24/7 Phone #1-833-313-3331.
• Accidental Damage from Handling ("ADH"): Damage directly resulting from unintentionally dropping the Covered Product (such as a cracked screen) or spilling liquid onto it. ADH is not covered unless TCL Protect Plus was purchased.
• Claim: A demand for payment sent by You to the Administrator or Us.
• Contract Purchase Receipt: Proof of your Contract purchase, indicating Term, Deductible, and purchase date.
• Failure: Mechanical or electrical breakdown of Your Product preventing it from performing its intended function, including defects in materials or workmanship and normal wear and tear, occurring during normal use.
• Original Purchase Price: The amount paid by You for the covered Product(s), excluding taxes and fees.
• Power Surge: Damages resulting from an oversupply of voltage to Your Product while properly connected to a UL-approved surge protector.
• Product(s): The item(s) purchased with and covered by this Service Contract.
• Retailer: The authorized seller of the Service Contract.
• Service Contract / Contract: This terms and conditions document.
• Term: The period of validity for the Service Contract.
• Waiting Period: The period from the Contract purchase date through the first 30 days, during which claims are not considered, except for ADH coverage.

Product Eligibility

This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the United States, which had a valid TCL manufacturer's limited warranty at the time of purchase. The Service Contract must be purchased within 365 days of Your Product's purchase. Coverage applies only to Products not covered by other warranties. Products must be purchased from a Retailer and not intended for resale. Accessories, external peripheral devices, and add-on options are not covered.

Your Responsibility

Product Protection: If damage or breakdown is suspected, take reasonable precautions to protect against further damage.

Service Contract Coverage

Your purchase of a TCL Protect or TCL Protect Plus Extended Service Plan provides additional coverages beyond the manufacturer's warranty. TCL Protect extends the coverage period, while TCL Protect Plus adds coverage for accidental damage from handling.

Service Contract Term - Effective Date of Coverage

• TCL Protect: Coverage for Failure begins upon expiration of the manufacturer's original parts and/or labor limited warranty and continues for the remainder of the Term.
• TCL Protect Plus: Coverage includes TCL Protect benefits plus additional coverage for damage from Power Surge or Accidental Damage from Handling ("ADH"). Coverage begins on the date of purchase, except for ADH, which begins upon expiration of the 30-day wait period.

What is Covered – General

TCL will repair or replace Your Covered Product at its sole discretion. Options include:

• Repair: Using necessary services to restore the Product to standard operating condition. Parts may be new, used, refurbished, or non-original manufacturer parts that meet factory specifications.
• Replacement: Replacing Your Product with one of like kind, quality, and comparable performance. Technological advances may result in a replacement with a lower selling price; no refunds will be issued for the price difference. Replacement products may have similar features but not necessarily the same model. Reimbursement may be provided up to the lesser of the original purchase price or the manufacturer's suggested retail price.

Important: Coverage described does not replace or duplicate benefits during an active manufacturer's limited warranty period. During that period, the manufacturer is solely responsible for parts, labor, on-site service, and shipping costs. This Service Contract is valid for repairs or replacement within the United States of America, excluding Alaska, Hawaii, and Puerto Rico.

Additional Benefits Included in Your Plan

• No Lemon Guarantee: If Your Product requires a third (3rd) repair for the same problem within a consecutive twelve (12) month period and is covered under Your Contract ("Qualifying Service Repairs"), TCL will replace Your Product with one of like kind and quality, or provide reimbursement equal to the fair market value. Repairs performed under the manufacturer's warranty or for ADH are not considered Qualifying Service Repairs.
• TCL Protect Plus Additional Coverage:
  • Accidental Damage from Handling (ADH): Covers labor and/or parts for repair or replacement due to dropping the Product or in association with screen breakage or liquid spills.
  • One-Time Remote Control / Controller Replacement: If Your Covered Product included a remote control or controller in the original packaging and qualifies for hardware service, one replacement is provided per Plan term.
  • Removal and Re-installation of Your TV: For TVs 65" or larger, if originally installed by an Authorized Servicer or Authorized TCL Dealer. Excludes mounting brackets and kits.

In-Home Service: An adult (of legal age) must be present at the location where in-home service will be performed. Diagnosis may occur prior to scheduling.

Deductible

There is no deductible required to obtain service on Your Product under this Service Contract.

Obtaining Service

To initiate a claim, contact the Administrator for approval and a repair authorization number. Submission of a claim does not guarantee coverage. Unauthorized repairs may void coverage.

How to File a Claim:

• Text Message: For fastest service, text 'TCL' to 71403 to receive a link to a secure portal. (Text and data rates may apply).
• Online: Visit www.TCLprotect.com to start a service request.

Do not return or ship Your Product elsewhere unless instructed by the Administrator. If shipping is required, include a copy of Your Contract Purchase Receipt and the repair authorization number. Use caution when transporting/shipping; TCL is not liable for freight charges or damages due to improper packaging.

If Your Term expires during an approved claim, coverage extends until the claim is fulfilled.

Limit of Liability

TCL's maximum obligation for services is, at its sole discretion, the cost of:

• Repairs authorized by TCL, not exceeding the lesser of the original purchase price or manufacturer's suggested retail price.
• One Product replacement with a new or refurbished product of like kind, quality, and comparable performance.
• A gift card or similar payment for a covered ADH claim (if replacement product is ineligible for continued coverage).
• A one-time reimbursement towards the purchase of a replacement product, not exceeding the lesser of the original purchase price or manufacturer's suggested retail price.

Once these limits are met, TCL's obligation is fulfilled. TCL, the Administrator, and the Retailer are not liable for incidental or consequential damages, property damage, lost time or data, delays in service, unavailability of parts, pre-existing conditions, or inherent product flaws.

What is Not Covered (General Exclusions)

This Service Contract does not cover:

• Damage from abuse, mishandling, improper packaging, alteration, collision, electrical fluctuations (other than power surge), failure to follow operating/maintenance instructions, or service performed by unauthorized personnel.
• Service/repair/replacement using non-manufacturer parts that cause damage or frequent service issues.
• Service/repair/replacement if the serial number or manufacturer dating has been altered or removed.
• Covers, lids, trim parts, or consumable items.
• Preventive maintenance.
• Other items, equipment, or software connected to the Covered Product.
• On-site or in-home service for TVs smaller than 65".
• Products purchased outside the United States of America or in Alaska, Hawaii, or Puerto Rico.
• Service/repair/replacement by providers located outside the United States of America, or in Alaska, Hawaii, Puerto Rico, or Canada.
• Pre-existing conditions known or reasonably knowable prior to contract issuance.
• Cosmetic damage (scratches, abrasions, color changes, rust, corrosion, warping, bending, exposure to weather) that does not impede normal operational function.
• Manufacturer recalls or rework orders for which the manufacturer is responsible.
• Coverage already provided by any other insurance, warranty, guarantee, or service contract.
• Accessories, external peripheral devices, and/or add-on options.
• Claims not prior authorized by the Administrator or TCL.

You are responsible for backing up all software and data. This contract does not cover restoration or retrieval of software or data. You may be responsible for costs associated with excluded occurrences or "no problem found" diagnoses, including shipping and on-site servicing costs.

Our Right to Recover Payment

If TCL pays for a claim and You have a right to recover from another party, Your rights become TCL's rights to recover the excess payment after You are fully compensated.

Cancellation

Customer Cancellation:

• Within 30 days of purchase: 100% refund of the purchase price, less any claims paid.
• After 30 days: Pro-rata refund of the purchase price, less claims paid and an administrative fee (not to exceed 10% of the purchase price or $25.00, whichever is less).

TCL Cancellation: TCL may cancel for non-payment, material misrepresentation, or substantial breach of duties, with at least 15 days written notice. A pro-rata refund will be issued, less claims paid.

These provisions apply to the original purchaser only.

Guaranty

This is a service contract, not an insurance policy. TCL's performance is insured by Wesco Insurance Company. If TCL fails to pay or provide service within 60 days of a submitted claim, You may make a direct claim against Wesco Insurance Company at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038.

Transferability

Coverage may be transferred to a different owner once, by contacting TCL or the Administrator. Requires registration number and proof of purchase. Transferability is at TCL's discretion.

Renewability

Contact the Administrator prior to expiration to initiate renewal. Renewability is at TCL's sole discretion.

Entire Agreement

This Service Contract, including all terms, conditions, limitations, exceptions, exclusions, and the Contract Purchase Receipt, constitutes the entire agreement.

Special State Requirements

Regulation of service contracts varies by state. Provisions conflicting with state laws will be modified to conform with applicable state laws and regulations. Specific state requirements may supersede other provisions.

Alabama: Cancellation refund may be credited to account balance. To file a claim, contact the Administrator via App, www.TCLprotect.com, email Servify at support@tclprotect.com, or call 1-833-313-3331 for a claim reference number.

Arizona: "Pre-existing conditions" may not be excluded if known or should have been known. Cancellation refund after 30 days is pro-rata less claims paid and a fee (max 10% or $25). Provider may cancel for fraud, misrepresentation, nonpayment, or substantial breach. Claims paid are not deducted from refunds.

Arkansas: To file a claim, contact the Administrator via App, www.TCLprotect.com, email Servify at support@tclprotect.com, or call 1-833-313-3331. Contact is available 24/7.

California: Servify US Inc. is the Administrator (License No. 87); Northcoast Warranty Services, Inc. is the Obligor (License No. SA-19178).

Connecticut: Agreement between Northcoast Warranty Services, Inc. and You. For disputes with the Administrator, contact The State of Connecticut, Insurance Department. For guaranty issues, contact Wesco Insurance Company.

Florida: Cancellation by You: premium refund is 100% unearned pro-rata premium less claims paid or repair costs. Cancellation by Administrator/Provider: same refund basis. Guaranty: Rates are not subject to Florida Office of Insurance Regulation.

Georgia: Cancellation fee not to exceed 10% of pro rata premium refund. Claims paid not deducted from refund. Provider may cancel for fraud, misrepresentation, or nonpayment.

Illinois: Covered items must be in good operating condition on the effective date and become inoperative due to defects in materials or workmanship. Does not cover failures from normal wear and tear.

Indiana: Not an insurance contract. Proof of payment to Retailer is proof of payment to the insurer. If performance/payment is due within 60 days, You may request it directly from the insurer. "Pre-Existing Conditions" definition replaced with conditions caused by or known by You prior to purchase.

Nevada: Contact Nevada Insurance Commissioner for complaints. Cancellation: Administrative Fee replaced with Cancellation Fee. No claims deducted from refund. Penalty for delayed refund. Provider may cancel within 70 days for any reason; after 70 days, only for nonpayment, fraud, misrepresentation, or substantial breach.

New Hampshire: Contact New Hampshire Insurance Department for unresolved issues.

New Mexico: Insured by Wesco Insurance Company. For claims against provider, contact Wesco Insurance Company or the Office of Superintendent of Insurance. Cancellation: Provider may cancel within 70 days for any reason; after 70 days, only for non-payment, fraud, misrepresentation, act/omission, or violation of contract terms that increases service required.

North Carolina: Cancellation only for non-payment or direct violation of the contract by You.

Oklahoma: Service Warranty Association is Northcoast Warranty Services, Inc. Not an insurance contract. Not guaranteed by Oklahoma Insurance Guaranty Association.

Oregon: Contact Administrator via App, www.TCLprotect.com, email Servify at support@tclprotect.com, or call 1-833-313-3331 for a claim reference number. Contact available 24/7.

South Carolina: Contact South Carolina Department of Insurance for questions or complaints. Cancellation: Refund within 30 days is entire charge less claims paid. After 30 days, pro-rata refund less claims paid. Reimbursement can be sought from insurer if not paid within 46 days.

Texas: Administrator is Servify US Inc. (No. 276). Contact Texas Department of Licensing & Regulation for questions or complaints. Cancellation: Refund within 30 days is entire charge less claims paid. After 30 days, pro-rata refund less claims paid. Reimbursement can be sought from insurer if not paid before 46th day.

Utah: Regulated by Utah Insurance Department. Guaranty: If provider fails to pay/provide service within 60 days, contract holder can claim directly against the Insurance Company. Cancellation: Provider may cancel for material misrepresentation, nonpayment, or substantial breach. Notice period varies.

Virginia: Contact Virginia Department of Agriculture and Consumer Services for complaints regarding denied or unhonored promises.

Washington: Washington State is the jurisdiction for civil actions. Guaranty: Contract holder entitled to apply directly to Wesco Insurance Company for refund/payment/performance. To file a claim, contact Administrator via App, www.TCLprotect.com, email Servify at support@tclprotect.com, or call 1-833-313-3331.

Wisconsin: Contract subject to limited regulation by the Office of the Commissioner of Insurance. Cancellation: Refund within 30 days (no claims paid) is 100% of purchase price; contract void. If refund delayed, 10% penalty added. For cancellations after 30 days or with claims, refund is 100% unearned pro-rata provider fee less claims paid. Provider may cancel for material misrepresentation, nonpayment, or substantial breach. Notice period varies. Guaranty: Insured by Wesco Insurance Company.