Troubleshooting Guide

Problem	Cause	Solution
Engine will not start.	No fuel.	Add fuel.
	Faulty spark plug.	Clean and adjust spark plug or replace.
	Low oil level.	Fill crankcase to the proper level.
	Spark plug wire loose.	Place generator on a flat, level surface.
	Fuel valve is closed.	Attach wire to spark plug.
	Ignition switch OFF.	Open fuel valve.
	Old fuel or water in fuel.	Press ignition switch ON.
	Flooded with fuel.	Drain fuel and replace with fresh fuel.
	CO Shield® module has been removed or tampered with.	Let unit stand for 10 mins.
	Choke lever in the wrong position.	Re-install module or contact technical support.
Engine starts but runs roughly.	Dirty air filter.	Move choke lever until it stops under "RUN" position or push in completely.
	Dirty fuel valve.	Clean or replace air filter.
	Clogged spark arrestor.	Clean the fuel valve.
	Generator battery is dead.	Clean spark arrestor.
	Out of fuel.	Recharge generator battery.
	Low oil level.	Fill fuel tank.
Engine will not start electrically.	Low oil level.	Fill crankcase to the proper level. Place generator on a flat, level surface.
Engine shuts down during operation.	If equipped, CO Shield® shutoff due to accumulating carbon monoxide if the red LED light blinks on the panel.	Move generator to an open, outdoor area. Point exhaust away from people and buildings. Move to fresh air and get medical help if sick, dizzy, or weak.
	If equipped, CO Shield® shutoff due system fault if the yellow LED light blinks on the panel.	Start to confirm yellow LED light blinks when/if generator shuts off. If CO Shield continues sense the fault and shuts off, contact technical support.
Engine starts and shuts off right away.	If equipped, CO Shield® shutoff due to accumulating carbon monoxide if the red LED light blinks on the panel.	Move generator to an open, outdoor area. Point exhaust away from people and buildings. Move to fresh air and get medical help if sick, dizzy, or weak.
	If equipped, CO Shield® shutoff due system fault if the yellow LED light blinks on the panel.	Start to confirm yellow LED light blinks when/if generator shuts off. If CO Shield continues sense the fault and shuts off, contact technical support.
Both CO Shield® LEDs not blinking 10 times upon start up.	Starting the generator within 1 minute after being manually shutoff, not a CO shutoff event.	Wait 1 minute before trying to restart the generator. The LEDs should then blink ten (10) times.
Generator cannot supply enough power or overheating.	Generator is overloaded.	Review load and adjust. See "Connecting Electrical Loads."
	Dirty air filter.	Clean or replace air filter.
	Choke lever in wrong position.	Move choke lever until it stops under "RUN" position or push in completely.
Engine is running but no AC output.	Poor cord connection.	Check all connections.
	Circuit breaker is open.	Reset circuit breaker. Check all circuit breakers.
	Faulty brush assembly.	Replace brush assembly (Service Center).
	Loose wiring.	Inspect and tighten wiring connections.
	GFCI tripped.	Reset GFCI receptacle breakers by first pushing the TEST button then the RESET button until green LED illuminates. Contact the help line.
Engine hunts or falters.	Other.	Contact the help line.
	Engine governor defective.	Contact the help line.
	Dirty fuel valve.	Clean the fuel valve.
	Carburetor is dirty and running lean.	Contact the help line.
Choke lever in wrong position.	Move choke lever until it stops under "RUN" position or push in completely.
Repeated circuit breaker tripping.	Overload.	Review load and adjust. See "Connecting Electrical Loads."
	Faulty power cords or device.	Check for damaged, bare or frayed wires. Replace defective device.
	Circuit breaker still too hot.	Let unit sit for 5 mins.