Jensen JE2421S Smart TV

Instruction Manual

IMPORTANT

Please observe all safety precautions when using this product. Please read this manual carefully.

Safety Information

WARNING

To reduce the risk of fire or electric shock, do not expose this product to rain or moisture.

IMPORTANT SAFETY INSTRUCTIONS

  1. Read these instructions.
  2. Keep these instructions.
  3. Heed all warnings.
  4. Follow all instructions.
  5. Do not use this product near water. Apparatus should not be exposed to dripping or splashing and no objects filled with liquids, such as vases, should be placed on the product.
  6. Clean only with a dry cloth.
  7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
  10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
  11. Only use attachments / accessories specified by the manufacturer.
  12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer or sold with the apparatus. When a cart is used, use caution when moving the cart / apparatus combination to avoid injury from tip-over.
  13. Unplug this apparatus during lightning storms or when unused for long periods of time.
  14. Refer all servicing to qualified service personnel. Servicing is required when the product has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the product, the product has been exposed to rain or moisture, does not operate normally, or has been dropped.
  15. Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.

CAUTION

To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

This symbol [warning-icon] is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

This symbol [info-icon] is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

This product utilizes tin-lead solder, and fluorescent lamp containing a small amount of mercury. Disposal of these materials may be regulated due to environmental considerations. For disposal or recycling information, please contact your local authorities or the Electronic Industries Alliance: www.eia.org.

FCC STATEMENT

This product has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC CAUTION

Pursuant to 47CFR, Part 15.21 of the FCC rules, any changes or modifications to this monitor not expressly approved by the manufacturer could cause harmful interference and would void the user's authority to operate this device.

WARNING

This is a CLASS B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures to counter interference.

General Safety Precautions

Before using your TV, please read these instructions completely, and keep this manual for future reference. Carefully observe and comply with all warnings, cautions and instructions placed on the unit or described in the operating instructions or service manual.

To guard against injury, the following basic safety precautions should be observed in the installation, use and servicing of the unit.

Power Sources

This unit should be operated only from the type of power source indicated on the information label. If you are not sure of the type of electrical power supplied to your home, consult your dealer or local power company.

Grounding or Polarization

This unit is equipped with a polarized AC power cord plug (a plug having one blade wider than the other), or a DC power connection, for use in a vehicle. Follow the instructions below:

For the unit with a polarized AC power cord plug: This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing the plug. If the plug still fails to fit, contact your electrician to have a suitable outlet installed. Do not defeat the safety purpose of the polarized plug by forcing it in.

For the unit with a DC power connector: For installation in a vehicle, connect the red wire to the 12V accessory line and the black wire to ground terminal.

Wall outlet

Do not use a poor fitting outlet. Insert the plug fully into the outlet. If it is loose, it may cause arcing and result in fire. Contact your electrician to have the outlet changed.

Wiring

For your safety, unplug the power cord when wiring cables.

Electric shock

Do not touch the AC power cord or the unit with a wet hand. If you plug / unplug the AC power cord from the unit with a wet hand, it may cause electric shock. Never attempt to move the unit unless the AC power cord is disconnected.

Cleaning

Clean the power plug regularly. If the plug is covered with dust and it picks up moisture, its insulation may deteriorate and result in fire. Unplug the power plug and clean it regularly. Unplug the power cord when cleaning this unit. If not, it may result in electric shock. Clean the cabinet of the TV with a dry soft cloth. To remove dust from the screen, wipe it with a soft cloth. Stubborn stains may be removed with a cloth slightly dampened with a solution of mild soap and warm water. Never use strong solvents such as thinner or benzine for cleaning. If using a chemically pre-treated cloth, please follow the instructions provided on the package.

Overloading

Do not overload wall outlets, extension cords or convenience receptacles beyond their capacity, since this can result in fire or electric shock.

Power

Always turn the unit off when it is not being used. When the unit is left unattended and unused for long periods of time, unplug it from the wall outlet as a precaution against the possibility of an internal malfunction that could create a fire hazard.

Sound

If a snapping or popping sound from the TV is continuous or frequent while the TV is operating, unplug the TV and consult your dealer or service technician. It is normal for TV's to make occasional snapping or popping sounds, particularly when being turned on or off.

Power Cord

If you damage the power cord, it may result in fire or electric shock. Do not pinch, bend, or twist the cord excessively. The core lines may be bared and cut and cause short-circuit, resulting in fire or electric shock. Do not convert or damage the power cord. Do not put anything heavy on the power cord. Do not pull the power cord. Keep the power cord away from heat sources. Be sure to grasp the plug when disconnecting the power cord. If the power cord is damaged, stop using it and replace with a new one.

Ventilation

The slots and openings in the TV are provided for necessary ventilation. To ensure reliable operation of the unit, and to protect it from overheating, these slots and openings must never be blocked or covered. Unless proper ventilation is provided, the unit may gather dust and get dirty. For proper ventilation, observe the following:

Heat sources

Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

TV Buttons And Terminal Interface

TV Buttons

POWER: Turn ON/OFF Power.

CH+/-: Selecting Channel. SOURCE: External Signal Input Selection.

VOL+/-: Adjusting Volume. MENU: Display Main MENU And Confirm MENU Item Selection.

Terminal Interface

Note: The following are the various terminal interfaces; the actual position and arrangement, the number of different models may be different.

InterfaceDescription
AV INExternal AV Signal Input
HDMIDigital signal input from HDMI video connector.
ANT 75ΩConnect the antenna/cable TV input (75/VHF/UHF)
LANConnect the Internet.
EARPHONEEARPHONE output. When earphones are plugged in, speakers are disabled.
USBUSB input. Connect a USB device here to play its media files or to record programs via the PVR function.
OPTICALOPTICAL output. Connect the SPDIF receiver.

Accessories

Note: The configuration of the components may look different from the following illustration.

External device connection diagram

Diagram shows a DVD player connected via HDMI to the TV. Also shows connections for AV input, AV output, USB, and RJ45 (LAN).

TV Install

Mounting on a Desktop

Your LED TV can be mounted on a desktop with the base installed. This is not a floor-standing unit.

Installation Precautions

Wall Mounting

Please ensure enough space for safe use. Installation of the LED TV in an improperly ventilated location can cause damage to the LED TV due to increased temperature. Diagram A shows wall mounting with recommended clearances of 1 inch on sides and top/bottom.

*Contact your dealer to purchase the "Adjustable-angle wall mount" required for wall-mounted installation.

Using the Stand

Do not install on an unstable location with a support area smaller than the LED TV. Please refer to the desktop stand user's manual for details of installation. Diagram B shows the TV on its stand with dimensions.

Installation Guide (OSD Setup)

1. OSD Language Selection

Show the Installation Guide page after booting up for the first time. Press the [Up Arrow] and [Down Arrow] buttons to switch the OSD Language and press the [OK Button] to enter the next setting page.

2. Data Collection and Firmware Updates Notice

Press the [Up Arrow] and [Down Arrow] buttons on the remote control to switch the options, and the [OK Button] to confirm the selection. It is recommended to select [ACCEPT].

When this television is connected to the internet, it will collect limited, non-personally identifiable information which will be sent to MStar Semiconductor Inc. ("MStar", including its successor) and its service providers. Certain of this information may be aggregated and shared with third party partners for business and product analysis purposes only. By clicking "Accept" you acknowledge and agree to the collection and sharing of this information as described in more detail in the "View Additional Details" section, as well as the automatic download of essential firmware/software updates.

Options:

3. Country Selection

The default country channel tuning settings page. Press the [Up Arrow] and [Down Arrow] buttons on the remote control to select the menu option, [OK Button] to confirm the selection and go to the next setting page.

4. Time Zone Setting

Press the [Up Arrow] and [Down Arrow] buttons on the remote control to select the menu option, [OK Button] to confirm the selection and go to the next setting page.

5. Daylight Saving Time Setting

Press the [Up Arrow] and [Down Arrow] buttons on the remote control to select the menu option, [OK Button] to confirm the selection and go to the next setting page.

6. Network Type Setting

Press the [Up Arrow] and [Down Arrow] buttons on the remote control to select the menu option, [OK Button] to confirm the selection and go to the next setting page.

ItemsMethodDirections
Wi-Fi Network[OK Button]Go to the wireless network connection page (automatically search for attachment wifi)
Wired Network[OK Button]Go to the wired network connection page
Skip[OK Button]Skip the network settings and go to the next level settings page.

If you do not need to connect to the network, select the "Skip" option, press [OK Button] to confirm, and you will be taken to skip the network settings page.

7. Network Confirmation / Netflix Setup

If you set up network the next screen is 'Set up Netflix'. Options: Start Netflix, Skip.

8. Input Source Setting

Press the [Up Arrow] and [Down Arrow] buttons on the remote control to select the menu option, Press the [OK Button] to confirm the selection and go to the next setting page. Pressing the [Down Arrow] button all the way will turn the page to the USB source.

ItemsMethodDirections
TV[OK Button]Go to the channel tuning page
AV HDMI1 HDMI2...USB[OK Button]Switch the source channel

9. Channel Tuning

The UI default focus the "Skip" option, Press the [OK Button] to skip the DTV channel tuning then enter the ATV channel tuning.

HOME Menu

Press the [Home Button] to display the home page. Press the [Up Arrow] and [Down Arrow] buttons to switch between the Apps, NETFLIX, Input source, and Settings options. Press the [Left Arrow] and [Right Arrow] buttons to select the corresponding sub-option and press the [OK Button] to confirm.

Apps

Available Apps include: Netflix, YouTube, Vudu, Facebook, Twitter, Smart TV Apps, YouTube Kids, Screencast, Browser. There may be some custom differences in Apps.

Input

All input sources: TV, AV, HDMI1/2/3, USB.

Settings

All menu settings: Picture, Sound, Setting, Lock, Programme, Network, About.

Main Menu

Press the [Settings Gear] button to display the main menu. Press the [Up Arrow] and [Down Arrow] buttons to switch between the options of Picture, Sound, Setting, Lock, PVR Option, Programme, Network, About. Press the [Right Arrow] button to jump to the sub-option on the right.

3.1 Picture

ItemsAdjustable modeDirections
Picture ModeStandard->Movie->User->Power Saving->DynamicPicture mode adjustment
ContrastPicture Mode is adjustable in User mode 0-100Contrast adjustment
BrightnessPicture Mode is adjustable in User mode 0-100Brightness adjustment
ColorPicture Mode is adjustable in User mode 0-100Color adjustment
SharpnessPicture Mode is adjustable in User mode 0-100Sharpness adjustment
TintPicture Mode is adjustable in ATV NTSC modeTint adjustment
Backlight0-100Backlight adjustment
Color TemperatureStandard -> Warm -> CoolColor adjustment
Aspect RatioStandard->Wide->Wide Zoom->ZoomAspect Ratio adjustment
Noise ReductionLow->Middle->High-> Auto->OffNoise Reduction adjustment

3.2 Sound

ItemsAdjustable modeDirections
Sound ModeStandard ->Music -> Movie -> Sport -> UserSound Mode adjustment
Equalizer (on show only when the Sound Mode is user mode)120Hz: 0-100
500Hz: 0-100
1.5KHz: 0-100
5KHz: 0-100
10KHz: 0-100
120Hz frequency range sound amplitude gain adjustment.
500Hz frequency range sound amplitude gain adjustment.
1.5KHz frequency range sound amplitude gain adjustment.
5KHz frequency range sound amplitude gain adjustment.
10KHz frequency range sound amplitude gain adjustment.
Balance(-)50--50Volume balance adjustment
Auto Volume LimitOff->OnAuto Volume Limit adjustment
Surround SoundOn/OffSurround Sound adjustment
Video DescriptionOff->On (on show only for DTV channel)Video Description adjustment
VD Volume0-100Video Volume adjustment
Digital output typeAuto->Dolby DD->Dolby DD+ ->PCMSPDIF port output mode adjustment
Audio DelaySPDIF Delay: 0-250
Speaker Delay: 0-250
HDMI ARC Delay: 0-250
SPDIF volume delay time adjustment
Speaker volume delay time adjustment
ARC volume delay time adjustment
Audio LanguagesEnglish->French->SpanishAudio Languages adjustment

3.3 Setting

ItemsAdjustable modeDirections
LanguageOSD Language: English->Spanish->FrenchOSD menu language selection adjustment
OSD TimeAlways->5 Seconds->10 Seconds ->15 SecondsOSD menu display time adjustment
Close CaptionCC MODE: CC off->CC On Mute->CC On
Basic Selection: Off->CC1->CC2->CC3->CC4-> Text1->Text2->Text3->Text4
Advanced Selection: Off->Service1->Service2->Service3->Service4->Service5->Service6
CC MODE adjustment
CC channel adjustment
CC Service adjustment
Link SetupOption: CC font display effect adjustment page
Link-CEC: On/Off
HDMI ARC: On/Off
HDMI CEC adjustment
HDMI ARC adjustment
TimeAuto Power: On/Off
Auto Standby: On/Off
Auto Sync: On/Off
Clock: System time display box, optional when Auto Sync is off, [Right Arrow] key to enter the system time setting page
Sleep Timer: Off->10min->20min->30min->60min->90min->120min->180min->240min
Time Zone: Time Zone adjustment
DST: Off/On
Whether the TV is automatically turned on when the related DVD device is turned on.
When the TV is turned off, the CEC device is turned off.
System time setting switch.
Sleep time setting.
Time Zone adjustment.
The daylight saving time setting page.
ResetYes or NoUser reset
TTSEnable: On/Off
Verbosity: Low->High
Rate Support: Slow->Middle->Fast
Pitch Support: Low->Middle->High
Speaker: Betty Say->Anita Say
Set TTS Enable or Disable
TTS Verbosity adjustment
TTS Rate Support adjustment
TTS Pitch Support adjustment
TTS Speaker adjustment

3.4 Lock

ItemsAdjustable modeDirections
Lock SystemOn/OffControl Set Password, USA and Canada Tv Rating Switch
Set PasswordPlease Enter Old Password
Please Enter New Password
Confirm New Password
Default password "0000". Set the system password. Press the [Number Buttons] on the remote control to set the new system password. Please enter the password before and after the New Password and Confirm New Password. The inconsistency will indicate that the Password not match setting fails. After the setting is successful, it will automatically return to the previous layer.
USA TVUSA TV rating channel lock adjustment page
USA MPAAUSA MPAA rating channel lock adjustment page
Canada EnglishCanada English rating channel lock adjustment page
Canada FrenchCanada French rating channel lock adjustment page
RRT SettingRRT Setting page (This feature is only available on special channels.)
RRT ResetReset RRT (This feature is only available on special channels.)
Block Unrated TVOn/OffBlock Unrated TV adjustment

3.5 Program

TV channel can be accessed by [Right Arrow] button.

ItemsAdjustable modeDirections
Antenna ModeAir->CableAntenna Mode adjustment
Auto TuningStart auto tuning
Signal InformationView channel signal strength (In the DTV channel can be focused)

3.6 Network

ItemsAdjustable modeDirections
AUTO ScanAutomatically search for nearby wireless networks
Manual InputManually enter the wifi that needs to be connected
Wi-FiIP: Wireless network ip address prompt box
Netmask: Wireless network subnet mask prompt box
Gateway: Wireless network gateway prompt box
DNSWireless network DNS prompt box
ProtocolIPv4->IPv6Wired network protocol selection
ConfigurationDHCP->StaticWired network ip acquisition method selection
EthernetIP: Wired network ip address, Configuration is set to Static optional
Prefix: The number of bits in the wired network subnet mask is set, and the Configuration is set to Static.
Gateway: Wired network gateway, Configuration is set to Static optional
DNS: Wired network DNS, Configuration is set to Static optional
Connect: Connect to a wired network
Wake On LANOn/OffWired network wake up TV enable switch
Wake On WLANOn/OffWireless network wake up TV enable switch

3.7 About

ItemsDirections
Netflix DeactiveClear Netflix login account
Terminate NetflixExit Netflix
NETFLIXNetflix ESN: Check out the View ESN key
Netflix Version: Check out the Netflix version
View End-User License AgreementView End-User License Agreement
System informationCheck out the system information
NetReady InformationCheck out the NetReady Device ID information
Software Update(USB)USB Software Update
Internet Update CheckCheck out the Internet Update

USB

Insert the USB flash drive and press the [OK Button] in the USB menu of the input source page to enter the Media menu.

Press the [Left Arrow] and [Right Arrow] buttons to select the inserted USB flash device, press the [OK Button] to enter the following page.

Press the [Left Arrow] and [Right Arrow] buttons to select ALL, Photo, Music, Video options. Press the [OK Button] to select the file type. Use the "Return" box to press [OK Button] to return to the previous directory. Select a file and press the [OK Button] to enter the video file.

Help

This section provides troubleshooting tips for common issues.

IssueTroubleshooting Steps
No powerCheck if the AC cord of TV is plugged in or not. If there's still no power, please disconnect the plug, and reconnect to the socket after 60 seconds. Turn the power back on.
Signal not received properlyDouble or phantom images may appear on your TV if there are high buildings or mountains close to where you are. You can adjust the image thru manual operation: consult instruction of vernier regulation, or adjust the direction of the external antenna. If you use an indoor antenna, signal reception may be more difficult under certain circumstances. Adjust the direction of the antenna for optimum reception. If this does not improve reception, you may have to switch to an external antenna.
No pictureCheck if the antenna at the back of the TV is connected properly. View other channels to see if the problem still occurs.
Video appears with no audioTry increasing the volume. Check if the TV's sound is on mute or not.
Audio is present, but video does not appear or is discoloredTry adjusting the contrast and brightness.
Static noise affects video and audio qualityCheck if the antenna at the back of the TV is connected properly. Electrical appliances such as hair dryers or vacuums etc. may be interfering with your TV set. Switch these appliances off.
Broken lines on screenMake sure the plastic bag which came with the remote control is removed. Try using the remote in a shorter distance from the TV. Check if the placement of the batteries is correct, or try using new batteries with the remote control. The TV will go into Standby mode if it receives no response in a few minutes.
Remote doesn't workPlease check if the cable is connected to the VGA port correctly, or if the cable is bent in some places.
No video (PC mode)Enter the main menu, and adjust the vertical placement to eliminate the vertical line.
Vertical line blinking (PC Mode)Adjust the horizontal placement of the screen to clear any horizontal lines.
Horizontal tearing (PC Mode)Adjust the brightness or contrast in the main menu.
Screen is too bright or dark (PC Mode)Check if the PC's display resolution is set to a compatible resolution for the TV.
No response from the PCMake sure you are using a cable in good quality.
Lines appearing when a device is connected to the RCA portUnplug the power cable and wait for 30 seconds, then reconnect to the socket. If problems still persist, do not attempt to repair the TV by yourself. Kindly contact the service center.
Problems are unresolvedDo not leave your TV displaying a static image, whether it is from a paused video, menu screen, etc. for an extended period of time, doing so will damage the display and may cause image burn-in.

Remote Controller

This section describes the functions of the remote control buttons and battery installation.

Remote Control Buttons:

No.ButtonFunction
1.[Power Button]Turn on the TV or enter standby mode
2.[Mute Button]Turn off the sound and turn on when press again
3.[Number Buttons 0-9]Used to directly input channel number
4.[EPG Button]Press to display Electronic Program Guide and select the favorite channel
5.[Channel Change Button]Press to change the channel which name contains "-"
6.[Input Source Button]Input source selection button
7.[Home Button]Press to enter the Home Page
8.[Volume Up Button]Increase the volume
9.[Volume Down Button]Decrease the volume
10.[Channel Up Button]Increase the program
11.[Channel Down Button]Decrease the program
12.[Menu Button]Start system menu
13.[Info Button]Press to display the source and channels display
14.[OK Button]To confirm the choice with the highlighted menu item
15.[Navigation Buttons]Press these buttons to select items
16.[Navigation Buttons with Adjustment]Press these buttons to select and adjust items
17.[BACK Button]Go back to the previous step
18.[EXIT Button]Press to exit the OSD menu
19.[NETFLIX Button]Press to launch Netflix
20.[YouTube Button]Press to launch YouTube
21.[NetRange Button]Press to launch NetRange app store
22.[VUDU Button]Press to enter VUDU mode
23.[Color Buttons (Green/Red/Yellow/Cyan)]Press these buttons according to different prompts
24.[Fast Reverse Button]Press to fast reverse in USB mode
25.[Fast Forward Button]Press to fast forward in USB mode
26.[Play/Pause Button]Press to play the video and press again to pause the video
27.[CC Button]Closed Captions
28.[Display Button]Hold on or off for current page display
29.[AUDIO Button]Press to change the language when playing the stream which contains multi-language

Battery Installation:

Remove the battery compartment lid on the rear of the remote control by sliding the lid down, then off. Put two AAA batteries inside the battery compartment with their + and - ends aligned as indicated. Do not mix old and new batteries or different types of batteries. Refix the battery compartment lid. Slide the lid until you hear it click into place.

Using the Remote Control:

Unless stated otherwise, the remote control can operate all the features of the TV. Always point the remote control directly at the remote sensor in the front of the TV.

Specifications

CategorySpecification
LED PanelPanel Size: 24" TFT LED
Brightness: 200
Contrast Ratio: 3000:1
Viewing Angle: 178°/178°
Max. Resolution1366 x 768
INPUTVIDEO: 1
LAN: 1
HDMI: 3
RF: 1
USB: 2
OUTPUTOPTICAL: 1
EARPHONE: 1
Power SourceAC
Power Consumption36W
Dimension22" x 13.6" x 2.1" inch
Weight7.0lbs

Notes:

Models: JE2421S, 24 Inch Smart AC Television, Smart AC Television, AC Television, 24 Inch Television, JE2421S, Television

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Owner's Manual JE2421S

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