SUBJECT: Special Coverage Adjustment – Engine Balance Chain and Fuel Pump
This bulletin has been revised to remove special coverage adjustment for the fuel pump that is now included in Voluntary Emissions Recall 43180. Please discard all copies of bulletin 12313B.
CONDITION
On some 2010-2011 model year Buick LaCrosse, Chevrolet Equinox, and GMC Terrain; and 2011 model year Buick Regal vehicles, equipped with a 2.4L engine (LAF), the chrome layer on the balance chain pins may wear, allowing the chain to stretch. This would cause an engine noise, and if left untreated, could cause the chain to break, leading to engine damage.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to replace the engine balance chain. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after July 16, 2013, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to July 16, 2013, must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
| Part Number | Description | Quantity/Vehicle |
|---|---|---|
| 12635427 | CHAIN, W/PMP & BAL SHF | 1 |
| 12649233 | TENSIONER, W/PMP & BAL SHF CHAIN | 1 |
| 24435052 | GASKET, ENG FRT CVR | 1 |
| 12584041 | SEAL, O/PMP HSG(O RING) | 1 |
| 12609291 | GASKET KIT, CM/SHF CVR | 1 |
| 11589123 | BOLT, HFH,W/CON WA | 1 |
| 11588844 | BOLT, CM/SHF POSN ACTR | 2 |
| 12605566 | FILTER,OIL | 1 |
| 19293000 | OIL, ENG (DEXOS 1)(5W30) | 5 |
SERVICE PROCEDURE
Note: Listen to the engine to determine if abnormal engine noise is present. Use a scan tool to identify set diagnostic trouble codes (DTCs). Review relevant engine technical service bulletin and preliminary bulletin information to aid in diagnosis.
- Determine if field action bulletin 12312 has been completed.
- If field action bulletin 12312 has been completed, proceed to step 2.
- If field action bulletin 12312 has NOT been completed, complete field action bulletin 12312 and then proceed to step 2.
- Determine if the balance shaft chain requires replacement by using diagnostic information in SI, a scan tool, and customer-provided information.
- If diagnostic information indicates that the balance shaft chain must be replaced, replace the balance shaft chain. Refer to Water Pump and Balance Shaft Chain Replacement in SI.
- If diagnostic information indicates that the balance chain does NOT require replacement, no further action is required. Repairs and diagnostic time for service issues other than balance shaft chain replacement are NOT covered under this field action
- Drain engine oil and remove engine oil filter. Refer to Engine Oil and Oil Filter Replacement in SI.
- Install a new engine oil filter and fill engine with engine oil. Refer to Engine Oil and Oil Filter Replacement in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by July 30, 2014, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2014. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
COURTESY TRANSPORTATION - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG transaction type, unless noted otherwise.
| Labor Code | Description | Labor Time | Net Item |
|---|---|---|---|
| 9900002 | Diagnostic Time Only - No Repair Required | 0.1-0.3 | N/A |
| 4080208 | Replace Balance Shaft Chain (inc diagnostics, oil & filter replace) - For use with vehicles still covered under warranty) | 4.8 | N/A |
| 9900003 | Replace Balance Shaft Chain (inc diagnostics, oil & filter replace) - For use with vehicles no longer covered under warranty | 4.8 | N/A |
| 9900004 | Customer Reimbursement Approved | 0.2 | * |
| 9900005 | Customer Reimbursement Denied - For US dealers only | 0.1 | N/A |
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Dear General Motors Customer:
As the owner of a 2010 or 2011 model year Buick LaCrosse, Chevrolet Equinox, or GMC Terrain; or 2011 model year Buick Regal, your satisfaction with our product is very important to us.
This letter is intended to make you aware that on some 2010 and 2011 model year Buick LaCrosse, Chevrolet Equinox, and GMC Terrain vehicles; and 2011 model year Buick Regal vehicles, equipped with a 2.4L engine, the chrome layer on the balance chain pins may wear, allowing the chain to stretch. This would cause an engine noise, and if left untreated, could cause the chain to break, leading to engine damage.
In addition, the fuel pump plunger shaft seal may wear and allow fuel to leak into the crankcase, which would illuminate the Malfunction Indicator Light. This can cause engine run-on and/or the engine to run rough.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010 or 2011 model year Buick LaCrosse, Chevrolet Equinox, or GMC Terrain; or 2011 model year Buick Regal, equipped with a 2.4L engine, within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2014, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
| Division | Number | Text Telephones (TTY) |
|---|---|---|
| Buick | 1-800-521-7300 | 1-800-832-8425 |
| Chevrolet | 1-800-222-1020 | 1-800-833-2438 |
| GMC | 1-800-462-8782 | 1-888-889-2438 |
| Guam | 65-6267-1752 | |
| Puerto Rico - English | 1-800-496-9992 | |
| Puerto Rico - Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GLOBAL SAFETY FIELD INVESTIGATIONS DCS4204 URGENT - DISTRIBUTE IMMEDIATELY
Date: September 29, 2016
Subject: 12313C - Special Coverage Engine Balance Chain Revised Part Information, Service Procedure, and Warranty Transaction Information sections
Models: 2010-2011 Buick LaCrosse
2011 Buick Regal
2010-2011 Chevrolet Equinox
2010-2011 GMC Terrain
Equipped with a 2.4L Engine (RPO LAF)
To: All Buick, Chevrolet, and GMC Dealers
This bulletin has been revised to remove special coverage adjustment for the fuel pump that is now included in Voluntary Emissions Recall 43180. Updates have been made to the Part Information, Service Procedure, and Warranty Transaction Information sections. Please discard all copies of bulletin 12313B.
END OF MESSAGE
