Hotpoint French Door Bottom Mount Refrigerator Use and Care Guide

Refrigerator Safety

Your safety and the safety of others are very important. This manual and your appliance provide many important safety messages. Always read and obey all safety messages.

[!] Safety Alert Symbol: This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow this symbol and either the word "DANGER" or "WARNING."

DANGER: You can be killed or seriously injured if you don't immediately follow instructions.

WARNING: You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, how to reduce the chance of injury, and what can happen if instructions are not followed.

Important Safety Instructions

Before using the appliance, read these safety instructions. Keep them nearby for future reference. The manufacturer declines any liability for failure to observe these safety instructions, for inappropriate use of the appliance, or incorrect setting of controls.

Very young children (0-3 years) should be kept away from the appliance. Young children (3-8 years) should be kept away unless continuously supervised. Children aged 8 years and above, and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge, can use this appliance only if supervised or instructed on safe use and understand the hazards involved. Children must not play with the appliance. Cleaning and user maintenance must not be carried out by children without supervision. Children aged 3 to 8 years are allowed to load and unload refrigerating appliances.

Permitted Use

CAUTION: The appliance is not intended to be operated by means of an external switching device, such as a timer, or separate remote-controlled system.

This appliance is intended for household and similar applications such as staff kitchen areas in shops, offices, and other working environments; farm houses; by clients in hotels, motels, bed & breakfast, and other residential environments. This appliance is not for professional use. Do not use the appliance outdoors.

The bulb used inside the appliance is specifically designed for domestic appliances and is not suitable for general room lighting within the home.

The appliance is designed for operation in places where the ambient temperature comes within the following ranges, according to the climatic class given on the rating plate. The appliance may not work properly if left for a long time at a temperature outside the specified range:

  • SN: From 10 to 32 °C
  • N: From 16 to 32 °C
  • ST: From 16 to 38 °C
  • T: From 16 to 43 °C

This appliance does not contain CFCs. The refrigerant circuit contains R600a (HC). Appliances with Isobutane (R600a): Isobutane is a natural gas without environmental impact, but is flammable. Therefore, make sure the refrigerant circuit pipes are not damaged, especially when emptying the refrigerant circuit.

WARNING: Do not damage the appliance refrigerant circuit pipes.

WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.

WARNING: Do not use mechanical, electric, or chemical means other than those recommended by the Manufacturer to speed up the defrost process.

WARNING: Do not use or place electrical devices inside the appliance compartments if they are not of the type expressly authorized by the Manufacturer.

WARNING: Ice makers and/or water dispensers not directly connected to the water supply must be filled with potable water only.

WARNING: Automatic ice-makers and/or water dispensers must be connected to a water supply that delivers potable water only, with mains water pressure between 0.14 MPa and 1.0 MPa (1.4 bar and 10 bar).

WARNING: Use the new hose-sets supplied with the appliance; old hose-sets should not be reused.

Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance. Do not swallow the contents (non-toxic) of the ice packs (provided with some models). Do not eat ice cubes or ice lollies immediately after taking them out of the freezer since they may cause cold burns. For products designed to use an air filter inside an accessible fan cover, the filter must always be in position when the refrigerator is in function. Do not store glass containers with liquids in the freezer compartment since they may break. Do not obstruct the fan (if included) with food items. After placing food, check that the door of the compartments closes properly, especially the freezer door. Damaged gaskets must be replaced as soon as possible.

Use the refrigerator compartment only for storing fresh food and the freezer compartment only for storing frozen food, freezing fresh food, and making ice cubes. Avoid storing unwrapped food in direct contact with internal surfaces of the fresh food or freezer compartments. Appliances could have special compartments (Fresh Food Compartment, Zero Degree Box, etc.). Unless specified in the specific booklet of the product, they can be removed, maintaining equivalent performances.

Avoid direct contact between fresh food and food that is already frozen. To optimize freezing speed, drawers can be removed, and food can be placed directly on the bottom or top of the compartment.

Warning: Risk of fire/flammable materials.

The most appropriate compartments for storing specific types of food, considering different temperature distributions, are as follows:

  • Refrigerator compartment: Store tropical fruit, cans, drinks, eggs, sauces, pickles, butter, jam, cheese, milk, dairy food, yoghurt. You may also store cold cuts, desserts, meat and fish, cheesecake, fresh pasta, sour cream, pudding, and cream cheese.
  • Fruit & vegetable drawer (at the bottom of the refrigerator compartment): Store vegetables and fruits (excluding tropical fruits).
  • Chiller compartment: Only store meat and fish in the coldest drawer.
  • Freezer compartment: Suitable for freezing foodstuffs from ambient temperature and for storing frozen food as the temperature is evenly distributed throughout the entire compartment. Purchased frozen food has the storage expiration date stated on the packaging; this date should be respected. Fresh food should be stored for the following time periods: 1-3 months for cheese, shellfish, ice cream, ham/sausage, milk, fresh liquids; 4 months for steak or chops (beef, lamb, pork); 6 months for butter or margarine, poultry (chicken, turkey); 8-12 months for fruits (except citrus), roast meat (beef, pork, lamb), vegetables.

Expiration dates on the packaging of foods must be respected. Store foodstuffs according to the above paragraphs for best preservation over the longest period, to avoid food waste.

To avoid food contamination, please observe the following:

  • Opening the door for long periods can cause a significant increase in temperature in the appliance compartments.
  • Regularly clean surfaces that may come into contact with food and accessible drainage systems.
  • Clean water tanks if they have not been used for 48 hours; flush the water system connected to a water supply if water has not been drawn for 5 days.
  • Store raw meat and fish in suitable containers in the refrigerator so that it does not come into contact with or drip onto other food.

In the Convertible Space, storage should be as follows:

  • +10°C: Store white wine
  • +4°C: Store vegetables and fruits (excluding tropical fruits)
  • 0°C: Only store meat and fish
  • All set points below zero: Store frozen foodstuff as for the freezer cavity.

Two-star frozen food compartments are suitable for storing pre-frozen food, storing or making ice cream and ice cubes. Do not freeze fresh food in one, two, or three-star compartments. If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mould developing inside the appliance.

Installation

The appliance must be handled and installed by two or more persons – risk of injury. Use protective gloves to unpack and install – risk of cuts.

Installation, including water supply (if any) and electrical connections, and repairs must be carried out by a qualified technician. Do not repair or replace any part of the appliance unless specifically stated in the user manual. Keep children away from the installation site. After unpacking the appliance, make sure it has not been damaged during transport. In the event of problems, contact the dealer or your nearest After-sales Service. Once installed, packaging waste (plastic, styrofoam parts, etc.) must be stored out of reach of children – risk of suffocation.

The appliance must be disconnected from the power supply before any installation operation – risk of electric shock. During installation, ensure the appliance does not damage the power cable – risk of fire or electric shock. Only activate the appliance when the installation has been completed.

Be careful not to damage the floors (e.g., parquet) when moving the appliance. Install the appliance on a floor or support strong enough to take its weight and in a place suitable for its size and use. Make sure the appliance is not near a heat source and that the four feet are stable and resting on the floor, adjusting them as required, and check that the appliance is perfectly level using a spirit level. Wait at least two hours before switching the appliance on to ensure that the refrigerant circuit is fully efficient.

WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.

WARNING: To avoid a hazard due to instability, positioning or fixing of the appliance must be done in accordance with the manufacturer instructions. It is forbidden to place the refrigerator in such a way that the metal hose of a gas stove, metal gas or water pipes, or electrical wires are in contact with the refrigerator back wall (condenser coil).

To guarantee adequate ventilation, leave a space on both sides and above the appliance. The distance between the rear of the appliance and the wall behind it should be 50 mm, to avoid access to hot surfaces. A reduction of this space will increase the energy consumption of the product.

If it is necessary to replace the doors, please contact the Technical Assistance Center.

An 'Approved' single check valve or some other no less effective backflow prevention device providing backflow prevention protection to at least fluid category two shall be fitted at the point of connection(s) between the water supply and the fitting or appliance.

FOR AUSTRALIA ONLY: A backflow device WaterMark approved (not included, responsibility of the plumbing) is required to be installed upstream in accordance with the WaterMark certification and in accordance with AS/NZS 3500.1.2 and complying with AS/NZS 2845.1.

Location Requirements

To ensure proper ventilation for your refrigerator, allow for a 1.25 cm space on each side and at the top. Allow for a 5 cm space behind the refrigerator. If your refrigerator has an ice maker, allow extra space at the back for the water line connections. When installing your refrigerator next to a fixed wall, leave a 9.5 cm minimum space between the refrigerator and wall to allow the door to swing open.

NOTE: This refrigerator is intended for use in a location where the temperature ranges from a minimum of 10°C to a maximum of 43°C. The preferred room temperature range for optimum performance, which reduces electricity usage and provides superior cooling, is between 15°C and 32°C. It is recommended that you do not install the refrigerator near a heat source, such as an oven or radiator.

[Diagram Description: Shows a refrigerator with arrows indicating required clearances: 1.25 cm on the sides and top, 5 cm at the rear, and 9.5 cm from a wall to allow door swing.]

Electrical Requirements

WARNING: Explosion Hazard. Keep flammable materials and vapors, such as gasoline, away from refrigerator. Failure to do so can result in death, explosion, or fire.

WARNING: Electrical Shock Hazard. Plug into a grounded (earthed) outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

IMPORTANT: Installation and the electrical connection must be carried out by a qualified technician according to the manufacturer's instructions and in compliance with the local safety regulations.

The refrigerator is designed to operate on a separate 220-240 V, 10 A, 50-60 Hz circuit. Make sure the voltage specified on the rating plate corresponds to that of your home. It must be possible to disconnect the appliance from the power supply by unplugging it or by means of a main two-pole switch installed upstream of the socket.

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.

Before you move your refrigerator into its final location, it is important to make sure you have the proper electrical connection:

Recommended Earthing Method: A 220-240 V, 50 Hz, 220 V 60 Hz, or 230/240 V 50 Hz AC only 10 A fused and earthed electrical supply is required.

[Diagram Description: Illustrates various international electrical plug types (e.g., Type B, E/F, I, M, G) and a basic diagram showing a grounded outlet connection.]

For Australia and New Zealand: Your new appliance has been especially manufactured to meet all Australian Standards and Conditions. Your appliance needs to be plugged into a 230/240 V, 50 Hz AC only 10 A earthed socket.

Parts and Features

This refrigerator is designed for optimal storage and performance. Ensure components remain in their intended positions for best energy consumption.

[Diagram Description: An illustration of the refrigerator interior showing the placement of shelves, drawers, and door bins. It indicates that drawers, baskets, and shelves should remain in the positions shown for optimal energy consumption.]

NOTE: This refrigerating appliance is not intended to be used as a built-in appliance.

When you first install your refrigerator, set the controls to the recommended set points: 3°C for the refrigerator compartment and -18°C for the freezer compartment. The LED light in the refrigerator compartment is energy efficiency class G. Load limits are determined by baskets, flaps, drawers, and shelves. Ensure these components can still close easily after loading.

Using the Controls

The control panel allows you to manage the refrigerator and freezer temperatures and functions.

[Diagram Description: A close-up view of the refrigerator's control panel. It displays various buttons and indicators. Key elements include:

  • Multi Temperature Preset Temperature Button: Allows selection of specific temperature modes.
  • Soft Freeze Indicator: Illuminates when the soft freeze mode is active.
  • Mild Freeze Indicator: Illuminates when the mild freeze mode is active.
  • Traditional Freeze Indicator: Illuminates when the traditional freeze mode is active.
  • Demo mode Indicator: Illuminates when the appliance is in demonstration mode.
  • Sound Button: Likely used for alerts or mode activation.
  • Lock Button: Likely used to lock/unlock the control panel.

To exit Demo mode: Press and hold the Sound Button and Lock Button simultaneously for 3 seconds.

Freeze freezer function: By selecting this function, the temperature of the refrigerator compartment will automatically be set to 12°C. This feature is not applicable to the Freezer and variable temperature compartments.

Lighting the Refrigerator

The lights in the refrigerator compartment are LEDs which do not need to be replaced. If lights do not illuminate when the door is opened, contact the dealer from whom you purchased your refrigerator.

Refrigerator Use

Opening and Closing Doors

Ensure doors close properly after loading to maintain optimal temperature and efficiency.

Shelves, Bins and Drawers

The refrigerator is equipped with various compartments for organized storage:

  • Freezer Storage Compartments: Designed for freezing fresh food and storing frozen items.
  • Accessories: Various accessories may be included for enhanced functionality.

Fresh Zone

The Fresh Zone compartment is designed for specific food storage needs.

[Diagram Description: An illustration showing how to remove and replace the Fresh Zone drawer. It involves grasping the handle, sliding the drawer out to a stop, lifting it off the bottom guide, and then reversing the process to reinsert it.]

To remove and replace the Fresh Zone:

  1. Grasp the handle of the Fresh Zone and slide it straight out to the stop. Lift the Fresh Zone off the bottom guide.
  2. Replace the Fresh Zone by placing it on the bottom Fresh Zone guide and pushing it past the Fresh Zone stop into position.

Refrigerator Care

Cleaning

WARNING: Ensure the appliance is switched off and disconnected from the power supply before performing any maintenance operation; never use steam cleaning equipment – risk of electric shock.

Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on plastic parts, interior and door liners, or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools.

Lights

The interior lighting uses energy-efficient LEDs that are not user-replaceable. If the lights fail to illuminate, please contact your dealer for service.

Holiday and Moving Care

If the appliance is left empty for long periods (e.g., during holidays), switch it off, defrost, clean, dry, and leave the door ajar to prevent mould development.

Proper Disposal of Your Old Refrigerator

WARNING: Suffocation Hazard. Remove doors from your old refrigerator. Failure to do so can result in death or brain damage.

IMPORTANT: Child entrapment and suffocation are not problems of the past. Scrapped or abandoned refrigerators are still dangerous – even if they will sit for "just a few days." If you are getting rid of your old refrigerator, please follow these instructions to help avoid accidents.

  • Before you throw away your old refrigerator or freezer: Take off the doors.
  • Leave the shelves in place so that children cannot easily climb inside.

Important information to know about disposal of refrigerants: Dispose of refrigerator in accordance with Federal and Local regulations. Refrigerants must be evacuated by a licensed, refrigerant technician in accordance with established procedures.

Energy Saving Tips

Install the appliance in a dry, well-ventilated room, far from any heat source (e.g., radiator, cooker, etc.) and in a place not exposed directly to the sun. If required, use an insulating plate. To guarantee adequate ventilation, follow installation instructions.

Insufficient ventilation at the back of the product increases energy consumption and decreases cooling efficiency. Frequent door opening might cause an increase in energy consumption. The internal temperature of the appliance and the energy consumption may be affected also by the ambient temperature, as well as the location of the appliance. Temperature setting should take into consideration these factors.

  • Reduce door opening to a minimum.
  • When thawing frozen food, place it in the refrigerator. The low temperature of the frozen products cools the food in the refrigerator.
  • Allow warm food and drinks to cool down before placing them in the appliance.
  • Positioning of the shelves in the refrigerator has no impact on the efficient usage of energy.
  • Food should be placed on the shelves in such a way to ensure proper air circulation (food should not touch each other and distance between food and rear wall should be kept).
  • You can increase storage capacity of frozen food by removing baskets and, if present, the Stop Frost shelf.
  • Do not worry about noises coming from the compressor, which are described as normal noises in this product's Quick Guide.

Food Storage Periods

The following tables provide recommended storage periods for different food types at various temperatures. Always respect expiration dates on packaging.

Frozen Compartment

Product Storage period (-12°C) Recommended Storage period (-18°C) Storage period (-22°C)
Butter or margarine1 month6 months9 months
Fish1 month1-3 months12 months
Fruits (except citrus) & Vegetables1 month8-12 months12 months
Meat- Ham- sausage1 month2 months12 months
Roasts (beef-pork- lamb)2 months8-12 months12 months
Steaks or chops (beef-lamb-pork)4 months4 months12 months
Milk, Fresh fluid, Cheese, Ice cream or sherbet1 month1-3 months5 months
Poultry (chicken-turkey)1 month5-7 months9 months

Unfrozen Compartment

Product Recommended Storage period (0-3°C) Storage period (3-6°C) Storage period (6-8°C)
Cans, drinks, eggs, sauces, pickles, butter, jam3-4 weeks3-4 weeks3-4 weeks
Tropical fruitNot recommended2-4 weeks3-4 weeks
Cheese, milk, dairy food, deli food, yoghurt2-5 days2-5 days2-5 days
Cold cuts, desserts, meat and fish and home-cooked food3-5 days1-2 daysNot recommended
Store vegetables and fruits (excluding tropical fruits and citrus)15 days10-12 days4-7 days

NOTE: Convertible compartment: Please refer to applicable instructions for "FROZEN COMPARTMENT" and "UNFROZEN COMPARTMENT". This table is only suitable for European Union countries.

The model information can be retrieved using the QR Code indicated on the energy label. The label also includes the model identifier that can be used to consult the https://eprel.ec.europa.eu/ database portal.

Troubleshooting

Refer to the relevant sections of this guide for specific troubleshooting steps related to your refrigerator's operation.

Models: HQ9U2BLG, HQ9U2BLG American Fridge Freezer, American Fridge Freezer, Fridge Freezer, Freezer

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