ARRIS SURFboard Cable Modem Quick Start Card
Before returning this product to the store for any reason, please call ARRIS Technical Support for assistance: 1-877-466-8646.
Please visit www.arris.com/selfhelp for frequently asked questions (FAQs), product manuals, Live Chat, and Software License and Warranty information.
Getting Started
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Unbox and Connect
Unbox the device; plug in the power cable (included) and a coax cable (not included).
SURFboard cable modem
Use the first Ethernet port to connect your device. Note: If you have a second Ethernet port, contact your Internet Service Provider to activate.
Power cable
Coax cable
From your Internet Service Provider
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Set Up and Manage with SURFboard Central App
Download and install the SURFboard Central mobile app to set up and manage your device.
Scan to download the SURFboard Central mobile app.
With the mobile app, you get:
- Step-by-step installation instructions
- Activation support for your specific service provider
- Automatic device registration for warranty
- Product documentation, Tech Support, and FAQs
- Software License and Warranty information
Connection Status
Wait 5-10 minutes until the online LED is either solid blue or solid green.
Am I Online?
I'M ONLINE
I'M NOT ONLINE
Web Interface Access
Using Web Interface: After product activation, access your device by connecting an Ethernet cable between your desktop/laptop and your cable modem and then navigating to 192.168.100.1 in a Web browser.
Username: admin
Password: password
The default login is case-sensitive.
Need help? For product activation support, contact your Internet Service Provider directly.