BT Smart Hub 2: Let's Get Started

Important Safety and Care Instructions

Your BT Smart Hub 2 is designed to comply with European safety standards. Please read these instructions carefully before installation and use. Keep them for future reference.

Installation and Location

• For indoor use only in the UK.
• Keep the device upright on its feet at all times to prevent overheating.
• Position all parts, including power adapters, away from heat sources and direct sunlight.
• Ensure the area is well-ventilated and do not block vents with objects or thick carpets.
• Keep the device and cables out of reach of young children.
• Only use the power adapters provided by BT for this specific device.
• Keep devices and power adapters away from liquids and sources of water or splashes.
• Check restrictions before using or installing in locations like hospitals, as the device uses wireless technology.
• Place on a mat if necessary to prevent scratches or marks on fragile surfaces.
• Do not use near flammable substances or in a flammable atmosphere.
• Designed for use at room temperatures between 0°C and 40°C.

Care and Maintenance

• Handle all parts with care; avoid shocks, vibrations, and do not pull or twist cables.
• Dust with a soft dry cloth; do not use water or solvent.
• Regularly check that objects do not cover any parts or vents that could cause overheating.
• When not in use, store in a dry place away from extreme heat or cold.

Warnings

• If your devices or power adapters appear damaged, stop using them immediately. Switch off the electrical socket if safe to do so and contact BT support.
• Do not attempt to open devices or power adapters, as there are no serviceable parts and you risk electrical shock.
• This device complies with European Guidelines when operated with a minimum distance of 20cm between the unit and your body.
• Unplug the power and phone line cord during electrical storms to prevent potential damage.
• Consult your doctor before installation if you have a pacemaker.
• Radio signals from this product may cause interference to hearing aids.

Other Information

• The BT Smart Hub 2 contains code covered by the GNU General Public License (GPL). The relevant code is available for download at bt.com/help/gplcode.
• For support periods and security issue reporting, visit bt.com/terms/otherlegalstuff.
• BT is registered in England at BT plc, London, E18EE, UK (company number 1800000).
• Apple and the Apple logo are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC.

Radio Equipment Directive Declarations

EU Declaration of Conformity: BT declares that the radio equipment type Smart Hub 2 (model number GRV9517UAC34-A-SA) complies with Directive 2014/53/EU. The full EU declaration of conformity is available at bt.com/producthelp.

UK Declaration of Conformity: BT declares that the radio equipment type Smart Hub 2 (model number GRV9517UAC34-A-SA) complies with Radio Equipment Regulations 2017 and The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023. The full UK declaration of conformity is available at bt.com/producthelp.

Restrictions: The 5150 to 5350 MHz frequency range is restricted to indoor use in the United Kingdom. This radio equipment is subject to certain restrictions in various European countries and the UK. For details, visit bt.com/producthelp.

Radio Transmission Information:

The Smart Hub 2 power efficiency information is available at bt.com/producthelp.

Disposing of Your Old Electrical and Electronic Equipment

The symbol shown on the product indicates that it should not be disposed of in normal rubbish at the end of its working life. BT retains ownership of the equipment. Return it within 60 days of cancellation, or a charge may apply. Send your equipment back to BT for environmentally friendly disposal.

Let's Set Up Your Hub

1. Connect your Smart Hub 2

   Plug the Ethernet cable (red ends) into your hub's WAN port. Connect the other end to your Openreach modem's PORT 1 / LAN 1 port. (Modem port configuration may vary.)

   Diagram Description: Shows two types of Openreach modems (one-port and four-port). An Ethernet cable with red ends is shown connecting from the hub's WAN port to the modem's LAN port. The hub has ports labeled 'Gigabit Ethernet', 'Phone port (for Digital Voice customers only)', 'USB port', 'Ethernet ports', 'WPS button', 'On/Off button', and 'Power socket'.

2. Power Up

   Slide the two parts of the power supply together until they click. Connect the hub and turn it on. A blue light indicates the hub is ready after at least three minutes.

3. Connect Your Devices

   Use your hub's network name and password (found on the back of the hub) to connect your devices. You can also scan the QR code for quick connection. If your device supports WPS, press the WPS button on the side of the hub and follow your device's instructions.

My BT App

Download the 'My BT' app from your app store to manage your account, check usage, and get help with BT products.

App Store / Google Play logos

Manage Your Hub

Access Hub Manager by typing 192.168.1.254 into a web browser to manage settings, change the hub's name, or update passwords.

What Your Hub Lights Mean

• Blue: Hub connected to broadband.
• Flashing Purple: Issue might be with your device. Try restarting it.
• No Light: Power is off or lights are disabled in Hub Manager. Check power connection and Hub Manager settings.
• Green: Hub is starting up. Wait at least three minutes. If it stays green, restart the hub. If the issue persists, use a paper clip to press the factory reset button.
• Flashing Orange: Hub is connecting to broadband. Wait up to three minutes for it to turn blue. If it stays flashing, restart the hub. If the issue persists, use the factory reset button.
• Orange: Hub is working, but the Ethernet cable is not connected. Try a different LAN port on your Openreach modem.
• Red: Hub is working, but not connected to the internet. Connect a device and follow the on-screen help wizard in a new browser window.
• WPS button flashing: Waiting for WPS connection. Press the WPS button on your device within two minutes.
• Flashing Red (WPS): WPS connection failed. Try again in a couple of minutes.

Need More Help?

• Visit bt.com/help for quick and easy assistance 24/7.
• Chat online at bt.com/chat. Support is available seven days a week between 7 am and 11 pm.
• Call BT or EE customers free on 150 or 0330 123 4150 (UK). Support hours: Mon-Fri 08:00-21:00, Sat-Sun 08:00-20:00. Charges may apply from other networks.
• Join the BT Community forum at bt.com/community for help from other users.
• This guide is available in alternative formats (braille, large print, audio CD) by contacting BT using the numbers provided.