This document details the terms and conditions for Comcast Enterprise Services' Masergy Unified Communications as a Service (UCaaS). It serves as an attachment to a Master Services Agreement, providing comprehensive information on the service's features, responsibilities, and limitations.
Key aspects covered include definitions of terms like 'Service' and 'Voice Service', the provider's identity (Comcast affiliates), custom installation fees, and the provisioning process. The document also outlines the service commencement date, termination charges, portability options, and upgrade procedures. It addresses service credits, usage policies, and specific limitations related to 911/E911 services, including those for nomadic users.
Furthermore, the document specifies equipment requirements, details incompatible services, and outlines limitations on Comcast's liability concerning directories, customer information, and call verification. It also covers fraudulent and robocalls traffic, call spoofing, and service charges. A significant portion is dedicated to the integration with Webex App for meetings and messaging, including end-user agreements and privacy policies.
The service offerings are categorized, including Hosted Enterprise User, various UCaaS with Webex packages, and Intelligent SIP Trunking, each with detailed descriptions of features and functionalities. Enhanced features such as conference bridges, call center solutions, call recording, and fax lines are also presented.
For more information on service plans and pricing, users can refer to Masergy's rate plans. The document also provides links for further details on Webex services and Cisco's terms.
